Please DM your ticket number and I'll inquiry about the status, there are some issues with ETH settlement/smart contract functionality, most have been solved by now but until Ethereum implementation moves to the centralized model I'm afraid some isolated issues could happen from time to time.

Yes you can, just contact support@lykke.com and they will send you the tool to extract it (similar to using BIP39 with hardware wallets). It's only available per request now, it was publicly available online but was taken down due to security reasons during Bitcoin Cash fork.

Update: Sorry, this is meant for private wallets only. Trading wallets will behave exactly like other exchanges, you don't get access to the private keys as more than +90% of the funds are held in cold storage.

That's actually what many of us are thinking right now and something to keep in mind for the future, BTC is becoming impossible to use for trading and if this keeps going ETH (which has a lot of pairs already, especially ERC20 tokens) could definitely take its place. Regarding SLR/ETH I don't see a lot of chances because of volume but maybe later on in the web platform along with new assets.

I'll add it as a suggestion here though: https://trello.com/b/7EFaUhyj/lykke-community

Yes you can but not every single token is supported, here's the updated list so far, you can request more by submitting token name, tracker and address to support@lykke.com

https://lykkex.atlassian.net/wiki/spaces/LWRNs/pages/122028092/ERC20+Token+Support+in+Lykke+Wallet

Heads up guys: On Dec 25, from 22:00 to 00:00 UTC Lykke Exchange service will be under maintenance. Some wallet options might be unavailable. Our apologies for the inconvenience!

https://twitter.com/LykkeCity/status/945336447208427520

You can't trade/deposit/withdraw fiat without KYC verification. KYC is also required to trade LKK/LKK1Y/LKK2Y. You'll able to trade between crypto pairs without verification (below certain limits) depending on your region.

Polente, while I'm glad to hear that the issue is resolved I agree it shouldn't happen again (although no exchange is perfect). There were widespread issues as mentioned in previous messages after both BTC/ETH networks congestion affected Lykke decentralized implementations. That's why now when the migration to a centralized model is complete (BTC is finished, ETH will follow this week) this and many other bugs will be resolved hopefully.

The silver lining is that Lykke will most likely gain in user experience, speed and become profitable after avoiding Bitcoin ridiculous fees (almost 800k spent in December fees).

Lykke cambia a modo centralizado
Con un incremento de usuarios del 40% en Diciembre, también se han incrementado los desafíos de escabilidad. Como ya habrás oído, las comisiones de minería y los tiempos de transacción se han disparado exponencialmente y la industria entera se ha abogado a encontrar soluciones para hacer más eficientes las cadenas de bloques. Hablemos de números: desde que Lykke Exchange ha comenzado a operar en Junio 2016, hemos visto las comisiones por transacción de Bitcoin incrementarse en más de 24,000%. Solo en las primeras 3 semanas de Diciembre 2017, Lykke ha abonado 45 BTC (cerca de $740,000 USD) en comisiones por canales de asentamiento off-chain.

Incluso teniendo en cuenta estas extremas comisiones, Lykke ha alcanzado el umbral de rentabilidad, pero podría estar reinvirtiendo estos fondos en nuevas funciones y productos a nuestros usuarios como también retornos a nuestros inversores. Lykke es actualmente el único exchange semi-decentralizado ofreciendo 0% en comisiones a sus usuarios. Estas dos máximas son pilares de nuestra filosofía pero actualmente nuestra prioridad es garantizar que Lykke Exchange sea funcional y accesible para todos. Son estas consideraciones las que nos han hecho decidir cambiar a un modelo centralizado.

Más información en https://www.lykke.com/company/news/Lykke-Changes-Operational-Mode

It was a very hard decision from what I know but as you said, it's only logical. This is more due to the current state of blockchain technology, it just doesn't scale yet and it's very far away from doing so. Either way Lykke as it's mentioned in the blogpost is working hard on its own solution which seems very promising. That will take a while but it's always the goal, Lykke didn't stay semi-decentralized for so long if it didn't believe in the power of it.

Hopefully it's temporary but if it takes a while to find a better solution, so be it, that's my personal opinion of course.

Thanks and happy holidays to you too kawacaki!

Lykke Changes Operational Mode
Along with 40% growth of Lykke user base in December, scalability challenges have arisen. As you may have heard, mining fees and transaction times have recently skyrocketed, and the whole industry is now scrambling to find solutions to make blockchains more efficient. Let’s talk numbers: since Lykke Exchange was launched in June 2016, we’ve seen Bitcoin transaction fees increase by more than 24,000%. In first three weeks of December 2017 alone, Lykke has paid more 45 BTC (around USD 740,000) in fees for offchain settlement channels.

