Bitcoin Forum

This is just to clearly warn others about this shady exchange.

They've been holding back user's funds for months now, e.g. https://imgur.com/a/w5uAJ and https://imgur.com/a/DNmzk
No help from support, every once in a while there's an automated and meaningless response, which I'm assuming is to buy them
more time to cover the tracks.

This firm, although apparently registered in the UK, appears to be run by some Ukrainians and even though I don't have anything
against the nation as such, if the combination of crypto an Russia/Ukraine doesn't raise your eyebrows then nothing will.

Follow the right format for reporting scams:

---

See here: https://bitcointalk.org/index.php?topic=260073.0.

Can you provide some more info?

I can see in the screenshots that these deposits and withdrawals are indeed pending. But that doesn't prove much, you have to give us more info in order for DT members to actually tag these people.

I've seen a lot of issues with deposits, and withdrawals pending recently and a lot of people are complaining. How did you come to the conclusion that they were based in Ukraine btw?

I don't know where they're physically based at, but the firm's payroll is dominated by Ukrainian names, see https://www.linkedin.com/search/results/index/?keywords=cex.io&origin=GLOBAL_SEARCH_HEADER (login required).

As for pending deposits, if arresting a substantial amount of clients' funds for over 3 months with no feedback from the exchange isn't enough of a proof that somebody's scamming then what is?
How much do you need to wait to get convinced? 10 years? Google for CEX.IO + scam and see how the net is full of reports about them. The fact that they appear to do it selectively doesn't change anything, because it's one of the most popular scam schemes around. I'm soon gonna take a drive to what they advertise as their London office and we'll see what that really is.

You can message this person he's the admin or some representative from that platform https://bitcointalk.org/index.php?action=profile;u=148073 or refer him to this thread instead so he can reply here and solved your issues.

Some people have some type of issues like you count with months already and got resolve like this thread https://bitcointalk.org/index.php?topic=2151771.0.

EDIT: I message him/her to take a look to this thread.

Good day. If you personally have any issues with deposits or withdrawals, please provide us with your User ID and we will make sure to solve it ASAP.
Also, if you have User IDs of the people, whose screenshots you posted here, please let us know as well, or let them contact us in this thread/via PM.
Thank you

Well, we'll see what's your words worth. One of the ticket numbers is 306213, but I wonder what makes you declare it actionable asap, when
there was absolutely no progress on the matter for many weeks? Is this forum the official support channel or is it support.cex.io? Or maybe it's because
it's easier to buy back missing bitcoins after the prices have plummeted?

Beware of these scammers. 3000 euros were transferred to them on 19th July 2017 by SEPA and that's it. They just stole the money! Avoid to deal with this scam company at any cost if you want your money to be safe!

Another zero proof report. There are some red flags though 4sure.

So another week has passed, where's my money Mr. CEX?

my case is exactly like this one but much worse.

https://bitcointalk.org/index.php?topic=2075979.0


almost 6 month is gone.

i have up to 100 emails of chatting with representative USELESS emails.

just for you to have picture about CEX support, i was told that my activities were suspicious.

i was and i am ready to assist.
i had to answer question:

1. where are these BTC coming from, okey i can understand their concern but answer was simple -MINING.

2. next question was to show proof of mining facility or mining machines - they got it.

3. next question was to prove that these miners were mine and provide documents from CUSTOMS to make sure i have imported it in my country properly (WTF????????)

4. next question was to show proof of purchase from manufacturer :D  (again WTF???)   of course they got it.


i do not want to mention all those documents which i was asked to print-sign-scan and send back to support.

i have done everything they asked for. 6 month is gone.

last email was saying my case was very complicated and they had to pass it to another department.

i have answers and proofs of everything they want but still its same as when we started.

i think they are trying to find if there is something you cannot provide and thats it - they got money - but in my case they have failed. they got everything absolutely everything and still last email is exactly as i have received when i emailed them for the first time regarding this case - 6 month ago.



Mr.Cex whats point of asking everybody user ID-s and details if there is no point of that?? you have my details as well, you promised to make it faster but... that was month ago or so....

The conversation is privately held with the user in tickets.

ticket which takes FOREVER to solve, like mine?

Could you please send you ticket number. We will check your case with our support team and return to you.Thank you in advance.

I can't understand why people still uses CEX with so many great exchanges out there.

yes sure, request# 183165

I am really feeling comfortable with Cex.io.There is almost second to none feature on this great exchange: Instant withdraw funds to any Visa/Mastercard. I love this function and believe me i dont have any connection with this exchange(This isnt paid post or something like that).

yeah everybody is setisfied before you face some issues. i was like that as well...

today i got another email :)  look like others i got before but i hope it will fix my issues at this https://preview.ibb.co/bVBqPQ/5_B6117_EF_3_D75_41_AA_81_F7_8_E29_FFD09_AD3.jpg (https://ibb.co/jyigW5)

I hope they will fix this problem asap.Try to contact with  forum account of support.Maybe they are able to solve this problem through forum.

Mr. CEX, to your credit, I must admit there was some traction on #306213 after your last intervention, but it hasn't been resolved fully and your people reverted to what they're best at - they clammed up completely and didn't give a sign of life since two weeks. You still owe me several thousand euro worth of BCC, so I'd appreciate if somebody could wake them up or call back from vacation to get the work done. As much as I like the exchange's trading solutions, the quality of support is nothing but atrocious and dangerously reminds me of Mt. Gox in their final days.

Dear user, we are glad that the issue has been resolved. If you have any further question please don't hesitate to ask in a ticket or here. Have a nice day!

Dear user, sorry for this inconvenience, we'he send the inquiry about your withdrawal

Please check your ticket in your account in CEX.IO

Mr. CEX, I'd appreciate if you could read at least until the first full stop. The issue was only PARTIALLY resolved and hasn't seen any progress for weeks as usual.

Dear User, please check your ticket, we've updated information there.

I did, just to see it got updated with the same useless information I received a month ago and a month before and a couple months before that. It's responded to by either a robot or somebody, who can't read English or maybe simply by somebody, who runs scam business and doesn't bother to respond reasonably.

Rather than responding with "please check your ticket" to everybody, would you care explaining publicly why you're firm has been continuously struggling with fiat withdrawals
and why you're playing cat and mouse with the customers on KYC/AML forms, which you obviously have no intent of processing?

I'm still waiting for my missing BCC after which I'm out of this exchange. One customer lost, but you still have a chance to lure many more by bringing this case to a happy ending.

Dear user, you have not been sent an automatic reply. You asked us the question and you get the specific explanation from our compliance team. At the moment you just need to provide us documents our specialist asked you. Unfortunately, according to our rules, we can't repost it here because it means opening your secure information.

Alright, let me repost a sample then.

CEX support: "In order to proceed with the procedure, I kindly ask you to provide us with a bank statement that shows your funds movement for the last 3-6 months and amount of your savings shown in it to support information about your source of funds. Also, please clarify what is the origin of your savings, what funds were used to accumulate them? Please note that it is absolutely necessary for us to receive this information to see your funds origin."

Me: "No problem, which bank account of mine do you need the statement from? Also, is it good enough if you see 100EUR
worth of savings in there? If not, how much would you need to see to get past this procedure? The origin of my savings is mainly full-time work. Am I supposed to present you with payslips for the last 10 years or what exactly?"

CEX support after 3 months: "In order to check your funds origin, we kindly ask you to send us screenshots that show your trading activity on other exchanges: deposits, trade operations, withdrawals to CEX.IO.  Additionally, please tell us what is the origin of the funds you originally use for crypto trading. Kindly provide supporting documents to confirm your words."

