CEX.IO SCAM

[gregi1]

Here you go, so much for "incorporated in the UK":

https://i.imgur.com/HkmCOAl.png

The "war zone" is obviously Donbass, Ukraine and you may only wonder whether the money they steal on CEX is then spent on director's new shoes or arms and munitions.

Speaking of which, should you want to discuss your concerns with Mr. Lutskevych or Mr. Kedyk maybe first try knocking the doors of 20 Discovery Dock Apartments in Canary Wharf,
although I highly doubt these scumbags use it for anything other than mail.

[Thebigcalay]

Dear Cex, you have been holding my fiat withdrawal transaction for up to usd$40k since dec 19 2017. Your confirmation sent on Dec 26 and nothing happen hereafter. I have been asking your support nicely but i don’t even receive any concrete reply.  It’s has been a month and counting. Please attend to the issue swiftly or I will post on every forum of your incompent service

My Id is up110030084
Request 562235

We will try to speed up the resolution of the issue.

Speaking loudly in this forum but not doing the actual work will not help.  We require immediately solution.

[CEX]

I have funds stuck now for 31 days with no replies and no resolutions.

I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.

The transaction details are:
2017-12-19 04:28:41   1354.75 USD   Credit card: XXXX-XXXX-XXXX-3670 Completed

I have tickets with ZERO replies from 14 days ago

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

I need some serious help with this.

I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.

At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.

We have escalated the case to the Finance department. Please wait for the updates.

Well my ticket just got marked as solved. Well Done!

And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket.

Here the copy paste:

Dear XXXXX

Now we actively solve your tickets in several streams.

=You can help us very much if you carefully read the following information=

If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".

1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.

2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.

3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.

4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.

5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.

If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.

Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.

We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team

NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time.

Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff.

This is utterly abhorrent.

31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard."

31 days I am waiting, but you remind me it takes 3 days. Very helpful.

Whoever answered my ticket with that reply and then marked it as solved needs to be sacked.

Or else, CEX truly is a SCAM!!!

Please, can someone who actually cares take a look at my tickets:

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

BiggerDude

We are sorry for the issue, this may have been a result of the incorrect algorithm application. As for now, you have received the response from the Finance department abuout the details of your transaction. Please check it with your bank.

[Saihan86]

Cex is holding our money voluntarily and will possibly disappear with it. My £20k is still missing it was withdrawn on the 23rd December. It's been a month and no money to be seen.  My bank has told me nothing is pending and that swift does not take 20 banking days.

There seems to be some people with smaller amounts getting paid. People who did a withdrawal after some of us. Maybe they are paying out some money not large amounts to make it seem legit and bait others into there dodgy scheme

If they pay me back I'll remove all my negative  posts and write positive posts until then I'll make sure people avoid them.


up110944236

[biggerdude]

I have funds stuck now for 31 days with no replies and no resolutions.

I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.

The transaction details are:
2017-12-19 04:28:41   1354.75 USD   Credit card: XXXX-XXXX-XXXX-3670 Completed

I have tickets with ZERO replies from 14 days ago

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

I need some serious help with this.

I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.

At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.

We have escalated the case to the Finance department. Please wait for the updates.

Well my ticket just got marked as solved. Well Done!

And I just got sent a reply which is the most useless copy/paste I have ever seen!!!! Clearly no one even read my ticket.

Here the copy paste:

Dear XXXXX

Now we actively solve your tickets in several streams.

=You can help us very much if you carefully read the following information=

If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".

1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.

2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.

3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.

4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.

5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.

If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.

Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.

We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team

NONE of that reply applies to me at all. NONE. ZERO. ZIP. NOTHING applies. The ticket clearly mentions my withdrawal was on Dec 19. You copy/paste about dates after that time.

Even the ticket clearly mentions Mastercard in the subject, yet you copy/paste rubbish including VISA card related stuff.

This is utterly abhorrent.

31 Days I have been waiting and my money has not arrived - and your point Number 2 in the email says "We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard."

31 days I am waiting, but you remind me it takes 3 days. Very helpful.

Whoever answered my ticket with that reply and then marked it as solved needs to be sacked.

Or else, CEX truly is a SCAM!!!

Please, can someone who actually cares take a look at my tickets:

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

BiggerDude

We are sorry for the issue, this may have been a result of the incorrect algorithm application. As for now, you have received the response from the Finance department abuout the details of your transaction. Please check it with your bank.

hahahah!!!!

I just received a copy and paste answer - the EXACT same response I already received from Dec 26.

So basically, a month later, and I get the same reply.

Please - SOMEONE NEEDS TO READ THE TICKETS!!!!

[Saihan86]

Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.

They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.

[gregi1]

Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.

They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.

Oh god, another one, it must be Vitaliy himself.

Mr. Kedyk, tell us if you also hired Crypto Capital to handle tech support for CEX and reply with nonsense once every two months?
Or maybe they're to blame for robbing people of Bitcoin Cash as well?

The paperwork is already in the works, we'll soon see how much your scammy business is worth in the UK.

[CEX]

Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.

They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.

Oh god, another one, it must be Vitaliy himself.

Mr. Kedyk, tell us if you also hired Crypto Capital to handle tech support for CEX and reply with nonsense once every two months?
Or maybe they're to blame for robbing people of Bitcoin Cash as well?

The paperwork is already in the works, we'll soon see how much your scammy business is worth in the UK.

