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ACR Rep (OP)
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January 28, 2016, 09:56:59 PM |
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Guys, For all who were waiting to get a reload bonus. This two tiered reload bonus gets bigger with the more you deposit from 50%, to an incredible 100% bonus! Just make a deposit using the promo code SUPERBOWL between January 26th and February 7th and we’ll bonus your funds based on the size of your deposit. 1. Deposit $50-$200 and get 50% up to $100 bonus (30 days to clear)
2. Deposit $201 and up and get 100% up to $500 bonus (45 days to clear) Check more information go here: http://www.americascardroom.eu/online-poker-promotions/super-bowl-reload-bonus/ |
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Trayber
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February 16, 2016, 08:59:31 PM |
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Your site has gone to hell. It used to be a good place to play but not any longer. They took away the bitcoin withdrawl option but you can still deposit with bitcoin.  They made new rules a while back if you deposit bitcoin you cannot withdrawl for at least 72 hours which is complete bullshit. And that was when they did allow bitcoin withdrawls. Now you are out of luck to make any withdrawl. Its a shame your network got greedy and don't want players to cash out only make deposits. You are considered rogue site in my book. |
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ACR Rep (OP)
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February 16, 2016, 09:04:03 PM |
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Your site has gone to hell. It used to be a good place to play but not any longer. They took away the bitcoin withdrawl option but you can still deposit with bitcoin. They made new rules a while back if you deposit bitcoin you cannot withdrawl for at least 72 hours which is complete bullshit. And that was when they did allow bitcoin withdrawls. Now you are out of luck to make any withdrawl. Its a shame your network got greedy and don't walk players to cash out only make deposits. You are considered rogue site in my book. Sorry you feel that way buddy! Indeed the bitcoin rules have been modified but not removed! If you do not have the option to cashout is because your account might have limited access to certain dep and cashout options, that DOES NOT mean you will not be able to cashout with BitCoin, instead you can send a request once you are ready to request your money to Cashouts@AmericasCardRoom.eu and we will be more than glad to manually process it. |
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erpbridge
Legendary
 Offline
Activity: 954
Merit: 1000
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February 16, 2016, 09:11:06 PM |
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Your site has gone to hell. It used to be a good place to play but not any longer. They took away the bitcoin withdrawl option but you can still deposit with bitcoin. They made new rules a while back if you deposit bitcoin you cannot withdrawl for at least 72 hours which is complete bullshit. And that was when they did allow bitcoin withdrawls. Now you are out of luck to make any withdrawl. Its a shame your network got greedy and don't walk players to cash out only make deposits. You are considered rogue site in my book. Sorry you feel that way buddy! Indeed the bitcoin rules have been modified but not removed! If you do not have the option to cashout is because your account might have limited access to certain dep and cashout options, that DOES NOT mean you will not be able to cashout with BitCoin, instead you can send a request once you are ready to request your money to Cashouts@AmericasCardRoom.eu and we will be more than glad to manually process it. Were the changes implemented with a pre-announcement or were they sudden changes just implemented ? |
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ACR Rep (OP)
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February 16, 2016, 09:18:11 PM |
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It was not since those modification should not affect regular customers and (as mentioned before) if the option is not available we are more than happy to review the request and manually process it.
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marlais
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March 09, 2016, 12:09:44 AM |
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Hi ACR Rep, I was hoping that you could help me get my account credited properly for a BTC deposit. I have made two ACR deposits, one on 2/21 and one on 2/27. Here is the link to the address I sent the coin to: https://blockchain.info/address/1MiLWzo48NahLkqj7YGmLJShycEX5P3gHdThe two most recent transactions from the 1KyUDjwhwMzN1FXrghmQSruZKrdCPvpvfk address are the ones sent from my wallet. I did not send the other two transactions; I assume you guys are reusing deposit addresses. The transaction from 2/27 is fine, but in the transaction from 2/21, I sent 0.143 BTC (~$64), and was only credited $25. Could you please credit my account for the remainder of the BTC that was transacted but not applied to my account? My username is marlais, same as here. I have tried to contact phone support regarding this issue, but they are unwilling to help me. This is what I see in my deposit history:  The full transaction description from the 2/21 transaction reads: Transfer from payment to marlais. Description : BTC_BITCLEARP-25437819-04E44BD8-8C92-48AB-B2B7-1CD041FCDF75 $25 $0 |
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ACR Rep (OP)
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March 10, 2016, 09:06:07 PM |
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Hi ACR Rep, I was hoping that you could help me get my account credited properly for a BTC deposit. I have made two ACR deposits, one on 2/21 and one on 2/27. Here is the link to the address I sent the coin to: https://blockchain.info/address/1MiLWzo48NahLkqj7YGmLJShycEX5P3gHdThe two most recent transactions from the 1KyUDjwhwMzN1FXrghmQSruZKrdCPvpvfk address are the ones sent from my wallet. I did not send the other two transactions; I assume you guys are reusing deposit addresses. The transaction from 2/27 is fine, but in the transaction from 2/21, I sent 0.143 BTC (~$64), and was only credited $25. Could you please credit my account for the remainder of the BTC that was transacted but not applied to my account? My username is marlais, same as here. I have tried to contact phone support regarding this issue, but they are unwilling to help me. This is what I see in my deposit history: The full transaction description from the 2/21 transaction reads: Transfer from payment to marlais. Description : BTC_BITCLEARP-25437819-04E44BD8-8C92-48AB-B2B7-1CD041FCDF75 $25 $0 Sure I can help you buddy but first I need to send the account to review with the accounting department for them to confirm with the processor. I will be back to you as soon as I get an answer from them |
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marlais
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March 11, 2016, 06:29:39 AM |
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Sure I can help you buddy but first I need to send the account to review with the accounting department for them to confirm with the processor.
