Kano, we appreciate your comment.

Some ASIC miners, indeed, have third-party firmware installed. It allows you to increase the energy efficiency of the device and maximize profits, for which a commission of 2% is charged. Even then, the profitability and efficiency of such a device is much higher than that of a device with the original firmware.

Please let us know if third-party software is unacceptable for you, and we will install the official manufacturer's firmware on all your hardware within 1 day.

Thank you for your feedback. Your comments will allow us to improve our service.

Yours sincerely,
MYRIG team.

Thanks!

Myrig customers were always assisted with any of the issues detected or detected items were mitigated before item ended to the customer's hands.

Halong Mining Limited involves multi national setup with anonymous trails, once each documents were validated, those be uploaded to the investigations thread for others who are seeking legal action against them for their reference, however, each of them who decide to use those information should request official copies from each respective government or entities.  As there are more business entities involved behind the curtain.  

some may be recored audios, some may be photos, some may be  may be recored screen of text/video chats, email with full heads, registrations documentations some may be from private communications and such.  

Myrig announcement will always come from main account as one. as this is not a personal account as seen from day 1.

Mr. Scott Offord,

Miners you shipped under Halong Mining had large chunk of Hash PCB that were specified as 15.3TH/s miner while Quality Testing passing per Halong Mining was rated passed above 14.43TH ish and 14.1TH?  do I need to publish that Table for you?  Regarding addressing for Yoshi, please email his official email address you have on file.  I'm delegated by his authority to assist customers who were victimized by Halong Mining Limited and also yourself Mr. Scott Offord, your actions.  This 15.3/th was hardware specification based on PCB and Chips by the actual Intellectual Property Holder and Designer's specification which Halong Mining Limited or it's subsidiaries DOES NOT OWN

Did you address all customers who received miners manufactured with the wrong soldering paste was used during the manufacturing?

Did you address all customers who received miners that were built on the printed PCB that were discovered defect but SMT them anyway?

How did you address other miners that had known fire hazard and actually caught on fire for others?  Known to catch on fire based on the actual PCB design and components that were used?  (Its a sister pcb that was used on T1 you and Halong shipped)

I did not see any announcement how affected customers were handled on Miner showcased on the Video that had very efficient chips, however, the actual miners delivered to the customers used different chips than advertised due to cost saving attempt?  Chips delivered to some customers came from different (known inefficiency wafer with different engineering data that is why power consumption and performance on some T1 is way off the advertised specifications)  <== this is another reasons, why some customers of yours complains performance and PSU compatibility with the miners.  

Oh, what middle eastern country that you own and operate one of your other business? Are you being honest to your USA Government and Canadian Government about business operating in one of those sanctioned countries?  You can dismiss me again as oh, Yoshi's crazy talk.  Item published here has documentations to back each one of them as I'm not permitted to post items here that does not have other data backing them. (I can not publish here many of them due to many of them have information that is too much in public forum but permitted in Investigation Thread, FYI https://bitcointalk.org/index.php?board=227.0)

FreshDesk does not delete ticket upon combined or merge with another duplicate.  Why is @QuestionQuest hurting for $250,000 USD?  (Quarter Million USD) and claims Halong's Miner being defective?

Regarding Tickets

The merge action is irreversible, and causes the following things to happen:

One of the tickets becomes the primary ticket (you get to choose). The others become secondary.

• All conversations from the secondary tickets are moved into the primary ticket. You can also choose to keep the requesters and CC emails from the secondary tickets in the loop.
• All the secondary tickets are closed.
• All messages are sorted chronologically.
• A note is added to each of the tickets with a link to the primary ticket.
• If the note is public, an email notification (the Agent Adds Comment to ticket notifications under Admin > Email notification) might be sent to the requesters about the merged tickets.

Who can merge tickets?

Anyone in your helpdesk with one of the default roles (Account admin, Admin, Supervisor, Agent) will be able to merge tickets.

Source (FreshDesk)
https://support.freshdesk.com/support/solutions/articles/80180-merging-two-or-more-tickets-together

Mr. Scott Offord, sadly, your pattern of lie just never stops. You really want to stop hurting your wife and people around  you! As an example, you lied to her and "borrowed", was it $30,000 USD from her close family friend and hide it from her until she found out about it? And this money was used to invest into Crypto Project.     she works in the school system, please don't embarrass her like that.

