I got my account enhanced verification in 10 mins, no problem, very promptly service...... that I thought they were....
Something happened!! when I saw my account stayed enhanced verified every time I login, 2 months later, I deposited 5 ETH, when I went to balance and saw my 5 ETH arrived, I was happy, and try to trade! When I trid to withdraw some coins in the same day before I went to sleep, boom! I couldn't withdraw the coins and I got a message my account was an unverified account, what they got me like this:
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Name Mismatch
We have failed to automatically process your documents due to your name from your basic application not matching what is found on your document. They will need to be manually reviewed. Please contact our support desk. Manual review typically takes 7 days but could be longer based on demand.
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The system used my email as my first name! it is not everyone using the real name in front @ of all their emails they have, if someone's email is
funnyguy@gmail.com, so their fast name must be FunnyGuy? when I submited my passport copy and my selfie, is bittrex system you told me all my information and identification was fine, why you suddenly disable my account after I deposited coins? why you said the info was matched before and disable me after I deposited coins but not disable it before? you have 2 months time to do so after I sucessfully got the account enhanced verified, but you bittrex trapped people when they deposited coin. Not it has been a month since I submitted the first CS ticket, and still no response.
All bittrex supporters and fans, you still think bittrex trustworthy? Show us the way we can reach them first! they don't even answer people but just keep your account untouch, you can say they never scam your money your money still in your bittrex account, you can login and see it! whatever, yea you are right!!! but you just never get your coin back forever.