[lee group]1980$! the sales of first batch hosted antminer s7(psu included)

[HerbPean]

My miners have been down at the NeiMeng site for over 12 hours.  Put in a support ticket but have not heard anything.
Anyone else having a similar problem?

Lee reported the issue in the previous page.

[HerbPean]

My miners have been down at the NeiMeng site for over 12 hours.  Put in a support ticket but have not heard anything.
Anyone else having a similar problem?

Can you post what you see in the miner monitor offline history for the 23 and 24th, along with how many machines are down to see if you were also affected at 9:30pm their time?

It'll be going on six hours since the first reported time down in several minutes, no idea if that's correct though.

EDIT: That can't be done now, the monitor site has an error. The original section miners are still going.
EDIT2: Miner Monitor site working again. I now show 13 offline hours for tomorrow, but I think it should say 14, maybe it will catch up in another half and hour.

Mine is reporting 2 and 3 hours (for one miner) (It's been over 10 hours)

NeiMeng-1   2015   3   24   3
NeiMeng-1   2015   3   23   2

[Swimmer63]

My miners have been down at the NeiMeng site for over 12 hours.  Put in a support ticket but have not heard anything.
Anyone else having a similar problem?

Can you post what you see in the miner monitor offline history for the 23 and 24th, along with how many machines are down to see if you were also affected at 9:30pm their time?

It'll be going on six hours since the first reported time down in several minutes, no idea if that's correct though.

EDIT: That can't be done now, the monitor site has an error. The original section miners are still going.
EDIT2: Miner Monitor site working again. I now show 13 offline hours for tomorrow, but I think it should say 14, maybe it will catch up in another half and hour.

Mine is reporting 2 and 3 hours (for one miner) (It's been over 10 hours)

NeiMeng-1   2015   3   24   3
NeiMeng-1   2015   3   23   2

I am getting similar incorrect numbers for 6 miners at that site:

NeiMeng-1   2015   3   24   24
NeiMeng-1   2015   3   23   16

These have been down at least 10 hours and it's reporting 6.6 hours per miner.

[Min€r]

My miners have been down at the NeiMeng site for over 12 hours.  Put in a support ticket but have not heard anything.
Anyone else having a similar problem?

Can you post what you see in the miner monitor offline history for the 23 and 24th, along with how many machines are down to see if you were also affected at 9:30pm their time?

It'll be going on six hours since the first reported time down in several minutes, no idea if that's correct though.

EDIT: That can't be done now, the monitor site has an error. The original section miners are still going.
EDIT2: Miner Monitor site working again. I now show 13 offline hours for tomorrow, but I think it should say 14, maybe it will catch up in another half and hour.

Mine is reporting 2 and 3 hours (for one miner) (It's been over 10 hours)

NeiMeng-1   2015   3   24   3
NeiMeng-1   2015   3   23   2

I am getting similar incorrect numbers for 6 miners at that site:

NeiMeng-1   2015   3   24   24
NeiMeng-1   2015   3   23   16

These have been down at least 10 hours and it's reporting 6.6 hours per miner.

Where you find this reportings?

[clgrissom3]

NeiMeng-1   2015   3   24   40
NeiMeng-1   2015   3   23   21

That is 61 total hours for 8 miners down for me.  According to my miner report from the f2Pool, these 8 have been down for 11 hours and 18 minutes each.  For 8 miners the total should be 90 hours if you round down the fractions.

[jmumich]

NeiMeng-1   2015   3   24   40
NeiMeng-1   2015   3   23   21

That is 61 total hours for 8 miners down for me.  According to my miner report from the f2Pool, these 8 have been down for 11 hours and 18 minutes each.  For 8 miners the total should be 90 hours if you round down the fractions.

Per my pool, my miners have been down 11 hours, 38 minutes. This pretty much lines up with yours give or take a few minutes, so we can say they've been down since roughly 5 AM EDT, which I think is 5 PM in China (which has one time zone, as I understand it)

Edit:

My offline status is below. I have 7 miners down, so it is showing under 8 hours per miner. My guess is they went down before the Miner Monitor started counting hours that they were down.

NeiMeng-1   2015   3   24   37
NeiMeng-1   2015   3   23   18

[clgrissom3]

NeiMeng-1   2015   3   24   40
NeiMeng-1   2015   3   23   21

That is 61 total hours for 8 miners down for me.  According to my miner report from the f2Pool, these 8 have been down for 11 hours and 18 minutes each.  For 8 miners the total should be 90 hours if you round down the fractions.

