Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money

[Amon Raa]

I tried to use your service to send BTC from my wirex account to my external wallet and i have $91.61 as shown in the screenshot:
http://image.prntscr.com/image/4ce57b33a79845bdb54e6da733ca0fd1.png

but i got this email :
http://image.prntscr.com/image/72011bd6e9d14b848dd1d13f9c1df89a.png

Everytime i try to send it, What is hell is that?

[Wirex]

I tried to use your service to send BTC from my wirex account to my external wallet and i have $91.61 as shown in the screenshot:
http://image.prntscr.com/image/4ce57b33a79845bdb54e6da733ca0fd1.png

but i got this email :
http://image.prntscr.com/image/72011bd6e9d14b848dd1d13f9c1df89a.png

Everytime i try to send it, What is hell is that?

Hello Amon. For this issue you need to write to to support@wirexapp.com. If you already wrote to support, please give me your support ticket number, and I might be able to speed thing up a bit

[Amon Raa]

I tried to use your service to send BTC from my wirex account to my external wallet and i have $91.61 as shown in the screenshot:
http://image.prntscr.com/image/4ce57b33a79845bdb54e6da733ca0fd1.png

but i got this email :
http://image.prntscr.com/image/72011bd6e9d14b848dd1d13f9c1df89a.png

Everytime i try to send it, What is hell is that?

Hello Amon. For this issue you need to write to to support@wirexapp.com. If you already wrote to support, please give me your support ticket number, and I might be able to speed thing up a bit

It is solved and I could send the btc out of my account but i am not sure why that happened.

[itention]

Please answer for ticket (52526) and (52877).

[gosha@e-coin]

Please answer for ticket (52526) and (52877).

replied

[vashpj]

Hello,

Thank you for resolving my problem, i just want to say that i appreciate the job you've done.
More power to wirex/e-coin team.

Regards,

[Wirex]

Hello,

Thank you for resolving my problem, i just want to say that i appreciate the job you've done.
More power to wirex/e-coin team.

Regards,

  Let us know if you need anything else

[redsn0w]

Hi Wirex, I would like to ask you one thing. Is there any problem with the deposits of bitcoins? Because I'm trying to generate a new btc address but every time it fails.

[BananaBar]

Hi Wirex, I would like to ask you one thing. Is there any problem with the deposits of bitcoins? Because I'm trying to generate a new btc address but every time it fails.

Their system is from 1970s, it will work, but only if you give it good 10-20 minutes per action. I was unloading my card to btc and took me good 40 minutes to complete my action. Trying to transfer my bitcoin from ecoin to my wallet for 20 minutes already, just watch a tv series or something while it's generating. It's fun to see other providers who are pretty new to the game have flawlessly working system and wirex/e-coin can't fix theirs for years  

Edit : Here we go again, a pending transaction stuck on wirex, classic situation. Time to make a ticket and wait 2 weeks for response, oh yes!

[diegoarmel]

I need help with 2 issues:

1. my account was hacked and they stolen 3 btc I sent numerous requests to get back access to my account. They changed the password and implemented 2 steps verification. Please answer my support tickets #54589, #54614, #54583, #54678, #54611
2. Why is the BTC address for deposit not changing? I have the same BTC address to deposit every time. This is not good, security issues, Please make it change every time like it used to do (generate a new one on every deposit)  

[BananaBar]

I need help with 2 issues:

1. my account was hacked and they stolen 3 btc I sent numerous requests to get back access to my account. They changed the password and implemented 2 steps verification. Please answer my support tickets #54589, #54614, #54583, #54678, #54611
2. Why is the BTC address for deposit not changing? I have the same BTC address to deposit every time. This is not good, security issues, Please make it change every time like it used to do (generate a new one on every deposit) 

Why would you even keep your btc at wirex when they have not the best feedback lately? I am trying to recover 3 btc myself from them that they have stuck in "Pending" and will most likely move to other debit card issuer.

