You guys are so fucked. So how can amt offer the option one, of shipping all the miners in a week, if they can't currently ship all the miners?? wtf is the theory behind that?
my guess is they've been assembling like mad while not communicating to get ahead, or they found some cheap labor at home depot. But then they have to deal with know faulty hardware. So they can get it out to you, but they can't guarantee it is to work. Which means shipping and RMA issue, but it kicks the can further down the road. It could be they've had some credit extended to them in some sort of business loan, or have found an investor to raise capital. just my guesses though. |
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Alright this some good feedback.
Instead of quoting one by one lets just go over the principle questions one at a time.
Power supply?:
Probably no power supply would given in any of the options, or we'd send the power supply separately to speed things up and make them easier.
If the law suite seized our assets in the future for the hosted solution?: <- great point by the way.
We'd subcontract equipment/hosting to a third party in order to insure that the hosted solution would be safe for our clients which choose to do that.
Do we have hosting setup now?:
No, but through subcontracted hosting friends in the industry we can have it running in about a week.
The klondike option?: Would come with cables, connector, software/raspi, everything except the supply. We really want to get out of the integrated power supply arena, it truly screws the pooch on all fronts.
I'm cool with the no power supply solution as I've got my own if going the hardware route, but with what you just said I think the 1.2 +20% comp is a really solid option. You save shipping cost, you probably get a better deal in bulk. Since it's a company using a lot of electricity they are probably getting a better deal than almost any of us individually. Plus I'm assume the miners are checked and maintained as part of any fees. I would like to know again if we have the option to log in and point our miner to the pool of our choice of if we are stuck with whatever the subcontracted company wants. Since it's essentially a hosting option for "our" hardware. Plus I like the idea of being to have it up and running as quickly as possible. I'd be happy to pay the electrical costs with the bitcoin I earn. For me #3 is looking like the most viable option at the moment. |
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It seems to me that Options 3 and 6 would require you to make some sort of additional purchase. If you have the cash for this, then why is just taking the cash not an option? I would like to see an option "7. 60% Refund of your original Order paid immediately via BTC or Wire Transfer", i would take this option, my original purchase was >$40k Option #3 - Does this mean you have a hosting farm set up? How can you justify building a hosting farm before shipping customer orders? ^^ Just a question, not an attack.
In most cases these hypothetical options would apply to all customers as a choice. (Again we'd just like to get our client's reactions and what may seem satisfactory)
1. Receive your miner immediately - with a 1.2hash rate or maybe a bit more. Immediately being end of this week.
2. Receive a different design - which is based on individual smaller miners, not in a case per-say, but similar to a Klondike model instead. Again for the hash rate at the time of purchase.
3.Transfer to hosting - order's/miner's to hosted option with a 20% increase, electric being billed monthly or deducted from earning, which would be again be a somewhat immediate (week or so) delivery.
4. Opt in payback. For a 6 month payback program if your order is for 2 miners or less. 12 months if your order is for 3 miners or more. Receiving a check each month for the fractionated amount in suggestion or btc each month for the amount of btc you paid.
5. Receive chips + 10. ie - if your miner was a 1.2th you would receive 50 A1 chips. <- we don't expect many to choose that one and if several do then it may counter previous options.
6. Trade in for script. - If we launched sales of a 10-11k script miner with a 70m hash rate with a 7 day delivery, your orders monetary credit would be applied to that from a price point perspective. With the choice to hold that option as the price decreases in time of course.
I would take Dan's #7 option if possible. It allows me to buy a similar amount of hashing power compared to when I purchased with you. |
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That is an excellent point about option three they may take the hardware in case of lawsuit.
Unless we were offered some protections against this like it was offered by another company then three becomes less viable.
I retract my wish for three
reordered best options (my opinion)
2- whats the time frame
3 -what protections do we have
1
5
4,6 tie
And with this you said that none of these are considered individual settlements and do not require that we opt out of the class action?
