Pangolinminer & Whatsminer FAQs

[vinand77]

I use coin base and paid for the item literally the same minute I placed the order.  The payment has been confirmed and I have send them everything.  Do you think they will fix the problem or just take my money?  Thank you

[btc2017btc2017]

I use coin base and paid for the item literally the same minute I placed the order.  The payment has been confirmed and I have send them everything.  Do you think they will fix the problem or just take my money?  Thank you

Have you checked how many confirmation you have? If you have more than 6 then submit the Google form.

[vinand77]

52 confirmations.  I submitted the info on their site Im just worried they keep the money and dont send the miner

[btc2017btc2017]

52 confirmations.  I submitted the info on their site Im just worried they keep the money and dont send the miner

If you have done the above then it's ok

[vinand77]

Thank you very much for taking the time and helping me out.  Have a nice day

[Toughit]

Hi I placed an order last night and my payment went through successfully.  Now it is saying my order was cancelled, but my bitcoin was not returned.  It was for a Whatsminer m3 that was supposed to ship out in 5 days.  Can anyone help me out, has this happened to anyone else?  This is my first time ordering from Pangolinminer.

In the last batch coinbase took 9 hours to release the funds, then it had to go through the confirmations.

I opened a ticket and they worked with me, confirming my order 10 hours later

Pablo was GREAT to work with.

[HoleShot]

I paid via coinbase and it was marked paid immediately. I thought that was weird.

[acanaman]

We ordered Whatsminer M3's last night and sent payment via our exchange.

Unfortunately our exchange sent a different amount and our order has been canceled but none the less our BTC is still gone and order on Pangolin canceled.

Upon further investigation we discovered the exchange we use merged our payment with someone else's (another customer of both Pangolin & our exchange) so Pangolin did not apply our payment to our order or the other customers (whom I have no idea who it is).

There are two major issues here:

1) Our exchange should not be merging payments from two different customers to the same receiving address in the same transaction EVER
2) Pangolin should use a separate receiving address for each order to simply the reconciliation process.

We have sent all of the details to Pangolin and they have responded however it has been 10 hrs since all of the information was sent to them.

Fingers crossed we do not lose our BTC.

[Shazam!!!]

We have sent all of the details to Pangolin and they have responded however it has been 10 hrs since all of the information was sent to them.

Be prepared to wait a couple of days. It's been in my experience that, Pangolinminer does not work
on the weekends. Atleast, not anyone in the "office".

[btc2017btc2017]

We ordered Whatsminer M3's last night and sent payment via our exchange.

Unfortunately our exchange sent a different amount and our order has been canceled but none the less our BTC is still gone and order on Pangolin canceled.

Upon further investigation we discovered the exchange we use merged our payment with someone else's (another customer of both Pangolin & our exchange) so Pangolin did not apply our payment to our order or the other customers (whom I have no idea who it is).

There are two major issues here:

1) Our exchange should not be merging payments from two different customers to the same receiving address in the same transaction EVER
2) Pangolin should use a separate receiving address for each order to simply the reconciliation process.

We have sent all of the details to Pangolin and they have responded however it has been 10 hrs since all of the information was sent to them.

Fingers crossed we do not lose our BTC.

3) Do not use an exchange

[dgoeller]

Does anyone on this forum know where to obtain the latest M3 firmware and instructions on installing it?  I suspect I have a bad hashing board, but want to try the update first.

[Shazam!!!]

Does anyone on this forum know where to obtain the latest M3 firmware and instructions on installing it?  I suspect I have a bad hashing board, but want to try the update first.

Your best bet is to try contacting them through their support page:

https://pangolinminer.com/support/

[vadiara50]

A new warranty message has appeared on their website:
"Warranty function in our website are still in test. All the product ordered before 2018/1/9 are still covered in warranty."

[acanaman]

We have sent all of the details to Pangolin and they have responded however it has been 10 hrs since all of the information was sent to them.

Be prepared to wait a couple of days. It's been in my experience that, Pangolinminer does not work
on the weekends. Atleast, not anyone in the "office".

They did get back to me over the weekend saying they can not honor our order as the correct payment amount was not received but acknowledge that it is not our fault, they have asked for a wallet address to refund to and I have provided it.  Hopefully we have our refund within 48 hrs.

Disappointing that they couldn't just mark our order as paid along with the other order but I am happy that they are providing a refund, hopefully they release some more Feb batch at the same price so we can re-place our order.

[acanaman]

Pangolin did get back to us with a refund, however they did not refund the full amount which is quite disappointing.

We sent 0.48278566 BTC and their refund was for 0.46830209 BTC which is a difference of about $200 USD.

I've asked for an explanation, will report here when I get one.

Update - they deducted a 3% transaction fee of some sort - no clear explanation, 3% of BTC value today or 3% of USD value converted to BTC.  It just is what it is I guess.

[derbx]

Will you try to by again then?
Would you recommend their process?

Pangolin did get back to us with a refund, however they did not refund the full amount which is quite disappointing.

We sent 0.48278566 BTC and their refund was for 0.46830209 BTC which is a difference of about $200 USD.

I've asked for an explanation, will report here when I get one.

Update - they deducted a 3% transaction fee of some sort - no clear explanation, 3% of BTC value today or 3% of USD value converted to BTC.  It just is what it is I guess.

[play1ife]

Hi there!
Im interesting in purchasing pangolin m3 miners, but I still dont understand how it works. Will you (pangolin company)
give me any payment documents or how I can be sure when I did a bulk pre-order in amount of 100-500 units?

[btc2017btc2017]

Hi there!
Im interesting in purchasing pangolin m3 miners, but I still dont understand how it works. Will you (pangolin company)
give me any payment documents or how I can be sure when I did a bulk pre-order in amount of 100-500 units?

Email pm@pangolinminer.com

[acanaman]

Will you try to by again then?
Would you recommend their process?

Pangolin did get back to us with a refund, however they did not refund the full amount which is quite disappointing.

We sent 0.48278566 BTC and their refund was for 0.46830209 BTC which is a difference of about $200 USD.

I've asked for an explanation, will report here when I get one.

Update - they deducted a 3% transaction fee of some sort - no clear explanation, 3% of BTC value today or 3% of USD value converted to BTC.  It just is what it is I guess.

Yes I would try again but I wouldn't send funds from QuadrigaCX again, I will make sure to use a blockchain.info or btc.com wallet as they recommend - I hadn't seen this recommendation earlier and also had placed two previous orders without issue.

[pav88btc]

Be aware! In google there is pangolinminer.shop website. It seems to be scam!