Thank you for the quick response and for the detailed clarification.
But as you can see, I didn’t make my comment based on assumptions or gossip but it was based on what I have seen on your own platform.
Anyone reading this thread will now understand how those limits work (after reading your reply), but you also need to think about users who aren’t familiar with this forum or who don’t even know it exists.

^^
I read your reply multiple times and I’m still not sure what you are trying to say or what exactly you are asking about.
Upgrade clearly stated that to be eligible for this contest, you need to have made a deposit within the last fourteen days. I’m not sure what’s unclear about this!
It doesn’t matter in which year you made your deposit, what matters is whether you made it within the last fourteen days.

No, it doesn’t work that way. You can not just abandon your current account, create a new one and think that the casino will not find out about this just because you didn’t verify the first account (the one you have abandoned).
Casinos have invested a lot in technologies that allow them to detect alternative accounts without needing to request account verification. So don’t think that just by abandoning an account and creating a new one, they won’t be able to link them, even if you didn’t verify any of them.

This is really weird but funny at the same time. So, thank you for bringing this up.
It’s funny because the maximum withdrawal amount is supposed to be always higher than (or at least equal to) the maximum deposit amoun and not the other way around!
So, based on this, if I deposit $100k and wager it 1x (or whatever the wagering requirement is) then I will not be allowed to withdraw more than $10k (which is 1/10 my initial deposit). Sorry, this doesn’t make any sense.

^^
Based on the screenshot you have shared, it does indeed seem that you were trying to withdraw part of your balance. However, from the same screenshot, we can see that most of your withdrawal requests were canceled/rejected.
Panjul’s request is reasonable as you need to provide more details and explain why the previous withdrawal requests were canceled/rejected. Did you cancel them yourself orr were they rejected by Punkz?
Deposit was 0.7! 0.7 what?
If you are not willing to give more information then I don’t know how we can help you!

You have summarized almost everything here.
Anyone who visits the scam accusation board and reads some of the topics will think that the accuser (OP) is in the right. However, when evidence and proofs are presented by both parties, in most cases you will find that the accuser (OP) is the one in the wrong.
But as you mentioned, casinos can not share certain sensitive information that would support their case, unlike users who can share everything.
Unfortunately, we can not compare this forum to some mediators like askgamblers.

That’s exactly why I said in my previous reply that I’m against (or at least don’t like) blocking random people from sending messages. Anyone, even with basic reasoning, should be able to recognize when the person he is talking to is trying to scam him, especially when scammers use old tactics like “visit this link” or “guaranteed trading strategy”.
Telegram is a messaging app and we are supposed to use it for that purpose. You may sometimes receive genuine and interesting messages even from random people who are not in your contacts list.

I don’t remember receiving such messages and that’s obviously because I’m not very active on telegram and I avoid joining or being active in public groups (on almost all social media platforms and not only on telegram). If I do, I make sure to leave it as soon as I get the information I was looking for. btw, my privacy settings are set to allow messages from everyone.
If you are receiving such messages, then you should check the groups you have joined (especially crypto-related ones) as that is most likely where scammers/spammers got your contact info.
Editing your privacy settings to allow only your contacts to send you messages is the most effective solution. However, personally, I’m against this as telegram is a messaging app after all.

Just like I said, you can always win and make some nice profit, but that will never be enough to say that you beat the house. It’s good to know that there are gamblers who understand how the house edge works and how it works in favor of the house. However, I feel sad when you or someone else says that they realized or learned this only through experience because this is something one should know in advance, even before placing their very first bet.

I totally agree with you that this is what most casinos do in such cases, but do you really think this is acceptable? Do you think it’s okay to ban someone’s account, confiscate his funds, and only tell him that he has violated clause x.x of the terms and conditions without telling him what he has done or clearly explain what he has violated and without providing any kind of evidence?
I appreciate that you have the guts to speak out against the company you are promoting, though!

I'm really glad to read an honest review from a forum user who has actually used the platform.
However, I’m interested to know more about your experience with this casino. Did you make a deposit or did you only play with the free $1 they offer to new users (wasn’t aware of this)? Also, did you make a withdrawal request? I’m asking this because withdrawals are the most important thing when it comes to reviews.

I have to say that most gamblers do not like manual processing regardless of how long it takes (even if it takes 30 minutes).
A recommendation to Betmoco, if you want to be able to compete in this market, you really need to process deposits and withdrawals automatically/instantly. Gamblers usually expect instant transactions (deposits/withdrawals) and manual processing is usually seen as a drawback even if takes only few minutes.

Welcome tobitcointalk, Betmoco!
I really liked your second post where you said that you took the time to read other threads and visited the scam accusation board and that you are aware of what most gamblers’ concerns are about.
I really appreciate that, but unfortunately it seems like you didn’t carefully read the topics on the scam accusation board. Because if you had, then you should have realized that most cases are not about withdrawal delays, KYC or any of the issues you have mentioned.

This is what I find really interesting. OP was very active in responding to scam accusation threads against the casino he is representing and they (the casino) even have a running signature campaign, however, for some reason they decided to ignore this particular case!

edit: btw, there is a difference between not being able to provide more information due to legal constraints (disclose personal information) and simply choosing to ignore the user.

To be honest, I don’t think it’s that easy for a hacker to create an email address that ends with @bitzmail.io (which is supposed to be the official domain) unless they have access to the company’s servers or email servers. And if he has done that, then he could do far more than just create an email address using the legitimate domain.
Anyway, it’s always recommended to verify that the email address is legitimate and to confirm with customer support that the email you received and the offer theh have proposed are genuine.

"You can’t beat the house" most gamblers know this and they have no doubt that it’s true. However, I think we need to complete the sentence to make it more precise/accurate. We must say: "You can’t beat the house in the long run".
You can make a few bets and end up winning. If you decide to withdraw your winnings at that point and stop gambling, then you obviously beat the house. But if you choose to continue playing, everyone knows that you will lose all your deposited money along with all the money you had won previously at the end of the day. At that point, it’s the house that has won.

^^
2UP’s representative is quite active and I’m pretty sure he is well aware of this case because the person who created that scam accusation thread has already posted in this topic, not just once, but multiple times.
It’s true that OP didn’t respond directly to gaynellehalsey’s accusation, but it’s pretty obvious that he is already aware of it (based on both members most recent activities and replies).
I can’t make any judgement until I hear what OP has to say.

Can you tell us more about this method? It seems interesting, especially for a person like me who is interested in learning more about bankroll management and how to minimize risks.
Sorry for my ignorance, but this is the first time to heard about the Kelly criterion method!
Regarding Yolo games, I don’t really understand how someone can handle the pressure of such high-risk games and then say he knows how to manage his bankroll!

Sorry to hear about your bad experience with this casino, but as the members above already said, this thread hasn’t been updated for months and the OP hasn’t logged in for too long, so I doubt you will get any help from here anytime soon.
Sorry to say this, but there were some signs from the beginning that the OP wasn’t really serious about promoting this casino here. As you can see, he didn’t even bother to create a professional announcement thread like their competitors do.
I’m not sure if this is going to help you get your case resolved, but you can create a scam accusation thread on the Scam Accusations board and post as much evidence as you can.

It’s not a big issue that requires urgent intervention, but there is nothing wrong with reporting it here to draw the casino's representatives’ attention to it so he informs the dev team about it so they can fix it or at least add it to their to-do list.
This is the aim of these announcement threads after all. Reporting bugs, issues, and any other problems regardless of how minor it might seem, helps improve the casino and the services they provide.