Per my pool, my miners have been down 11 hours, 38 minutes. This pretty much lines up with yours give or take a few minutes, so we can say they've been down since roughly 5 AM EDT, which I think is 5 PM in China (which has one time zone, as I understand it)

Edit:

My offline status is below. I have 7 miners down, so it is showing under 8 hours per miner. My guess is they went down before the Miner Monitor started counting hours that they were down.

NeiMeng-1   2015   3   24   37
NeiMeng-1   2015   3   23   18

I noticed first thing at 8:00 AM EDT this morning that 8 of my 11 miners had been at 0 GH/s for almost 3 hours.  The last share earned for each of the 8 was at 5:42 AM EDT which was close to 3 hours already.  When I checked our Lee Group Miner Monitor it was showing Green and Alive across the board.  Our first 3 hours of downtime did not show any alarms at all.  I guess the real question is how much longer?

Lee, do we have any updates?

[no141]

neimeng data center have some problem and is proceeding maintenance right now, expect to be completed within 3-4 hours

It is now past 6:30am in Chengdu,China. That's 13 hours ahead of CDT, and only 12 hours ahead EDT. I hope to hear an update as we are past the expected completion time. Problem and maintenance really doesn't tell us much, hope to hear how big the problem actually is, if it is to continue for more hours. It's now almost 11 hours since the update here.

[tricass]

do we claim downtime compensation up until 20/03/2015 or up until 01/04/2015?

i did up to 20/03/2015 as part of my hosting fee payment for this month. do i need to amend it?

[no141]

do we claim downtime compensation up until 20/03/2015 or up until 01/04/2015?

i did up to 20/03/2015 as part of my hosting fee payment for this month. do i need to amend it?

It said very clearly to pay the whole thing and then you would be refunded. Everything is so confusing to people, I hope this gets improved. We paid for a month this time, up to 4/20. Refunds were to come 4/1.

----

For people that are still wondering where we are getting these listouts of offline hours, it's on a site for these miners. It's not much to look at, and you can see this previous post by Lee. Username is your email you used with Lee, and password is your name here.

[tricass]

the host miner fee google doc form has a line item where you can enter an amount to be compensated for downtime. i assume the reimbursement coming on the 01/04/2015 only covers the period up until the 20/03/2015 and the period from 21/03 - 01/04 would fall into next month's refund, unless you can predict the downtime ahead of time from 20/03 - 01/04!

[no141]

I emailed to get an update, 30 minutes ago I got this response:

"Neimeng in repairs, we have been urging them, will handle this as soon as possible"

But now the miners are up!!!!!! YAY

[sEpuLchEr]

It's back up

[Min€r]

Where you see the downtime calculations (Lee`s site)?

[Min€r]

16 hours, 18 minutes of downtime now ... and my pool has had its luckiest day in weeks 

I think we are mining on the same pool 

[sEpuLchEr]

One of my miner is down again...

[Biffa]

Where you see the downtime calculations (Lee`s site)?

In Mr Lee's portal. Best to get him to send you the link and set you up with a login and password

[clgrissom3]

Where you see the downtime calculations (Lee`s site)?

If you can log into the Miner Monitor site, http://www.sprocess.com:10000/Bitcoin/Login.aspx, it's the Offline History table right below your list of miners.  If you have not logged in to this site yet, your Username is your email you used with Lee, and password is your Lee Group forum username.  Lee sets this up for you and It's not clear if he does this for everyone automatically or if you have to ask for it.  Once you log in, click on the Miner Monitor link on the left hand column of links to get to your list of miners and status.  I had trouble using Internet Explorer when I first tried; none of the links would do anything.  Lee suggested trying a different browser and it worked with FireFox.

[pcfli]

the neimeng data center is fine and the offline history should record under your account
we do set an account for each customer
now we also add one function to let you to submit pool change request
you can find it by click miner configuration tag, just below miner monitor tag
i already find two customer use this function, seem very useful

[pcfli]

Lee,

I was wondering how the offline hours are calculated.

One of my miner has been down for like 6 hours now and 2 hours are in the offline register. (Current Maintenance)

Also had a miner down for like 2 hours last week and was still showing Online in the monitoring UI but the "last update" information wasn't updated and the unit wasn't hashing  This has not been reported in the offline report.

Thanks you ! :-)

if the miner donot submit new data after 2 hours, we will mark it as offline so the offline hour will be a little delay, however, it is the same thing when it is online, so the accuracy of our record is 2 hours.