CEX.IO Withdrawal times - any experience?

[Rodrick12]

I received my money as well. The bank name reads "CRYPTO SPOLKA Z OGRANICZONA ODPOWIEDZIAL" and it is the same as the one which provided all the delayed withdrawals. The previous bank was called "Global Trade Solutions".
All the transfers received from the bank "CRYPTO SPOLKA Z OGRANICZONA ODPOWIEDZIAL" have been rounded down (no decimals), for no known reason. They should explain us why and refund us. It is not much, but this should not happen.
Good is that all the money (less decimals, of course) arrived to my bank account. Credit to CEXio for their honesty (but don't forget the cents...). Anyway, having to wait and agonize almost one month (banking days) for a SEPA is not viable, so I will stop until CEXio will explain what the hell is going on and communicate when they expect the situation is going to normalize.
Thanks to the forum people for sharing their experiences as well.

[1715031889]

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[1715031889]

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[1715031889]

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[1715031889]

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[ARTHurt]

I received my money as well. The bank name reads "CRYPTO SPOLKA Z OGRANICZONA ODPOWIEDZIAL" and it is the same as the one which provided all the delayed withdrawals. The previous bank was called "Global Trade Solutions".
All the transfers received from the bank "CRYPTO SPOLKA Z OGRANICZONA ODPOWIEDZIAL" have been rounded down (no decimals), for no known reason. They should explain us why and refund us. It is not much, but this should not happen.
Good is that all the money (less decimals, of course) arrived to my bank account. Credit to CEXio for their honesty (but don't forget the cents...). Anyway, having to wait and agonize almost one month (banking days) for a SEPA is not viable, so I will stop until CEXio will explain what the hell is going on and communicate when they expect the situation is going to normalize.
Thanks to the forum people for sharing their experiences as well.

Also thank you for sharing, I hope we are able for some pressure on Cex to fix these problems and not use CryptoCapital for wire/sepa.

So please, don't disappear people, once you finally get your funds.

I have told Finance at the end of my ticket, I DO want to continue to trade with cex but they need to switch from CryptoCapital.
But for now I stop using them until they can provide a different service for fiat withdrawals as GTS used to provide.

@CEX, please refund the missing 0.47 EUR lost with my last SEPA withdrawal.
I ask for 8566.47 EUR and get 8556.00 EUR. (#345395)
@CEX, please publicly announce when you stop using CryptoCapital for bank transfer and SEPA withdrawals from cex.io withdrawal form.

[CEX]

I received my money as well. The bank name reads "CRYPTO SPOLKA Z OGRANICZONA ODPOWIEDZIAL" and it is the same as the one which provided all the delayed withdrawals. The previous bank was called "Global Trade Solutions".
All the transfers received from the bank "CRYPTO SPOLKA Z OGRANICZONA ODPOWIEDZIAL" have been rounded down (no decimals), for no known reason. They should explain us why and refund us. It is not much, but this should not happen.
Good is that all the money (less decimals, of course) arrived to my bank account. Credit to CEXio for their honesty (but don't forget the cents...). Anyway, having to wait and agonize almost one month (banking days) for a SEPA is not viable, so I will stop until CEXio will explain what the hell is going on and communicate when they expect the situation is going to normalize.
Thanks to the forum people for sharing their experiences as well.

Also thank you for sharing, I hope we are able for some pressure on Cex to fix these problems and not use CryptoCapital for wire/sepa.

So please, don't disappear people, once you finally get your funds.

I have told Finance at the end of my ticket, I DO want to continue to trade with cex but they need to switch from CryptoCapital.
But for now I stop using them until they can provide a different service for fiat withdrawals as GTS used to provide.

@CEX, please refund the missing 0.47 EUR lost with my last SEPA withdrawal.
I ask for 8566.47 EUR and get 8556.00 EUR. (#345395)
@CEX, please publicly announce when you stop using CryptoCapital for bank transfer and SEPA withdrawals from cex.io withdrawal form.

Dear user, we have responded here https://bitcointalk.org/index.php?topic=318010.new#new

[jon_na_fun]

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

So I finally got my money but they took off $82.22 instead of the $50 stated in their commissions. Why is CEX taking more than what they stated?

[Rodrick12]

Thanks CexIO for being present on the chats: a kind of feedback is always very welcomed.

I really want to believe that you are constantly working on increasing your support and compliance team and that you are putting all efforts to make all the payments prompt and fast.

