lex.l1
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Activity: 52
Merit: 0
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January 15, 2017, 09:40:46 PM |
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@gosha could you guys have a look at ticket id 42585 ? is anyone at the office around at this hour?
its one of those days again when i thought card loading was working in the weekends
thanks
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lex.l1
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Activity: 52
Merit: 0
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January 15, 2017, 10:45:40 PM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
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Zebedee23
Legendary
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Activity: 2086
Merit: 1001
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January 16, 2017, 01:07:08 AM |
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I'm still using my Xapo debit card and I'm still satisfied with it. I know that many users are not happy with their ID verification requirements but I think for their legitimate business this is a must have. I can rate Xapo service as very good without issues, hope th will continue in the future.
This is E-coin/Wirex debit card, i guess you mean that not Xapo? |
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Zebedee23
Legendary
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Activity: 2086
Merit: 1001
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January 16, 2017, 01:15:45 AM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? |
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lex.l1
Newbie
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Activity: 52
Merit: 0
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January 16, 2017, 02:25:49 PM |
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Again if gosha or wirex is reading, have the same problem like last night ... support ticket id 42901, withdraw vanished from the ballance
i think we are doing something wrong that has to do with the bitcoin fluctuation
would highly appreciate any feedback from you guys.
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Wirex
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January 16, 2017, 04:49:05 PM |
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Again if gosha or wirex is reading, have the same problem like last night ... support ticket id 42901, withdraw vanished from the ballance
i think we are doing something wrong that has to do with the bitcoin fluctuation
would highly appreciate any feedback from you guys.
Hello. I will check your ticket with the support team. Please have patience while the support team check the issue. I will let you know as soon as they answer. |
Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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Wirex
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January 16, 2017, 04:49:32 PM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support |
Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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Zebedee23
Legendary
Offline
Activity: 2086
Merit: 1001
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January 16, 2017, 06:57:10 PM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support my last ticket was 41908 , thanks |
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Zebedee23
Legendary
Offline
Activity: 2086
Merit: 1001
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January 17, 2017, 11:00:49 AM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support my last ticket was 41908 , thanks issue still not resolved |
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PlotTwisted
Newbie
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Activity: 23
Merit: 0
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January 17, 2017, 11:57:21 AM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support what is happening guys 20 days almost and no reply/ no customer service, my bitcoin stuck in your account, please resolve this fast, no point of me paying 50 usd for a fast dhl debit card and not getting it in 20 days, still waiting for debit card from dhl for 20 days, needs to be resolved fast. |
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lex.l1
Newbie
Offline
Activity: 52
Merit: 0
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January 17, 2017, 01:29:50 PM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support Please help us out wires, im sure this is just a technical glitch which can be resolved in no time, i had again the same problem with the failed withdrawal, i now have two withdrawals stuck, one for 64$ one for 13$ or something, i am trying to load my card since the last 3 days, i have bills due tomorrow... we beg you to help us |
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Zebedee23
Legendary
Offline
Activity: 2086
Merit: 1001
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January 17, 2017, 01:45:00 PM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support what is happening guys 20 days almost and no reply/ no customer service, my bitcoin stuck in your account, please resolve this fast, no point of me paying 50 usd for a fast dhl debit card and not getting it in 20 days, still waiting for debit card from dhl for 20 days, needs to be resolved fast. yeah this aint good enough. Hire another support worker if you dont have enough!!! PlotTwisted you should get that refunded, normal delivery was under a week for me!!! |
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gosha@e-coin (OP)
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January 17, 2017, 03:37:34 PM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support what is happening guys 20 days almost and no reply/ no customer service, my bitcoin stuck in your account, please resolve this fast, no point of me paying 50 usd for a fast dhl debit card and not getting it in 20 days, still waiting for debit card from dhl for 20 days, needs to be resolved fast. hi mate, cannot find any support tickets from the e-mail you had sent in PM. are you sure it is correct? did you send the message(s) to support from your registered e-mail? do you have the ticket number(s)? |
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lex.l1
Newbie
Offline
Activity: 52
Merit: 0
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January 17, 2017, 03:41:02 PM |
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00:44 my time on a sunday night ( monday morning technically ) and wirex support REPLIED to my problem in my ticket and sorted out things. "wow" would be an understatement ... thanks guys.
