dacman61
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November 13, 2013, 01:08:48 PM |
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I wish I could use a non-Bitcurex Visa card that has an IBAN number on the Bitcurex website. My withdraw to the card was cancelled by staff. I entered in the complete IBAN number and put a PL in front of it since it is linked to a Poland account.... Can anyone provide any help?
I wouldn't have this problem if they would have additional Bitcurex Cards for sale. I can't find them anywhere.
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Puppet
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November 13, 2013, 01:45:06 PM |
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Just putting PL in front doesnt work. Im pretty sure your iban code was incorrect. Test (and generate) here: http://www.ibancalculator.com/ |
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dacman61
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November 13, 2013, 02:07:04 PM |
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I did this already... For Poland, they use a 26 digit IBAN code.... So in the Bank Account box on the Bitcurex site while I'm logged in, I typed in the full IBAN code with a PL in front to indicate that the associated account linked to the card is based in Poland... Any other ideas? Is Bitcurex blocking other cards that aren't sold by them? |
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Puppet
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November 13, 2013, 02:11:25 PM |
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If you put that iban code in the above website, does it check out as a valid IBAN code, from the correct bank?
I would very much doubt bitcurex would block other cards, I dont even think they could know the iban is from a card.
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dacman61
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November 13, 2013, 02:16:23 PM |
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If you put that iban code in the above website, does it check out as a valid IBAN code, from the correct bank?
I would very much doubt bitcurex would block other cards, I dont even think they could know the iban is from a card.
I have put in the correct IBAN code already, it matched even what that IBAN calculator site says. |
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KoKos
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November 13, 2013, 09:22:43 PM |
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I did this already... For Poland, they use a 26 digit IBAN code.... So in the Bank Account box on the Bitcurex site while I'm logged in, I typed in the full IBAN code with a PL in front to indicate that the associated account linked to the card is based in Poland... Any other ideas? Is Bitcurex blocking other cards that aren't sold by them? for bitstamp.net i do NOT add PL in front of my IBAN for my polish bank account.But then again, on pln.bitcurex.com i do have PL in front. Have you tried without PL? |
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dacman61
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November 14, 2013, 03:03:02 PM |
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I did this already... For Poland, they use a 26 digit IBAN code.... So in the Bank Account box on the Bitcurex site while I'm logged in, I typed in the full IBAN code with a PL in front to indicate that the associated account linked to the card is based in Poland... Any other ideas? Is Bitcurex blocking other cards that aren't sold by them? for bitstamp.net i do NOT add PL in front of my IBAN for my polish bank account.But then again, on pln.bitcurex.com i do have PL in front. Have you tried without PL? No I haven't tried that out yet. I'm waiting to hear back from Bitcurex with the support ticket I opened... I have been interested at looking into Bitstamp as well. |
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gotmilk_
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November 15, 2013, 11:41:22 AM |
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What is with your support??
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dacman61
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November 15, 2013, 12:48:58 PM |
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What is with your support??
I haven't received a response yet from support. I'll keep you posted if I hear anything. |
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gotmilk_
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November 15, 2013, 02:41:56 PM |
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I haven't received a response yet from support. I'll keep you posted if I hear anything. Same here... |
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Puppet
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November 15, 2013, 03:03:04 PM |
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Last time I opened a support ticket at bitcurex it took like 2 weeks to get a response.
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bernard75
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November 18, 2013, 12:44:15 PM |
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How long do withdrawals in PLN take?
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aazssx
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November 19, 2013, 04:16:03 PM |
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pln.bitcurex.com - now with extra downtime good job with the maintenance last night, I sure enjoy staring at the new error message  |
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dacman61
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November 20, 2013, 05:06:37 PM |
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I did this already... For Poland, they use a 26 digit IBAN code.... So in the Bank Account box on the Bitcurex site while I'm logged in, I typed in the full IBAN code with a PL in front to indicate that the associated account linked to the card is based in Poland... Any other ideas? Is Bitcurex blocking other cards that aren't sold by them? for bitstamp.net i do NOT add PL in front of my IBAN for my polish bank account.But then again, on pln.bitcurex.com i do have PL in front. Have you tried without PL? I went and did a withdraw at Bitstamp to the card I'm using, and all went well... I still haven't heard from Bitcurex as to why they cancelled my withdraw yet. Thanks for your help. |
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zby
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November 22, 2013, 06:14:46 AM |
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I've sent 10BTC to the deposit address from my account (and it is current one not an old one) on Monday - it is in blockexplorer and someone transferred the funds already to some other address, my account was never credited. Here is a screenshot of my account page:  - as you can see the deposit address is 1G4qncX621ZfJmQumAKLp35Hnd7JKBeVhw. Blockexplorer reports ( http://blockexplorer.com/address/1G4qncX621ZfJmQumAKLp35Hnd7JKBeVhw) that my transaction to this account was registered on Monday at 10:09PM - and then someone transferred the funds to some other address at 3:50AM next day. My account was never credited with the sum. No answer to the ticket I created on Tuesday ( https://digital-future.it/support/view.php?id=7187). |
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dacman61
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November 22, 2013, 06:28:13 AM |
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I have had to open two tickets in the past for btc transfers to my account not showing up. It did take about 3-5 days for them to correct it. I know it sucks.
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zby
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November 23, 2013, 01:27:27 PM |
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Bumping the thread as a warning to new Bitcurex users - at this stage it looks more and more probable that they were hacked.
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Puppet
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November 23, 2013, 03:01:00 PM |
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FWIW, I just did 2 BTC withdraws and they happened instantly. A euro withdraw went through just fine 2 days ago. I doubt they are hacked, but for sure it would be nice if customer support was a bit faster.
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btcnoodle
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November 25, 2013, 01:05:30 PM
Last edit: November 25, 2013, 06:38:21 PM by btcnoodle |
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Someone else I know has also recently had this problem of sending btc to their account and it never showing up. They too have created a support request and are still waiting. In this case it was an amount of .75. Confirmed on the blockchain, also sent to some other account shortly thereafter. I am holding off on sending any btc to them until this is clearly resolved.
edit: My friend reports this is now resolved.
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zby
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November 26, 2013, 07:23:53 AM |
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Someone else I know has also recently had this problem of sending btc to their account and it never showing up. They too have created a support request and are still waiting. In this case it was an amount of .75. Confirmed on the blockchain, also sent to some other account shortly thereafter. I am holding off on sending any btc to them until this is clearly resolved.
edit: My friend reports this is now resolved.
How long did it take? I am now waiting over a week now and no reply to my ticket on Bitcurex (and now I cannot even create another ticket - always getting an unspecified error). |
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