It is really nice to see that fortunejack is responding the query of the users very soon. but it is sad that they have stopped poker table which is what i use to play on their site.
Thank you for taking time to leave a positive feedback, it means a lot to us. Poker will be back around the end of July :) This isn't a query, this is a scam accusation. The only reason for which they are swift to answer when one is raised is that they fear potential negative ratings from DT members.
Scam accusation , which was not even properly reported. Jack does not fear negative rating, our team is swift when it comes to our valued players. Some are patient, some just - not, it is not something to fear of. Technical issue with ETH should already be resolved. Have a nice day ahead, everyone, may good fortune be with you. |
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FortuneJack will manually credit your accounts for ETH, the issue should be resolved today.
Accept our apologies for the inconvenience.
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I have same problem...
fortunejack didn't send 1.75 eth since 2 days...
This site not pay me.
I withdraw but tx id error.. i want
to my ether. My ether lost...
they didn't solve this problem yet.
Nope, they do pay but always with slow respond from their admin. May be it will take 24-72 hours. Many people already experienced it anyway. You should try to contact them through email. And usually they response once in 24 hours, so you will need slowly take your time here just to make some withdrawal I know you hate FJ because you had bad experience here but saying that they have slow respond and slow payout is too exaggerated. In this case, FJ has confirmed that there is an issue on the eth payment and will be fixed as soon as possible. There is a live chat where users can get fast answer about any issues, thats better way than contacting through email. It never works for me, mostly I contact them through emails and they always responded once for 24 hours. Never more than that, experienced this for more than enough for me. I know they always make the payout and I can assure everyone to get the payout but I just do not like about their support which is not really do what they suppose to do Hello, BTCevoI will talk to our head of customer support about this. Try to use our livechat or contact me directly through private messages, I will be more than glad to be of assistance and make everything quicker for you. Sorry you had a bad experience before, we are working hard to make everything better. |
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Hello, JackN4Beats and everyone else who has an issue with ETH withdrawals
Hope you are doing well today.
My name is Natalie and I am the current community manager for FortuneJack casino here at Btalk.
I am very sorry to hear about your recent experience with a withdrawal, but I want to inform you, that there is a small technical issue which we are currently working on.
We do understand the reason of your confusion, because transactions, including withdrawals, are indeed confirmed from our end, but does not show up when contacting Etherscan.
They have recently restarted their server, as we have requested which almost fixed the mentioned issue, but up to 15 withdrawals are still not confirmed from both ends.
We do take responsibility along with Etherscan, but what I want to clarify is, that this is not a scam nor this is a try to scam our valued players, technical issue is coming from in-between and we are working hard to resolve it for you.
What will happen next is - We will allow few more hours to see if the transactions will go through after resetting the server (to avoid double payouts). If it won't work, the winnings will be credited to the mentioned amount of accounts manually from our end.
Rest assured, I will personally make sure to keep an eye on this case and get it resolved as soon as possible. Will keep you updated.
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Hello, JackN4Beats
Hope you are doing well today.
My name is Natalie and I am the current community manager for FortuneJack casino here at Btalk.
I am very sorry to hear about your recent experience with a withdrawal, but I want to inform you, that there is a small technical issue which we are currently working on.
We do understand the reason of your confusion, because transactions, including withdrawals, are indeed confirmed from our end, but does not show up when contacting Etherscan.
They have recently restarted their server, as we have requested which almost fixed the mentioned issue, but up to 15 withdrawals are still not confirmed from both ends.
We do take responsibility along with Etherscan, but what I want to clarify is, that this is not a scam nor this is a try to scam our valued players, technical issue is coming from in-between and we are working hard to resolve it for you.
What will happen next is - We will allow few more hours to see if the transactions will go through after resetting the server (to avoid double payouts). If it won't work, the winnings will be credited to the mentioned amount of accounts manually from our end.
Rest assured, I will personally make sure to keep an eye on this case and get it resolved as soon as possible.
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I was informed that the issue with ETH withdrawals were fixed already.
Could you let me know your FJ usernames so I can personally check with our support and payments teams.
Lucky7btc
bitkolik
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Hello,
Some of the ETH withdrawals are delayed, but should be released soon. Our customer support is always of your assistance to update you on it.
I will try to find out the detailed information about the issue with ETH withdrawals and get back to you fellas as soon as possible.
We are very sorry for the inconvenience.
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FortuneJack players are invited to play Slotomoji slot game,
participate in Endoprhina’s contest and take a chance to grab a share of Prize pool €2000 in BTC. |
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Anybody having any issues with Your affiliate withdraw into your fortune jack account?
Hello, if you have any problems regarding affiliate, email them affiliate@fortunejack.com or try contacting chat support, they are always snappy to assist. Although I know the minimum affiliate withdraw is 0.1btc. Could that be what is causing your problem? I Think its a Bug in the way they receive BTC from one fortune jack account to another fortune jack account. But They insist there is no bug, and its BitGos issue and they have no control. I have not heard a response yet but my three trouble tickets are closed and I'm left in the dark with no answer to the missing 0.27816337 BTC. I was curious to see if anybody had similar issues. Let me know your FortuneJack username, I'll see what I can do for you from my end, will talk to Affiliates manager and Customer Support. |
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Good day everyone, hope you are doing great. No contests/competitions on your own games? As I see most of your competition requires players to play on slots games which are provided by the provider (not your own games). Dont you think that it will be good if you also offer regular competition on your own games such as dice competition, blackjack or maybe your own slots game?
We do have an awesome promotion for our Dice game, which you can check out here - https://fortunejack.com/promotions/ (MID-WEEK DICE MADNESS) and we are planning to do more/concentrate on our own games more in the nearest future. three jackpot wins on 6/21/17 is pretty freaking impressive.