Mr Scott Offord,

Lets cut the lie.

Halong Mining Limited in Hong Kong was dissolved on May 10, 2018
(HALONG MINING LIMITED      Company Number:261169      Disolved)

Halong Mining Limited in Belize is also went into out of business in 2018
(HALONG MINING LIMITED      Company Number:168836      Inactive)

MAC Address registration for IEEE.ORG still uses wrong address that does not belong to Halong Mining Limited in Hong Kong.  
https://regauth.standards.ieee.org/standards-ra-web/pub/view.html#registries
A0-B0-45 (hex) A0B045  

How Halong Mining Limited in Country of Belize is related to HalongMining.com and Scott Offord can be seen from the USA Government Website.  This was registered by Mr. Scott Offord. (Canadian&American)  In case you need keyword to run search  Halong Mining

http://tsdr.uspto.gov/#caseNumber=87892531&caseType=SERIAL_NO&searchType=statusSearch

*Looking at any of these documents will lead you to no where as all registered anonymously and no human being is the director of the company, except IEEE.ORG and Halong's trademark were registered/applied by Mr. Scott Offord.

anyone interested can pay to each respective government to obtain more details from them directly.

Scott Offord is one of the official sales representative physically conducting business of Halong Mining Limited from Wisconsin, USA however, the company was legally dissolved but still claim to be in operation.  It is so sad how shady people can be in Crypto Business.  Once we see someone opens up an legit investigation thread, others can publish more details there as personal identifying information is not allowed here.

Here is the investigation thread
https://bitcointalk.org/index.php?board=227.0

Myrig suspended servicing Halong customer was due to Halong failed to deliver parts they promised.  Myrig customers were all serviced directly from Myrig.  All halong customers were regretfully rejected (declined) service after their parts run out in our stock.  Myrig repeatedly notified custoemrs to ask Halong to either provide more parts required for the service or have Halong directly service them.  Also, Halong's fraudulent use of 3rd party companies tax identification numbers in attempt to deliver parts while reporting significantly under value to each respective government where Myrig Warehouses are operated in different countries.  DHL and UPS record showed each instances were reported and repeatedly requested by UPS and DHL for Halong to correct the issues instead, nothing was done but some shipment was forced to deliver and entity's tax identification was used fraudulently had to resolve the legal issues and had to pay penalties and interest also.

Also, Halong employees were falsely claiming to own and control Myrig and Myrig.com and redirecting unsuspecting customers providing false informations while Myrig solely belong to Myrig Inc as well as TradeMark of DragonMint.

if You are honoring the warranty, there are at least 30,000 hash pcb that qualify for defective manufacturing and majorities were still to date, not being processed by Halong Mining or Halongmining.com or so called BTCdrak.

Also, refund for undelivered miners from Halong is still outstanding and customers are contacting us also.  

art of deceptions  

did they fulfill all their obligations or, ongoing support aside?  NO  (i'm sure will hear about that part more and more as time goes by)

@Steamtyme,

You can always try but probably lead you to the wrong path and end up loosing trace you need and few millions of dollars in the process as fees associated with each process.  BTCdrak has not logged into his usual communication tools and some will expire very soon and probably be purged for good.  He is known to communicate with some other big name people but unfortunately, we can not publish those names here as it can be seen as speculations.    Deleted tickets be deleted by one of the 2 contacts in USA or BTCdrak himself.

Halong (halongmining.com), there are 3 USA contacts and fortunately it is not Myrig.  You can start to shake those trees but more likely you will end in dead end as they probably will try to dodge it to buy time while responsible prepare for departure like Friedcat.  At least of of those 3 contact, he dodged it for months on.

Halong was a wrong brand and if you research enough you will eventually find it as a deregistered business entity. Part of it seized operation in May of 2018 and other half later in 2018.  

I'm sure others have tried to look for them but had 0 success after retaining competent law firm(s). You may not want to underestimate what Social Engineering can find someone who is lost in plain view like needle in a massive haystack.