Me: "Which exchanges? What trades? How many deposits and withdrawals?"

CEX support after 3 weeks: "you were asked to send us screenshots that confirm your trading activity on other exchanges: were you bought crypto to deposit it to your CEX.IO.
Also we need to know origin of the fiat funds you used to purchase you crypto funds: were, when and how you obtained them? Please add supporting documents to confirm your words."

And so on and so forth.

Would you mind explaining the following:

1. Why does it take your support 3 months to reply to a simple question?
2. Why are they avoiding giving any specifics on the documents required?
3. What exact documents do you need to get past the procedure? Please provide the list in the form: issuing authority, period covered, information required.

Finally, when can I expect BCC forked from locked BTC deposits to be booked to my account?

Our apologies, usually our users don't have any difficulties with providing documents to Compliance on their source of funding. We asked our Compliance provide you with more detailed information on what kind of document they need or send you the reference.

No progress on verification.
No progress on missing BCC.

Unfortunately, we can't help you at this stage, you have to provide our Compliance with the documents they asked for. This is a part of our KYC/AML procedure. If you have any question you can write to us in PM, we will contact the Compliance and ask to explain the details of the question you have

What about me?

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

My issues/problems/cases has been solved and took CEX.IO Just only 1 business day (they promise not more then 3)

So, anyone facing withdrawal problem like me I suggest from my own experience that just be patience and wait as they said.

They truly got a huge load of customer problems and I think they might just lack of people to handle a lot of this load especially withdrawal problem is a sensitive case for financial department to clearly investigate and solve with the bank one by one for each customer and there working environment might not a kind of rushing but going slowly and yes I agree with you guys for the fact that you facing and requesting something to CEX.IO and got a very slowly unusual feedback is currently a con of this exchange.

BUT, as one of the innocent customer and I'm not with any side I type with truly out of my heart and facts from my own experiences (you can check my profile that I'm just normal customer came cross to CEX.IO and used it), And I have did read all over the bad and long wait review from more than 100+ reviews and pages from bitcointalk forum. I also did research in all kinds of these channels, you see I do a lot of work to make my problem with CEX.IO accomplished happily and it became true and it is one of the success case.

What I have did:

1. Bitcointalk 4 topics at a row
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

PS. If some one, my friend, need a talk or information from my experience, please feel free to chat.

I have asked my questions multiple times over email and also posted them in this very forum thread. Can you expand on what's the point of sending the same the nth time over PM?

Aside from the account verification topic, when can I expect the missing BCC?

All you can guarantee, my friend, is that they didn't scam you and only you. Unfortunately this exchange has much more users to play with.

Any input, Mr. CEX?

Or does it make sense to make this thread bold and sticky as a warning?

Unfortunately, we cannot provide you further assistance as long as you have been asked to provide documents to our Compliance. Your question will be resolved as soon as they get it. We asked you to PM us in case you need any questions about documents.

So here you go, the concluding words from CEX: they won't unlock the account until they receive the documents, but what documents they need they're unwilling to tell  :o and several thousand worth of BCC they pocketed on the occasion they would silently pass over.


Well, everybody draw your own conclusions on what this business is all about. For much more examples of scamming operations from CEX go to the main thread on this forum.

Dear user, if you have any questions on the documents you need to provide, please ask, we and support are here to help you. As long as you not asking us, we are making the conclusion everything is clear to you. Please pay  attention to the terms of use section which is open to all users https://cex.io/terms

Yep, another "we need unlimited amount of documents to unlock your funds" - SCAM

As far as I can gather - the whole point is about providing a set of documents that will unlock the funds and close the issue. Why not do that and get over this trouble? Both parties seem interested in resolving it.

Maybe because CEX has been unable to provide a list of such documents for well over 6 months now?


I highly doubt it - see above.

Hello Mr. CEX,

Maybe I found a place where someone from your team can reply me?
Please, take a look at tickets: 387973, 388989, 394957, 395314
It's all mine tickets, and all about one issue, where ±124BTH DEPOSIT(not withdraw, yes, DEPOSIT) not funded into account and still pending for 5+ days.
If you can't deposit it - okay, just send back to Bittrex, as I asked around 10 times already. That's all.

Hope here someone from management or marketing team read this message and write me back in ticket system, because all I received is:

===============
I have escalated the query to the compliance department. The compliance officer in charge will look into this matter and get back to you soon.

Your patience will be highly appreciated.

===============


It's was Saturday message from support.

Guys, I'm really losing money, let's figure it out and show community that you are trusted company.

Thank you and thanks forum members for this topic.
Everyone have a nice day.

Anyone? Hope it works

Dear user, sorry for the delay, we will check your issue nearest time.

Mr. CEX
I write an PM, two PMs, please check. Thank you!

My issue still not resolved, Mr Cex replying here, but nothing changes in tickets system

Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:



Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454

Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.

UPDATE 1:

I got a new Ticket id: 405949

"I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter.

Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios."

1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent?

2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?

I'll keep this updated once problem is solved...

Sucks to send money to someone (who is not the state, the police, judge, etc), and then in order to use them, you are asked what is the origin of your savings ... disgusting.
What if you made that money from illegal activities ? Dos that mean CEX.IO owns the money ?

I dare say, that all ICO projects need to publish their audit report. This will increase their transparency and confidence, is not it?
Who has any thoughts on this issue?

I agree with your statement. I actually think that it is a good idea.And do you know any companies that can provide audit?

Quite simply, because CEX is SCAM.

Yes of course. There is such a project as DARFChain. It just carries out the audit of ICO projects. You can see all the information on the link: https://www.audit.darfchain.com/

Thank you for information. I know a few projects, but they are at the stage of crowd-hosting. So this project (DARFChain) is really good!

UPDATE 2:

After sending all required documents. Today I got e-mail that first withdrawal "has been successfully processed. "
However second withdrawal still says pending...

I am curious when I will receive the money.
Cex site is fine, it works better than some other Exchanges which are very slow, however I think Cex really need to expand their finance/Compliance department.

Can @Mr Cex on here confirm it is sent and why the second one is still pending after 8 days?
Ticket ID: 405949

LOL.

So, if for any reason a user can't or don't want to send critical/personal details he won't be able to widthdraw his funds? So, what does happen to the money? CEX keep it?

Thank you for posting this. I was about to join, but it's better to try other sites.

Exactly, its a new tactic of scammers in 2017. "Hello we need tons of documents and ID's to proceed" . AVOID AVOID.

Yes, CEX's scam scheme is plain and simple:

1. Lure unknowing clients into the exchange.
2. Wait for deposits.
3. When a withdrawal request comes, request a random document.
4. If the above is provided, wait several months and then reply with "Dear User, we need another one".
5. Rinse and repeat until the victim gives up.
6. The money is yours, go binge in your home Ukraine.

Would it be fine for you to accept an ICO rating results instead of audit to estimate the project?

So maybe its time to start checking companies audit report?? ICO is platform for scamming nower days, so we should start to regulate it. One way (and as for me- the best) is external auditing.. try to understand that we are on that stage, where we can not forgive scams and other unfair projects

Yes, they are professionals in their field. I believe that many ICO projects will be audited by DARFChain.

Aren't they? IMHO, those projects who don't want to be audited by DARFChain are simple scams, bcs it's seems to be they have smth to hide from their investors!

Yes, that's the fact. I hope they are able to explain the ICO audit absence for a while. But they have to have and publish it in a nearest future definetely.

