Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot!

[fox19891989]

Stunna why don't you open some positions for customer care? you can easily find some member of this forum ( i think this is not over your possibilities)  

Stunna dont trust people to run the customer service that is why their support is very bad but micro say they will add a new one and I think there is not much improvement . Too bad for them, a great dice site but lousy support as always, people always complaint about 2 thing in PD , 1 is when they lose, 2 is when they send email for support

Actually he can find a CS agent company, at least they can be trusted. That can be easily solved, but IMO stunna may not wanna spend money on support, actually I see other casinos hire supports too, they can overcome trust issues but i don't know why stunna can't. And do bet365, williamhill, bwin, ladbroke trust employees? Definitely yes.

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[Quickseller]

Stunna why don't you open some positions for customer care? you can easily find some member of this forum ( i think this is not over your possibilities) 

Stunna dont trust people to run the customer service that is why their support is very bad but micro say they will add a new one and I think there is not much improvement . Too bad for them, a great dice site but lousy support as always, people always complaint about 2 thing in PD , 1 is when they lose, 2 is when they send email for support

i think IMHO that stunna need to trust someone if he want customer satisfied. I don't like to wait days before a response.
And i have read a lot of gripes about the support of pd, i think for the moment this is the only flaw of this site.
but customer satisfaction should be the most interesting for an entrepreneur in addition to their own profit

The easy solution would be for the customer support to have limited abilities regarding what they can actually do, however they can gather information necessary to make a decision/give a resolution. For example if someone wants their email/password reset on their account, they can explain how to sign a message, give the addresses that would be acceptable to sign a message from and get the signed messages. Once they have all the necessary information, they can forward it on to stunna, edward, or someone they trust to actually reset the email/password.

[lastlove9091]

waiting for a response in days is pretty common for established businesses, especially if they have a large  user based. cant blame them

=)) LoL.. Stupid fallacy!.. Pretty common for huge and known site? Do u really do business? Time is golden... And Customer Is God!.. Do u understand?.. Can't blame them after waiting 8 days, no answer, no responding... You are maybe very kind =)).. But IM NOT

[Finchy]

Stunna why don't you open some positions for customer care? you can easily find some member of this forum ( i think this is not over your possibilities)  

Stunna dont trust people to run the customer service that is why their support is very bad but micro say they will add a new one and I think there is not much improvement . Too bad for them, a great dice site but lousy support as always, people always complaint about 2 thing in PD , 1 is when they lose, 2 is when they send email for support

Actually he can find a CS agent company, at least they can be trusted. That can be easily solved, but IMO stunna may not wanna spend money on support, actually I see other casinos hire supports too, they can overcome trust issues but i don't know why stunna can't. And do bet365, williamhill, bwin, ladbroke trust employees? Definitely yes.

But bitcoin casinos  are a little different from major companies like William Hill etc. They're massive corporations and PrimeDice is a relatively small business run by a small team and owned by a few people. All employees will be known to William Hill by face but its a bit different hiring some faceless person from somewhere in the world. If anything goes wrong on PD and people lose money it would be quite devastating to PD and their rep whereas William Hill would just likely do a charge-back or refund the money, notify the police and move on and nobody would complain. I think at some point they are going to have to hire someone from somewhere though especially if it is negatively effecting their business/rep.

[FanEagle]

I don't mind to have an high budget for doing support, I just enjoy doing it.

[ndnh]

Stunna why don't you open some positions for customer care? you can easily find some member of this forum ( i think this is not over your possibilities)  

Stunna dont trust people to run the customer service that is why their support is very bad but micro say they will add a new one and I think there is not much improvement . Too bad for them, a great dice site but lousy support as always, people always complaint about 2 thing in PD , 1 is when they lose, 2 is when they send email for support

Actually he can find a CS agent company, at least they can be trusted. That can be easily solved, but IMO stunna may not wanna spend money on support, actually I see other casinos hire supports too, they can overcome trust issues but i don't know why stunna can't. And do bet365, williamhill, bwin, ladbroke trust employees? Definitely yes.

