I think it's unfair that sometimes the games are best of two and we don't even know that before betting unless you actually find out information on the game and the league before you bet through other sites. For example:
Team Spirit (58%) vs (17%) Ad Finem 1 - 1 and all other Dream League Games today were best of 2. How are we supposed to know there is a chance to win a draw unless you check for example gosugamers or dota2lounge or csgolounge?
I think you should refund these games because no where does it indicate that it's actually a best of 2 game, which is misleading when betting. The draw option shouldn't be there if the game can't finish in a draw. I think it's pretty bad to know that house took in 100% of the wins there because no one knew the game could've been a draw.
Also, there needs to be a way for the site to update games that are postponed to another day. For example, it says this on gamebet.gg:
Infamous vs Elite Wolves 4/17/2016, 7:01:32 PM
but it was rescheduled. It still says April 17th even though the game is now April 20th.
If you guys found a way to get this updated, we'd be able to see the bet on the main page and more people would be able to bet on it. Also, now my money is stuck in "pending" from when the original game was supposed to be, on the 17th. Things can change a lot in 3 days. Maybe one of the teams caught on fire and now have a streak. Maybe something personal happened to the player and game odds are changes. Maybe a sub has to come in. So many variables. If games are postponed, the money bet should be refunded immediately rather than forcing us to keep the same bet and for DAYS in pending.
Gamebet.gg needs to account for this and let people know. I really think a lot of time needs to be invested to fix these issues asap.
It's taking a very long time for payout today on the site. I haven't been paid for a single game yet even though 10+ have finished. I'm finding that as the days go by, a lot of my time is dedicated to double and triple checking other websites to see who won and if the bets will be paid out / updated properly. A ton of games have finished and I don't want to have to deposit more money just because I'm waiting for bet payouts. Would be really nice to get payouts within a reasonable time for most games:
Isurus... (30%) vs (70%) Saigon Jokers 1 - 0
SuperMassive... (67%) vs (33%) DetonatioN... 1 - 0
and so many more games.
This is a major issue once again and needs to be addressed immediately.
So now before I bet every game, I'm checking other websites to see if a draw is possible. Then today, 90% of the steams don't work so I have to watch the game elsewhere. Then after the game, it doesn't update and I have to find out stats on the game elsewhere since nothing is updating on gamebet.gg and hasn't for hours now.
I know you guys are working hard on these issues, but there are immediate problems that make betting discouraging and doesn't provide peace of mind during this process. In fact it's infuriating most times when betting; having to deal with finding out if it can be a draw, waiting for payout hours after games finish, and cross checking all games. I know that these are kinks and you rely on us to find these mistakes so you can fix them, but I'm honestly starting to hate the fact that we're all being affect so negatively here. Actually only the people who are discovering these issues are being affected. 99% of the people who bet have no idea there are issues and assume that they're bets are going through fine, but they're not at all!
I'm starting to get incredibly paranoid during this betting process. I'm having doubts about if the games are accurate, if the right teams are even playing, if it can end in a draw, if i'm going to be paid out correctly, if the right statistic is gathered for the game.. etc.
I'm sorry to say but when betting there, I'm starting to lose all peace of mind for very valid reasons. The concept of the website is great, but how it works is fundamentally flawed, making the site extremely unreliable right now.
Today's payouts are having issues
Every game is almost done for the day and all my games are still pending from the morning. Not a single game has been paid out for April 18 if you notice.
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Notice I have 0.00 in my account and that the next game starts at 5pm? Also these two games you see that are "live" have been "live" for 12+ hours now. They finished a while ago. There have been 15+ games between morning and now. I've bet on literally every single game today (and every day) all games are still "pending" despite them finishing them hours ago. I'd really like to be paid so I don't have to make more transfers from and to other accounts.
I haven't even talked to you guys about my refund yet either of $12 after discovering these issues. It took me over 4 hours to calculate this number by cross checking every game of mine. This is a combination of games where you guys don't tell us if a draw is possible, if my game was refunded instead of paid out properly, games being postponed and odds for the games change (like the above game I mentioned that's post poned 3 days)etc.. I really don't want to get into the details again of confirming every game. Hopefully you know by now I'm not trying to make a quick buck and that $12 isn't much, but the principle carries a lot of weight. My address to my gamebet is and I'd appreciate the $12 in GG:
1PyVxW6ihp9L5hj91qQoJHfhZM7S2MbVfA
Guys please keep raising these issues with the dev as it needs to be sorted out ASAP. It's not just a problem with me. Everyone is having these problems, you just don't notice it and aren't looking, but I assure you that you're losing money without even know it or your chances of betting and winning are lower due to the fact that not all information is accurate, like which team's playing or if the game can end in a draw. I can't help but feel cheated. It's not like they're issues that aren't affecting us and we can sit as long as we need to to have this fixed. It's in issue that's directly affecting our decision when betting, when we're getting paid, and if we're getting paid properly. If this is a site handling bets and money, this is your first and foremost responsibility to the public and users of that site.
I've raised a lot of issues and understand the process of pointing them out so you guys can work on a fix. But a really important question for now is, what can I do on my end to deal with these issues? They're very frustrating and there's nothing I can do it feels like. The peace of mind is troubling due to wrong payouts, inaccurate information, and it's becoming an arduous process to track and confirm games. These issues are exacerbated upon discovering more issues daily, hence my reason for bringing them up often and posting new issues.
I'm very sorry for airing out dirty laundry here, but I feel it's my responsibility to also ensure everyone's best interest and especially gamebet.gg's since these are very valid issues. Please know I 100% support gamebet.gg still and I think what they're doing is phenomenal. These are just kinks and will be worked out, and they're important to emphasize during this process rather than keep it behind closed doors.
This is not an angry post in the least. This is a post to show some fundamentally flawed issues on the site and I'm happy to be a part of the ongoing fixes to better the website.
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