Because if thats the case the class action is the insurance for number 3.
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As unprofessional as this one is about to be, we'd like to get some opinions from the community because the majority of you seem to understand our situation to a degree. Also most of the current thread members have stuck in there, and we know that others which supported us once are most likely still watching, just to see what happens in end. We believe the majority of you knew we had everyone's best interest at heart and never meant for things to go this far south. You've also seen the many curve balls that have been thrown our way and can understand where were at. Others just think we're FOS and want to sue. Either way, it is what it is.
As transparent as we'd like to be and scream to the world as to why some work and some don't its not the legal moment for that, but it will come in due time. It's not Bitmine's fault if that's anyone's thought btw. We still love those swiss bastards despite their lack of support due to their shit storm. Below are some options we're thinking about offering and above all we are trying to keep it as uncomplicated and as simple as possible. Some of them help us stay in business (like transferring to hosting) others take us quickly out of business, like immediate refunds. In the end we'll choose what seems most viable and whats best for the group. Some of you have helped our company find the answers to problems we didn't see by reading your posts, others have contributed great ideas and advice that made the drawing board/game plan but that were never implement due to the simple factor of too much to accomplish with not enough people and the strategic curve ball or protagonist popping up each week. Some of the members have harassed us, bullied us and tainted our name on google to the point where if you search our company all you'll find is "Scam this and Bitcoin that". Others have spent hours on the phone with us consulting us and discussing the situation to the point where clear logical objectives became apparent, while others drank with us in person, picked up their miners and helped even further there after knowing where we are at, despite the fact they may have lost. These characteristics of some of these community members counter the loathed trolls that still bother us to this day. All in all, we value you're opinions, and appreciate those of you which have stuck in this with us this far, and please know it won't be forgotten. It is because of those individuals that we wont declare bankruptcy to get out of a lawsuit, that we'll fight to stay in this and that we'll continue to do our best to triumph in the end.
In most or almost cases these hypothetical options would apply to all customers as a choice. (Again we'd just like to get our client's reactions and what may seem satisfactory)
1. Receive your miner immediately - with a 1.2hash rate or maybe a bit more. Immediately being end of this week.
2. Receive a different design - which is based on individual smaller miners, not in a case per-say, but similar to a Klondike model instead. Again for the hash rate at the time of purchase.
3.Transfer to hosting - order's/miner's to hosted option with a 20% increase, electric being billed monthly or deducted from earning, which would be again be a somewhat immediate (week or so) delivery.
4. Opt in payback. For a 6 month payback program if your order is for 2 miners or less. 12 months if your order is for 3 miners or more. Receiving a check each month for the fractionated amount in suggestion or btc each month for the amount of btc you paid.
5. Receive chips + 10. ie - if your miner was a 1.2th you would receive 50 A1 chips. <- we don't expect many to choose that one and if several do then it may counter previous options.
6. Trade in for script. - If we launched sales of a 10-11k script miner with a 70m hash rate with a 7 day delivery, your orders monetary credit would be applied to that from a price point perspective. With the choice to hold that option as the price decreases in time of course.
Yes the above options are not glamorous, and it wont end in a settlement for 3-4 times your original investment as expected, but neither will the suit which is why we push those negative individuals towards it anyway, because you cant get blood from a stone no matter how hard you hit it. But these are feasible realistic options based on our current fiscal situation, on the market's conditions and on the connections we've made along the way which are willing to help us pull through and stick around, because they too still know what we're capable of if we can get our heads above water. And if we're all fucked anyway due to market conditions and current pricing based on consumer demand, than strategic partnerships encompassing something similar to Nash's game theory, may be the only means of mutual success, and we'll just have to create new markets.
