toreador
Newbie
 Offline
Activity: 22
Merit: 0
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December 19, 2017, 08:25:21 PM |
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i always withdraw with sepa from cex.io without problem , in max 3 days the money was in my bank account.. yesterday i make anothe withdraw and i hope it' works like always..
Request #526125
always better review for cex.io if work like always..
:-)
The first Sepa withdrawals I made went smoothly. When it took 3 days, I wrote a ticket and within a few hours the withdraw was confirmed. It seemed as if the commentary on the internet was overwhelming. But the more withdrawals I do, the more difficult it becomes to get the euro's into my bank account. It is tiring, but especially annoying to have to write tickets to get my money. In the end, this is just a touch of a button to confirm the withdraw. Which can probably then still be done automatically. And that is regrettable because cex. io is a very good trading platform. Very clear, functional and working perfectly. If they solve this issue, I see them growing and become world's crypto-exchange nr. 1 I surely hope so !! |
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borderline
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December 20, 2017, 10:51:12 AM |
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i think they need more time...
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miguelmirpuri
Newbie
Offline
Activity: 14
Merit: 0
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December 20, 2017, 06:44:51 PM |
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Dear,
I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).
Im getting worried...
2017-12-18 07:32:05 2017-12-18 07:32:08 5222587655 Withdrawal EUR -5602.82 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38 2017-12-14 20:18:48 5202666930 Withdrawal EUR -4693.57 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
up103914944
Ticket 528964
Miguel
I have received the funds today in my bank account. |
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Crypto_Analyzer
Newbie
Offline
Activity: 27
Merit: 1
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December 20, 2017, 09:21:20 PM |
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I'm waiting for my 2 withdrawals
2017-12-09 10:14:21 2017-12-12 16:38:42 5159882425 Withdrawal USD -29095.46 USD Bank transfer Sent Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.
2017-12-08 09:35:51 2017-12-12 16:27:54 5151658759 Withdrawal USD -15016.26 USD Bank transfer Sent Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.
If you sent the bank transfers at 12 DEC they should be on my account max 3 days later! Why you do not inform users about very long withdrawal time?
You can be a good exchange if you start treating your clients seriously, but now it looks like fun with kids.
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Praguk
Newbie
Offline
Activity: 1
Merit: 0
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December 21, 2017, 06:10:17 AM |
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Cex.io looks like scam - withdrawal for £15k to bank pending and no support response
My user I'd is up114228044 and ticket number is 522151. I Pls check and process the payment.
My GBP withdrawal request to my bank is pending since last few days and I am not receiving any update from the CEX support.
Got standard response that we are working on it . It has status of verification pending by finance dept. My account is already under "verified" category.
I read here many other members has sake issue regarding withdrawal.
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silversalvage
Newbie
Offline
Activity: 2
Merit: 0
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December 21, 2017, 08:38:14 AM |
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i just withdrew from my btc wallet at cex.io and transferred to my other wallet....
checked and double checked everything before i pulled the trigger to transfer....
i authorized the transfer from the email they sent me....
but my other wallet hasnt received my btc.....
my cex account shows that i have zero balance on my btc wallet...
on the Finance Activity page ... it says Transaction was rejected....
on the Transaction page ... it says Transaction Being processed....
on the Payments page.... it say Status : Payment Verification We are checking your payment details. Please allow us some time to process....
so which one is it? was it rejected or pending?
when will i get my btc back?
anyone had the same experience?
Mr. CEX my user id is UP114133544, please help... any assistance is appreciated....
this is my first time dealing with CEX... frustrating....
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borderline
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December 21, 2017, 10:42:01 AM |
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I received the funds after 9 days, thank you!
I´m just writing here because i didn´t get any awnser from the support team until today, and it has been 7 days already since the issue.
I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.
My first SEPA transfer was completed on their website on 28 Nov, but i haven´t received the funds until now. I submitted support tickets but only got automatic replies.
Im really worried because these are almost all my personal savings...