However, I will wait for some official communication from you to the users (not only on the forums, but also to our account emails), to report when the payment situation will be normal again. Talking about SEPA, normal times mean 1-2 days transit time.

Until that moment, I'm sorry I have to press the pause button on CexIO.

[zcythe]

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first? 

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

[zcythe]

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first? 

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

No sound from any support from cex.io

[zcythe]

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first? 

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

No sound from any support from cex.io

Still no hope here as well. 3 topics no support see at all is this possible?

[zcythe]

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

[zcythe]

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

My issues/problems/cases has been solved and took CEX.IO Just only 1 business day (they promise not more then 3)

So, anyone facing withdrawal problem like me I suggest from my own experience that just be patience and wait as they said.

They truly got a huge load of customer problems and I think they might just lack of people to handle a lot of this load especially withdrawal problem is a sensitive case for financial department to clearly investigate and solve with the bank one by one for each customer and there working environment might not a kind of rushing but going slowly and yes I agree with you guys for the fact that you facing and requesting something to CEX.IO and got a very slowly unusual feedback is currently a con of this exchange.

BUT, as one of the innocent customer and I'm not with any side I type with truly out of my heart and facts from my own experiences (you can check my profile that I'm just normal customer came cross to CEX.IO and used it), And I have did read all over the bad and long wait review from more than 100+ reviews and pages from bitcointalk forum. I also did research in all kinds of these channels, you see I do a lot of work to make my problem with CEX.IO accomplished happily and it became true and it is one of the success case.

What I have did:

1. Bitcointalk 4 topics at a row
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

PS. If some one, my friend, need a talk or information from my experience, please feel free to chat.

[konman123]

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

[cwstan84]

I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2  months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.

[CEX]

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

Hello, we have sent the inquiry to the Financial department. Sorry for the inconvenience, we are currently investigating what the problem is

[CEX]

I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2  months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.

can you please leave us ID or ticket number? Thank you in advance

[CEX]

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.

[cwstan84]

I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2  months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.

can you please leave us ID or ticket number? Thank you in advance

up108630167
this is my ID, my case been drag for almost 3 months. understand that alot of work for CEX but 2 and the half month is really cannot acceptable. These two months is really made us fluctuation.

[konman123]

It seems that default behavior of cex.io is to steal withdraw money, until an user report it in some forum. When that happen, CEX.IO do the withdrawing, but those member who does not make any public complain loses their money.

This behavior allows them to keep stealing a longer period of time until the reputation is totally lost.

[BitHodler]

It seems that default behavior of cex.io is to steal withdraw money, until an user report it in some forum. When that happen, CEX.IO do the withdrawing, but those member who does not make any public complain loses their money.

Any proof to back up that claim? If CEX.IO had the intention to steal from their customers, they would have pretended to be hacked or something. Or they would simply choose to shut down everything and to run.

It doesn't help your situation to repeatedly talk down on CEX while you as user also have a certain responsibility. On top of that, you also have to take into consideration that it's not only CEX suffering from similar complaints.

Poloniex and Bittrex are leading in the number of complaints, so it's definitely not just CEX. It seems that governments are giving exchanges a hard time when it comes to their regulations.

[cwstan84]

I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2  months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.

can you please leave us ID or ticket number? Thank you in advance

up108630167
this is my ID, my case been drag for almost 3 months. understand that alot of work for CEX but 2 and the half month is really cannot acceptable. These two months is really made us fluctuation.

CEX service is really super bad and slow and irresponsible. My case been almost 3 months. I believe should put in priority . and yet I only keep receive the same email < we have pass to our finance team look into it. I been receive more than 10 this email and yet no any further update. total bullshit

[CEX]

I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2  months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.

can you please leave us ID or ticket number? Thank you in advance

up108630167
this is my ID, my case been drag for almost 3 months. understand that alot of work for CEX but 2 and the half month is really cannot acceptable. These two months is really made us fluctuation.

CEX service is really super bad and slow and irresponsible. My case been almost 3 months. I believe should put in priority . and yet I only keep receive the same email < we have pass to our finance team look into it. I been receive more than 10 this email and yet no any further update. total bullshit

we are sorry about your experience, we are really seeing a huge inflow of users and constantly increasing our teams. Since we are compliant with all regulations in the countries where we are operating we still need to give the same detail attention to every user. Thank you for your passionce. Do you still need any help from us in contacting support?