1. Working hardware at the proper rate would be great. It's what I paid for at least and never thought that receiving anything for time lost mining was going to be an option, also though this is a same design what is the expected failure rate of the boards? 2. is this with PSU? are these going to be any more energy efficient. I love the idea of modular type approach. Lets me spread the load over my home's electrical. What is the time line on this 3. Your rep may hurt you here. What is your KW/hr cost? I need to know if the 20% bump isn't going to be eaten up by electricity costs if it's cheaper to just run the 1.2 at home. Then again it saves me some heat and cooling issues in an already warm state. It will keep me from having to run air conditioning constantly. Obviously it's a plus for you as it kills your considerable shipping costs. Are we able to point the miners wherever we want or are we stuck mining where you choose? Can we choose at a later date to have our hardware shipped to us at our own cost? If so this seems to be a very fair idea to me. and my most likely choice. 4. Unless it was considered a loan and I get interest then this is a big No Go. This takes no account of opportunity cost we lost out on and I'd need the money now to get up and hashing. 5. No thanks, it just means I'm going to have to pay someone to more work to get me up and mining. 6. No thanks, at this point credit towards new hardware from you is not a viable option. You'll have a rougher time getting people to commit more money to you. Ranked from best to worst option in my opinion 3 2 1 5 4,6 (tie for equally bad) Which I would choose. 3 because of its relative immediacy. How to I return the non working hardware to you for option three? I know these are "hypotheticals" but do you have a timeline for when you would bring them into reality? |
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So now I'm down to one working card. It seems that a chip decided to fry in my sleep the copper heat sink was hanging by the edge of the thermal tape and there is a very obvious burn on the tape. As you can imagine I'm not too pleased. This was running in regular more with additional fans I purchased to aid in cooling. From what AMT has revealed over the last day or so it appears they were aware of some manufacturing issues yet still sent out miners. That is quite distressing. I was going to try to sit quietly, keeping an open mind and an even tone, but really this is too much. I'm quite upset about these reasons - It show how shoddily the product was made
- they knowingly sent out products that were not properly built
- the hardware doesn't work more than a few days without shitting out, making it a defective piece of shit, even when the boards do run.
- It poses a safety risk to my self and my family
So I'd really appreciate a response from AMT about how they are going about their refund process. As soon as possible. If anyone happens to know the name of AMTs lawyer I'd be happy to give them a call and ask any questions they'd be willing to answer. I'd advise anyone running their hardware to be extra vigilant. |
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What is so fucking complicated about them issuing refunds, and letting people go out and buy what they want moving forward?
You need to go away too. You are not contributing anything but bitching at this point and you are not even a customer. We are all working things out with them and they already know the consequences....you are starting to sing the same tired song and have been for a while now. Let the people who are customers and have an invested interest work things out with them and you can go and troll another thread. Bitch on the users thread. Thats what its for. We want to encourage more communication from AMT on this thread. Your comments don't help here. Shut the fuck up asshole. You aren't a HERO around here to people that invested in AMT miners; just another AMT sympathizer hoping for the best. Don't like what I have to say? Put me on ignore. He's got a point sirminesalot. Not that I'd stop you from talking. Hell I don't don't even have the stupid obvious trolls on ignore. But you're not really adding anything of value. If you have something constructive to share by all means I'd love to hear it though. |
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To AMT_Miners re: component shortages
Just be very very careful about picking 2nd/3rd sources for them! There is a reason there are so few prime component sources - quality and proven performance. Properly vetted vendors of the components are to be respected and please avoid the grey-market at all costs. Counterfeit components are rife.
There may be components from 'other' sources that do the same thing but they are not necessarily really up to the task without heavy de-rating.
Yes we're well aware of that now. The components and the boards for the entire local (here in philly) production of the swiss design was ordered by the local (here in philly) SMD facility. Now we're doing it ourselves from digi, mouser and arrow. It's probably how they quoted you the prices that they did. Someone is always trying to cut corners and make a quick buck, this is just an industry where it becomes really obvious very quickly. Glad you're getting that all sorted out. |
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My other option is selling the miner AS IS on e-bay. I'd clearly state the issues as I'd not want to deceive anybody. I'll mention that there appears to be a voltage issue and that boards that are not being read are not dead so much as they are catatonic and this is not due the A1 chip itself but to the PBC and manufacturing process.
