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Author Topic: Alpha Technology Litecoin (Scrypt) ASIC Miner Order Batch 1 Now!  (Read 527822 times)
wilson1973
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March 31, 2014, 12:57:05 PM
 #921

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
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March 31, 2014, 01:01:17 PM
 #922

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
Thanks.
Was this via a Paypal refund?

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MONETARYUNIT
.......for Me, U & Everyone.......
[/
wilson1973
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March 31, 2014, 01:02:34 PM
 #923

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
Thanks.
Was this via a Paypal refund?

Correct.
bizzyb
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March 31, 2014, 01:07:43 PM
 #924

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
Thanks.
Was this via a Paypal refund?

Correct.

Thanks for taking the time to reply.
I'll wait patiently for a few more days.

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MONETARYUNIT
.......for Me, U & Everyone.......
[/
Searing
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March 31, 2014, 01:25:53 PM
 #925

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
Thanks.
Was this via a Paypal refund?

Correct.

Thanks for taking the time to reply.
I'll wait patiently for a few more days.

think with another call from paypal you can get the other 25% back...terms of service for a merchant selling on paypal is that they ship within 45 days ..if not...they violated the TOS and you can get a full refund...call and ask ..i'm sure this is why alpha will no longer take paypal for their new customer orders


 
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wilson1973
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March 31, 2014, 01:31:34 PM
 #926

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
Thanks.
Was this via a Paypal refund?

Correct.

Thanks for taking the time to reply.
I'll wait patiently for a few more days.

You've not mentioned whether you have had any acknowledgement from alpha on this subject. If you've not had a response then chase them. Again depending on how many days you've been waiting you should at least see a transaction in Paypal for the refund even if it's pending and not yet complete. If you don't have either then I would have concerns.

If you don't get the answers you are looking for, then worst case scenario (and assuming you are in the UK), I would suggest CCJ & the Sheriff route as low cost options to resolve the matter. No business wants a CCJ on their records !
wilson1973
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March 31, 2014, 01:33:12 PM
 #927

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
Thanks.
Was this via a Paypal refund?

Correct.

Thanks for taking the time to reply.
I'll wait patiently for a few more days.

think with another call from paypal you can get the other 25% back...terms of service for a merchant selling on paypal is that they ship within 45 days ..if not...they violated the TOS and you can get a full refund...call and ask ..i'm sure this is why alpha will no longer take paypal for their new customer orders


Does this assume that you make the claim within a set timeframe... 45 days ?
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March 31, 2014, 01:37:51 PM
 #928

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
Thanks.
Was this via a Paypal refund?

Correct.

Thanks for taking the time to reply.
I'll wait patiently for a few more days.

think with another call from paypal you can get the other 25% back...terms of service for a merchant selling on paypal is that they ship within 45 days ..if not...they violated the TOS and you can get a full refund...call and ask ..i'm sure this is why alpha will no longer take paypal for their new customer orders


Does this assume that you make the claim within a set timeframe... 45 days ?

well if you did it by credit card I had 60 with amex

also you can appeal it to the fraud dept "paypal executive commitee"

if you don't have it in hand you'll likely get a refund

people got money out of BFL this way for their scam ..at least until BFL shut its account down and moved banks
to thwart the paypal demand and cc demands for refund

anyway all I have ..but can't hurt to ask a paypal rep ...just mention you want the fraud dept
of paypal..the regular paypal folks can't do this (or so i was told) the fraud dept DID call me
back ..but alas BFL and scammed the money away ...nothing they could do...could not even threaten them
in that bfl stopped taking paypal and credit cards (interesting coincidence huh?)

worth a shot

Searing

 
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bizzyb
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March 31, 2014, 01:38:06 PM
 #929

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
Thanks.
Was this via a Paypal refund?

Correct.

Thanks for taking the time to reply.
I'll wait patiently for a few more days.

think with another call from paypal you can get the other 25% back...terms of service for a merchant selling on paypal is that they ship within 45 days ..if not...they violated the TOS and you can get a full refund...call and ask ..i'm sure this is why alpha will no longer take paypal for their new customer orders


Does this assume that you make the claim within a set timeframe... 45 days ?
Well....my request was after the 45 days, and I was unable to use PayPal to process the dispute claim (because it was over 45 days since the transaction, PayPal automatically rejected it).
I made the claim to A.T who "processed" it 7 days ago, which showed up in my PayPal account as an eCheque i.e being funded by their bank account.
This has subsequently shown up today in my PayPal account as "Cancelled - the funds have been returned to the sender".
Bit odd...
Awaiting a reply from A.T

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March 31, 2014, 01:57:27 PM
 #930

Anyone who has requested a refund from Alpha-T....
Has anyone who has paid with Paypal, received an actual refund yet?
Thanks

I finally received my refund this morning.

Noting I placed my refund request originally on Wednesday 19th and after a round or two of are you sure type questions my request was formally processed by Alpha on Friday the 21st March, it was then on hold pending the 28th. I assume this was to coincide with reopening of batch 1 orders. Not sure why this was necessary other than a cash flow question (to be honest that's not my problem).

Anyway I received my refund today, 75% minus £70 admin fee.

Thanks and good luck to you all.
Thanks.
Was this via a Paypal refund?

Correct.