But bitcoin casinos  are a little different from major companies like William Hill etc. They're massive corporations and PrimeDice is a relatively small business run by a small team and owned by a few people. All employees will be known to William Hill by face but its a bit different hiring some faceless person from somewhere in the world. If anything goes wrong on PD and people lose money it would be quite devastating to PD and their rep whereas William Hill would just likely do a charge-back or refund the money, notify the police and move on and nobody would complain. I think at some point they are going to have to hire someone from somewhere though especially if it is negatively effecting their business/rep.

Yep, there are all sorts of difficulties in handling support outside RL.
Trust is a major reason.

[MICRO]

hum hum.. 8 days of waiting support =)).. So really slowly... I swear that I will never comeback to this site again... LoL.. Maybe Stunna legit at Dice industry... but his support like the shit.. Holy shit... I can't patience for no answer... They said that they have a tons of email?.. actually only 50 emails/ 2 days... This is a ton??
This is first at 26/7:
"Your request (1199) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email."
And the second at 28/7:
"Your request (1241) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email."
only no-reply answer... Fucking of your support... I need a reasonable answer... or U block and band me ...
For Primedice Staff!
_God Bless U_

Hey i just forwarded your ticket numbers to dev directly . So should be sorted ASAP. (edit: its looked at now)  Sorry for waiting that long.

Support is a bit slow.
But there is a good news , dev is working on ACP for custom access so they will be able to add new support staff very soon.

[Stunna]

hum hum.. 8 days of waiting support =)).. So really slowly... I swear that I will never comeback to this site again... LoL.. Maybe Stunna legit at Dice industry... but his support like the shit.. Holy shit... I can't patience for no answer... They said that they have a tons of email?.. actually only 50 emails/ 2 days... This is a ton??
This is first at 26/7:
"Your request (1199) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email."
And the second at 28/7:
"Your request (1241) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email."
only no-reply answer... Fucking of your support... I need a reasonable answer... or U block and band me ...
For Primedice Staff!
_God Bless U_

Hey i just forwarded your ticket numbers to dev directly . So should be sorted ASAP. (edit: its looked at now)  Sorry for waiting that long.

Support is a bit slow.
But there is a good news , dev is working on ACP for custom access so they will be able to add new support staff very soon.

The username you provided in both tickets was incorrect, I managed to figure out what account you were referring to though given the TX ID. I've provided you instructions on how you can recover your account using your email on file via your ticket.

Thanks

[madonnino]

Primedice whitdraw sistem is using low fees? i have an unconfirmed transaction from about 8 hours, in the tx it show medium priority...

[Stunna]

Primedice whitdraw sistem is using low fees? i have an unconfirmed transaction from about 8 hours, in the tx it show medium priority...

A 0.0001 fee should be attached to each withdrawal. Kindly PM me your transaction ID if you get the chance and I'll take a quick look and make sure there's no issue on our end.

[nikona]

Primedice whitdraw sistem is using low fees? i have an unconfirmed transaction from about 8 hours, in the tx it show medium priority...

I think a even transactions with only 0.0001 fees happen with medium priority these days sometimes. I would suggest primedice to increase it to 0.0002 if possible , or maybe add the option to do so.

[madonnino]

Primedice whitdraw sistem is using low fees? i have an unconfirmed transaction from about 8 hours, in the tx it show medium priority...

I think a even transactions with only 0.0001 fees happen with medium priority these days sometimes. I would suggest primedice to increase it to 0.0002 if possible , or maybe add the option to do so.

yeah fee in the transaction is 0.00017 but it has a lot of tiny inputs, higher fee would be great, it's not good to have stuck money on the blockchain 

[galbros]

The username you provided in both tickets was incorrect, I managed to figure out what account you were referring to though given the TX ID. I've provided you instructions on how you can recover your account using your email on file via your ticket.

