Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money

[Wirex-E-Coin]

request 240910

Hi!
As I can see your issue was solved. Can you check please your balance? If you have any additional questions please continue further communication in your ticket.
Have a nice day!

[fokysss]

Hi. Is there any issues with your website and app ? I sent BTC to my Wirex BTC address and my transaction has been confirmed BUT I can't see my BTC in my wallet, balance is 0 when it should be 0.8075 BTC.  
My ticket number is - Your request (252964)
And before anyone says anything YES i used the correct wallet and didn't send money somewhere else.

Update :They solved the problem, tnx.

[OmegaStarScream]

I was just reading an article on CoinSpeaker that you are in partnership with SBI holdings, what does it mean for the average user? should we expect seeing lower fees or more countries being supported?

[Retired]

Was really looking to order this card but all I see is people having different worrying problems. Does the card really work or there are constant problems with it?

Mine works fine. At start my few issues were solved by their support and I've had no problems in the last ~2 months. All the merchants (Romania) have accepted the card until now.


@Wirex: I've just seen this list, maybe you should also work a little more on those exchange fees, else the competition will get your customers:

1. Advcash: 100 EUR = 0,02156 BTC = to load you really pay 103,87 EUR
2. Wirex: 100 EUR = 0,02153 BTC = to load you really pay 103,73 EUR
3. Cryptopay: 100 EUR = 0,02146 BTC  = to load you really pay 103,394 EUR
4. Bitpay: 100 EUR = 0,021384 BTC = to load you really pay 103,02 EUR
5. Spectrocoin: 100 EUR = 0,0213809 = o load you really pay 103,01 EUR
6. Xapo: 100 EUR = 0,021092 = you really pay 101,621 EUR
7. ShakePay: 100 EUR = 0,02107180 = you really pay 101,24 EUR

It's important to state that the list would probably be different with different amounts.

[NeuroticFish]

1. Advcash: 100 EUR = 0,02156 BTC = to load you really pay 103,87 EUR
2. Wirex: 100 EUR = 0,02153 BTC = to load you really pay 103,73 EUR
3. Cryptopay: 100 EUR = 0,02146 BTC  = to load you really pay 103,394 EUR
4. Bitpay: 100 EUR = 0,021384 BTC = to load you really pay 103,02 EUR
5. Spectrocoin: 100 EUR = 0,0213809 = o load you really pay 103,01 EUR
6. Xapo: 100 EUR = 0,021092 = you really pay 101,621 EUR
7. ShakePay: 100 EUR = 0,02107180 = you really pay 101,24 EUR

It's important to state that the list would probably be different with different amounts.

If you read carefully, you'll see that there are 2 main fees: 1% and 3%. There is a smaller or bigger variance around that because of the time the transaction/check is done, maybe some other fees (exchanges use to have some 0.2% which may or may not be included) and so on. And here you are right, the variance after 3% may differ from an amount to another.

My point back then was that even a decrease from 3% to 2.5-2.8% would give Wirex a way better position. But I guess that will not happen too fast. (This is also an answer to OmegaStarScream).
Now they have other priorities, from what I've read.
One good thing is that from what I read here, the support started working faster and better. And this helps too.

[Biffa]

How does Bitwala compare?

[operator55]

How does Bitwala compare?

Bitwala is good. I didnt have to time to check it. But overall it should be somewhere on bottom with around 1.5%.

Generally there is huge group of debit cards that has 3-4%... (excluding FX fee is you need to withdraw in other currency) and runners up with < 2%
IMO xapo is worth mentioning, since it's very popular and as market leaders they didn't increase fee too much.

wirex will tell you that it differs on market rates blablalblalba, fact is that i did this test almost at same time on all providers websites, when market price was very stable

[Wirex-E-Coin]

I was just reading an article on CoinSpeaker that you are in partnership with SBI holdings, what does it mean for the average user? should we expect seeing lower fees or more countries being supported?

Hi!

It will benefit all the customers in the future. Unfortunately, I cannot disclose how exactly yet.

[Sokol66]

Greetings,

On October 14, the cards in Ukraine were blocked. At the moment of the block, my card stored 352 dollars and I immediately opened a ticket asking for a refund. I was told that on 16th (Monday) all refunds will be finalized in BTC, but later on the support representative followed up my request by saying that the situation is complicated. He is still saying that nobody has a clue when the refund can possibly happen.