I'll pop a reserve on it for some where under the retail price of the A1 chips as there are 40 there on the bench just waiting for the coach to tell them to get up and play ball.
That way it's either a fixer uper for the adventurous types, or a salvage operation for the restoration types. I mean I'm sitting on one of the few released 1.2 model (kit version) that made it into the wild. Maybe someone wants to get a look at it.
I know that is the more immediate pay off route if anyone is looking to buy. But how knows maybe patience will turn out the virtue, so long as I don't have to wait until my PTSD/Anxiety and recently discovered heart defect team up to take me out prematurely.
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It's nice to see that we are getting some communication for AMT.
It is encouraging even if I have a bit of pessimism and cynicism about the whole ordeal.
I do appreciate that AMT tried to make me whole by sending my miner when they did, though sadly the product didn't work as it was supposed to.
When I talked to Josh I could hear the frustration in his voice, though it didn't appear to be frustration with me as much as it was with the situation.
I didn't send my 3 non working boards for RMA yet. It looks like I should, according to the advice from AMT to other users, keep the three non-working boards in my possession.
This way they are able to take care of things and work on their compensation solution.
I am a bit dismayed that they are taking their frustrations out on customers who used methods well within their rights when no official responses were coming from the company.
That , to me at least, sounds childish and irresponsible as they pass the blame on to the customers.
Thats said they are absolutely right that issues within the supply chain are the most likely cause of the monumental clusterfuck that is this situation. But they had the candor to at least admit that they have lost at this point.
I wish them the best so that not only are my issues taken care of, as compensation in the from of upgrade or refund, but that all of their customers are made whole.
This may be a shit storm of katrina like proportions but we've all been weathering it together, and it is my hope that all off us stay afloat, even amt, so we can spring back as a more resilient community.
I'd like to thank opeium2 and ISAWHIM for all their help and technical knowledge that's been lended to this thread and I hope we see this forum continue on with the honest discussion that they bring and welcome AMT to the discussion rather that taking a dump on them every time they play ground hog and pop their head out of their hole.
Also, I'm digging the design of the new board, you could certainly sign me up for that.
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I don't have the miner anymore, FedEx keeps trying sent it to AMT but they have been closed for over a week. It doesn't look good guys. I am now in the process of putting leans on the business and anything they own or will ever try to sell I will be there to file. I have lots more planned. Stay tuned, my next play is social media. It's really going to get interesting at that point. I am an expert in social media and video production. Don't worry guys, it's my mission to get back all our money. A YouTube channel will do that and let the world know about these guys. He'll, I may even make a DVD for everyone to hand out. That is my next move, AMT what's yours?
I'm not to shabby with video production myslef. |
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On the other hand I am working with them to repair one of my miners (2 bad cards and 1 bad card on a working one). So far they have been helpful if a bit delayed. At the moment I have 3 bad cards due to a default setting my miners had...I corrected that and things seem to be working for the remaining cards. For me personally it has not been all bad. At the end of the day its just been communications issues as has been stated. I can't speak for anyone else but myself, so far my own experience has been while a bit delayed they have eventually replied. That being said I do get that people are fed up and want answers.
Hopefully this all gets resolved to everyone's satisfaction. There is more bad blood here than a hemophiliacs convention (no offense intended to hemophiliacs).
What were the settings and how do I get to them? I now have 4 dead boards. Check your PMs. There are a couple simple things you do to check they are really there unless they are burned out beyond recovery. If you can PM me that info too I would appreciate it. |
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The funny part is that they think that shipping non working hardware, or in my case 2/5ths working hard ware somehow absolves them of their responsibilities to their customers. If anything it only weakens their case that they were able to produce a complete product on a mass scale. I'm sure I'll be calling monday after talking with consumer affairs first thing in the morning. I wonder how many of us filing for criminal charges it will take before they actually bring them up on charges.