wow you are lucky , i have opened 2 support tickets over last 5 days, had card load and transfer fail and almost 0.3 BTCs vanish from my balance and havnt had a peep in reply!!!! Id like to keep using my card daily but 2 scared te send anything else as it will prob go 2!!! Is anyone else able to load and transfer ok?? I'm sorry for the inconvenience. Please send us your support ticket number and I will track the issue with support what is happening guys 20 days almost and no reply/ no customer service, my bitcoin stuck in your account, please resolve this fast, no point of me paying 50 usd for a fast dhl debit card and not getting it in 20 days, still waiting for debit card from dhl for 20 days, needs to be resolved fast. hi mate, cannot find any support tickets from the e-mail you had sent in PM. are you sure it is correct? did you send the message(s) to support from your registered e-mail? do you have the ticket number(s)? 43704 is the last one for the $64, but i have one more 42901 . I dont think you were talking to me, but at this point im desperate and trying to get help from wherever i can )) |
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gosha@e-coin (OP)
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January 17, 2017, 03:50:00 PM |
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43704 is the last one for the $64, but i have one more 42901 . I dont think you were talking to me, but at this point im desperate and trying to get help from wherever i can ))
that was a question to another member, indeed, but will have support look into yours, too) |
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lex.l1
Newbie
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Activity: 52
Merit: 0
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January 17, 2017, 03:59:05 PM |
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Balance appeared on my wallet in full.
I will try to withdraw now again, please stay online a little or tell Brian from support so stay a litle online until I manage to withdraw ...
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lex.l1
Newbie
Offline
Activity: 52
Merit: 0
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January 17, 2017, 04:07:38 PM |
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43704 is the last one for the $64, but i have one more 42901 . I dont think you were talking to me, but at this point im desperate and trying to get help from wherever i can ))
that was a question to another member, indeed, but will have support look into yours, too) same problem ....... tx 1667174 and 1667176 should be removed and tx 1667699 should go through now all 3 say pending, the first two and the past attempts that failed ... |
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gosha@e-coin (OP)
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January 17, 2017, 04:08:47 PM |
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43704 is the last one for the $64, but i have one more 42901 . I dont think you were talking to me, but at this point im desperate and trying to get help from wherever i can ))
that was a question to another member, indeed, but will have support look into yours, too) same problem ....... tx 1667174 and 1667176 should be removed and tx 1667699 should go through now all 3 say pending, the first two and the past attempts that failed ... stand by... |
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lex.l1
Newbie
Offline
Activity: 52
Merit: 0
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January 17, 2017, 04:18:59 PM |
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43704 is the last one for the $64, but i have one more 42901 . I dont think you were talking to me, but at this point im desperate and trying to get help from wherever i can ))
that was a question to another member, indeed, but will have support look into yours, too) same problem ....... tx 1667174 and 1667176 should be removed and tx 1667699 should go through now all 3 say pending, the first two and the past attempts that failed ... stand by... Money went into my card finally, if you can tell support to mark those 3 transactions as failed and completed it would be great. I sent them so many emails that I don't want to bother them again for the millionth time. Thanks for helping, I quoted so you can see this faster. I know we are many and you guys are few, I am sorry for making such a big fuss out of these things. Only reason is that I count on my card to work, when I see it doesnt i go nuts, especially when i need money the most in my hand. There are a few flitches on the website that could be cleared so easily if you guys should make some smaller modifications. Biggest example is "Service unavailable" when you try to move bitcoin funds that have less than 4 confirmations. Anyway, thanks again gosha and wirex support. |
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