Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money

[gosha@e-coin]

Will i be ever able to log into https://wirexapp.com with my e-coin credentials ?
User & Pass accepted, i enter two factor authentication code, but can not go beyond that..

wirexapp.com will become live very soon - please, keep an eye on the official announcement.
meanwhile, please, use e.coin.io or Wirex mobile app

[gosha@e-coin]

Hi

Wirex offers Mastercard, are they Maestro cards ? I am looking for a card mastercard wich is not a maestro

If they didn't change anything since the last time I have used them then the virtual card should a Visa one and the physical card should be MasterCard, there is no Maestro.

correct - plastic cards cards are MasterCard, virtual cards are Visa. We don't do Maestro

[loews]

how much $ should i have in my wirex or e-coin debit card to confirm paypal account?

[gosha@e-coin]

how much $ should i have in my wirex or e-coin debit card to confirm paypal account?

not entirely sure, as this is a by-product of our service, not a service we actually offer, but it's a very small amount - $1 or $3 or smth like that.

The more important thing is to ensure that your Wirex account is verified. If it isn't and you attempt to link it to paypal and/or load with money, it may get blocked by the bank

[johnrebibo]

Hello, first of all thank you for the speed of your service, but I have a problem concerning the loading of the card, I tried with different computer and internet browser.

Service unavailable - try again later

Ticket: 78982

[Alejandra]

I have been using e-coin for a while with no problem and I made a lot of transactions with unverified account because I see the limits is ok with me suddenly days ago I withdrew from my PayPal account $108 then my card got blocked for no reason and asked me for verification and I submitted my passport (chile) and my bank account statement (UK)
And yesterday they informed me via email that my documents is rejected because my documents doesn't match I have no idea why but I don't know why it blocked from the beginning I read the TOS and I did not violate anything I'm sure of that so I need help to verify my account I'm gonna lose faith in this company if they did not resolve this  and how they gonna refund my money if the problem did not resolve because I withdraw the money from paypal???

Thanks in advance,

[Wirex]

I have been using e-coin for a while with no problem and I made a lot of transactions with unverified account because I see the limits is ok with me suddenly days ago I withdrew from my PayPal account $108 then my card got blocked for no reason and asked me for verification and I submitted my passport (chile) and my bank account statement (UK)
And yesterday they informed me via email that my documents is rejected because my documents doesn't match I have no idea why but I don't know why it blocked from the beginning I read the TOS and I did not violate anything I'm sure of that so I need help to verify my account I'm gonna lose faith in this company if they did not resolve this  and how they gonna refund my money if the problem did not resolve because I withdraw the money from paypal???

Thanks in advance,

Hello Alejandra. First, please check this link to learn more about how to use your Wirex Card in Paypal:
https://help.wirexapp.com/hc/en-us/articles/115000599249-FAQ-about-PayPal

As stated, Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. This means unverified Wirex users will only able to top up via bitcoin and altcoin transfers. If you have not verified your account, please read this tutorial for step-by-step instructions:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

Now, as you can see, Your card was blocked BY THE BANK, not Wirex, because you made a transaction you shouldn't do. Please contact the support team at support@wirexapp.com so they can help you with this issue. It's quite easy to fix if you verify your account, though it might take some time. However, It's better if you verify your information with the support team first and ask for help, so you don't have to send your verification documents  more than once. Also, please remember all documents must be ON YOUR NAME and must match the information you gave to Wirex when you registered.

If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit.

[Wirex]

Hello, first of all thank you for the speed of your service, but I have a problem concerning the loading of the card, I tried with different computer and internet browser.

Service unavailable - try again later

Ticket: 78982

Hello John. We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.

However, Just in case, I will post your ticket with the support team so they can act faster on it. Please have patience while the support team check the issue. I will let you know as soon as they answer.

UPDATE: The support team already answered your ticket, John. Please check your transactions and Let us know if the issue still persists.

[Wirex]

how much $ should i have in my wirex or e-coin debit card to confirm paypal account?

Usually 10 usd should be enough. However, If you want to withdraw funds from PayPal to your card, you will need to talk directly with PayPal's support team and ask them about their policies for your country regarding Prepaid Debit Cards. Check this link to learn more about the subject:  https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/

Also, Please keep in mind you NEED to verify your Wirex account in order to do anykind of transaction in PayPal with you Wirex Card.. It's absolutely necessary. DO NOT TRY to withdraw from PayPal to your card without doing the Wirex Verification Process, or your card WILL BE BLOCKED BY THE BANK.