Mr CEX
Any news?
I asked those guys to terminate account as per TOS, it's should be a way I think, because they CAN'T take your money
My case is much more stupid, because I'm depositing crypto(!!!!). It's not about fiat withdraw, it's about pending deposit for more then 15 days

Missing deposits on CEX is normal, too. It's pretty simple, when they defraud your money, be it fiat or crypto, they need to wait for others in the pyramid to pay in before they can satisfy your requests and it takes time. Happy trading!

CEX community forum new posts prevented since 16-Nov-2017. Link to community forum removed from CEX site in last few days.

Guys, tell me - they just froze money - but send it after few months? Or there is peoples who never received their money?

Just freeze for a few months? Hey, send me your money, amigo, and I'll gladly give it back to you in a few months from now.

But answering your question, yes, they stole my Bitcoin Cash and I've never received it back.

Mr CEX,
CEX Ticket No:463521

Withdrawal to card was not received, instead a deposit transaction was processed for the same.
Please help look into it

CEX.IO is not a scam.

The exchange is very easy to use. Withdrawals and deposits are fascinating. (I'm afraid it was while they were not so big)

However, they can freeze your funds with far-fetched reason. I have an experience of returning my money back. The process took tons of emails and ~month.

Truth to be said, they have warned me that they are going to freeze my next deposit, but I missed this email and performed deposit...

So I recommend you to track your inbox from CEX before depositing in order to avoid freezes.


They do have good support team members. PM me if you would like to get their contacts.

LOL, this language sounds so familiar. Everybody please give warm welcome to CEX scam support staff.

Hello,

On December 11, CEX.IO support wrote that my deposit of €10000 was delivered and they need 3 days to check it. Today is December 21 and there are still no money on my account! Where are my money??? I wrote to support again, but the only thing that I get back are standard: "We appreciate your patience bla-bla-bla". I also wrote them on Twitter https://twitter.com/Ironhea59959592, but no still reaction!  >:(.

Reminds me of my situation, except that i deposited not EUR but USD. On December 12, the support said that they will check my SWIFT payment in max. 3 days but nothing has been done so far, and my money seems to be stuck. All i get is the same automated replies from the support, and i think that they do not even bother themselves with it. I even made the thread today https://bitcointalk.org/index.php?topic=2623395.0 let's see how the CEX.IO representative will handle this issue.

Well, I guess I'm not going to withdraw anything from there now. I was going to but it seems that they fucked up badly lately. I deposited there money long ago and everything was ok. I will just move my coins to bitstamp and withdraw there, it's a shame that all exchanges are turning into crap.

wow...I was just about to deposit my money there for a purchase...

So what do you know ... CEX.io credited my deposit a few day ago. Immediately I sent a withdrawal request via SEPA bankwire and I've just received it !! Man I was 99.9% sure my money was gone ...

Waiting 23 days for my USD withdrawal, it's a scandal. up107139385

44000USD

Something dodgy going on with CEX. What the claim to be the reason for delayed withdrawals is simply bullshit. that's why?

1- they say because of too many requests and number of users
Bullshit: This is a situation all exchanges facing, why Kraken doesn't seize your withdrawal for 1-2 months?

What else can be the reason?

Simple advice: STAY AWAY FROM CEX, OTHER EXCHANGES CREDIT YOUR MONEY IN 2-3 DAYS!

YOU WANT TO WAIT 2-3 MONTHS GO WITH CEX

are you kidding? really? now this is the 3rd plattform where i am reading your BS.
YES I HAVE PERSONALLY AN ISSUE. LET ME SHARE IT HERE WITH EVERYONE

Dear all,

as requested here my pm

user ID: up111802329 - Transaction ID 5133027547 (IS THAT ENOUGH INFORMATION OR STILL NOT??)

Michael
i wrote you this email: I have made a payment on the 5th December which was received by your bank on the 6th December. Please see embedded pictures. But instead of transferring 2.500 euros I did transfer 1.000 euros. I did not think this is relevant since i used the correct banking details and the correct reference number.

I contacted your bank and received an email from you bank that the funds arrived (see attachment).

I still have NOT received the 1.000 Euros. Please transfer the 1.000 Euros in my account ASAP.
I have contacted you now several times, and received NO reaction at all. I really do not want to involve my lawyer, which will cost me nothing, since my insurance will cover this issue.
Michael

DOCUMENTS OF PROOF:
Successful Deposit Request  20171205 1511 GMT.pdf

Transfer.pdf

Confirmation - Money Received - 171206

i have now really provided you with all available information and proof - pls lets not our time any more and just deposit the 1.000 euros in my account

Michael
ALL other "pending" bank transfers can be neglected. i was only getting used to the system. only relevant transaction ID is 5133027547

SA 22:27

Michael
guys-are you going to read and respond to my mail?

SO 14:44

Michael
what now?????

There appeared to arise a need to clarify the situation with the Finance officer. As soon as any new information will be available, you will be informed.

I'm waiting for my 2 withdrawals (cex.io) 2017-12-09 10:14:21 2017-12-12 16:38:42 5159882425 Withdrawal USD -29095.46 USD Bank transfer Sent Your withdrawal has been sent. Please allow some time for funds to arrive at your bank account. 2017-12-08 09:35:51 2017-12-12 16:27:54 5151658759 Withdrawal USD -15016.26 USD Bank transfer Sent Your withdrawal has been sent. Please allow some time for funds to arrive at your bank account.

CEX did not send money but told "your money has been sent"? What the f*ck is this? up107139385

The Finance department will investigate the issue and try to find the resolution as fast as possible.

How about your Finance Department gives back my BCC pending since September?

even after 9-10 years we do not have a solid crypto currency exchange which can fulfill our needs ,
some of them do take money for manipulation by locking deposits/withdrawals ,
some of them take days or months to credit deposits or process withdrawals .
dont give proper attention to trader's support tickets ..

Been waiting 3+ days for a pending bank withdrawal.

I have sent two support tickets (594425) and received an automated reply both times after ~25 hours, stating that the team needs more time.

CEX appears to be active on several websites including Trustpilot, Reddit, Bitcointalk, Twitter and Facebook.

To CEX: Please help me resolve this issue asap. I have worked hard for this money and it is a large sum to me.

UserID: up104722683 | Ticket: 594425

Will reply with an update if any progress is made.

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

What is the problem with this transaction. Waiting for 2 days.

Cex is good exchange. Near christmas i get my credit card withrowal next day. Bank transfers arrives usually 1-2 weeks. Only few transaction could be solved slower because cex use mt-103 form to locate the problematic transactions and it's quite hard to get it from some bank. But these rules understandable.

 ;D ;D ;D ;D ;D

2018-01-04 20:14:00 i made eth withdrawal of 5.18185700 eth to my ledger nano s. I STILL DID NOT RECEIVED THEM!!! Thats not funny and for me its big money. At the current price its about 5.8 K USD! Support doesnt help at all just ignore. Thats not the way cex.io should appreciate its customers. HELP ME! ID up109341044

0x75e7f640bf6968b6f32c47a3cd82c3c2c9dcae68 is this wallet belongs to cex.io??? Because i found out that my transaction which i did not received somehow went to this wallet. When i was withdrawing i put in correct address. So do the email from cex.io says. The hash of this transaction is showing up as succesful. But the hash in the cex.io "Sorry, we are unable to locate this Transaction Hash". SO WTF?

Can you please process my withdraw request?