I wonder how quickly coin desk will pick up news on a criminal case as most of what I've seen reported are civil cases.
I also wonder if bitmine has anything they can do since they have their names plastered aloll ver these parts.
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Plugged my miner is after I got a blackplane from another AMT customer. Note: AMT has not shipped me a backplane. This is the result:  The backplane started going up in smoke when I plugged it in. Notice the burn marks at the top. No wonder they conveniently forgot to include a backplane. AMT Miners are a hot commodity. |
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I am order #690 and #691 how about my 1.2T AMT miners
That was a long time ago. What was the expected delivery date? Anyway, you'll need to join the class action law suit, or file criminal charges with the district attorney of Montgomery county in Pennsylvania. Most folks have already filed a complaint with the Consumer Affairs division and they've rendered their verdict. What has consumer affairs said to most people? Just wondering as I'll be calling them back on monday. |
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Before AMT has the chance to take away my choice of whether or not my information was posted I will submit the following.
My name is Curt Shaffer
from Phoenix Arizona
I am a client of AMT
I paid for a 1.2Th/S miner including a case at a cost of $5759 including shipping.
I made my purchase on January 31st 2014 after being told on the phone they were actually looking to get things out ahead of schedule.I believe that communication was in good faith.
However as things progressed it became clear that they were not going to be prepared to ship my miner as Purchased within the advertised shipping date.
I have had various e-mail communications with Advanced Mining Technoligy(ies) where I was told that my order was still on track to ship on time in it's complete form as originally paid for.
When it became even more clear that this was not going to happen there was an offer of a stand alone kit, that was essentially a stipped down version the final build lacking the case, power supplies, and assembly that would have accompanied the "finished product."
Prior to that offer being extended by AMT I made a request for a refund that I was legally entitled to under FTC Regulations. I made this request both via e-mail, that included the link to the FTC regulation, as well as a printed copy of the e-mail that was sent via certified mail with return receipt attached. That was sent to Jim Brown of AMT who has the title of sales manager. I never received a return receipt leading me to believe that my request was also ignored through the US postal service.
After waiting the seven day period that AMT had to comply with sending me a refund via the US Postal Service as out lined in the FTC regulations, i waited an additional few days to allow for travel cross country via post. When no refund was received, nor was the request even acknowledged, i filed a complaint with three agencies. The IC3, the Delaware County Consumer Affairs department and the Federal Trade Commision were contacted. I informed Advanced Mining Technology(ies) of the complaints I made.
I pondered the offer of the kit and decided that though it wouldn't come with a case or power supply, which I would now have pay for out of my own pocket as there was no price adjustment for the kit option, I would exercise that option as the time table on receiving hardware directly relates to the profitability of the investment.
I informed Advanced Mining Technology(ies) that upon receipt of properly working hardware I would happily withdraw my complaints with the various agencies I contacted.
The kit shipped later than the advertised date and upon receiving the kit there were no directions to be found within the box it was shipped in. I contacted Mr. Zipkin one of AMT's principal owners. He was apologetic in language and in tone, and seemed surprised that my miner had arrived without any paper work. It was later I found no paper work was shipped with other miner's orders. This has caused me to reevaluate the sincerity of Mr. Zipkin's concern and his apparent confusion over why I was not shipped any paperwork with my miner.
In speaking with Mr. Zipkin I was able to gather the information needed to check the boards for proper function. I hooked up my miner to check for proper functioning of the boards but was met with a message that no boards were found. After speaking with Mr. Zipkin again were were able to determine that the cable they supplied with the miner was faulty. I was about to leave town for a week so I was not able to get my miner hashing before my trip.
I was told by AMT they would send a new general purpose input output cable. As of today 4/26/14 I have not received a replacement from them. I did however take it upon myself to order a GPIO so that when I returned from my trip I would be able to evaluate the boards. Upon evaluation 3 of the 5 boards do not work. Two boards are hashing, the combined GH/s peak was 362.08 but varies anywhere down to 277 GH/s.
