Official Americas Cardroom Thread

[jjrundy]

Okay, guys I got an update:

Please do the following steps:

In able to solve this issue please add an exception to the Antivirus and allow inbound/outbound communication in the firewall. I cant give you the exact steps for each Antivirus because there are a lot of them so, please search on google the steps of how to do that. After that, let me know how that went.

ok, rep.
i looked into my firewall setting to let you all have unrestricted access and i see no program or process associated with acr or wpn in the files.

[robhimself1]

Is ACR still having massive problems with bots, and are they doing anything to fix those issues?

[SyGambler]

Is ACR still having massive problems with bots, and are they doing anything to fix those issues?

I heard about the bots problem in cash games haven't seen a proof though but they are saying that there are bots in the cash games and most of these profiles are players from Eastern Europe countries ( you can check their country by double clicking their name )

personally I don't play cash games , only sit n goes and a little MTTs and didn't find anything suspicious

[jjrundy]

ok acr i'm just about at my end of patients with this.

still a persistent issue

upon loading the software i get an error saying "DBGHELP.DLL is either not designed to run on windows or it contains an error''

if i unstall the software and re-install from a previous version, the software will run fine, but only one time.

upon closing the software and opening at a later time, it will download an update, and after that point it will crash every time with previously said error

in this image, after i re-install from previous update there is no DBGHELP.DLL file


after i re-install from previous version and launch software there is still an update. but still no dbghelp.dll file.


after closing and re-opening, i get yet another update but this time there is this dbghelp.dll file that was not previously therre.

and sub sequentially will not run.


 

[ACR Rep]

ok acr i'm just about at my end of patients with this.

still a persistent issue

upon loading the software i get an error saying "DBGHELP.DLL is either not designed to run on windows or it contains an error''

if i unstall the software and re-install from a previous version, the software will run fine, but only one time.

upon closing the software and opening at a later time, it will download an update, and after that point it will crash every time with previously said error

in this image, after i re-install from previous update there is no DBGHELP.DLL file


after i re-install from previous version and launch software there is still an update. but still no dbghelp.dll file.


after closing and re-opening, i get yet another update but this time there is this dbghelp.dll file that was not previously therre.

and sub sequentially will not run.


 

Thank you very much for the screenshot. I'm really sorry about this whole situation, I forwarded the information to the IT department. Let me ask you something: By any chance are you using a Table Mod or a HUD? If so, please try to disable it and then open the poker application to see if it works. Sometimes this type of programs could block the application of making some updates.

Also, please provide me the following information:

OS (operation system):

Browser (the one you always use):

Protection Software (which antivirus you have):

[jjrundy]

Thank you very much for the screenshot. I'm really sorry about this whole situation, I forwarded the information to the IT department. Let me ask you something: By any chance are you using a Table Mod or a HUD? If so, please try to disable it and then open the poker application to see if it works. Sometimes this type of programs could block the application of making some updates.

Also, please provide me the following information:

OS (operation system):

Browser (the one you always use):

Protection Software (which antivirus you have):

I use Windows 10
Antivirus is provided by Windows defender
And I always use Google chrome (not sure why you need this)

I also use no add on of any type. Just the bare minimum software as provided.

[ACR Rep]

Thank you very much for the screenshot. I'm really sorry about this whole situation, I forwarded the information to the IT department. Let me ask you something: By any chance are you using a Table Mod or a HUD? If so, please try to disable it and then open the poker application to see if it works. Sometimes this type of programs could block the application of making some updates.

Also, please provide me the following information:

OS (operation system):

Browser (the one you always use):

Protection Software (which antivirus you have):

I use Windows 10
Antivirus is provided by Windows defender
And I always use Google chrome (not sure why you need this)

I also use no add on of any type. Just the bare minimum software as provided.

Thank you very much, the IT is checking it. Soon as they send me an update I will let you know here. I totally appreciate your patience!

[jjrundy]

Thank you very much for the screenshot. I'm really sorry about this whole situation, I forwarded the information to the IT department. Let me ask you something: By any chance are you using a Table Mod or a HUD? If so, please try to disable it and then open the poker application to see if it works. Sometimes this type of programs could block the application of making some updates.

Also, please provide me the following information:

OS (operation system):

Browser (the one you always use):

Protection Software (which antivirus you have):

I use Windows 10
Antivirus is provided by Windows defender
And I always use Google chrome (not sure why you need this)

I also use no add on of any type. Just the bare minimum software as provided.

Thank you very much, the IT is checking it. Soon as they send me an update I will let you know here. I totally appreciate your patience!

Not a problem, I totally appreciate you putting in time and effort to find a solution.

also more specifically

i have windows 10 home edition
version: 1607
build: 14393.2068

[ACR Rep]

Thank you very much for the screenshot. I'm really sorry about this whole situation, I forwarded the information to the IT department. Let me ask you something: By any chance are you using a Table Mod or a HUD? If so, please try to disable it and then open the poker application to see if it works. Sometimes this type of programs could block the application of making some updates.

Also, please provide me the following information:

OS (operation system):

Browser (the one you always use):

Protection Software (which antivirus you have):

I use Windows 10
Antivirus is provided by Windows defender
And I always use Google chrome (not sure why you need this)

I also use no add on of any type. Just the bare minimum software as provided.

Thank you very much, the IT is checking it. Soon as they send me an update I will let you know here. I totally appreciate your patience!

