Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money

[stompix]

PS. Maybe we should make (or revive) a thread about all these card providers? I'm not comfortable talking about the others in Wirex' thread, which was supposed to discuss about them and maybe them offering support (like sometime in the past).

I would be an idea since after the storm that took down most of them the whole sector is a mess.
I recently saw a post from OmegaStarScream about a list but I doubt it's really accurate

this list,

And yeah, we're discussing wirex, how better is than x and how it took 30 days to make a transfer which is 30 days worse than y  

I don't know, is it so difficult to make such a business in a proper and nice way, getting all the good points from all the others?!

Seems like!
I doubt we're going to see a real good service until a real bank starts dealing with it.
Which would be....

Much depends on where you're at and local banking attitudes. The only reason I'm using this card is I want something completely removed from my banking. In the UK banks are all to happy to give you your marching orders if they sniff cryptoness. Using this card negates any possibility of that. Same goes for Mr. Fish's Revolut use. Revolut seem just as happy to meddle with you but if they shut you down it doesn't impact any other part of your life.

I have double citizenship in the EU and had a fiscal residence for two years in a third country.
Never have I experienced problems with banks, ING, BNP and AMRO and I might have once used Danske but I don't remember that well it.

But we share the same objective, I want crypto in one place that has nothing to do with my bank activities.
 

[Bossian]

Hi,
It's a shame I bump into this topic just after sending a bank transfer to my Wirex account. I hope it will be received without any trouble. Will keep you informed.
It's a new account, first time I use the bank transfer option.

Just thought I should write some feedback:
On Monday, sent a SEPA bank transfer to my Wirex account (1000 EUR), credited to my account on Wednesday
On Thursday, sent a SEPA bank transfer from my Wirex account to another account of mine, credited on my other account the next day (today, Friday).
So not too bad for a first experience with them. 

[gentlemand]

Well, I have my first issue requiring support. The verified by Visa password has been blocked, not that I remember setting one, and they say to contact the provider to reset it. In quite a few places I can't spend online with it now.

Using the word 'password' got bot responses from support about resetting my Wirex password which is fully present and fine. Using the phrase 'pass word' to attempt to get a real person got a response about looking into it several days ago. Nada since.

I most certainly will never be indulging in anything that requires their potential intervention like bank transfers based on the uselessness on display.

[stompix]

Well, I have my first issue requiring support. The verified by Visa password has been blocked, not that I remember setting one, and they say to contact the provider to reset it. In quite a few places I can't spend online with it now.

I wanted to ask you about this, didn't have time at that moment forgot and the topic was never back on my watch list....
What do you mean by "verified by visa password"?

I once used it online just as a test to pay a one-month subscription but there was nothing like a second authorization or a password.
Just entered my info and it was done. Neither can I find anything like this in my app.


LE:
wtf???
I've just went to double check if I have something similar and instead of the card details I have a line with "order card"
 

[gentlemand]

I wanted to ask you about this, didn't have time at that moment forgot and the topic was never back on my watch list....
What do you mean by "verified by visa password"?

I once used it online just as a test to pay a one-month subscription but there was nothing like a second authorization or a password.
Just entered my info and it was done. Neither can I find anything like this in my app.

What it says pretty much. Visa sets and asks for a password when you make an online spend. It's a unique password for the Visa splash screen that pops up. Not all websites ask for it. I really don't remember setting one and I tried my usual password 2-3 times and then it gave me that locked message.

For the record Wirex have done fuck all so I'll ask them one more time and then I'm switching to Coinbase. If this is their idea of support and there's a major problem that's not reassuring.

[NeuroticFish]

What it says pretty much. Visa sets and asks for a password when you make an online spend. It's a unique password for the Visa splash screen that pops up. Not all websites ask for it.

I guess it's the 3D Secure/Verified by Visa (VBV) password for online payments.
Although I think that I've had such a password on the old (Wavecrest) Wirex card, I don't have on the new one, so if you have it, it may be related to higher amounts of money spent in online transactions.

I think that it's handled completely independent from Wirex (it may be handled by the bank though. Contis?).
It should have been asking first for set a password (obviously) - OR (!!) - the newer 3DS handling is done in many places by sending you an SMS to your phone with the code.

[gentlemand]

I think that it's handled completely independent from Wirex (it may be handled by the bank though. Contis?).
It should have been asking first for set a password (obviously) - OR (!!) - the newer 3DS handling is done in many places by sending you an SMS to your phone with the code.

You have to do some major research to find the contis name and there's no one else to turn to in this time of need so that makes it Wirex's problem. They're the ones with their name on it. Still nothing from them.

[adrov]

Is anyone going to participate IEO (ICO) and get some of the WXT? Please elaborate why yes/no. Cheers!

[stompix]

What it says pretty much. Visa sets and asks for a password when you make an online spend. It's a unique password for the Visa splash screen that pops up. Not all websites ask for it.

I guess it's the 3D Secure/Verified by Visa (VBV) password for online payments.

Oh, the elusive verified by visa secure which I have managed to encounter only once and when I did it presented my with an option, if your card is not enlisted in the program ...blab bla
Of course, it might because I mainly use direct debit for utilities and for small purchases PayPal and etc.

And it seems even without this hassle the wirex card sucks at this cause I tried to buy a game yesterday for a test and although the price was listed in euros I again run into the conversion rates because the company was registered in NZ.
Never had this problem with a genuine visa and MasterCard.

Also, the card is still on and off in the app, exchange fails 9 times out of 10, deposits to the card 8 out 10...nothing like this happened in the first month I've got it. Maybe their system, as well as customer support, have failed to keep pace with the number of users.

Is anyone going to participate IEO (ICO) and get some of the WXT? Please elaborate why yes/no. Cheers!