Check this link to learn more about the Verification process:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

[OmegaStarScream]

Have you guys encountered any problems while upgrading? I thought the Wirexapp 2.0 should've been available for the public last week end?

[redsn0w]

Is there a way to check how much I deposited in the plastic card (the total)? So I can see how much I can still deposit in the card.

Thanks for the attention.

[gosha@e-coin]

Have you guys encountered any problems while upgrading? I thought the Wirexapp 2.0 should've been available for the public last week end?

we haven't, just testing and checking and double-checking everything to minimise the chance of encountering any problems.
It's a massive update, not just the interface and certain functions, but also a deep reworking of the whole platform, hence the time taken

[gosha@e-coin]

Is there a way to check how much I deposited in the plastic card (the total)? So I can see how much I can still deposit in the card.

Thanks for the attention.

for the time being the way to do so is to ask support@wirexapp.com.
In future we plan to add this info in the account page

[fxaddicted]

The Problem solved . thanks a lot guys

[Alejandra]

I have been using e-coin for a while with no problem and I made a lot of transactions with unverified account because I see the limits is ok with me suddenly days ago I withdrew from my PayPal account $108 then my card got blocked for no reason and asked me for verification and I submitted my passport (chile) and my bank account statement (UK)
And yesterday they informed me via email that my documents is rejected because my documents doesn't match I have no idea why but I don't know why it blocked from the beginning I read the TOS and I did not violate anything I'm sure of that so I need help to verify my account I'm gonna lose faith in this company if they did not resolve this  and how they gonna refund my money if the problem did not resolve because I withdraw the money from paypal???

Thanks in advance,

Hello Alejandra. First, please check this link to learn more about how to use your Wirex Card in Paypal:
https://help.wirexapp.com/hc/en-us/articles/115000599249-FAQ-about-PayPal

As stated, Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. This means unverified Wirex users will only able to top up via bitcoin and altcoin transfers. If you have not verified your account, please read this tutorial for step-by-step instructions:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

Now, as you can see, Your card was blocked BY THE BANK, not Wirex, because you made a transaction you shouldn't do. Please contact the support team at support@wirexapp.com so they can help you with this issue. It's quite easy to fix if you verify your account, though it might take some time. However, It's better if you verify your information with the support team first and ask for help, so you don't have to send your verification documents  more than once. Also, please remember all documents must be ON YOUR NAME and must match the information you gave to Wirex when you registered.

If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit.

I realized that when i ordered the card i put Iceland address which i was there at the moment in a hotel and it's not my residential address and i didn't know that it's important so the bank issued the card with the address that i ordered the card with and now I'm in UK and submitted the proof of address again and i'm asking for help to solve this issue because also i have money in this card and i can't spend it until the account get verified sorry for my lack of experience i'm not good at the tech stuff but i'm learning from my mistakes now  if you want me to send my documents to you here i will and this is my support ticket number (80015)

Waiting for your help

Thanks in advance,
Ale

[Wirex]

I realized that when i ordered the card i put Iceland address which i was there at the moment in a hotel and it's not my residential address and i didn't know that it's important so the bank issued the card with the address that i ordered the card with and now I'm in UK and submitted the proof of address again and i'm asking for help to solve this issue because also i have money in this card and i can't spend it until the account get verified sorry for my lack of experience i'm not good at the tech stuff but i'm learning from my mistakes now  if you want me to send my documents to you here i will and this is my support ticket number (80015)

Don't worry. You don't need to send me anything. Just follow the verification process and request help with the support team. I will post your ticket with the support team so they can act faster on it. Please have patience while the support team check the issue. I will let you know as soon as they answer.

[SimmonenY]

Hi, I just wanted to say I've got an upgrade and it looks great but I can't seem to change the language. Other than that it looks good. I'll try it today.

[wizzardTim]

If someone chooses the unverified method, can he order many physical cards ?
Or he is obliged to upgrade the one unique card?

[redsn0w]

Is there a way to check how much I deposited in the plastic card (the total)? So I can see how much I can still deposit in the card.

Thanks for the attention.

for the time being the way to do so is to ask support@wirexapp.com.
In future we plan to add this info in the account page

Okay, thanks.

I will send an email right now .

[gdrjdys]

Oh that new update.... 

Dear Wirex workers, see how its shitty looking on latest MacOS - Safari:

https://preview.ibb.co/gbHyBQ/3.png
https://preview.ibb.co/gbaqQk/4.png
https://preview.ibb.co/ioJoBQ/6.png

Did you even tested it before launching???

Hope you will repair it fast and I will not need to migrate on other product...

THANKS.