Cryptopia Cryptocurrency Platform Services and Development

[M-BTC]

Just sending friendly reminder to check your e-mail if you registered a claim for returning of funds.

I got e-mail two days ago, and it is required to
1. Take a photo of ID/Passport or driving licence.
2. Also you need to record yourself on webcam or mobile phone and
3. Take a photo of bank statement or utility bill which shows your current address.

Good luck to all who are in claim process

Thank you for sharing this, I am following this topic since a good friend got into this situation with criptopia, he also already has a registered application, but has not yet received letters with similar requirements.

I didn't receive an email either. I had a verified Cryptopia account so perhaps they're only sending emails to unverified accounts.

[Daltonik]

I didn't receive an email either. I had a verified Cryptopia account so perhaps they're only sending emails to unverified accounts.

Yesterday I talked to my friend who faced this situation with cryptopia, he checked his mail and really confirmed that an email had arrived about the identity verification procedure, but he had an account on the exchange without KYC. I have one question: how can a person who did not pass KYC before the exchange was hacked confirm his profile, only by email, phone and transactions?

[GbitG]

Just sending friendly reminder to check your e-mail if you registered a claim for returning of funds.

I got e-mail two days ago, and it is required to
1. Take a photo of ID/Passport or driving licence.
2. Also you need to record yourself on webcam or mobile phone and
3. Take a photo of bank statement or utility bill which shows your current address.

Good luck to all who are in claim process

Thank you for sharing this, I am following this topic since a good friend got into this situation with criptopia, he also already has a registered application, but has not yet received letters with similar requirements.

I didn't receive an email either. I had a verified Cryptopia account so perhaps they're only sending emails to unverified accounts.

Check your spam folder as well because I also received an email from them about KYC even my account was not verified on Cryptopia, but now I have to clear this for my claim. Still it's very long process because I am feeling we have to wait nearly one year for this all as they are doing right now very long time, and now we have emails for KYC.

But still I am hopefully I will be able to have some funds back which I lost here very long ago.

[Blawpaw]

I'm starting to initiate my claim but I'm stuck at the 2FA step. I still have it set up from the time the site was still running, however, it is not recognizing it. I have tried to contacts support but, since early July I have no answer at all. Anyone with the same issue?

[Lafu]

I have one question: how can a person who did not pass KYC before the exchange was hacked confirm his profile, only by email, phone and transactions?

Its just simple , there are questions on Claims Portal with Transactions you did , and they have also the registered email that you got on cryptopia ,
this email is used for sending the registration email for the Claims Portal , also there are Questions what Username and what kind of coins and balances you got there.
Also where are you from is asked and they can see that from there Ips they got back in the days and there are more things that only the owner can know.

I'm starting to initiate my claim but I'm stuck at the 2FA step. I still have it set up from the time the site was still running, however, it is not recognizing it. I have tried to contacts support but, since early July I have no answer at all. Anyone with the same issue?

Dont use the 2FA that you got and have on Cryptopia when it was alive , as this 2FA is not anymore active and has nothing to do with the Claims Portal !
You have to set up a new one for the Claims Portal and you have to write to https://cryptopia.zendesk.com/ when you want Support.

[fmz89]

I'm starting to initiate my claim but I'm stuck at the 2FA step. I still have it set up from the time the site was still running, however, it is not recognizing it. I have tried to contacts support but, since early July I have no answer at all. Anyone with the same issue?

back in first kyc i'm stuck cannot pass in their wallet but not 2FA, and sending support which is 2,5months without any  reply, and try another ticket, and they applogize, and manualy approved my kyc,
this final stage kyc is simpler than before and took couple minutes without any problem. the last thing is court approval then they can send coin to us, looks like we'll got the coin before the bullrun end

[GbitG]

I'm starting to initiate my claim but I'm stuck at the 2FA step. I still have it set up from the time the site was still running, however, it is not recognizing it. I have tried to contacts support but, since early July I have no answer at all. Anyone with the same issue?

back in first kyc i'm stuck cannot pass in their wallet but not 2FA, and sending support which is 2,5months without any  reply, and try another ticket, and they applogize, and manualy approved my kyc,
this final stage kyc is simpler than before and took couple minutes without any problem. the last thing is court approval then they can send coin to us, looks like we'll got the coin before the bullrun end

I don't think it's all very easy because we have some good number of members, and they need to do some good work for this all even first court approval is also very important which can take some time if this all happens in routine then still we will have to wait for some long time for having our funds back in our wallets.

Liquidators are taking some good fees for this all they will try to take some good time as they also good beneficiary of this all but good thing we all have some good hope of having return of our funds. Few months back I was not sure about this all but now feeling some better and have positive hope.

[condoras]

I have one question: how can a person who did not pass KYC before the exchange was hacked confirm his profile, only by email, phone and transactions?

Its just simple , there are questions on Claims Portal with Transactions you did , and they have also the registered email that you got on cryptopia ,
this email is used for sending the registration email for the Claims Portal , also there are Questions what Username and what kind of coins and balances you got there.
Also where are you from is asked and they can see that from there Ips they got back in the days and there are more things that only the owner can know.

Maybe it's easy for you to remember the exact transactions after all these years but for others like myself, it's not. Neither do I remember the whole amount and which coins I had in exact numbers. You need at least 3 correct matches to different sections to proceed and there is no e-mail to contact them and do this "manually". At least I don't have any but for sure I had funds. So by saying that they really want to give back our money but instead they leave time passing and make things harder, is just a joke.

[Lafu]

Maybe it's easy for you to remember the exact transactions after all these years but for others like myself, it's not. Neither do I remember the whole amount and which coins I had in exact numbers. You need at least 3 correct matches to different sections to proceed and there is no e-mail to contact them and do this "manually". At least I don't have any but for sure I had funds. So by saying that they really want to give back our money but instead they leave time passing and make things harder, is just a joke.