Nope, no way in hell and it's another red flag on top of a growing pile of other flags.
Simple question, why would they need a ICO other than for cash grabbing purpose?

[popadoodle]

I tried to change a mere 60 pounds in Bitcoin on Wirex yesterday morning and it disappeared into a black hole. 'Failed'.

How convenient for them after I send my coins that the Euro/Bitcoin conversion fails and my Bitcoin is no longer available.

This is now the 2nd time they have stolen from me.

Support ignores me for 24 hours and then if I am lucky I get some bullshit reply.

Seriously seriously pissed off with these guys.

[gentlemand]

Also, the card is still on and off in the app, exchange fails 9 times out of 10, deposits to the card 8 out 10...nothing like this happened in the first month I've got it. Maybe their system, as well as customer support, have failed to keep pace with the number of users.

I've never had an exchange fail myself. If it's not going to work the app doesn't give me the option in the first place.

This is now the 2nd time they have stolen from me.

That's never happened to me either. I must be better liked there than you.

I don't think it's going to be pretty if there's to be another bull run. It's buggy enough in the quiet times. If there are millions of people trying to pile in or out they're going to wilt completely.

[adrov]

Also, the card is still on and off in the app, exchange fails 9 times out of 10, deposits to the card 8 out 10...nothing like this happened in the first month I've got it. Maybe their system, as well as customer support, have failed to keep pace with the number of users.

I've never had an exchange fail myself. If it's not going to work the app doesn't give me the option in the first place.

This is now the 2nd time they have stolen from me.

That's never happened to me either. I must be better liked there than you.

I don't think it's going to be pretty if there's to be another bull run. It's buggy enough in the quiet times. If there are millions of people trying to pile in or out they're going to wilt completely.

I have been using the visa card regularly (day to day purchases) for approx a year now. Only issue I had so far was with contactless paying, which is sometimes scuffed and wants you to enter PIN :/

But yeah, considering all the bs on here and reddit, I would say that in case of bull run this is going to be nasty =)

[popadoodle]

Now on day three without a response from customer service.

The bitcoin that I tried to change appears to have been sent back to me, but I am unable to actually see it in any account, ie use it. What a farce.

Come on Wirex. Give the money back NOW!!!  This is not how it is supposed to work.

I will never ever use Wirex again.  Never.

[stompix]

Also, the card is still on and off in the app, exchange fails 9 times out of 10, deposits to the card 8 out 10...nothing like this happened in the first month I've got it. Maybe their system, as well as customer support, have failed to keep pace with the number of users.

I've never had an exchange fail myself. If it's not going to work the app doesn't give me the option in the first place.

In my case, I can always go to the exchange tab, select the euro amount, and then when the big button with "exchange" pops up and I tap it it it stays silent for 3 4 seconds then I get a notification that the operation can't be processed please try again later.
Recently I've seen that sometimes add funds to the card is disabled although I have funds to deposit but this doesn't prevent the same errors.

Lucky that with the increase in price I feel a little bit less anxious to spend coins when the next day it's up 10% so those issues are not troubling me for now.

Now on day three without a response from customer service.

From what I've read till now it's the usual, you either get a fast generic response that solves nothing or you wait for days and days.

[popadoodle]

Wirex still have not resolved my problem. Since Monday.

They seem to have stolen from me, no response.

Is there somewhere I can report them?

[stompix]

Wirex still have not resolved my problem. Since Monday.
They seem to have stolen from me, no response.
Is there somewhere I can report them?

You mentioned GBP so I assume gentlemand would know with whom to file a complaint in your country.

Here we have some sort of customer protection office but it does not have the power to address international matters so after they themselves figure it out you have been scammed they address some other entity and from there and 3 offices down the road they will finally contact the counterpart in the country where Wirex is registered.

If it's the same in the UK, and I assume it is, I don't think you'll solve anything this decade.

[gentlemand]

Wirex has an e-money licence from the Financial Conduct Authority in the UK. I don't know if that means much or is at all hard to get but that's the first place to look.

[Bossian]

Wirex still have not resolved my problem. Since Monday.

They seem to have stolen from me, no response.

Is there somewhere I can report them?

Contact them on Twitter and tell them what is your ticket number, did that last time, they answer pretty fast on Twitter.

[stompix]

Wirex still have not resolved my problem. Since Monday.
They seem to have stolen from me, no response.
Is there somewhere I can report them?

Contact them on Twitter and tell them what is your ticket number, did that last time, they answer pretty fast on Twitter.

As I was saying.

I might be getting too old for this but checking twitter for issues you have with some kind of banking business is a bit...

This is crazy, imagine calling and emailing a business and since none answers having to go to tw or fb to contact support.
I can't wait for the moment I ask an employee in a superstore where the ice cream is and he would tell me to ask on TW their sweets department at #werunoutofgoodnamessuperstore33customerinfo

Couldn't they redirect all the staff that monitors Twitter to actually answer support emails?

[Bossian]

Wirex still have not resolved my problem. Since Monday.
They seem to have stolen from me, no response.
Is there somewhere I can report them?

Contact them on Twitter and tell them what is your ticket number, did that last time, they answer pretty fast on Twitter.

As I was saying.

I might be getting too old for this but checking twitter for issues you have with some kind of banking business is a bit...

This is crazy, imagine calling and emailing a business and since none answers having to go to tw or fb to contact support.
I can't wait for the moment I ask an employee in a superstore where the ice cream is and he would tell me to ask on TW their sweets department at #werunoutofgoodnamessuperstore33customerinfo

Couldn't they redirect all the staff that monitors Twitter to actually answer support emails?

I know, I actually agree with you. But this is the way I managed to get in touch with them quick enough.

I hate Twitter.

2019 sucks. Bring back the 2000s.