my case is exactly like this one but much worse.
https://bitcointalk.org/index.php?topic=2075979.0almost 6 month is gone.
i have up to 100 emails of chatting with representative USELESS emails.
just for you to have picture about CEX support, i was told that my activities were suspicious.
i was and i am ready to assist.
i had to answer question:
1. where are these BTC coming from, okey i can understand their concern but answer was simple -MINING.
2. next question was to show proof of mining facility or mining machines - they got it.
3. next question was to prove that these miners were mine and provide documents from CUSTOMS to make sure i have imported it in my country properly (WTF?
?)
4. next question was to show proof of purchase from manufacturer
(again WTF???) of course they got it.
i do not want to mention all those documents which i was asked to print-sign-scan and send back to support.
i have done everything they asked for. 6 month is gone.
last email was saying my case was very complicated and they had to pass it to another department.
i have answers and proofs of everything they want but still its same as when we started.
i think they are trying to find if there is something you cannot provide and thats it - they got money - but in my case they have failed. they got everything absolutely everything and still last email is exactly as i have received when i emailed them for the first time regarding this case - 6 month ago.
Good day. If you personally have any issues with deposits or withdrawals, please provide us with your User ID and we will make sure to solve it ASAP.
Also, if you have User IDs of the people, whose screenshots you posted here, please let us know as well, or let them contact us in this thread/via PM.
Thank you
Mr.Cex whats point of asking everybody user ID-s and details if there is no point of that?? you have my details as well, you promised to make it faster but... that was month ago or so....