Of course it is! :) Do not miss out, try your luck every Wednesday.
What a lucky find marlboroza. Regarding game/function bugs, how are suppose to let the right people about it? Do we just contact support chat or post it here?
Contact our great support team at support@fortunejack.com or through livechat anytime as they are available 24/7 to be of your assistance. Bugs using Play Money are counted right?
Yes. Report it to us if you find anything and we will test check the report from our end using different currencies. NOTE: It is not a promise, that every single one of you will be given a bug bounty. Sometimes it happens, that a report is not sufficient for a bounty, that we already know about the bug and working on it, thus not giving out a reward. We suggest not to get upset over it. My luckyjack fortune isn't there yet. Will try again tomorrow. :D
Best of luck to you, jamyr! Just wanna share my newest winning at Fortunejack, it is a 0.05mbtc bet and I won 50mbtc or x1000 of my initial bet. My best hit so far even though not my biggest win on slot games.  This is great! Congratulations :) Always glad to see our valued players get what they deserve and win sweet amounts on FortuneJack. Best of luck to you, everyone! |
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Hello everyone, how is your day going so far? Any luck in our amazing games?
marlboroza
Thank you for letting us know about Softswiss bug, it means a lot. I have talked to our support team about it and they have informed me that you were given a bug bounty already! Awesome :)
About LuckyJack, it indeed is a good promotion, you fellas just need to be extra attentive and give it a try every day.
Besides, as it was already mentioned, it will take only few seconds to complete the requirement, which is totally worth it if you get lucky one day.
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Hello, Treezy5
My name is Natalie and I am the current community manager for FortuneJack Casino here on Btalk.
We are very sorry to hear about the confusion this case might have caused you and want to apologize on behalf of FortuneJack.
I have read a response from our customer support representative Carrie and consider her response as a detailed explanation of what might have been a reason and how to resolve it though it might not have been enough for you in which case as klf has already mentioned here - you can always withdraw your funds back :)
I want to clarify for everyone else too, that it is a promise that when the new site is launched we will include restricted countries list under every game provider's "About Us" page.
Thank you for the heads up, I will also see if your case/suggestion is sufficient to receive a bug bounty for improvement of our services, if so, our support will get back to you shortly. (However, kindly, note, that this is not a promise: FortuneJack reserves the right to reward players for their input and effort in improving our service as we see fit.)
Have a great day ahead.
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I am always glad to see you amazing fellas win.
Best of luck to you!
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On yesterday's luckyjack there was account godpanda15.
I am curious about something - does FJ remove cheaters from luckyjack promotion or they are still in "the wheel"?
I am not accusing godpanda15 here, his account reminds me of something i wanted to ask long time ago
Fraud investigation team has removed cheaters and Goldpanda now has only one account connected to their IP. Everyone, be more attentive, our sig campaign member Caladonian was among LuckyJack winners on Sunday, but they did not click on Try Luck button :(  |
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It's Wednesday! More importantly, it's MID-WEEK DICE MADNESS DAY!
Awesome news everyone, we already have TWO winners.
CONGRATULATIONS! The biggest jackpotin online Dice, made better. ■ A progressive jackpot at over 22 BTCTC is huge no matter what game you're playing, but it may be the biggest Dice jackpot in the world. ■ Throw 7 consecutive numbers instead of 8 to trigger the progressive for the full 24 hours, every Wednesday.■ The Dice game at JacksFortune isn't just fun, its proven fairness has made it a Bitcoin Gambler hit.Give Dice a try today!Yours in luck and good fortune,
FortuneJack Team |
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A bit surprised to see that you bring betsoft back, any valid reasons why you bring it back after you have removed it some time ago?
Betsoft games is basically good games for me tbh, but there were many bad reviews about the games especially the one that happened at betcoin. Do you think this wont affect your reputation?
No, we do not think it will, as we have gone through a very long investigation process with several responsible teams and a provider themselves. Everything has been tested and confirmed safe. |
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Just make sure to ACTIVATE bonus in your BONUS section or alternatively input bonus code FJ70500 before you make deposit.
Read more here - https://fortunejack.com/promotions/5/
Terms & Conditions
• Promotion Period: 10 days
• Minimum deposit to receive a bonus is 0.01 BTC
• All bonus terms and conditions apply Are there any bonus credit for users? I couldnt find any campaign-bonus information if it is there. Could you help me if you have?
What do you mean by bonus credit? You can check on the promotions we currently have here - https://fortunejack.com/promotions/ |
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Hello everyone, how is your day going so far, are you ready to find your fortune today? :)
Hi guys , i want to hear your opinion. i have reported some issues last year as you can see on the mail screenshot above.
it was a critical idea that fj have applied into their withdrawal system recently, just think whether am i deserve for the bug bounty just like what they have done to other people who got it just for a visual bug?
Thanks!
As it has already been mentioned, this is not a bug, this is a suggestion, which we appreciate a lot! Although, I need to clarify, that this is not something new and we've been working on this already, but the feature got delayed for some reasons. angrybirdyNo, we do not run a "no deposit" promo at this time. Lucky7btcPlease, forward these e-mails to support@fortunejack.com once again, they will get back to you. marlboroza
lite
adaseb
klfand everyone else discussing changes with withdrawal process, We have a new security and fraud monitoring team, who will be making few changes to make gambling on our website more secure. Bettors, who are not breaking any of our rules should not have a problem. If there are rare cases of withdrawals being late, kindly, contact our support anytime 24/7 they will resolve it for you as soon as possible. |
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