Here are transaction IDs:  5348645810 - 5348643718

It says "We are preparing your withdrawal for sending. If this status lasts more than 1 bank day, please check your email for updates." however no update arrived me since "3 banking days" and I've already contacted you via numerous ways such as helpdesk, email, knowledgebase, forum PMs etc with no response.

visa withdrawls not working?

I NEED SWIFT DOCUMENT:

TICKET "request (616994)"

I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!


PLEASE SWIFT MT103!

We have escalated the case to the responsible department.

The case was escalated to the responsible department.

Thank you!

I hope I will receive the withdrawal, I will post here once I received the fund on my bank account, just hope it will be soon.

same here! 2 business days now... transaction id: 5385366592 and 5385155957.

I have 300,000 EUR blocked in "Bank Transfer Completed" and "SEPA Bank Transfer" with no updates for 2 weeks and no money in my bank account.

Their support is saying they are working around the clock and it will take extra time but does not say how much.

At this point I don't think I will ever be receiving this kind of money from cex.io and I am thinking to talk to a proper legal firm that can start a legal action.

My guess is they don't have enough cash to process all withdrawals and are waiting to cash in from ETH and BTC sales.

ETH deposits not working ? I made deposit in ETH, transaction is done 2 days, but still zero balance. This exchange probably stopped work. Social media and discussions are topping with complaints that there are not crediting crypto and wire deposits, also stop withdrawals.

300k? O'boy!

Dear CEX.IO
Please accelerate my Bank withdraw
---------------------------------
up112843258
Transaction id: 5294578885

Tickets:
Request #620164
Request #616994

Thanks

I was planning to open an account with this exchange, but I'm glad I found this thread. Saved me several thousands of my money.

I have read through this whole thread and the way they have been responding to users is shameless and careless to say the least.

Thanks OP for posting this thread and warning everyone.

Dear CEX,

I have received this message at least 5 times up to now.

I Only have one favour to ask please accelerate this withdrawal it has been a long time:
up112843258 Transaction id: 5294578885
Tickets: Request #620164 Request #616994

I guess I will add my "query" to the list in hopes that CEX.IO customer service might see it and expedite a solution:  

Initial bank withdrawal request made on 4 January (transaction ID#5350343949) was "pending" up until 10 January when the status was changed to "sent", and here it is 3 or 4 days later and nothing in my bank account.  The amount was US$17,000 minus their absurd fee of $50.00.  My user name is up113552379 and the ticket number is 624396.  To be fair, my ZEC trade and withdrawal happened almost instantly, my Ether trade was instant though the withdrawal has taken days to appear in my wallet, and my BTC exchange was efficient and fast as well.  Little did I know that getting my fiat money would take the month that it already has!!  

I am aware that CEX.IO has a disclosure statement saying that bank transfers may take from 3 to 30 days...but they also list the United States on their list of "restricted for withdrawals" -- explained on their "limitations and fees" page as limited amounts per withdrawal per account per day or per month -- limits that my own withdrawal is well under.

Besides confusing the terms "restricted" and "limited", I have been told via email and in other ticket responses that "withdrawals to U.S. based accounts are not available" -- which is very different from merely restricted or limited -- and they seem to mean not just bank withdrawals, but Master Cards and Visa Cards as well.  If that is true, and considering the numbers of customers from the United States, it would seem WAY more straightforward to put a CLEAR WARNING to U.S. customers on the HOME PAGE instead of couching it in confusing terms, hiding it among long lists of country names in footnotes, and with arbitrary explanations (i.e. legal issues and changes that "we will surely let you know...").

Also, to be fair, besides credit card withdrawals and bank withdrawals, they permit the use of Crypto Capital accounts for fiat money transfers.  If CEX.IO would have simply cancelled my withdrawal so that my US$ had reappeared in my account I would have used this service and probably had my money by now, but my money has been unavailable to me since 4 January as it has been "pending..." (i.e. stolen).

Re: legal action to take against CEX.IO -- if you look at the Terms of Use page, under paragraph 23. GOVERNING LAW AND DISPUTE RESOLUTION,
it says, "All disputes and controversies arising out of or in connection with this website and these Terms of Use shall be submitted to the United Kingdom Court in London (main office), as the Court of first instance."  Just FYI....

Best Wishes All,

Jeff Danese

This is actually one of the best case descriptions I've seen so far!

Hi all, I've been waiting for 2k GBP worth of ETH to turn up in my wallet after withdrawing it from CEX.IO for 11 days now.

They've allowed me to process the withdrawal of a certain amount of ETH on 2018-01-04 19:39:02 and marked the transaction as complete from their side straight away. Unaware, that was the time they supposedly were doing maintenance on their ETH withdrawals - I don't need to go around social networks to check what's wrong with their systems - it should be shown and blocked on the website I'm using (i.e. CEX.IO), only found out about it after doing research after the fact. Here's the transaction on Etherscan showing "Sorry, we are unable to locate this Transaction Hash":

https://etherscan.io/tx/0x70ebe66c6c81767c0af7b89b3cbecf88b215ff86a8c3eac59a0326de8304db77 (https://etherscan.io/tx/0x70ebe66c6c81767c0af7b89b3cbecf88b215ff86a8c3eac59a0326de8304db77)

I've raised a ticket #601013 on January 05, 2018 09:29 saying I never got my ETH even though they marked the transaction as complete from their side, and I quote their reply:


After telling them that no, in fact nothing is working and I don't have any ETH in my wallet, I've got this reply:


Wait a "couple minutes (hours)" - I like that statement, I'm going to use that in the future whenever I'm giving estimates to people. "You asking me how long this will take? This will definitely be done in a couple of days (weeks)((months))!"

Either way, looking at their Twitter feed alone you can see that stating ETH transactions are working with lots of people stating the opposite clearly doesn't do them any favours. (check the comments under "ETH transactions are back on track and working. Thanks for your patience and understanding." https://twitter.com/cex_io/status/949238013351079936 (https://twitter.com/cex_io/status/949238013351079936))

I've also raised several tickets asking for direct ETH refunds to back to my account as they're not capable of processing the transactions (609969 and 605177) which got automatically closed and marked as solved by the support guys within no time whatsoever. Clearly I got no ETH refunds.

The final update was that they did ask me for my wallet address on my original ticket eventually and said they passed it on to their tech team. That has been on the 6th of Jan, 9 days ago.

My username is up106291146 and original ticket number is 601013 if our lovely local CEX representative sees this, otherwise, the rest is for others to read and potentially be wary. I will update this post if this has any positive developments.

EDIT:

I have received my ETH on 15th Jan at 7 PM. Pity the markets crashed 30% 3 hours after eh....I was sort of waiting to get my funds AT the price or after some sort of a crash. But the fact remains, I did get my ETH back.

We have escalated the case to the responsible department, and you should receive a reply in the shortest time possible. Your funds will then be restored manually.

We have already sent it. Kindly wait for it to arrive at your bank account.

You will definitely receive your money. The processing just requires additional time to be processed. You can tell us your user ID, and we will try to investigate with the Finance department on the status of the payment.

My USER ID IS up109516904

Its been nearly 3 months and I have yet to receive a 10,000 USD wire transfer from CEX.IO that they said they would be returning because of non-compliance reasons unexplained. I have submitted multiple requests and get the same 'too busy to process your request be patient automated messages about a week later'. At one point they claimed the bank even returned the wire transfer to them because they needed a swift code again. Besides many complaints on this site about them, the real reason I am certain that this is fraud is because my bank investigated the wire by sending out a telegram probe to their bank and discovered that not only had they never attempted to return the funds but that their financial department refused to answer the inquiries. I have already contacted UK based Fraud Alert detectives and will be booking a flight to England to visit in person if this isn't resolved within a week. I can be reached at jaikai1017@gmail.com if anyone would like to ask anything or if anyone affected would like to help organize a class-action lawsuit against CEX.IO.

