Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s

[bowser91]

Can customers from the US order directly from Black Arrow? I would order from minesource.net but I can only pay in USD. Cannot get bitcoins in time to make it into the first batch.

[talexeh]

Hi Matt,

what about pending orders?  is BAS going to honor the pending orders that have tickets dating over 7 days ago? 
It's not fault of customer if you don't have man power to reply to tickets or emails.  Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it? 
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

We're still accepting orders for batch 1 so yes, we're going to honor pending orders from over 7 days ago. No, it's not the fault of the customer if we don't have man power to reply to tickets or emails.

I'll look into refund options in the event we're late. I don't want to speculate on what if's at this point.

Will BA be sending those of us with unpaid order a reminder email when batch 1 quota is almost filled up? I'm going to do a wire transfer this coming Monday (just got back home from overseas) & kinda worried if my order (#2999) is still in time for batch 1.

[bobsag3]

Can customers from the US order directly from Black Arrow? I would order from minesource.net but I can only pay in USD. Cannot get bitcoins in time to make it into the first batch.

They accept wire transfer, they just haven't set it up on the site yet.

Im lashing at my web devs to get it done, its just taking a bit longer than expected.

[bowser91]

Can customers from the US order directly from Black Arrow? I would order from minesource.net but I can only pay in USD. Cannot get bitcoins in time to make it into the first batch.

They accept wire transfer, they just haven't set it up on the site yet.

How do you complete the order and pay via wire transfer if it isn't up on the site yet?

[bowser91]

Thanks. Just emailed Matt.

[BlackArrow Matt]

just FYI, I am receiving your messages. I won't respond till I get to them. We're getting a lot of positive feedback regarding resellers.

[takagari]

Official resellers is the way to go. Next time don't bother selling. Just pick a few resellers. Let them deal with the people

[bobsag3]

I should have the wire payment gateway up late tonight early tomorrow, sorry for the inconvenience yall!

EDIT: The wire option is now enabled at checkout

[merv77]

Hi Matt,

what about pending orders?  is BAS going to honor the pending orders that have tickets dating over 7 days ago?  
It's not fault of customer if you don't have man power to reply to tickets or emails.  Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?  
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.

I cant speak on the refunds unfortunately, I am still discussing the options with them.

Hi Matt,

I originally was directing the post to 'BlackArrow Matt' (thanks for answering anyway), but I have 2 orders placed with BAS orders #154x (24/11/13) and #168x (25/11/13) and would like to change from BTC payment to bank wire payment.  What would be the best method to contact BAS in regards to completing payment of my original 2 orders.  If it's through Skype, what is their Skype name?  Is it 'blackarrowsoftware'? 
BTW, I have open tickets (over 7 days ago) and emailed them with no replies yet.

thanks,
merv77

[bobsag3]

Hi Matt,

what about pending orders?  is BAS going to honor the pending orders that have tickets dating over 7 days ago?  
It's not fault of customer if you don't have man power to reply to tickets or emails.  Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?  
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.

I cant speak on the refunds unfortunately, I am still discussing the options with them.

Hi Matt,

I originally was directing the post to 'BlackArrow Matt' (thanks for answering anyway), but I have 2 orders placed with BAS orders #154x (24/11/13) and #168x (25/11/13) and would like to change from BTC payment to bank wire payment.  What would be the best method to contact BAS in regards to completing payment of my original 2 orders.  If it's through Skype, what is their Skype name?  Is it 'blackarrowsoftware'? 
BTW, I have open tickets (over 7 days ago) and emailed them with no replies yet.

thanks,
merv77

That is there skype info.
I will take a look at your tickets and get them updated.

[talexeh]

Hi Matt,

what about pending orders?  is BAS going to honor the pending orders that have tickets dating over 7 days ago?  
It's not fault of customer if you don't have man power to reply to tickets or emails.  Is it?

What if shipments are delayed some lengthy time, will BAS give refund to whom wanted it?  
I don't mean 1, 2 or 3 weeks delayed, but what if they were 1, 2 or 3 months delayed, would BAS be prepared to refund customers?

OK, these are simple questions lets see if they get answered or ignored.

I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.

I cant speak on the refunds unfortunately, I am still discussing the options with them.

Hi Matt,

I originally was directing the post to 'BlackArrow Matt' (thanks for answering anyway), but I have 2 orders placed with BAS orders #154x (24/11/13) and #168x (25/11/13) and would like to change from BTC payment to bank wire payment.  What would be the best method to contact BAS in regards to completing payment of my original 2 orders.  If it's through Skype, what is their Skype name?  Is it 'blackarrowsoftware'? 
BTW, I have open tickets (over 7 days ago) and emailed them with no replies yet.

thanks,
merv77

That is there skype info.
I will take a look at your tickets and get them updated.

Bob, first of all, I would like to thank you for taking the initiative in helping BA with the support tickets & inquiries in this thread. Just a question here which should be pretty generic. I have 2 orders which are still unpaid; Order #1 (#247x) & Order #2 (#299x).

Order #2 was created due to the fact that I want to order 2 units of X-3 instead of 1 which was made in Order #1. Is there any way to amend Order #1 to reflect 2 units of X-3 instead? If I pay directly for Order #2 & ignore Order #1, it's not going to affect my chance of landing myself in batch 1, am I right?

[merv77]

Hi Matt,

I originally was directing the post to 'BlackArrow Matt' (thanks for answering anyway), but I have 2 orders placed with BAS orders #154x (24/11/13) and #168x (25/11/13) and would like to change from BTC payment to bank wire payment.  What would be the best method to contact BAS in regards to completing payment of my original 2 orders.  If it's through Skype, what is their Skype name?  Is it 'blackarrowsoftware'? 
BTW, I have open tickets (over 7 days ago) and emailed them with no replies yet.

thanks,
merv77

That is there skype info.
I will take a look at your tickets and get them updated.

Hi Matt,

would you require name and/or my exact order numbers to take a look at my tickets?

I will PM you my order numbers if that helps.

Thanks again for your outstanding support and keeping us up to date.
you're a true gentleman.

Cheers
merv77

[bitdude]

minersource.net just gives me this message whole day:

We're sorry, but something went wrong.

If you are the application owner check the logs for more information.

[testh]

BlackArrow Matt, please check PM, I sent you yesterday. thanks

[bowser91]

Yeah I can't get to minersource.net. Getting that same message.

[Stedsm]

Yeah I can't get to minersource.net. Getting that same message.

I'm able to load the page with Firefox but not I.E.

[mrhobbeys]

I started my order on Blackarrow, I was going to wire transfer from the US. If I am reading the above posts correctly I can not do this?

If I can not, what do I need to do to move my order to minesource?

[Stedsm]

I started my order on Blackarrow, I was going to wire transfer from the US. If I am reading the above posts correctly I can not do this?

If I can not, what do I need to do to move my order to minesource?

A lot of people have wired from the U.S. (not I) but it takes BA several days for them to clear the payment and change the order status,all the transfer info is on the BA site and would be sent to your inbox a soon as you submit the order. You could just cancel or abandon the BA order as it will be deleted automatically if you don't pay and update the ticket in 7 days. To order with minersource you need to wait a bit until they get the site fixed up,they seem to working on it now and they do accept wire transfers but you may need to email Bobsag3 for the info.

[bobsag3]

Site is back up- made some backend updates and rolled out the theme.

[bowser91]

Just completed my order. Going to head over to the bank to complete the wire transfer. Thanks for all of the help. Looking forward to mining with my X-3!