[OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading

[Elisy]

I cannot withdraw LTC #74148
Bitfinex sends the letter showing that withdrawal approving is complete. But I still cannot withdraw LTC. After "processing" status it shows "Pending Approval" status again.

[Indamuck]

My BTC deposit shows 8 confirms on the blockchain ... but still AWOL in my account. BFX says they deposit after 3 confirms, but how prompt are they? Guys - can you take a look?

Do they query deposit addresses every hour or something? How patient should I be?

"We require 3 confirmations for Bitcoin transactions (about half an hour)"

2 hrs and 15 confirms ... wer da coins?!?

[suyvv]

Looks like everyone's having problem now? I cannot get my btc deposit after 12 confirmations, as well as cannot withdraw my ltc after click on the approval email link! What the hell is going on??

[pickaname]

Sitting here on 16 Confirmation. I'd like to sell that deposit ASAP, sucks I missed the 620 top ;/

[Indamuck]

Sitting here on 16 Confirmation. I'd like to sell that deposit ASAP, sucks I missed the 620 top ;/

They stepped out for Frappuccinos ... uggh.

[Kato]

same problem
deposit sitting on 18 confirmations
Though I did other deposits earlier today went through fine

[pooky]

My deposit just went through. It took 2 hours but it is better than missing.

[Indamuck]

My BTC deposit shows 8 confirms on the blockchain ... but still AWOL in my account. BFX says they deposit after 3 confirms, but how prompt are they? Guys - can you take a look?

Do they query deposit addresses every hour or something? How patient should I be?

"We require 3 confirmations for Bitcoin transactions (about half an hour)"

2 hrs and 15 confirms ... wer da coins?!?

Received

[Elisy]

BTC received. Still cannot send LTC

[q33139768]

Anyone having connection problems to BFX?

I do have the problem in withdrawl. it is wierd, since it happened to me for the first time that the site said withdrawl is compeleted but don't shown in blockchain or i dont receive it. However, I have filed a suppourt ticket by mailing them. I am very faithful that Bitfinex will take good care of this problem as they have done in the past proving the reputation.

Just wait and have my finger crossed.

PS: i thought i was the only one who experiencing such missing withdraw.

Happen to me too, it went through after 12 hours when they did a manual check. So I guess just be patient.

it's been more than 24 hours. maybe bitfinex can take a look at txid "8da6dee43d0233ccff23b5decdabe3b12c166445e12852ddd490abbd2eb83212".

[halcyon]

Anyone having connection problems to BFX?

I do have the problem in withdrawl. it is wierd, since it happened to me for the first time that the site said withdrawl is compeleted but don't shown in blockchain or i dont receive it. However, I have filed a suppourt ticket by mailing them. I am very faithful that Bitfinex will take good care of this problem as they have done in the past proving the reputation.

Just wait and have my finger crossed.

PS: i thought i was the only one who experiencing such missing withdraw.

Happen to me too, it went through after 12 hours when they did a manual check. So I guess just be patient.

it's been more than 24 hours. maybe bitfinex can take a look at txid "8da6dee43d0233ccff23b5decdabe3b12c166445e12852ddd490abbd2eb83212".

in the future you should contact them via one of the support e-mails. they will come back to you much faster there.

[bricky]

Looks like everyone's having problem now? I cannot get my btc deposit after 12 confirmations, as well as cannot withdraw my ltc after click on the approval email link! What the hell is going on??

In the same situation here, for the last 16 hours or so.

- BTC deposits were not showing on my account.
- LTC withdrawals are going back to 'Pending Approval' after I click the confirmation link.

I emailed support about 12 hours ago - received no acknowledgement or response.  Is this the norm with bitfinex?  I'm surprised they have such a user base if they ignore support issues :S

[Bonez0r]

Anyone having connection problems to BFX?

I do have the problem in withdrawl. it is wierd, since it happened to me for the first time that the site said withdrawl is compeleted but don't shown in blockchain or i dont receive it. However, I have filed a suppourt ticket by mailing them. I am very faithful that Bitfinex will take good care of this problem as they have done in the past proving the reputation.