This is with me putting the chips into their turbo mode via AMT web interface. This is with both boards hashing with 8 working chips. It states 256 cores are active per board.
With the belief that both boards are performing nearly identically based on information obtained by the miner interface the average hash rate of each board is 181.04 GH/s. This would give a hash rate of 905.2 GH/s if all boards were hashing at the established average based on the peak performance of the miner. The miner was advertised as 1.2th miner with a potential (+/-10%) range in performance. Based on the advertised specifications the low end of that 10% would be 1080Gh/s. So even if my miner were working at peak performance with all boards hashing there would be an average underperformance of the hardware of 174.8 Gh/s or approximately 16% deficiency beyond their conservative estimate.
But sadly for me only the two boards mine currently. This gives me slightly over 1/3 (33.5%) of the conservative estimate and (30%) of the advertised speed that is presented on the finished product itself.
I talked to Mr. Zipkin and he has provided me a fedex account number to send the boards for RMA as he believes this is likely a voltage issue. . Based on the fact that deliveries have been missed when shipped via Fed Ex I've not made a decision on how to proceed yet.
I have not withdrawn any complaints filed with various agencies as Advanced Mining Technology(ies) has not fulfilled it's end of the agreement by denying me my requested refund and providing me with hardware that does not in any way reflect for what I paid for in terms of quality or performance as advertised.
I will call Mr. Zipkin and make a proposal. Because I am running at 33.5% of the advertised performance of the machine, using the stated conservative estimate, I will gladly send back the hardware that is not currently working at all. That would be the two boards that no chip chain is recognized on and the one board where the board is recognized but displays there are broken chips only 155 active cores but does not initialize to hash. In exchange for the return of the hardware specified, which they are then free to do with as they see fit, I will request a refund for 66.5% of my purchase since that is the performance that I have lost. 66.5% of $5599 ,I've removed shipping because it was indeed shipped to me, is $3,723.33. So we don't have to deal in change We will call it an even $3723 refund.
This is the most fair offer to both parties involved in this matter. I receive compensation for performance that is lacking with the hardware provided. You get the hardware that is not working so it can be fixed and used to fulfill another order. This makes both parties whole, i can then attest that I have a AMT miner that is indeed working for the worth that I paid for it. I do not seek any additional compensation for delays, personal frustrations, added or hidden expenses I needed to provide to get the miner working to it current performance. I do not seek any additional compensation for lost time mining.
Upon completion of this offer. I will as previously stated withdraw any and all complaints made with various agencies and we can part perhaps annoyed but otherwise amicably.
We can discuss the alternatives if that is what it comes down to. In addition to posting this in the multiple threads you visit, I will also send it to you as a private message, through all known e-mail channels, to the business numbers of AMT as well as Mr. Zipkin's personal cell phone number from which he contacted me first and told me to call if I needed anything. To protect both parties I would prefer to use an escrow service. I will provide a draft of this attempted resolution to the Delaware county consumer affairs office on monday as well.
I would like have a response by noon Monday 28th Eastern Time so that I can report to the delaware county consumer affairs office that we reached an agreement. This also gives you time to speak with your lawyer in case you need to draft up a set of papers for me to sign so that you are indemnified and I can't come back try to pursue any other actions to recuperate any other funds.
I look forward to your prompt response.
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Before AMT has the chance to take away my choice of whether or not my information was posted I will submit the following.
My name is Curt Shaffer
from Phoenix Arizona
I am a client of AMT
I paid for a 1.2Th/S miner including a case at a cost of $5759 including shipping.
I made my purchase on January 31st 2014 after being told on the phone they were actually looking to get things out ahead of schedule.I believe that communication was in good faith.
However as things progressed it became clear that they were not going to be prepared to ship my miner as Purchased within the advertised shipping date.
