So far my experience has been less than impressive. First as per their website, I thought I was getting a 1 bitcoin bonus when I deposited 1 bitcoin. It says the bonus is instantly credited, but instead it's some sort playthrough like poker where I get little bits and pieces of my bonuses released as I play. So far I've deposited 3 bitcoins, and I've received a whopping .1 btc bonus. That's blatantly misleading and a complete contradiction from how they explain it on their website. Their website clearly says "We'll will match your deposit up to 1 bitcoin instantly and welcome bonus will be added to your account straight away."
Actually they contradict themselves even more further down their promotions page by saying "Deposit bonus will be credited only by wagering the currency you deposit first. " So what is it? An instant bonus, a bonus only when I've lost my deposit or what? I mean really guys, it's not that hard to create clear instructions and terms regarding the bonus rules. Instead you guys are talking in circles.
Then I thought I was getting 20% cashback on my losses, that didn't happen either.
Finally I sent a message to support about my bonus concerns and no reply. It's been over 24 hours. So in addition to misleading potential players with their bonus scheme, they also have lousy support.
As of right now I feel like this is an underhanded joint based on my experience. Since they don't want to reply to my support inquiry, maybe they can answer me here.
Hello Snooprock, first of all we apologise your email was misread somehow. The deposit bonus you are talking about is credited while playing, you can see it written in the promotion terms and conditions together with stake contribution table. We have changed the deposit bonus structure since it was launched, so we will update that part of the text as well. Thanks for notifying.
"Deposit bonus will be credited only by wagering the currency you deposit first." - we support 9 different crypto currencies on FJ, so the deposit will be credited only in the currency you deposit first. Let's say you deposited DOGE, and after you deposited BTC and keep playing in BTC, it will not be counted towards your deposit bonus, unless you play in DOGE.
What concerns to 20% cashback, this is a weekly promotion named "Unlucky Jacks", where we reward top 3 unlucky players with 20% of their losses, the table of week's top unlucky players is distributed under "Promotion Results" tab. If you go through the promotion rules, it is clearly explained how it works.
The most attractive cashback system we have at FJ is Loyalty Bonus, where we refund 0.0015 BTC on every 100 points converted (There are several levels like Bronze, Silver, Gold etc.). It can be highly profitable if you play low house edge games combined with games like Keno and Video Poker.
Hope this answers your concerns.
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