If this is CEX.IO reading this, my user ID is up109516904 and id kindly suggest you resolve this matter without further ado!
 

Dear Cex, you have been holding my fiat withdrawal transaction for up to usd$40k since dec 19 2017. Your confirmation sent on Dec 26 and nothing happen hereafter. I have been asking your support nicely but i don’t even receive any concrete reply.  It’s has been a month and counting. Please attend to the issue swiftly or I will post on every forum of your incompent service

My Id is up110030084
Request 562235

User id is: up109803115

We are sorry for such a delay time, and we think it is unacceptable. We have escalated the case to the Finance department. Please, wait for an update.

We will try to speed up the resolution of the issue.

We have escalated your case. Please, wait for the updates.

I have funds stuck now for 31 days with no replies and no resolutions.

I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.

The transaction details are:
2017-12-19 04:28:41   1354.75 USD   Credit card: XXXX-XXXX-XXXX-3670 Completed

I have tickets with ZERO replies from 14 days ago

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

I need some serious help with this.

I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.

At this stage, even a cancellation of transfer and place back into my CEX account would be best.

Please, help!

Lol...

https://www.reddit.com/r/btc/comments/7qsndd/update_on_my_missing_usd_34000_with_cexio/

Tell that to those guys that are waiting for months after their funds...

I'm taking this one to Reddit...

Well my ticket just got marked as solved. Well Done!

And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket.

Here the copy paste:


NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time.

Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff.

This is utterly abhorrent.

31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard."

31 days I am waiting, but you remind me it takes 3 days. Very helpful.

Whoever answered my ticket with that reply and then marked it as solved needs to be sacked.

Or else, CEX truly is a SCAM!!!

Please, can someone who actually cares take a look at my tickets:

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

BiggerDude

Here you go, so much for "incorporated in the UK":

https://i.imgur.com/HkmCOAl.png

The "war zone" is obviously Donbass, Ukraine and you may only wonder whether the money they steal on CEX is then spent on director's new shoes or arms and munitions.

Speaking of which, should you want to discuss your concerns with Mr. Lutskevych or Mr. Kedyk maybe first try knocking the doors of 20 Discovery Dock Apartments in Canary Wharf,
although I highly doubt these scumbags use it for anything other than mail.

Speaking loudly in this forum but not doing the actual work will not help.  We require immediately solution.

We are sorry for the issue, this may have been a result of the incorrect algorithm application. As for now, you have received the response from the Finance department abuout the details of your transaction. Please check it with your bank.

Cex is holding our money voluntarily and will possibly disappear with it. My £20k is still missing it was withdrawn on the 23rd December. It's been a month and no money to be seen.  My bank has told me nothing is pending and that swift does not take 20 banking days.

There seems to be some people with smaller amounts getting paid. People who did a withdrawal after some of us. Maybe they are paying out some money not large amounts to make it seem legit and bait others into there dodgy scheme

If they pay me back I'll remove all my negative  posts and write positive posts until then I'll make sure people avoid them.


up110944236

hahahah!!!!

I just received a copy and paste answer - the EXACT same response I already received from Dec 26.

So basically, a month later, and I get the same reply.

Please - SOMEONE NEEDS TO READ THE TICKETS!!!!

Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.

They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.

Oh god, another one, it must be Vitaliy himself.

Mr. Kedyk, tell us if you also hired Crypto Capital to handle tech support for CEX and reply with nonsense once every two months?
Or maybe they're to blame for robbing people of Bitcoin Cash as well?

The paperwork is already in the works, we'll soon see how much your scammy business is worth in the UK.

Would you please be so kind as to clarify what do you mean by "robbing people of Bitcoin Cash as well"?

I am in no way linked to cex. I too am waiting for my £20k which hasn't arrived for over a month. I'm just trying to stay positive here. Let's hope they pay out.

Cex as you are not replying to my tickets. I asked if you could redund my withdrawal back to my cex account so I can buy cryptos and withdraw my money on a different exchange.

My user i.d is
up110944236

Dear Cex,

Some guy has who claims to work in one of France's biggest bank, that Cex has had all it's accounts frozen and is under investigation. Is this claim true? Could you shed some light on this accusations as it is very worrying to hear.

What.....if this is true, it makes sense why I have been waiting for my Bank redraw to go through since approval the 23th December and still no money on my account.
I made several e-mails to CEX.io with no response.
CEX.IO where is my money....

CEX please take a look at my ticket: 621257

Dont know if this is true as some people are claiming to still get money through their cards. If it was the case no payment methods would work.

However it would be nice if Cex could inform us whether this is true and if not provide some reassurance in some way.

Mr. CEX, if you were indeed closely looking into the cases reported here rather than playing dumb and sending canned responses, you would've known I'm speaking case 196670, where you seized 6+ post-fork BCC of mine. Is that also something that Crypto Capital is to blame for?

It looks like a corporate scam. And you should not be surprised since the most part of CEX team is really originating from Ukraine and/or Russia. Incorporating in the UK costs as little 1,500-2,000 EURO, so it can NOT be a sign of trustworthy business at all.

Here is a FinCen document for CEX https://cex.io/promo/img/legal/msb.pdf   - has any one ever checked if it is legal or real at all?

Even if it is legal, it states the following:

"MSB Activities: Money transmitter
States of MSB Activities:
California, Colorado, Connecticut, Delaware, District Of Columbia, Hawaii, Illinois, Indiana, Kentucky, Maine, Massachusetts, Minnesota, Missouri, Montana, Nevada, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Utah, West Virginia, Wisconsin"

Even if this Fincen document is real and legal, it just allows CEX to be a "money transmitter" in several US states...

So, CEX has nothing like Bitlicense in either country. And this is DEFINITELY a "polite corporate" SCAM from UKRAINE!!!

I got my fund USD 5K withdrawn on 3rd Jan and confirmed on 9th Jan. It is already 25th Jan and what happen?

Support ticket #598114

UserID: up114331465

I don't think bank transfer needs more than 3 working days. Kindly get back.

Sorry Arkadash! But all what you do in this forum is spreading stupid non-sense just go back and check your posts!

Dear CEX, I kind of understand your situation here, It is more than clear that Federal regulations are causing are to blame for this whole damn issue. They simply don't clear your Wires, even if you say that's not true!

1- Why do you spend time replying to that nonsense above? Everyone even with Low-IQ can see that Facebook page is a scam and try to steal people's information and money all with fake name Benoit Goldberg, Frank blahblah

2- Give us a sense of how long do you think the problem with clearing houses will last?

Thanks

We have escalated your issue to the Finance department. Please wait for the updates from them.

We are sorry for such the delays, they should have been caused by the long queue or requests that need to be processed by our payment partner. Anyway, we have escalated the issue to the Finance department. You should receive an update soon.

Wow... Just came here to see if things got better with CEX.io.  My personal experience was not that bad.  My usd50k withdraw back in December was delayed, I opened several tickets, support is shit, almost panicked, but in a couple of weeks I got my money.  Only now (about a month later) their support is finally answering all my tickets. 

Maybe they're not a scam after all, just understaffed, but that's not good enough.  I'm reluctant to try my luck again.