Its not easy if you not have done screenshots of your balance once , maybe you have some kind of old emails that you got from cryptopia when you have done a transactionto your wallet,
or somewhere else you know sended coins , feel free to pm your Username or write it here if you want and i look what i can do for you that you get registered on the claims portal if you havnt for now.
Also the support can help you maybe also , but they busy as hell with all that Users .

[condoras]

Its not easy if you not have done screenshots of your balance once , maybe you have some kind of old emails that you got from cryptopia when you have done a transactionto your wallet,
or somewhere else you know sended coins , feel free to pm your Username or write it here if you want and i look what i can do for you that you get registered on the claims portal if you havnt for now.
Also the support can help you maybe also , but they busy as hell with all that Users .

I try my best but unfortunately, I didn't take any screenshots (why do that?) and any e-mail that I kept doesn't refer to transactions. Still, I register to claims portal, I receive a bot mail to complete their verification but is impossible with the things that they ask. My problem is that I don't have any e-mail of them to ask for manual verification (my IP is the same, my e-mail, my username, what coins I hold) since I had funds there. It will be better to give me their e-mail if you have it, so I can send them about my case and see.

[Lafu]

It will be better to give me their e-mail if you have it, so I can send them about my case and see.

You have to write at the Support here https://cryptopia.zendesk.com/ , you have to register there and then login and write to the support.
Thats the only way to get in touch with them , you can also write me a PM with your username and registered email adress from Cryptopia .
And i try to forward it to the support if you want and maybe i can you help you that you get registered , thats the only thing i can offer you .

[paramind22]

I passed the first tests and now uploaded my drivers license.  The page is hourglassing out.   

It's been processing it for about 20 minutes now.

[condoras]

It will be better to give me their e-mail if you have it, so I can send them about my case and see.

You have to write at the Support here https://cryptopia.zendesk.com/ , you have to register there and then login and write to the support.
Thats the only way to get in touch with them , you can also write me a PM with your username and registered email adress from Cryptopia .
And i try to forward it to the support if you want and maybe i can you help you that you get registered , thats the only thing i can offer you .

Ok, let's give it a shot. I send you a PM regarding my info there and see what you can do. 
Let me know when (and if) you will have any response/ updates about it and thank you that you offered me your help. Appreciated.

[Lafu]

Ok, let's give it a shot. I send you a PM regarding my info there and see what you can do. 
Let me know when (and if) you will have any response/ updates about it and thank you that you offered me your help. Appreciated.

No problem condoras and thanks for the PMs , glad when i can help to get Users registered and that they have the chance to get there stuff back.
You should be normal good now and you should be have a reply from the Support , hope all is sorted now and you are good .
Let me know and if you have any questions feel free to send me a PM again.

[condoras]

Ok, let's give it a shot. I send you a PM regarding my info there and see what you can do. 
Let me know when (and if) you will have any response/ updates about it and thank you that you offered me your help. Appreciated.

No problem condoras and thanks for the PMs , glad when i can help to get Users registered and that they have the chance to get there stuff back.
You should be normal good now and you should be have a reply from the Support , hope all is sorted now and you are good .
Let me know and if you have any questions feel free to send me a PM again.

Indeed your intervention was more than helpful, was probably decisive. Everything goes superbly fast, their Support was perfect and in no time I passed the registration phase.  So now I'm on the train to the next phase (with my reference number) thanks to you. What can I say man, thank you for your help I'm in debt!🙇‍♂️🙇‍♂️🙇‍♂️

[GbitG]

Ok, let's give it a shot. I send you a PM regarding my info there and see what you can do. 
Let me know when (and if) you will have any response/ updates about it and thank you that you offered me your help. Appreciated.

No problem condoras and thanks for the PMs , glad when i can help to get Users registered and that they have the chance to get there stuff back.
You should be normal good now and you should be have a reply from the Support , hope all is sorted now and you are good .
Let me know and if you have any questions feel free to send me a PM again.

Indeed your intervention was more than helpful, was probably decisive. Everything goes superbly fast, their Support was perfect and in no time I passed the registration phase.  So now I'm on the train to the next phase (with my reference number) thanks to you. What can I say man, thank you for your help I'm in debt!🙇‍♂️🙇‍♂️🙇‍♂️

This is same concern for me right now as I am facing some serious issues just because of this cryttophia but having positive mind and fighting hard for living with some better way is going on. Hopefully we all will be able to have some good update from this all, and we will be back in better way, I already lost some really loving things and now don't want to lose some more my big amount is stuck in this exchange.

[paramind22]

I passed the first tests and now uploaded my drivers license.  The page is hourglassing out.   

It's been processing it for about 20 minutes now.

I did not mention that the page at the time mentioned something about it being able to send me additional log in ability but it could never send that either.

What is the current state of this id verfication?  Is anyone able to do it?

[corrado25]

also received a letter confirming my identity. who knows in what terms it is necessary to pass identification? now I don't have time to run to the bank to get a bank statement about my identity

[Daltonik]

also received a letter confirming my identity. who knows in what terms it is necessary to pass identification? now I don't have time to run to the bank to get a bank statement about my identity

I think that there are no specific time limits for the identification, they say that due to the large number of accounts of participants and countries, the process will take some time, they just complete it all in a short time to get into the next stage.

[corrado25]

also received a letter confirming my identity. who knows in what terms it is necessary to pass identification? now I don't have time to run to the bank to get a bank statement about my identity

I think that there are no specific time limits for the identification, they say that due to the large number of accounts of participants and countries, the process will take some time, they just complete it all in a short time to get into the next stage.

Thanks bro.I did not think that identification would be so difficult and I would need a bank statement