I have reported this to the staff, Michalis will assist you here as soon as posssible.
Thank you.
Sorry for the trouble you're having here.
It's fine, don't be (it's related to ShapeShift, either as a rule or a mistake). Thank you for your prompt response.
I gather that you know that this unavailability is due to the recent regulations passed in the US regarding assets deemed as securities, correct?
Yes, I do know.
Now, the experience you describe fully matches someone residing in those states, since we are unaware of any such restrictions being in effect in other areas.
Exactly, that's my issue since I'm not from those states.
Of course, I'm not suggesting that you don't know where you live
, but since you're using a VPN perhaps you were connecting to a server located in one of those states? Because as soon as you connected to another server, only
EOS, EDG and
BAT showed as
"Unavailable in your jurisdiction", correct? That's also normal for all US locations, as these three assets cannot be exchanged from within the US, at least from within Exodus that is.
At first, I didn't use a VPN (the screenshot with the error for all of the assets) then when I used a US server (to see if I can bypass those restrictions), I only got the error for those three assets.
If that doesn't sound right, then further investigation is needed and in that case I suggest that you contact us at: support (@) exodus.io. There we'll be able to look into the matter with more detail and find the solution.
Will do (shortly).
we are looking into ways to make these assets available again for all our customers. But at this time I can't say when, or if, something like this might be possible.
Thank you, looking forward to it...
Update:~Snipped~
Thank you Michalis for the speedy update, I appreciate it