I have had various e-mail communications with Advanced Mining Technoligy(ies) where I was told that my order was still on track to ship on time in it's complete form as originally paid for.
When it became even more clear that this was not going to happen there was an offer of a stand alone kit, that was essentially a stipped down version the final build lacking the case, power supplies, and assembly that would have accompanied the "finished product."
Prior to that offer being extended by AMT I made a request for a refund that I was legally entitled to under FTC Regulations. I made this request both via e-mail, that included the link to the FTC regulation, as well as a printed copy of the e-mail that was sent via certified mail with return receipt attached. That was sent to Jim Brown of AMT who has the title of sales manager. I never received a return receipt leading me to believe that my request was also ignored through the US postal service.
After waiting the seven day period that AMT had to comply with sending me a refund via the US Postal Service as out lined in the FTC regulations, i waited an additional few days to allow for travel cross country via post. When no refund was received, nor was the request even acknowledged, i filed a complaint with three agencies. The IC3, the Delaware County Consumer Affairs department and the Federal Trade Commision were contacted. I informed Advanced Mining Technology(ies) of the complaints I made.
I pondered the offer of the kit and decided that though it wouldn't come with a case or power supply, which I would now have pay for out of my own pocket as there was no price adjustment for the kit option, I would exercise that option as the time table on receiving hardware directly relates to the profitability of the investment.
I informed Advanced Mining Technology(ies) that upon receipt of properly working hardware I would happily withdraw my complaints with the various agencies I contacted.
The kit shipped later than the advertised date and upon receiving the kit there were no directions to be found within the box it was shipped in. I contacted Mr. Zipkin one of AMT's principal owners. He was apologetic in language and in tone, and seemed surprised that my miner had arrived without any paper work. It was later I found no paper work was shipped with other miner's orders. This has caused me to reevaluate the sincerity of Mr. Zipkin's concern and his apparent confusion over why I was not shipped any paperwork with my miner.
In speaking with Mr. Zipkin I was able to gather the information needed to check the boards for proper function. I hooked up my miner to check for proper functioning of the boards but was met with a message that no boards were found. After speaking with Mr. Zipkin again were were able to determine that the cable they supplied with the miner was faulty. I was about to leave town for a week so I was not able to get my miner hashing before my trip.
I was told by AMT they would send a new general purpose input output cable. As of today 4/26/14 I have not received a replacement from them. I did however take it upon myself to order a GPIO so that when I returned from my trip I would be able to evaluate the boards. Upon evaluation 3 of the 5 boards do not work. Two boards are hashing, the combined GH/s peak was 362.08 but varies anywhere down to 277 GH/s.
This is with me putting the chips into their turbo mode via AMT web interface. This is with both boards hashing with 8 working chips. It states 256 cores are active per board.
With the belief that both boards are performing nearly identically based on information obtained by the miner interface the average hash rate of each board is 181.04 GH/s. This would give a hash rate of 905.2 GH/s if all boards were hashing at the established average based on the peak performance of the miner. The miner was advertised as 1.2th miner with a potential (+/-10%) range in performance. Based on the advertised specifications the low end of that 10% would be 1080Gh/s. So even if my miner were working at peak performance with all boards hashing there would be an average underperformance of the hardware of 174.8 Gh/s or approximately 16% deficiency beyond their conservative estimate.
But sadly for me only the two boards mine currently. This gives me slightly over 1/3 (33.5%) of the conservative estimate and (30%) of the advertised speed that is presented on the finished product itself.
I talked to Mr. Zipkin and he has provided me a fedex account number to send the boards for RMA as he believes this is likely a voltage issue. . Based on the fact that deliveries have been missed when shipped via Fed Ex I've not made a decision on how to proceed yet.
I have not withdrawn any complaints filed with various agencies as Advanced Mining Technology(ies) has not fulfilled it's end of the agreement by denying me my requested refund and providing me with hardware that does not in any way reflect for what I paid for in terms of quality or performance as advertised.