Even with those extreme fees, Lykke is breaking even this year, but we could be channeling these funds into new features and products and delivering returns to our investors. Lykke is currently the only exchange to be semi-decentralized and to offer 0% commission to its users. Both of these are core to our philosophy, but right now our main priority is ensuring that Lykke Exchange is functional and accessible to everyone. These considerations led us to decide to switch our exchange to a centralized model.

Full read at https://www.lykke.com/company/news/Lykke-Changes-Operational-Mode

You can but there's a certain limit/volume, full KYC is also required for depositing/withdrawing fiat.

Update on ETH processing issues
Dear users, we are terribly sorry about current delay with processing ETH transactions. It was caused by the leftovers of the external factor that affected the work of ETH Blockchain in general, along with our internal adjustments. Our Dev team is working hard to provide the solution as soon as possible. We do our best to make sure that all delayed transactions are processed and balances get updated by the beginning of next week.

We appreciate your patience and understanding.

Lykke raised 6 million CHF in 24 hours of LKK2Y token sale
“We are very pleased with these results,” said Richard Olsen, Lykke founder and CEO. “We are also heartened by the overwhelming support that we continue to receive for our trading platform and for the long-term goals of our company.” LKK2Y is a two-year forward, Ethereum-based token that grants the right to receive digital shares in Lykke Corp exactly two years after execution.

The sale began at 12:00 on December 12 for whitelisted participants and at 14:00 on the same day for all qualified traders and lasted for 24 hours. The secondary market will be started on December 18.

More information https://www.lykke.com/company/news/lkk2y-finished

Please DM your ticket number and I'll check the status, there has been some issues lately after the spikes on both BTC and ETH networks that apparently are not yet completely solved.

Exactly, companies and even governments are trusted with so much information that it's a system that's doomed to fail. If I were a big company I would try to stay away of being responsible and accountable for all this, the blockchain is perfect because it takes security and trust away from your company. Imagine if digital identity was handled by the blockchain, Uber, Equifax, Yahoo or others would not held accountable for being custodian of your information if they use a blockchain service/product as an alternative.

Now extrapolating that to real money, the stakes are higher. All our money will be soon in the hands of different companies one way or another, a bank, a fintech like PayPal or a credit card company. These companies will charge you everytime you make a transaction, get "hacked/robbed", could freeze your funds or be victims of a bank run situation (for people in the first world this is a strange concept but for us in the "third" it happens every 20 years on average  ).

Lykke is not an "exchange", it's also a wallet provider and aims to be a global marketplace including all kind of digital assets (from cryptocurrencies, bonds, stocks to music rights and in-game tokens). One community member said it better a while ago "Lykke's goal is to become the world's stock exchange".

There's also many other facets including ICO platform and B2B services for example.

The limit per credit card deposit is $6000 USD per month. There are no limits via bank deposits although after certain big amounts there could be the need for further KYC verification.

Lykke's goal is not to provide an anonymous or semi-anonymous marketplace. The company doesn't deal exclusively with cryptos and it's also focused on FX, Stocks, Bonds and many more financial tools including new digital asset classes (from music rights to even real estate when regulations allow it). Yes Lykke has also a decentralized approach to custody which is an innovation but crucial in becoming a truly global marketplace holding trillions in assets. And obviously direct ownership is deeply tied to identity. We can speculate all we want about the need for privacy and I'm sure there's a strong argument there, however at the current state of affairs in the world, with countries becoming much more aggressive in the control and surveillance of their citizens actions, any effort on that front seems like an utopia in my humble opinion.

Creating immutable and public global databases like blockchains are the perfect solution for this, that's the irony of it all. We know it will bring plenty of advantages and improvements like transparency, efficiency and speed (eventually) but with governments and states still in place same can be said for further lack of privacy, regulation and taxation.

TREE-volution and sustainability projects: AMA with Alan Laubsch
If you want to know more about Lykke’s TREE Coin, climate action and sustainability projects, joins us for an AMA session with Alan Laubsch on Dec. 11 at 12:00 CET

https://www.youtube.com/watch?v=FNtuOnQOwTA

I understand but keep in mind that Lykke had KYC since the start and always aimed to be fully compliant. I personally think this is inevitable and the days of unregulated crypto exchanges are countered. If you want to transact anonymously then you should stick to privacy coins and localbitcoins or p2p transactions. Even then the risk of doing it over time will result in raising some concerns and even get detained for not using a business license.

We can discuss all day long about this but the fact is that governments only shot to try and "regulate" crypto is to aim at financial institutions and companies. Once you want to "cash" out you need to pass KYC at some point. The same thing happened to cash where now you can't really even buy a car or property with it, it's only used/allowed for day to day items or low amounts.