Food for a thought.  Not easy to find someone who is being very conscious to remain anonymous and employ every unconventional ways to scrub your identity on the internet as much as he/she can.  Example Below

https://pastebin.com/4BcycXUu

Here is the investigation thread
https://bitcointalk.org/index.php?board=227.0

@Steamtyme

Thank you for the pointer!  If a topic is open up for BTCDRAK in investigation section, please let us know.  We will follow it and publish items after careful consideration of validity of the claims.


@QuestionQuest

Here is the investigation thread

https://bitcointalk.org/index.php?board=227.0

MyRig nor Yoshi is Halong or BTCDRAK...  Myrig customer service does not delete tickets.  If you had used "fresh desk" that is BTCDRAK/HALONG side.  support@myrig.com is independent of Halong and does not share customer service system.  (where halong had access to myrig support tickets temporary until myrig terminated Halong's access of myrig support system. but that was long ago)

You can always PM/DM us if you think our system deleted your support ticket as we can look them up. 

If you provide us enough proof you are one of the victims of the Halong or BTCDRAK we may be able to provide you further information along with, factories, suppliers, and etc.

Unfortunately, this forum does not allow us to publish his personal contact information.  If Admin allows it, Owner of Myrig will publish btcdrak's information on this forum.

Where did you purchase these?

Halong is operated and owned by BTCDRAK.  We are happy to provide you his contact information.  We do need the serial number information tho to assist you identify who or where it was manufactured.  Who may have tested it or operated Quality Control Lines.  Americans and US Persons are involved in many different steps.

Unless you are Myrig customer and contacted Myrig, please email support@myrig.com again, so the case can be escalated to the management.

Thank you

just a cautionary note.  most units would perform at 10-15% higher power consumption with 5% less hash rate.  Try with Pangoline/Bitwei and Ants before jump on the gun

also, 25% tariff is not active UNTIL January 1.  still it is only 2.6% to USA  be warned!!  (If anyone is being gauged on the extra 25%)

Don't fall for wrong firmware.  It will cost you money to fix your miner if it breaks.  Components are different, circuits are different and etc...  Even works on some, may cause loss and I do not think Halong will honor the warranty

we already hear plenty of sad stories with B29 and B52 using improper firmware.  Short term gain may seems attractive but long term gain will look terrible.  Please remember, you gotta hope that the hardware will work for you over 12 months to be smiling for most users

If you have purchased DragonMint from Myrig, please email support@myrig.com for warranty and support. 

Myrig PSU with Myrig Logo on the top of the PSU version are under warranty for the 180 days from the shipout date.  Please email support@myrig.com for the replacement.  You can return them to USA or Spain or Hong Kong or Russia or Ukraine or Japan or china whichever the closest to you.

if you are in USA, you might want to send it to us and get it fixed or replaced

@NotFuzzyWarm

Yes, I know your point.  May be some explanations to come later but not at this moment.

We can only do our best to help out miners who got us to where we are today... 

and....  Myrig is not an anonymous entity as some forum member insist stating.

If you have MYRIG PSU or DragonMint T1 purchased from Myrig (meaning paid to Myrig) please send support request directly to support@myrig.com to expedite the warranty or repair process.  There is no need to seek authorization from halong as we have to process those under our sales contract to you as customers of Myrig.

@NotFuzzyWarm

Myrig provided sample DragonMint miners to CKPOOL and KANO.IS (Shipping to Kano was delayed from mishapp at the warehouse) and a few other pool operators. if there are any pool operator who needs remote access, Myrig will provide it for them.  If need a physical device delivery, a loaner can be provided.  (some could be with or without deposit)

Some of the larger pools out there have patches that can be adopted already, but each respective pool operator has to make the decision to implement or not as pool operation to those larger pool is a business enterprise.  I'm sure when they are ready or when things reach their need to activate AsicBoost support, it will be implemented but again, lets respect each pool operator's decision if they chose to implement or not.

Lets just wait for Kano to get it all ready!  At the end of the day, he has 200+Ph to protect and liability can be painful if something goes wrong in transition.  He did shown great interest to implement AB into kano.is  lets sit back and wait mean while, lets sing kumbaya with hope that BTC price to rise!

IF PSU was a part of DragonMint purchase and came with Halong's stamp on the commercial invoice, please email support@myrig.com