Would you please be so kind as to clarify what do you mean by "robbing people of Bitcoin Cash as well"?

[Saihan86]

I am in no way linked to cex. I too am waiting for my £20k which hasn't arrived for over a month. I'm just trying to stay positive here. Let's hope they pay out.

Cex as you are not replying to my tickets. I asked if you could redund my withdrawal back to my cex account so I can buy cryptos and withdraw my money on a different exchange.

My user i.d is
up110944236

[Saihan86]

Dear Cex,

Some guy has who claims to work in one of France's biggest bank, that Cex has had all it's accounts frozen and is under investigation. Is this claim true? Could you shed some light on this accusations as it is very worrying to hear.

[Xircom]

What.....if this is true, it makes sense why I have been waiting for my Bank redraw to go through since approval the 23th December and still no money on my account.
I made several e-mails to CEX.io with no response.
CEX.IO where is my money....

CEX please take a look at my ticket: 621257

[Saihan86]

Dont know if this is true as some people are claiming to still get money through their cards. If it was the case no payment methods would work.

However it would be nice if Cex could inform us whether this is true and if not provide some reassurance in some way.

[gregi1]

Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.

They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.

Oh god, another one, it must be Vitaliy himself.

Mr. Kedyk, tell us if you also hired Crypto Capital to handle tech support for CEX and reply with nonsense once every two months?
Or maybe they're to blame for robbing people of Bitcoin Cash as well?

The paperwork is already in the works, we'll soon see how much your scammy business is worth in the UK.

Would you please be so kind as to clarify what do you mean by "robbing people of Bitcoin Cash as well"?

Mr. CEX, if you were indeed closely looking into the cases reported here rather than playing dumb and sending canned responses, you would've known I'm speaking case 196670, where you seized 6+ post-fork BCC of mine. Is that also something that Crypto Capital is to blame for?

[michelinstar]

It looks like a corporate scam. And you should not be surprised since the most part of CEX team is really originating from Ukraine and/or Russia. Incorporating in the UK costs as little 1,500-2,000 EURO, so it can NOT be a sign of trustworthy business at all.

Here is a FinCen document for CEX https://cex.io/promo/img/legal/msb.pdf   - has any one ever checked if it is legal or real at all?

Even if it is legal, it states the following:

"MSB Activities: Money transmitter
States of MSB Activities:
California, Colorado, Connecticut, Delaware, District Of Columbia, Hawaii, Illinois, Indiana, Kentucky, Maine, Massachusetts, Minnesota, Missouri, Montana, Nevada, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Utah, West Virginia, Wisconsin"

Even if this Fincen document is real and legal, it just allows CEX to be a "money transmitter" in several US states...

So, CEX has nothing like Bitlicense in either country. And this is DEFINITELY a "polite corporate" SCAM from UKRAINE!!!

[Shock555]

I got my fund USD 5K withdrawn on 3rd Jan and confirmed on 9th Jan. It is already 25th Jan and what happen?

Support ticket #598114

UserID: up114331465

I don't think bank transfer needs more than 3 working days. Kindly get back.

[bebrno]

Dear Cex,

Some guy has who claims to work in one of France's biggest bank, that Cex has had all it's accounts frozen and is under investigation. Is this claim true? Could you shed some light on this accusations as it is very worrying to hear.

Sorry Arkadash! But all what you do in this forum is spreading stupid non-sense just go back and check your posts!

[bebrno]

Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.

They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.

Oh god, another one, it must be Vitaliy himself.

Mr. Kedyk, tell us if you also hired Crypto Capital to handle tech support for CEX and reply with nonsense once every two months?
Or maybe they're to blame for robbing people of Bitcoin Cash as well?

The paperwork is already in the works, we'll soon see how much your scammy business is worth in the UK.

Would you please be so kind as to clarify what do you mean by "robbing people of Bitcoin Cash as well"?

Dear CEX, I kind of understand your situation here, It is more than clear that Federal regulations are causing are to blame for this whole damn issue. They simply don't clear your Wires, even if you say that's not true!

1- Why do you spend time replying to that nonsense above? Everyone even with Low-IQ can see that Facebook page is a scam and try to steal people's information and money all with fake name Benoit Goldberg, Frank blahblah

2- Give us a sense of how long do you think the problem with clearing houses will last?

Thanks

[CEX]

What.....if this is true, it makes sense why I have been waiting for my Bank redraw to go through since approval the 23th December and still no money on my account.
I made several e-mails to CEX.io with no response.
CEX.IO where is my money....

CEX please take a look at my ticket: 621257

We have escalated your issue to the Finance department. Please wait for the updates from them.

[CEX]

I got my fund USD 5K withdrawn on 3rd Jan and confirmed on 9th Jan. It is already 25th Jan and what happen?

Support ticket #598114

UserID: up114331465

I don't think bank transfer needs more than 3 working days. Kindly get back.

We are sorry for such the delays, they should have been caused by the long queue or requests that need to be processed by our payment partner. Anyway, we have escalated the issue to the Finance department. You should receive an update soon.

[Mordaz]

Wow... Just came here to see if things got better with CEX.io.  My personal experience was not that bad.  My usd50k withdraw back in December was delayed, I opened several tickets, support is shit, almost panicked, but in a couple of weeks I got my money.  Only now (about a month later) their support is finally answering all my tickets. 

Maybe they're not a scam after all, just understaffed, but that's not good enough.  I'm reluctant to try my luck again.