If you are that smart, you would understand that CEX's problems with clearing houses will NEVER end, because CEX has neither proper license and is a subject of money laundering and financial scam for all clearing houses. But it is pretty profitable for cex itself to use clients' funds in such giant volume while they play a role of a victim of clearing houses... If you take bitfinex for example, they warned everyone about the problems with fiat moving in and out, set a minimum limit of $50K for the bank transfers and all traders with less amounts had to deal with deposits and withdrawals through crypto's only, it is honest towards the customers...

Some positive news Cex have finally updated there situation and have stopped bank wire transfer until they resolve the back log. Also people have been getting refunds to withdraw via alternative methods.

Cex could you please resolve my withdrawal which has been a month now.

up110944236
Ticket 603878

Hi CEX, Looking forward to A Quick and painless fix...
UPDATE:  29th February, still no news from CEX Financial department.

this is ridiculously stupid, after it held my money for 1.5 months since Dec 19 and the tech support repeatedly assure me the money was sent on Dec 26 and will arrive my account soon. The money is now returned to cex without an explanation.  I will not ever use cex again, thanks and bye.

If cex charge customer at a premium, 10% over the market price on crypto and unreasonably outward TT charge, at least you should show some service.

Wow…. My 50k also got back on my account since the redraw made the 23th december. Thanks CEX.IO, I just lost $1.660 in 1 month because  of a weak $ agaisnt the Euro…. Who is going to pay that difference???

Dear users,
Please note that we had to reject the payments that were stuck due to the slower payment processing by our payment service provider. As they appeared overwhelmed with the requests, processing of payments got slower. We understand your concerns about money and we also understand that it is unethical to let your funds get stuck, we have made a decision to turn all payments back to users' accounts.
We understand that it has caused inconvenience to you, but we are determined to ensure the safety of your funds. And while we know that you need to have access to your money, we have turned them back to your CEX.IO accounts so that you were able to withdraw them using another method. 

What about VISA/MASTERCARD withdrawals, are there any problems with those methods?

GREAT SCAM SITE!!!!!!! STAY AWAYYYYYYYYYYYYYYYYYYYY!!!!!

The letter from the support officer, taken together more than a month ago, as the exchange can not simply return the money back to the bank account, all the questions, some answers clarifying the situation, no confirmation that the transfer was made
https://preview.ibb.co/iue7Tm/bh_f.jpg (https://ibb.co/dk1bM6)

We have escalated the ticket to the responsible department. Please wait for the updates.

Hello, what is the alternative of Cex?
I have attached both card, visa and mastercard but Visa dosn't work.
does my account has problem or it is the site problem?
thanks

Gone are all the terms that your financial department gave, from the answers I hear only that the ticket is transferred from the department to the department, in fact, there are not any actions. Even confirmation that the money was sent back to the account only in writing, without any checks or receipts

And so for a week not one response from the exchange, contacted personally with Vitaly Kedyk, the founder of the exchange. Some blurry answers, not some actions. Be careful if you are going to deal with this exchange.
Template answers from technical support, not some confirmations about the return of funds.

 I'm still waiting for the funds to be returned to the bank account by the end of the week, after which I will take action.

11 days have passed.
When supposedly my question was transferred to the department, as written above.
Do not deal with this exchange.
Do not what answers - not some confirmation.
On what terms do you keep my money?
 What measures do you need to take to start something?
Will the office address you directly to solve the problem in a different context?

We can see that you were responded today and the Finance department is looking into the case.

This is STILL ongoing!

It has now been 58 days, and I have still not received my money.

CEX.io asked for proof that I did not receive the money. I sent them my bank statement.

Then they ask for a letter from my bank saying they did not receive the payment. Which bank is ever going to do this??? This is just a delaying tactic. I contacted my bank at all levels. They will not write a letter. They said its simple. Give them a bank statement. I did.

Why is CEX.io refusing to investigate where my money is?

As a customer, I have told you I have not received it. This should be enough for you to investigate. Then I proved it. This is beyond a shadow of a doubt that I did not receive my money.

Is that part of your scam? Saying we sent it, bad luck?

I need my money. My family and I are hurting from this!

Please, help! I am a human being!

I was paying attention because CEO.IX has bitZeny, but I felt scared of the existence of the "throwing away" button and the long-term vacation of CEO.IX winter

You were replied in the ticket number 600164 again with the details of your transaction that were given to us by our payments processor. Please, turn with them to your bank, and they should be able to track the funds using the given data. We have sent the funds, and the payment was processed by payment processor the next day. Please contact your bank again with the mentioned details.

Did you read the ticket number 600164?

Did you read anything above in this forum?

It clearly states over and over that my bank never received your funds, and they do not have anything matching your details in their systems.

They did NOT receive the money.

So why are you telling me yet again, just to check with my bank.

For all who are see and watching this unfold, you have been warmed. CEX is a joke. They don't give you your money, and then do a rediculous run around in circles with no support, no help, and no chance!

As for now, you were responded on Friday that we will start the investigation with our payment provider but need the official statement from the bank that the payment could not be found.

I have the same issue,

I withdraw 40 USD to my visa ( ONLY AS A TEST THANK GOD )

its been "processed" but hasn't arrived. The transaction was initiated in early January.

I submit a ticket and it gets automatically closed.

In last year I applied for a higher verification level.

I finally get a response this week "We are waiting for your answer" but I am the last one to answer the ticket. They have all my documents, extended KYC questionaire, bank statements etc and they just close the ticket without actually doing anything.

sad really

I also withdraw my amount in CEX and it was transacted after long period of time. It was almost 6 months before received, I guess systems of CEX have a lot of problems that need to resolve. Hoping that all withdrawals will be paid because reputation of projects was totally damaged and trust of many users will possibly gone due to too much delayed of almost all transactions.

Kindly tell us your user ID or support ticket number so that we could check the case.

Moderator, can we please lock and pin this thread with a closing word to stay away as far as possible from this fraud? Otherwise people behind CEX will keep making fools of everybody from their warm chairs somewhere in Kiev.

If those swindlers are out of the reach of western jurisdiction, then we should at least act as a community to get them eradicated from the crypto world once and for all.

The only thing I would tell about CEX.IO here is that we are not trying to fool people. We are doing everything possible to ensure that our customers receive the service they deserve.

Give back my BCC.

Yes maybe scam..
The transaction was made on 14.02.2018
Because I haven't received my funds yet. I have been waiting for $438.48 for 12 days now but so far the funds haven't arrived at my bank account yet. I contacted the bank but they said no payments have been made. I emailed Cex.io about the situation. At first they said it might take up to 10 days. When I emailed them for the second time which is after 12 days, now they are saying it might take up to 20 days. After 8 days, they might say 30 days, who knows!!

up118149849 ticket 692476

Feb 22, 14:28 GMT

It's been 8 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Auto message....
Dear up118149849

Thank you for your request.
We understand your concerns about the money and will do everything possible to make sure that you receive the funds.
Please, note that the deposit/withdrawal transaction has been initiated less than 10 days ago. If you still do not receive the payment after 10 days, please, submit a request again, and one of our support members will assist you.

We are grateful for your understanding. Our team is working hard on cutting the backlog and guaranteeing reasonable processing times for each and every transaction.

Thank you for your patience,
CEX.IO Team
--------------------------------------------------------------
up118149849 ticket 695721

Feb 26, 11:26 GMT

It's been 12 days and we haven't received the money yet. Can you please check on it. And also, we added another visa card. If there's a problem with our first card, please send the funds to the second card. Thank you.

Now 20 banking days...

Margret (CEX.IO)

Feb 26, 11:39 GMT

Dear up118149849,

Thank you for your request.