I will be back to you as soon as I get an answer from them
Thanks! I appreciate it. |
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ACR Rep (OP)
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March 11, 2016, 02:31:06 PM |
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Sure I can help you buddy but first I need to send the account to review with the accounting department for them to confirm with the processor.
I will be back to you as soon as I get an answer from them
Thanks! I appreciate it. Hello, We verified the information with the processor already, please note that the BitCoin addresses provided by the system is for 1 time use only. However I got someone from the CS dep that sent you and email with the details of the transaction and the information from the blockchain and our processor. |
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marlais
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March 14, 2016, 06:32:09 PM |
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Hello,
We verified the information with the processor already, please note that the BitCoin addresses provided by the system is for 1 time use only. However I got someone from the CS dep that sent you and email with the details of the transaction and the information from the blockchain and our processor.
Hi, I received the following response from ACR, but it does not seem very helpful. I do not understand the discrepancy between the official blockchain record and what they are seeing. I agree that the transactions have been confirmed, but the amount that I am seeing on the blockchain is significantly larger than the amount they are telling me. How should I pursue this further? Thanks! Dear , We hope this email finds you very well. Please note that based in the address that you provide we can confirm two approved transactions one for $20.00 and the other one for $25.00. Please be aware that we did found just this two transactions approved on https://www.blocktrail.com/ and they have been confirm. Be aware that this was the only information we found with this addresses, in case you try to send a new deposit you most use a different address not the same one. If you need us to check any further information you can go ahead and send the screen shot with the information of any other transaction for review attach you will find the information of the approved transaction. We also invite you to check out more information on our promotions by visiting the following link: http://www.americascardroom.eu/online-poker-promotions/Please let us know if there is anything else we can do for you, we are at your service! Kind Regards, Monica Winning Poker Network Support Team. Need help? For faster service call us anytime: 1-877-314-4195 Ticket Details Ticket ID: REX-841-50717 Department: Poker Solutions Type: Issue Status: Closed Priority: Normal Helpdesk: https://livepokersupport.com/index.php? |
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ACR Rep (OP)
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March 14, 2016, 08:17:05 PM |
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Hello,
We verified the information with the processor already, please note that the BitCoin addresses provided by the system is for 1 time use only. However I got someone from the CS dep that sent you and email with the details of the transaction and the information from the blockchain and our processor.
Hi, I received the following response from ACR, but it does not seem very helpful. I do not understand the discrepancy between the official blockchain record and what they are seeing. I agree that the transactions have been confirmed, but the amount that I am seeing on the blockchain is significantly larger than the amount they are telling me. How should I pursue this further? Thanks! Dear , We hope this email finds you very well. Please note that based in the address that you provide we can confirm two approved transactions one for $20.00 and the other one for $25.00. Please be aware that we did found just this two transactions approved on https://www.blocktrail.com/ and they have been confirm. Be aware that this was the only information we found with this addresses, in case you try to send a new deposit you most use a different address not the same one. If you need us to check any further information you can go ahead and send the screen shot with the information of any other transaction for review attach you will find the information of the approved transaction. We also invite you to check out more information on our promotions by visiting the following link: http://www.americascardroom.eu/online-poker-promotions/Please let us know if there is anything else we can do for you, we are at your service! Kind Regards, Monica Winning Poker Network Support Team. Need help? For faster service call us anytime: 1-877-314-4195 Ticket Details Ticket ID: REX-841-50717 Department: Poker Solutions Type: Issue Status: Closed Priority: Normal Helpdesk: https://livepokersupport.com/index.php?Hello marlais, As the email states, the bitcoin amount you sent is the equivalent to the transaction that you are inquiring about so, please reply the email with the screenshot of that transaction so we can further review the information. |
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marlais
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March 14, 2016, 10:06:09 PM |
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Hello marlais,
As the email states, the bitcoin amount you sent is the equivalent to the transaction that you are inquiring about so, please reply the email with the screenshot of that transaction so we can further review the information.