I will call Mr. Zipkin and make a proposal. Because I am running at 33.5% of the advertised performance of the machine, using the stated conservative estimate, I will gladly send back the hardware that is not currently working at all. That would be the two boards that no chip chain is recognized on and the one board where the board is recognized but displays there are broken chips only 155 active cores but does not initialize to hash. In exchange for the return of the hardware specified, which they are then free to do with as they see fit, I will request a refund for 66.5% of my purchase since that is the performance that I have lost. 66.5% of $5599 ,I've removed shipping because it was indeed shipped to me, is $3,723.33. So we don't have to deal in change We will call it an even $3723 refund.
This is the most fair offer to both parties involved in this matter. I receive compensation for performance that is lacking with the hardware provided. You get the hardware that is not working so it can be fixed and used to fulfill another order. This makes both parties whole, i can then attest that I have a AMT miner that is indeed working for the worth that I paid for it. I do not seek any additional compensation for delays, personal frustrations, added or hidden expenses I needed to provide to get the miner working to it current performance. I do not seek any additional compensation for lost time mining.
Upon completion of this offer. I will as previously stated withdraw any and all complaints made with various agencies and we can part perhaps annoyed but otherwise amicably.
We can discuss the alternatives if that is what it comes down to. In addition to posting this in the multiple threads you visit, I will also send it to you as a private message, through all known e-mail channels, to the business numbers of AMT as well as Mr. Zipkin's personal cell phone number from which he contacted me first and told me to call if I needed anything. To protect both parties I would prefer to use an escrow service. I will provide a draft of this attempted resolution to the Delaware county consumer affairs office on monday as well.
I would like have a response by noon Monday 28th Eastern Time so that I can report to the delaware county consumer affairs office that we reached an agreement. This also gives you time to speak with your lawyer in case you need to draft up a set of papers for me to sign so that you are indemnified and I can't come back try to pursue any other actions to recuperate any other funds.
I look forward to your prompt response.
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Yes we need to be more transparent, but for the moment our attorneys have advised us to basically do the opposite until they meet with the lawyers next door to us. We are trying to figure out refund options as well as several other options for our current and future clients.
Still waiting for my backplane and cable that you said you would ship last Monday. They also told me they would ship a cable, since I got a bad one. I of course took it upon myself to order one of my own volition knowing that if I did ever receive one it would likely be months from now and in non working order. |
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Now that is bullshit because it makes it sound like they were going to offer you a refund before. If anything deserves a refund it's a smashed to fuck product due to their incompetent packaging for shipping. It's with that right there that they've truly fucked themselves. As for contacting the DAs office that is about the only real action that might get them singing a different tune. Criminal charges are an entirely different ball game from civil charges.
I did just get a call from the delaware county consumer affairs department today, but I was at therapy so I didn't get to talk to them. Seems like I'll have some interesting information to share with them on monday as well. I would have withdrawn my complaint but they sent me non-working hardware so there you go. Now I'll be sure to let them know what's been shared by other people who have received non-working hardware as well. Perhaps they can get in contact with the delaware county DA. Or even move it up somewhere higher in the state. And I guess there isn't much of a point sending my boards for RMA if there isn't any one to take possession of them.
I wonder if they are in violation of any contract they had with bitmine.ch, it would be a shame to see them brought up on international charges as well. Looks like they'll just have to lay in the bed they've made for themselves.
I wonder if I can sell this miner on Ebay. I'd do so with full disclosure that three of the boards are experiencing issues that a more technical person may well be able to cope with, likely in resulting from a voltage issue. I'll see what I can get and see if it's enough to by a close to comparable amount of cloud hashing power to what I would have received with my original order. Or at the very least more than I'm getting with my two running boards. Then I'll see how the class action pans out. I'd still be eligible for the class as I didn't receive what I ordered, or even what was compromised upon in kit form.
I'll make sure to copy this post to a word document should it somehow go missing from the thread.
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