Thanks for taking the time to reply.
I'll wait patiently for a few more days.

think with another call from paypal you can get the other 25% back...terms of service for a merchant selling on paypal is that they ship within 45 days ..if not...they violated the TOS and you can get a full refund...call and ask ..i'm sure this is why alpha will no longer take paypal for their new customer orders


Does this assume that you make the claim within a set timeframe... 45 days ?
Well....my request was after the 45 days, and I was unable to use PayPal to process the dispute claim (because it was over 45 days since the transaction, PayPal automatically rejected it).
I made the claim to A.T who "processed" it 7 days ago, which showed up in my PayPal account as an eCheque i.e being funded by their bank account.
This has subsequently shown up today in my PayPal account as "Cancelled - the funds have been returned to the sender".
Bit odd...
Awaiting a reply from A.T

If I'm honest that doesn't sound so clever. I'd get an answer from Alpha asap, if you don't get the response you require from them start the CCJ & Sheriff approach.

Fingers crossed.
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March 31, 2014, 02:12:07 PM
 #931

Quote
If I'm honest that doesn't sound so clever. I'd get an answer from Alpha asap, if you don't get the response you require from them start the CCJ & Sheriff approach.

Fingers crossed.

I'm UK too, but hopefully won't have to go down this route......

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March 31, 2014, 02:57:19 PM
 #932

Quote
If I'm honest that doesn't sound so clever. I'd get an answer from Alpha asap, if you don't get the response you require from them start the CCJ & Sheriff approach.

Fingers crossed.

I'm UK too, but hopefully won't have to go down this route......
echeque refund cancelled, however refund to my credit card for my cancelled orders has just been processed...
I guess they are just trying to keep up with the no doubt mountain of admin work involved....
all good

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April 01, 2014, 07:45:19 AM
 #933

Quote
If I'm honest that doesn't sound so clever. I'd get an answer from Alpha asap, if you don't get the response you require from them start the CCJ & Sheriff approach.

Fingers crossed.

I'm UK too, but hopefully won't have to go down this route......
echeque refund cancelled, however refund to my credit card for my cancelled orders has just been processed...
I guess they are just trying to keep up with the no doubt mountain of admin work involved....
all good
Glad to hear it's sorted.
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April 01, 2014, 09:34:33 AM
 #934

I would like to ask if the statement by the managing director about the unit being industrial grade and will renmain in use until it is no longer needed supersedes their 6 months warranty which is my main point of concern
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April 03, 2014, 05:04:06 PM
 #935

I would like to ask if the statement by the managing director about the unit being industrial grade and will renmain in use until it is no longer needed supersedes their 6 months warranty which is my main point of concern

Hi, we expect the devices to last for at least 3 years if not longer.

Could you give us a 2,5 year warranty then ?

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April 06, 2014, 12:00:20 PM
 #936

Seems like a very empty promise doesn't it? You say 3 years, the guy says ok put 2.5 in writing, you disappear.

You've been avoiding an above the table answer to this question all along. Is there is someone in your company who can give black and white answer so we get this overvand done with. Note industrisl grafe work in 55deg ambient 24/7 and is robust to power fluctuations +-25%
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April 06, 2014, 06:13:34 PM
 #937

I would like to ask if the statement by the managing director about the unit being industrial grade and will renmain in use until it is no longer needed supersedes their 6 months warranty which is my main point of concern

Hi, we expect the devices to last for at least 3 years if not longer.

Could you give us a 2,5 year warranty then ?

There is no point in this as in 2.5 years we would have had 4 5 6 products out, in this fast moving industry mining hardware becomes obsolete relatively quickly and our batch 2 may be released around 6 months after batch 1 so there is no point in having longer warranty. It makes no business sense supporting older hardware, we will support them for 6 months after they have been manufactured/shipped and they are industrial grade components that we are using as such they will easily last for years.

This makes no sense. That's not what warranty means.

Warranty is to make sure people get what they pay for. I pay for the hardware, not your estimate of how long it will remain realistic to use it. You may call it obsolete when 3 times more efficient ASICS are sold, but maybe I don't want to buy a new one because ( for example ) I have free power that I generate myself.

So if you say it's easily last for years, put your money where your mouth is or admit that you don't have a clue how long it'll work.

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April 06, 2014, 08:33:33 PM
 #938

MS supports every Windows issue for 10 years, during that time there were several versions issued

When you buy a brand new car, you get 5 years warranty, during that period there will be 5 new models of the SAME car

When you buy a Dell professional workstation you get 3 years warranty next day pick up and replacement. In 3 years your workstation would nevertheless be obsolete

If you buy a 65nm ASIC miner from Butterfly Labs, you get lifetime warranty meaning for as long as they sell it on their website, with minimum guarantee 1 year so if you but today and they remove it tomorrow you get one year

The fact that after 6 months you will have a new product has nothing to do with the fact that i have a product from you that i am conerned about and i need to make sure i can get it fixed if it breaks down after 10 months from purchase

I do not intend to throw away the hardware after 6 months, please do not count me in this statistics of your business model. Allow for good 3 years as per your and you MD's expectations.
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April 07, 2014, 12:17:06 AM
 #939

6 Months is a Bullshit call from your company. How dare you slap us in the face with a crap warranty like that?? If your not going to stand behind your product, then refund everyone's money now and give up. This is disgraceful.

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April 07, 2014, 01:31:09 AM
 #940

I would like to ask if the statement by the managing director about the unit being industrial grade and will renmain in use until it is no longer needed supersedes their 6 months warranty which is my main point of concern

Hi, we expect the devices to last for at least 3 years if not longer.

Could you give us a 2,5 year warranty then ?

There is no point in this as in 2.5 years we would have had 4 5 6 products out, in this fast moving industry mining hardware becomes obsolete relatively quickly and our batch 2 may be released around 6 months after batch 1 so there is no point in having longer warranty. It makes no business sense supporting older hardware, we will support them for 6 months after they have been manufactured/shipped and they are industrial grade components that we are using as such they will easily last for years.

If there is no point then give the warranty ... unless you dont want to stand by your product

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