Dear sir, I am a poor Ukrainian chap and I need those funds. Can you make it happen or at least tell me something definite? This situation is irritating, and it feels like I lost 352 bucks just for being unattentive to one email about the card termination.

The number of my request is (251784).

I thank you and hope to see my money back especially taking into account the fact that I make 300 $ a year those days.

[Wirex-E-Coin]

Greetings,

On October 14, the cards in Ukraine were blocked. At the moment of the block, my card stored 352 dollars and I immediately opened a ticket asking for a refund. I was told that on 16th (Monday) all refunds will be finalized in BTC, but later on the support representative followed up my request by saying that the situation is complicated. He is still saying that nobody has a clue when the refund can possibly happen.

Dear sir, I am a poor Ukrainian chap and I need those funds. Can you make it happen or at least tell me something definite? This situation is irritating, and it feels like I lost 352 bucks just for being unattentive to one email about the card termination.

The number of my request is (251784).

I thank you and hope to see my money back especially taking into account the fact that I make 300 $ a year those days.

Dear Sokol66,
I understand your concern and please accept our apologies for taking it so long. There was a small misunderstanding and the delay because of that. However, the agent was right that the issue is rather complicated. On the 14th of October, all cards from unsupported countries were automatically unloaded. In your case, it didn't happen for some reason and we had to ask the confirmation from the bank about your funds.
The confirmation has been already received and your issue should be resolved soon. More details will be provided in your ticket.

Have a great day!

[lite]

I saw today that my virtual card has been blocked, why has it been blocked? i'm excepting a refund on that blocked card, will it be credited in my account?

[warningsigns]

I saw today that my virtual card has been blocked, why has it been blocked? i'm excepting a refund on that blocked card, will it be credited in my account?

You should contact their support to ask about the blocked card. It was probably blocked because of the incoming refund. If your virtual card is not fully verified and if the limits are on the lower end of the scale, then the refund might have hit your card's limit which explains the block.

Or, if unverified, the card is probably not allowed to receive refunds.

Or, if you have a Wave Crest virtual card and you are not a resident of their allowed countries, then this should explain the block. This list of countries was recently shrunk and restricted to residents of mostly EU countries (Turkey and Israel included). The rest of the world is excluded.

If you do not live in any of the countries below, then you should contact Wirex's support to ask about your refund.

Andorra, Austria, Bailiwick of Guernsey, Bailiwick of Jersey, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

[Nevare.]

Hello,

A couple weeks ago I purchased something on Paypal using the debit wirex card , the seller issued a full refund and paypal confirmed the refund has been sent, however I can't see still the money. Shall I open ticket or keep waiting?

[Wirex-E-Coin]

Hello,

A couple weeks ago I purchased something on Paypal using the debit wirex card , the seller issued a full refund and paypal confirmed the refund has been sent, however I can't see still the money. Shall I open ticket or keep waiting?

Hello.

If 14-15 days have already passed you need to create a ticket by sending a message to support@wirexapp.com from your e-mail registered with Wirex. 

[Retired]

How long does verification usually take?

[Nevare.]

How long does verification usually take?

It took 3 days to me.

[NeuroticFish]

@Wirex, I have some questions again. And I want to make this clear, I don't want to force you reduce the fees, I just want you to check the numbers.

Basically the question is "how to understand the 0% fees, but wholesale rates at currency exchange?".
Let me elaborate, with numbers.

I've done some tests and the exchange rate for EUR-RON you use these days is 4.44-4.45 when my old bank gives around 4.54. That's some 2-2.2% difference which I cannot explain.
Somebody else made a calculation and the difference between your rate and VISA exchange rate is 3%.

Something else puzzles me even more. If the purchase I make is very small, under 3-4 EUR, the exchange rate becomes better (4.47 instead of 4.45).
So again, are those numbers correct, or am I missing something?

Thank you.

[Dudy]

I like it and I am going to try it out today and see

[Dudy]

Oh God

Was really looking to order this card but what people posting here is not good and I hope Wirex team will make there system more trusted

[NeuroticFish]

Oh God

Was really looking to order this card but what people posting here is not good and I hope Wirex team will make there system more trusted

If it helps, I can tell that I've been using Wirex card already for some 3-4 months without any big issues.
No merchant refused it until now and all the small issues or questions I've had were answered or fixed in a reasonable time.