Just wait and have my finger crossed.

PS: i thought i was the only one who experiencing such missing withdraw.

Happen to me too, it went through after 12 hours when they did a manual check. So I guess just be patient.

it's been more than 24 hours. maybe bitfinex can take a look at txid "8da6dee43d0233ccff23b5decdabe3b12c166445e12852ddd490abbd2eb83212".

What if you search for your address instead of the txid? Someone could still be changing txids on the bitcoin network, so if you're looking for a transaction, best not to look at txid but instead search for the receiving address.

And it would be nice if someone from Bitfinex would explain why people are having these deposit/withdrawal problems. Uncertain times and all, no need to make people more nervous than they already are by not communicating. Or, if any of the Bitfinex users have heard an explanation through contacting support, please don't hesitate to put it here

[Bonez0r]

You are looking at this the wrong way.  Having a reputable auditor audit your books is not a chore that should be done because your customers are fearful babies.  It is getting a smart advantage over your competitors.

If Bitfinex had PWC audit their books tomorrow, I guarantee they'd get about 50% of BTCe's business overnight.

Can't say that I agree with that,
remember this is BitCoin,

The last thing that BitCoin needs is Auditors / More Regulation,

and just from a Business Owner's perspective the last thing you want is someone in your books !

Only if there's something wrong with your books. If you run a company and your clients trust you with their hard earned money, you should be held accountable. The transparency that an independent audit can provide helps create trust between company and clients.

[Bonez0r]

By the way can someone explain why total active USD swaps is so low? I expected it to increase a lot after the crash, with the bitcoin price going up so fast. But there's only $10.5M in swaps at the moment? Why are we so low now, compared to the $16+M of earlier this month? Is it just general bearishness? Uncertainty about the Gox situation? Or did some big traders get burned badly?

[unclescrooge]

Anyone having connection problems to BFX?

I do have the problem in withdrawl. it is wierd, since it happened to me for the first time that the site said withdrawl is compeleted but don't shown in blockchain or i dont receive it. However, I have filed a suppourt ticket by mailing them. I am very faithful that Bitfinex will take good care of this problem as they have done in the past proving the reputation.

Just wait and have my finger crossed.

PS: i thought i was the only one who experiencing such missing withdraw.

Happen to me too, it went through after 12 hours when they did a manual check. So I guess just be patient.

it's been more than 24 hours. maybe bitfinex can take a look at txid "8da6dee43d0233ccff23b5decdabe3b12c166445e12852ddd490abbd2eb83212".

What if you search for your address instead of the txid? Someone could still be changing txids on the bitcoin network, so if you're looking for a transaction, best not to look at txid but instead search for the receiving address.

And it would be nice if someone from Bitfinex would explain why people are having these deposit/withdrawal problems. Uncertain times and all, no need to make people more nervous than they already are by not communicating. Or, if any of the Bitfinex users have heard an explanation through contacting support, please don't hesitate to put it here

Hello guys,

I will sum up everything about our withdrawals (and deposits) system to answer questions:

First we tend to keep low reserves on hot wallets, which is why in times of "uncertainties" with a lot of withdrawals like these days, your withdrawal can go back into "Pending approval" state after being approved, until we replenish the hot wallet (up to 12 hours). Paranoia is our policy (for those who remember when we left MtGox in June last year )
Secondly, and this is what happened here, sometimes a bitcoin withdrawal will fail to be accepted on the network. It happens rarely but does happen. In this case the system will still assume the withdrawal is completed, and you have to contact us by email to support@bitfinex.com so that *a human* verifies if the withdrawal has actually failed, in which case it will be sent again.

For the deposits failing, we made a few adjustment today as sometimes when a lot of transactions occurred we would missed a deposit.

Since I'm on the topic, we do not track withdrawals by TXID so the "falsely failed" withdrawal exploit can not be used against us. Furthermore, we do reconciliate our assets and liabilities every hour in order to quickly spot if a "leak" of crypto-currencies would be happening for whatever reasons. This is something obvious to do for an exchange and I didn't think I would need to mention it, but I think I have to point it out considering recent events.