[diegoarmel]

I need help with 2 issues:

1. my account was hacked and they stolen 3 btc I sent numerous requests to get back access to my account. They changed the password and implemented 2 steps verification. Please answer my support tickets #54589, #54614, #54583, #54678, #54611
2. Why is the BTC address for deposit not changing? I have the same BTC address to deposit every time. This is not good, security issues, Please make it change every time like it used to do (generate a new one on every deposit) 

Why would you even keep your btc at wirex when they have not the best feedback lately? I am trying to recover 3 btc myself from them that they have stuck in "Pending" and will most likely move to other debit card issuer.

I did not, I put 3 BTC, exchange them to Euro to my card so I can cash them. This was at 1AM, at 1PM they hacked the account, buy back 3 btc and transferred them. I did not have the chance to cash them out

[BananaBar]

I need help with 2 issues:

1. my account was hacked and they stolen 3 btc I sent numerous requests to get back access to my account. They changed the password and implemented 2 steps verification. Please answer my support tickets #54589, #54614, #54583, #54678, #54611
2. Why is the BTC address for deposit not changing? I have the same BTC address to deposit every time. This is not good, security issues, Please make it change every time like it used to do (generate a new one on every deposit) 

Why would you even keep your btc at wirex when they have not the best feedback lately? I am trying to recover 3 btc myself from them that they have stuck in "Pending" and will most likely move to other debit card issuer.

I did not, I put 3 BTC, exchange them to Euro to my card so I can cash them. This was at 1AM, at 1PM they hacked the account, buy back 3 btc and transferred them. I did not have the chance to cash them out

Well, that's on you for not securing your account properly tbh.

[Openkore]

Hello @Wirex.

I'm interested in buying bitcoins with my PayPal and then withdraw via ATM with the physical debit card.

1) I'm from Colombia. Can I do this without problems?
2) I see the Wirex website isn't functional yet. Can I order a debit card at e-Coin and it will work OK in the future?

Thanks.

[elsabaa]

the service is now fraud i believe

i got 382.28 pound on my card and they block my card

it's been 2 months since i ask them to refund me my money
send alot of tickets no answer these are the latest #55464 and #46381 and alot but no reply

would any one help me

[HmmMAA]

My deposit with BTC has almost 100 confirmations and it's still in pending status . Totally dissapointed , i'm paying a 3% fee to have my money the time i want them and not when your system decides to . My case is 58005 .

[OmegaStarScream]

My deposit with BTC has almost 100 confirmations and it's still in pending status . Totally dissapointed , i'm paying a 3% fee to have my money the time i want them and not when your system decides to . My case is 58005 .

It most of the time has nothing to do with their system or servers but with the banks they are dealing with , think of them like an intermediate between you and the bank.

[HmmMAA]

My deposit with BTC has almost 100 confirmations and it's still in pending status . Totally dissapointed , i'm paying a 3% fee to have my money the time i want them and not when your system decides to . My case is 58005 .

It most of the time has nothing to do with their system or servers but with the banks they are dealing with , think of them like an intermediate between you and the bank.

I can understand that , but their support could at least send a reply to my ticket or tehy could make an announcement that are facing some problems . Their behavior is totally unprofessional .

[gosha@e-coin]

My deposit with BTC has almost 100 confirmations and it's still in pending status . Totally dissapointed , i'm paying a 3% fee to have my money the time i want them and not when your system decides to . My case is 58005 .

It most of the time has nothing to do with their system or servers but with the banks they are dealing with , think of them like an intermediate between you and the bank.

I can understand that , but their support could at least send a reply to my ticket or tehy could make an announcement that are facing some problems . Their behavior is totally unprofessional .

hi mate,

you are not paying any fee for depositing the BTC. The issue will be looked into shortly. You only sent the ticket today, so, it's a bit early to panic or complain

[gosha@e-coin]

the service is now fraud i believe

i got 382.28 pound on my card and they block my card

it's been 2 months since i ask them to refund me my money
send alot of tickets no answer these are the latest #55464 and #46381 and alot but no reply

would any one help me

you tried to load your unverified card via PayPal, which is no longer allowed by the bank (has been the case for several months now), which has led to the bank blocking your account - we had nothing to do with it, either with the attempted load (not via our platform, but via 3rd party), nor with the block itself.

We are trying to resolve this with the bank, but they don't have the procedure for refund, the only straightforward way to get the money is to verify the account and the pending amount will be loaded.

We will certainly keep trying, but it is not really correct of you to blame us for your own mistake..