Not a problem, I totally appreciate you putting in time and effort to find a solution.

also more specifically

i have windows 10 home edition
version: 1607
build: 14393.2068

It's a big pleasure to assist you! Recently the IT department did another update, now the client should work as normal for the ones who had issues. Let me know if you still have issues.

[jjrundy]

i can confirm that everything seems to be running smoothly now.
i booted up the software 3 times now with no issues.
THANK YOU!!

[ACR Rep]

i can confirm that everything seems to be running smoothly now.
i booted up the software 3 times now with no issues.
THANK YOU!!

I'm very glad to know that! It's a big pleasure to assist you. If you have any questions or need help, just let me know.

[ACR Rep]

Our Live Cage is running five times this year in San Jose, Costa Rica with the first starting on March 16th.

You can win one of three $8,000 GTD packages every Sunday at 6pm ET in the $55 buy-in Beast and Sit & Crush Live Cage satellite.

See the video here https://youtu.be/3JSqMVbaz3E



More information here https://www.americascardroom.eu/online-poker-promotions/live-cage/[/b]

[ACR Rep]

Get a bankroll boost for the OSS Cub3d!


Receive a 50% Reload Bonus up to $200 on your next deposit between now and February 28th.


Just use promo code: MILLIONS


More information here https://www.americascardroom.eu/online-poker-promotions/reload-millions/

[ACR Rep]

Our $15 Million OSS Cub3d starts in 2 days (February 25th) with the first of three parts, the Mini Online Super Series (MOSS).


The MOSS also has its own leaderboard with the top-10 finishers receiving four $265 tickets to future Million Dollar Sunday tourneys!


More information here https://www.americascardroom.eu/online-poker-promotions/oss-cubed/[/b]

[SyGambler]

Get a bankroll boost for the OSS Cub3d!


Receive a 50% Reload Bonus up to $200 on your next deposit between now and February 28th.


Just use promo code: MILLIONS

glad you have another reload bonus since I missed the PLO now , but why Jackpot games don't count ?? make the wager requirement higher but not sure if I can benefit from this bonus since my main volume is SNG2.0

also about the rakeback  two years ago I requested to change my account from VIP to flat rake back , can I now ask for a switch or not ?

[ACR Rep]

Get a bankroll boost for the OSS Cub3d!


Receive a 50% Reload Bonus up to $200 on your next deposit between now and February 28th.


Just use promo code: MILLIONS

glad you have another reload bonus since I missed the PLO now , but why Jackpot games don't count ?? make the wager requirement higher but not sure if I can benefit from this bonus since my main volume is SNG2.0

also about the rakeback  two years ago I requested to change my account from VIP to flat rake back , can I now ask for a switch or not ?

I sent the suggestion regarding the bonus and about the rakeback to VIP change, you can request it via email support@americascardroom.eu  Let me know once they send you the response.

[ACR Rep]

ACR’s $15 Million OSS Cub3d returns

Americas Cardroom saw the return of its OSS Cub3d (February 25th – March 25th) yesterday. It has a record $15 Million in guaranteed prize pools, including three Main Events, three leaderboards and five $1,000,001 GTD Million Dollar Sundays.

The 3-part tournament series begins with the Mini Online Super Series (MOSS). It is designed for smaller stakes players but still has nice-sized prize pools ($3.65 million GTD over 51 events).
 
The MOSS also has a separate leaderboard and the top-10 finishers will win four $265 tickets to Million Dollar Sunday tourneys.
 
Click here for the full MOSS and OSS Cub3d schedule https://www.americascardroom.eu/online-poker-promotions/oss-cubed/

Below is the guaranteed MOSS Main Event for each day, along with the buy-in. All times ET.

More tourneys can be viewed in the accompanied picture.

Monday (2/26) at 3:30pm - $60,000 - $20+2
Tuesday (2/27) at 7:45pm - $25,000 - $10+1
Wednesday (2/28) at 7:15pm - $80,000 - $50+5
Thursday (3/1) at 6:00pm - $5,000 - $4+.4
Friday (3/2) at 7:00pm - $10,000 - $5+.50
Saturday (3/3) at 8:00pm - $7,500 -   $3+.30
Sunday (3/4) at 3:00pm - $1,000,001 - $250+15
Sunday (3/4) at 4:00pm - $500,000 - $80+8

[ACR Rep]

Three more players won their $8,000 Live Cage package in last night’s Beast and Sit & Crush Live Cage satellite (6pm ET).


Another three are guaranteed to win their party trip to Costa Rica this Sunday.


See full details here https://www.americascardroom.eu/online-poker-promotions/live-cage/

[SimplyRouge2]

Hello,

I had trouble making a deposit.

I can login to the client fine and it does the updates if any. However, when I click on the Cashier, it just says loading and the cashier never loads.  Same thing happened on BCP too.

Could you let me know if this is an issue for just me, or if it is a known issue?  If it is a known issue what might some steps be to resolve it?

Thanks!

[ACR Rep]

Hello,

I had trouble making a deposit.

I can login to the client fine and it does the updates if any. However, when I click on the Cashier, it just says loading and the cashier never loads.  Same thing happened on BCP too.

Could you let me know if this is an issue for just me, or if it is a known issue?  If it is a known issue what might some steps be to resolve it?

Thanks!

Hello, It's a pleasure to assist you. Could you please let me know the following information:

-Which OS are you using? Mac or Windows?
-Which antivirus do you have?
-Which default browser you have?