Finally, if you have an issue on your account, it is better to send us an email at support@bitfinex.com, this will be treated quicker than in this thread.

Thanks for your renewed trust and helping us being one of the top bitcoin exchanges in term of volumes.

Thank you and have a good day
Raphael
Bitfinex team

[unclescrooge]

By the way can someone explain why total active USD swaps is so low? I expected it to increase a lot after the crash, with the bitcoin price going up so fast. But there's only $10.5M in swaps at the moment? Why are we so low now, compared to the $16+M of earlier this month? Is it just general bearishness? Uncertainty about the Gox situation? Or did some big traders get burned badly?

Traders are more cautious these days, understandably. It often happens after crashes, especially if it's after a sideway market.

Raphael

[Sukrim]

By the way can someone explain why total active USD swaps is so low? I expected it to increase a lot after the crash, with the bitcoin price going up so fast. But there's only $10.5M in swaps at the moment? Why are we so low now, compared to the $16+M of earlier this month? Is it just general bearishness? Uncertainty about the Gox situation? Or did some big traders get burned badly?

See Raphaels answer, also leverage got cut down from max. 4:1 to max. 2.5:1 - this way you need more capital at hand to actually borrow more money.

[techgeak300]

I have a question, if I have an open margin buy and and want to close that position, but not as a market order can I do it as a limit.
Thanks.

[q33139768]

Anyone having connection problems to BFX?

I do have the problem in withdrawl. it is wierd, since it happened to me for the first time that the site said withdrawl is compeleted but don't shown in blockchain or i dont receive it. However, I have filed a suppourt ticket by mailing them. I am very faithful that Bitfinex will take good care of this problem as they have done in the past proving the reputation.

Just wait and have my finger crossed.

PS: i thought i was the only one who experiencing such missing withdraw.

Happen to me too, it went through after 12 hours when they did a manual check. So I guess just be patient.

it's been more than 24 hours. maybe bitfinex can take a look at txid "8da6dee43d0233ccff23b5decdabe3b12c166445e12852ddd490abbd2eb83212".

What if you search for your address instead of the txid? Someone could still be changing txids on the bitcoin network, so if you're looking for a transaction, best not to look at txid but instead search for the receiving address.

And it would be nice if someone from Bitfinex would explain why people are having these deposit/withdrawal problems. Uncertain times and all, no need to make people more nervous than they already are by not communicating. Or, if any of the Bitfinex users have heard an explanation through contacting support, please don't hesitate to put it here

Hello guys,

I will sum up everything about our withdrawals (and deposits) system to answer questions:

First we tend to keep low reserves on hot wallets, which is why in times of "uncertainties" with a lot of withdrawals like these days, your withdrawal can go back into "Pending approval" state after being approved, until we replenish the hot wallet (up to 12 hours). Paranoia is our policy (for those who remember when we left MtGox in June last year )
Secondly, and this is what happened here, sometimes a bitcoin withdrawal will fail to be accepted on the network. It happens rarely but does happen. In this case the system will still assume the withdrawal is completed, and you have to contact us by email to support@bitfinex.com so that *a human* verifies if the withdrawal has actually failed, in which case it will be sent again.

For the deposits failing, we made a few adjustment today as sometimes when a lot of transactions occurred we would missed a deposit.

Since I'm on the topic, we do not track withdrawals by TXID so the "falsely failed" withdrawal exploit can not be used against us. Furthermore, we do reconciliate our assets and liabilities every hour in order to quickly spot if a "leak" of crypto-currencies would be happening for whatever reasons. This is something obvious to do for an exchange and I didn't think I would need to mention it, but I think I have to point it out considering recent events.

Finally, if you have an issue on your account, it is better to send us an email at support@bitfinex.com, this will be treated quicker than in this thread.

Thanks for your renewed trust and helping us being one of the top bitcoin exchanges in term of volumes.

Thank you and have a good day
Raphael
Bitfinex team

thanks for the quick reply. I received them. and again, I have to say that I am very faithful in trading and P2P lending in bitfinex.