User: up103914944
perfect... good work cex |
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Crypto_Analyzer
Newbie
Offline
Activity: 27
Merit: 1
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December 21, 2017, 02:48:32 PM |
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Did you have situation when your withdrawal was marked as "Sent" and you didn't get money after 2 weeks? To CEX: My account: up107139385 Give my money back! If it's true, i'm sure, they did not try to withdraw their money https://s19.postimg.org/4lte8tfkz/screenshot_1002.png |
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denis_2002me
Newbie
Offline
Activity: 1
Merit: 0
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December 21, 2017, 04:02:32 PM |
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I have requested a withdraw on 14-12-2017. After a week, my transaction was rejected because they have issues with VISA cards. I ve entered MasterCard,but now I m waiting so they validate the new payment card. ..Subtle way to buy some time
So here I am after one week, unable to withdraw any money. Of course, I had multiple bot replies....
" [UPDATE] MasterCard withdrawals work properly. VISA withdrawals are still unstable. We're working on the solution. "
up110777703
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miguelmirpuri
Newbie
Offline
Activity: 14
Merit: 0
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December 21, 2017, 06:13:36 PM |
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I have received both of them, thank you. Dear,
I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).
Im getting worried...
2017-12-18 07:32:05 2017-12-18 07:32:08 5222587655 Withdrawal EUR -5602.82 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38 2017-12-14 20:18:48 5202666930 Withdrawal EUR -4693.57 EUR SEPA Payment verification We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
up103914944
Ticket 528964
Miguel
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borderline
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December 22, 2017, 07:16:38 AM |
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received too.. god work cex
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dbs
Newbie
Offline
Activity: 1
Merit: 0
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December 22, 2017, 05:49:20 PM |
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What's going on cex? I haven't heard back from you in 10 days? This is getting insane.
up111806908
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setherplatform
Copper Member
Member
Offline
Activity: 175
Merit: 10
RadiumX Blockchain Platform
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December 26, 2017, 07:10:40 AM |
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Is this starting to look like a scam ?
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Crypto_Analyzer
Newbie
Offline
Activity: 27
Merit: 1
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December 27, 2017, 09:29:15 AM |
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19 days ago i ordered withdrawal and i still don't have my 44000USD. up107139385
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MipH
Newbie
Offline
Activity: 1
Merit: 0
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December 28, 2017, 08:11:43 AM |
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Many of people here tell about the problems with withdrawal of thousand of dollars. But I can't withdraw even 90$
VISA withtdrawal Transaction ID 5278082689 made on 2017-12-25 and was approved (and completed as I see on transactions page) and after 4 days I have not received my money yet.
Support doesnt' answer at all.
2 weeks ago I could't do a withdrawal at all, there was no possibility for me to withdraw USD to VISA card that I've used to make a deposit. So cex.io give you a possibility to deposit money and after that you cant withdraw them.
Another problem is that I can't fully verify my account because I don't have any documents in english (or with latin letter, I live in Russia) that prove my address. There is no reponse from support about that. I don't know what to do.
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vearns
Jr. Member
Offline
Activity: 85
Merit: 1
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December 28, 2017, 10:20:33 AM |
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Hi CEX,
can you check transaction id 5284122758
my SEPA withdrawal still pending
i also has submitted a support ticket
ticket id 546008
please respond.
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vearns
Jr. Member
Offline
Activity: 85
Merit: 1
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December 28, 2017, 03:40:52 PM |
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quick update:
I just got my withdrawal
the only downside is, the processing time is getting slower and slower.
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Crypto_Analyzer
Newbie
Offline
Activity: 27
Merit: 1
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December 29, 2017, 02:47:59 PM |
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Waiting 21 days for withdrawal (44000USD) up107139385, CEX support still do not respond.
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gabomj13
Newbie
Offline
Activity: 3
Merit: 0
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December 29, 2017, 07:27:42 PM |
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Just got a withdrawal via wire transfer for $13k USD that I started on 12/12. They're definitely falling behind due to high volume but they're trying their best to meet our requests.
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EKhalid
Newbie
Offline
Activity: 2
Merit: 0
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December 30, 2017, 07:53:48 AM |
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ID up115208109
Dear CEX.IO
I am new investor on CEX.IO
I would know if the process function with me or no , Hence i buy little of ripple cuurncy than i sell it but i has been witting to see funds appear on my account !!!!
Support service replay it may take up to 3 banking days to appear on your bank account but i cross more than 3 days .
Now they told the issue under review by our Finance department
Please could you provide to me the time frame of process in finance department how long it will take ?
Note : the transaction has been completed on 25/12/2017
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