Thanks

Stunna, I would be really interested to know how many supposed customer service delays are really a result of customer error like this? 

While I'm sure support could be better, and I hope Micro's preview is on target, it seems like many of the people who wind up commenting here to complain and get their issue resuloved had contributed to the delay by not providing correct information.

[lastlove9091]

The username you provided in both tickets was incorrect, I managed to figure out what account you were referring to though given the TX ID. I've provided you instructions on how you can recover your account using your email on file via your ticket.

Thanks

OK.. My case is solved! Close problem here!

[Hexcoin]

Primedice whitdraw sistem is using low fees? i have an unconfirmed transaction from about 8 hours, in the tx it show medium priority...

I think a even transactions with only 0.0001 fees happen with medium priority these days sometimes. I would suggest primedice to increase it to 0.0002 if possible , or maybe add the option to do so.

It is because of mostly dust inputs deposited by players. Pd should take more fees for higher the withdraw amount to avoid these kind of problem

[ajareselde]

Primedice whitdraw sistem is using low fees? i have an unconfirmed transaction from about 8 hours, in the tx it show medium priority...

I think a even transactions with only 0.0001 fees happen with medium priority these days sometimes. I would suggest primedice to increase it to 0.0002 if possible , or maybe add the option to do so.

I doubt there's a need to do that for now, because it seams that attacks are lowered in intensity, or have stopped.
https://blockchain.info/unconfirmed-transactions

Doubling up the transaction fee would be considered unnecessary and potentially unwanted by many people, maybe giving an option when withdrawing would be a better idea.

cheers

[Stunna]

Primedice whitdraw sistem is using low fees? i have an unconfirmed transaction from about 8 hours, in the tx it show medium priority...

I think a even transactions with only 0.0001 fees happen with medium priority these days sometimes. I would suggest primedice to increase it to 0.0002 if possible , or maybe add the option to do so.

I doubt there's a need to do that for now, because it seams that attacks are lowered in intensity, or have stopped.
https://blockchain.info/unconfirmed-transactions

Doubling up the transaction fee would be considered unnecessary and potentially unwanted by many people, maybe giving an option when withdrawing would be a better idea.

cheers

The fees we use haven't ever been an issue.

http://www.reddit.com/r/Bitcoin/comments/3eyyfh/spam_attack_in_progress_raise_your_tx_fees_above/  

Someone appears to have been spending ~$900/hr to execute a spam attack on bitcoin earlier.

[asuspc]

Primedice whitdraw sistem is using low fees? i have an unconfirmed transaction from about 8 hours, in the tx it show medium priority...

I think a even transactions with only 0.0001 fees happen with medium priority these days sometimes. I would suggest primedice to increase it to 0.0002 if possible , or maybe add the option to do so.

I doubt there's a need to do that for now, because it seams that attacks are lowered in intensity, or have stopped.
https://blockchain.info/unconfirmed-transactions

Doubling up the transaction fee would be considered unnecessary and potentially unwanted by many people, maybe giving an option when withdrawing would be a better idea.

cheers

The fees we use haven't ever been an issue.

http://www.reddit.com/r/Bitcoin/comments/3eyyfh/spam_attack_in_progress_raise_your_tx_fees_above/ 

Someone appears to have been spending ~$900/hr to execute a spam attack on bitcoin earlier.

unfortunate fact but (curiously) what makes someone spam the entire bitcoin network and spend that kind of money every hour?

[FanEagle]

Let's say you have 2 btc,and u spend the minimum of fee and u massivelygo back and forth with those money,but you are like 1000 of them that does the same..

[steveds]

PLEASE FUCKING DEMOTE RANDALL

he muted me for "begging via pm"


and yet Bminus openly begs in chat and no mute

VIPBMINUS15:50 accepting donations


HOW THE FUCK can mods play favorites??