Here they are:   |
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ACR Rep (OP)
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March 14, 2016, 10:17:14 PM |
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Thank you marlais,
I will send this information to them, for inmediate assistance you can send the screeshots through email you just need to reply to it.
Regards
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marlais
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March 14, 2016, 10:20:15 PM |
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Thank you marlais,
I will send this information to them, for inmediate assistance you can send the screeshots through email you just need to reply to it.
Regards
Thank you, I replied to their e-mail with the same links. |
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ACR Rep (OP)
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March 15, 2016, 04:28:16 PM |
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Thank you marlais,
I will send this information to them, for inmediate assistance you can send the screeshots through email you just need to reply to it.
Regards
Thank you, I replied to their e-mail with the same links. Our support manager is looking into it! |
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marlais
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March 16, 2016, 11:09:14 PM |
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Our support manager is looking into it!
As an update, ACR contacted me and now say that the 1MiL address is not one that they provided, which makes no sense, because if they hadn't provided the address to me, the BTC that I sent to that address in those two transactions certainly would have never been credited to my account, either partially or fully. I have included their reply and my response below. I would not recommend that other ACR users attempt to deposit Bitcoin, as it appears that their customer service is confused about how Bitcoin works. In the meantime, my coin is now sitting in their wallet unspent, and ACR is refusing to send back the difference between what they credited me and what I sent or credit it to my account, or even admit that I sent it to them. Hi, I could have only gotten the 1MiL address from your BTC cash-in form. Otherwise, it would have been impossible that either transaction would have been credited to my account, either in part or in full. As the 1MiL address is clearly one that is controlled by you or your BTC processor, and the BTC from the 2/21 transaction is still shown as unspent, could you please either refund the remaining coin to the wallet address I sent it from or credit it to my ACR account? Thank you, [removed]username: marlais Sent: Wednesday, March 16, 2016 at 9:47 AM From: "Winning Poker Network" < support@WinningPokerNetwork.com> To: [removed]Subject: [WinningPokerNetwork #REX-841-50717]: Account information Hello [removed], I hope this e Thank you for your patience in this matter, kindly noticed that the transaction send to the address 1MiLWzo48NahLkqj7YGmLJShycEX5P3gHd was not issued through our cashier or our company. According to our findings, only these 2 transactions were issued by our company through our cashier: 1Fphpqjc1EWigoqEgGpLWRrMB51jk299hA 1B1xLeqF8tomk5ZWt8dRB7BkbXpY14eg8m Kindly we suggest you to review or trace back, where did you get it Thank you Rod Winning Poker Network Support Team. Need help? For faster service call us anytime: 1-877-314-4195 Ticket Details Ticket ID: REX-841-50717 Department: Poker Solutions Type: Issue Status: Closed Priority: Normal Helpdesk: https://livepokersupport.com/index.php? |
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marlais
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March 16, 2016, 11:21:06 PM |
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To my latest request, I received this boilerplate response, and unhelpfully, they have once again dodged my concerns entirely and again closed my support ticket. ACR: I don't care about your promotions, I just want the Bitcoin that you have stolen from me either refunded or credited to my account.These guys are crooks. Do not do business with them.Sent: Wednesday, March 16, 2016 at 5:17 PM From: "Winning Poker Network" < support@WinningPokerNetwork.com> To: [removed]Subject: [WinningPokerNetwork #REX-841-50717]: Account information Dear [removed], Thanks a lot for your email; it is a pleasure to assist you. You made 2 deposits with bitcoin with us and they were both credited. We also invite you to check out more information on our promotions by visiting the following link: http://www.americascardroom.eu/online-poker-promotions/Please let us know if there is anything else we can do for you, we are at your service! Kind Regards, Patrick Winning Poker Network Support Team. Need help? For faster service call us anytime: 1-877-314-4195 Ticket Details Ticket ID: REX-841-50717 Department: Poker Solutions Type: Issue Status: Closed Priority: Normal Helpdesk: https://livepokersupport.com/index.php? |
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marlais
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March 16, 2016, 11:26:57 PM |
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My reply to ACR's latest non-response was as follows: Please respond to my concerns that I have detailed in my previous e-mails and stop closing my support tickets. I am not interested in your promotions. I want you to credit back the Bitcoin that you have stolen from me.
I will ensure that this issue is detailed in full with the information and screenshots I have provided you on bitcointalk, twoplustwo, and any other website where ACR deposits are being discussed to let your customer base know of your unethical practices.
Sincerely,
[removed]
username: marlais |
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