We see in the activity history that your withdrawal has been fully completed from our side:

2018-02-14 11:05:21   -438.48 USD   0.00   WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-XXXX Completed

Please note that it may take up to 20 banking days (weekends are not counted) for banking system to process the payment. This time depends on your bank and the correspondent-bank involved. Therefore, we kindly ask you to wait.

In case you do not receive your funds within the mentioned time frames, please let us know.
Best Regards
Margret
Support Team
Good job and reserved for 30 banking days.. thx..

You were recently responded and provided with the details of the transaction. Please check them with your bank. With them, they should be able to find the payment and credit it correctly.

On January 16, your financial department employee wrote that they sent funds. Who lies from you? Is not it cheating? On February 12,  you said that the finance department understands, it's been 14 days since you just play fools. You are provided with EVERYTHING so that you can return the funds back. What's stopping you? Not the desire to part with money?

Cex.io sent the money right on time which was on 15.02.2018, but the Turkish banking system took so much time to deposit the funds in to the bank account. So thank you very much and I do apologize for my posts..

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

Here the new scam: https://shitcoinoffering.com/stopthefakes-ico-pinkertons-from-russia/ (https://shitcoinoffering.com/stopthefakes-ico-pinkertons-from-russia/)

Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.

We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.

Our team has sent an email to you recently with more detailed information on your issue.

We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.

Also, I kindly ask you to inform us once the funds will be available in your bank account.

Thank you for understanding.

cex io Initial transaction was not found.

when I trying to withdraw usd from my account to my card

Dear werbylo,

We are sorry for the inconveniences with the card withdrawal.

We would be glad to help you. Kindly provide your user ID, so we can investigate the issue and find the solution.

Looking forward to hearing from you soon.

up106905262

2fa works perfect

can I send usd from my account to my euro card?

What Happened::
I've sent them 970 EUR via SWIFT on 4 December 2017.It was never processed into my balance. They cannot find it ever since. I have contacted with support and all they offer is more apologies. It has been nearly 7 months now.

ID
up111563346
@CEX.IO I want full refund+7 months of %1.55 interest+ 30 EUR SWIFT expenditure back. Then never to ever hear from you again.


Proof of payment:: This is MT-103 form they asked me to provide.
http://i67.tinypic.com/27xmeyx.jpg

Later they asked me to ask my bank for a refund. Their beneficiary rejected. Proof:
http://i63.tinypic.com/4u8j2r.jpg

Additional notes::
I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility.

Besides, money is the easiest thing to track in the world unless there are shady things going on (Their "third party" bank or themselves). while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes. Even a chimpanzee could have solved a customer ticket by now.

If you are another victim and they provide a website in your language you can file a FRAUD/SCAM complaint to your local police department or tech crimes department.

Finally DON'T send them anything other than coins. it seems only thing they hold on to and manage to do is their crypto market.

Dear snortlax,

Thank you for the information provided.

We completely understand your frustration on this matter and you are totally right - it shouldn't take that long.

Let me emphasize that CEX.IO is fully registered legal company. It is absolutely excluded that we are trying to scam you. Your money won't be lost in any case.  All our users always receive their funds. And the resolution of this issue is the matter of time.

Please rest assured that we spare no effort to resolve it as soon as possible.  We are in close contact with our financial partner and do our best to speed up the process of investigation. We have made several inquiries about the issue and currently we are expecting the resolution from their side. If only everything depended on us,  we would have fixed this much sooner.

Our Finance Team will inform you immediately once there is an update.

Please accept our apologies for all the inconveniences the issue might have caused you.

Dear werbylo,

Thank you for the information provided.

With regard to your card withdrawal issue, kindly be informed that such requests should be under the investigation of our Finance Team. Thus, I kindly advise you to submit a request to our Support Team on this matter via the following link: https://support.cex.io/hc/en-us/requests/new

Please be also informed that all international payment card transfers rely on automatic conversions in order to make payments successful. If a payment card is allowed to make international transaction the funds are automatically converted to the required currency at bank rates. Thus, USD should be converted to EUR while being credited to your card. But, as it depends on your card type, you may also clarify this information with your bank.

Thank you for your understanding and cooperation in advance.

Dear GeneralJarmen,

We are glad to inform you that your deposit has been successfully refunded back to your bank account.

Please accept our apologies for such a delay in resolving the issue and for all the inconveniences caused.

Should you need any further assistance, please feel free to contact us.

I have been using cex.io since 2017, but now i have several Visa Withdrawl transactions completed but not recieved by my bank.

This is all scam...

Dear carlosgeorge,
Thank you for your comment.

Let me assure you, that our exchange is a legal licensed company working in the UK jurisdiction and complying with the highest finance security standards. For more information please get acquainted with our Legal and Security information: https://cex.io/legal-security

Kindly note, that card withdrawals processing takes up to 3 banking days and status "Compleated" in your transactions history means that the concerned withdrawal was successfully processed on our side and went to a card payments provider for further actions.

In order to be more specific about your concern, please provide us with your user ID so we can identify your account and check your recent withdrawals or send an appropriate request to our General Support team, which is working for our user's convenience 24/7, via Help Cente: https://support.cex.io/hc/en-us/requests/new

Looking forward to your reply.

If you are legit please proof it! I have a pending withdrawal for USD 22476.96 since December 2017! My account is up114246314 and I have never heard back from you.

Dear snowping,
Thank you for your comment.

The abovementioned withdrawal was cancelled and returned to your CEX.IO account balance. Unfortunately, we had some issue with wire transfers processing at winter time, hence, we were forced to reject all the USD wire withdrawals. For more information on this matter please get acquainted with the next article: https://blog.cex.io/news/gbp_usd-16971 Please login to your CEX.IO account and initiate another wire withdrawal.

Please take our apologies for the inconvenience caused.

In case any further assistance is needed, you are free to contact us 24/7 via next communication channels:
https://support.cex.io/hc/en-us/requests/new - our Help Centre
https://www.facebook.com/CEX.IO - our Facebook page
https://twitter.com/cex_io - our Twitter

Ok, thanks for getting back to me.

Please also look into my support requests as I currently cannot login to my account. My original support request number is 620159 and since I've never heard back from you I just created a new one 787492.


Thanks for processing, I just started a wired transfer. Let's see...

Dear snowping,

Thank you for your request.

We are glad to inform you that our General Support team has already checked your tickets and replied to you.
 
Please feel free to contact us in case you need our assistance.

Dear all,

Actually, my problem could finally be solved by CEX.io and my money was transfered to my bank. After all, it seems CEX.io is legit and I need to apologize for the accusation.

Kind regards, Joël

Dear snowping,

Thank you for letting us know that your issue was solved.

In case you will have any other questions - feel free to contact us!

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalk.org/index.php?topic=2181158.0
- https://bitcointalk.org/index.php?topic=2797855.0
- https://bitcointalk.org/index.php?topic=2756135.0
- https://bitcointalk.org/index.php?topic=2726508.0

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalk.org/index.php?topic=2331480.0

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.

Dear boxero,

We are sorry that you had an unpleasant experience with our platform and we will try to help you.

As you have mentioned, your transaction was initiated on the 27.9.2018 and it was successfully processed from our side. You will receive your payment, once it will be handled by a banking system. As you were informed by our customer support, card withdrawal may take up to 3 banking days and we want to highlight that weekends are not considered as a banking day.

Regarding your withdrawal of 208 USD. First attempt was declined but you have successfully withdrawn the rest of your funds on the next day.

We have located your ticket and as we can see, your case was forwarded to another team because your case needed additional attention from another department, and your request was escalated, processed and replied.

We value all of our customers and do our best in order to help them and we would like to emphasize that we are not any kind of scam, we are an official and legit company, based in the UK with all necessary licenses and certificates that can be checked by the following link:

https://cex.io/legal-security

Please be informed that we cannot discuss cases of our other users with third parties, but you can be confident that all mentioned issues were processed accordingly and we never ignored queries from our customers.

We kindly ask you to wait some more time, we are sure that you will receive your transfer soon.

Feel free to contact us in case of questions.

They gave me some numbers but nothing came yet and it's day 3.

Dramatical change.

CEX.IO is an LEGIT for NOW.

They sent me $1000 ($996 arrived since $4 is an fee)

I'm now awaiting $208 ($204 to arrive with $4 fee)

CEX.IO didn't lie, money arrived through 3 banking days, CEX.IO gave me codes for bank transactions, every kind of info.

Big respect for CEX.IO.

I'm sorry for my bad words CEX.IO.

Let's see what will happend.

Whatever happend I will report here so people over the world wich are interesed into CEX.IO can be informed by have benefits or lose.

I would be happy to people know if CEX.IO is legit so I can bring more customers to CEX.IO.

Sincerely Mihajlo R wich recieved $1000 from CEX.IO and now awaiting rest $208.

Proof: http://prntscr.com/l11f0s

Dear boxero,

We are very happy to hear about your feedback.

We are trying hard to improve our platform and make it more suitable for customers so we really appreciate for sharing your experience.

In case you will have questions or there will be something that we can help you with, please let us know.

Last $204 has arrived 3.10.2018.

Today 4.10.2018 I commited deposit of 0.10213784 BTC and successfully commited withdraw:

Withdrawal details:
Instrument: Payment Card - VISA
Requested amount: USD 651.92
Commission: USD 3.80
Total to be sent: USD 648.12

Currently awaiting those funds.

10/10 for fast support response from CEX.IO

I will update what happens with those $648.12

Dear boxero,

We are very happy to hear about your feedback.

We are trying hard to improve our platform and make it more suitable for customers so we really appreciate sharing your experience.

In case any question or concerns arise in the future, please do not hesitate to contact our Support team via next communication channels:
https://support.cex.io/hc/en-us/requests/new - our Help Centre, 24/7 support
https://www.facebook.com/CEX.IO - our Facebook page, business hours 7 days a week
https://twitter.com/cex_io - our Twitter, business hours 7 days a week

It has been a while since we didn't speak about CEX.IO
Are they really legit now?
Can we trust them?

EDIT: they are just too many scam accusations against this company...

Hey Naster,

What exactly you would like to talk about? Maybe there is anything we could advise you or assist with? Remember that you can contact our Support Team 24/7 at support@cex.io

Also, let us remind you that CEX.IO has been always a law-abiding company. Sorry to hear you could doubt it.
And seems that you mixed our company with a huge amount of impostors that pretend to be CEX.IO and trying to deceive our customers in such a way.
You can check this topic https://bitcointalk.org/index.php?topic=5163819.0 and see how many fraudsters have been found and that we, on our end, take actions against them and warn others not to get on their hook.

Have any particular request - do let us know about it.

Hi,

My CEX user id is up105359297 and it has been 15 days that I processed for USD 1000 withdrawl ( $972 after fee deduction).
Till now I have not received any amount and the CEX support team has failed to provide a transaction reference number either.

Writing this after being frustrated from their service and reading lot of comments from the users on scamming.

I want to know from the people who reported fraud to the UK police and what response did they get from them, as I can see the posts are older ( 2 years and more) but no further posts on actions taken by UK police like if they were helped to get their money back.

Thanks
Abhi

Many ppl as me use them, so far had no issue, their KYC/AML is very strict so that can be hard when they ask extra info about source of funds .......
Just be trustworthy and all should be fine

Don`t say you are employed if you don`t have legal documents to prove transactions, as let say we in balkan get cash in hand etc..

I'm sorry, I used dozens of exchanges and nobody asked for a screenshot of my private(!) bank account. Nobody needs to know that except of me and my bank. That is already a huge red flag for me. Only info they need for KYC is the personal ID.

Second flag is the withdrawal problems of many customers.

I was never scammed by an exchange except of cryptopia, was a noob back then and listened too much to twitter guys.
Use your common sense and you won't get scammed

I am sorry to say but rest asked also.......

I don`t like it either but poloniex, bittrex and cex all requested to see source of funds its the EVIL kyc/aml ...... bitstamp asked me too but I don`t use it atm so did not provide the info

on some exchange as cex it looks random on other its more when you pass certain volume... but cex one was most strict but was fine at the end

did you open a support ticket? If yes, post here ID, probably user @CEX will go to help you. I see here much time that they help about the issue with using cex.io exchange.
usually as far as I understand problems come from the third/bank service.

Has anyone tried them buying crypto with credit card?

I am the US resident for 4 years. But my account was blocked and verification is annulled. In 2017, I lived in the Russian Federation and my account was opened there. But as I said for 4 years already live in the US and pay taxes. Explain to me, on the basis of what law, did you blocked my money and the possibility of withdrawal?

All my appeals to the reddit were removed.

They don't respond to messages. This is a scam. do not use this exchange or you will lose your money.

You probably wrote to the wrong thread, this one would be a good place to get a positive response -     
**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***  (https://bitcointalk.org/index.php?topic=318010)

You can also send a PM to CEX (https://bitcointalk.org/index.php?action=profile;u=148073)
The representative seems to be very responsive and helpful

thank you

Greetings!

We’re sorry to hear about the inconvenience you have faced.

Let us please clarify that the support team is processing all the requests in the queue order. Although the reply might indeed take some time, no queries are left aside.

Generally, you should be able to resubmit your Address verification confirming your actual residence and use CEX.IO services. Still, the support team will check your particular case and assist.

It’s important to mention that CEX.IO is a regulated cryptocurrency platform and any scam actions from us are completely excluded.

We appreciate your understanding and patience in advance.

What really caused the Delay of the withdrawal and the deposit?

https://i.imgur.com/8uIPQR1.png
https://i.imgur.com/nMlzqbL.png


Proactive explanation would have solved this issue. If you had responded to him earlier through the PM and customer care service channel of communication, this issue would have been amicably resolved since. This matter would not come to this extend. There are some time you made things cumbersome for yourselves. when dealing with money you have to be very careful so that you will not disgrace your reputation, both you and the company. For the location of the company, the OP should not make guest work, you have to be specific to avoid fault accusation. It is not Ukrain people bear a particular connotation of names, other countries can bear those name if they were migrants.

Support can not be provided on social pages due to security reasons and representatives here, consequently, don’t have access to account-, verification- finance-related details.

We always reply to PM and provide general guidance or explanations in the way we can.

Also, our support team replies to every single request in a queue order and absolutely none of the queries remain unanswered.

Your reference to Ukraine is not entirely clear here, please elaborate.

Thanks for your understanding.

I guess you got your reply, but I am curious. How does Ukraine come into this whole issue?

I am not sure when Vyacheslav's account was blocked, but I believe it happened way before the current crisis between Russian and Ukraine. Let's not try to make everything fit into a political narrative.

I do really hope his issues gets worked out as soon as possible.

fam CEX.IO is a legitimate platform trusted by millions worldwide. i do transactions every day

Highly recommend CEX.IO for anyone looking to start their journey in crypto trading. Exceptional service and a secure platform to trade on.