What updates are you intending to fix? and would it hurt to notify us on your twitter page since you say that you always post relevant information there? and also what is the "certain size" to make a payment as I see members here posting their request's for big withdrawals and others small withdrawals but yet both seem to be affected by your snail-paced "auto-withdraw" system, sure it is understandable if you run out of bitcoin because of some big winners but you are a business which means you should always be fully stock with funds (especially in business sector like sports betting/ casino). and also I'm pretty sure that everybody who's having problems with your website already contacted your support team, but go to here to let the other members can see the common problems that are happening with your website. Again you guys seem to always "updating" your website but us as clients never see a difference. I really like your platform but I am not impressed with your performance, I hope you can make me take my words back but until then I will not be placing large amounts of bitcoin on your website just in case it permanently goes down. I hope to hear a response from cloudbet soon (doubt it) with what they have to say.
Hi becapital,
Thanks for your message.
1. A number of things are being upgraded. Firstly, our sports trading engine. Secondly, our sports backoffice. Finally, our sportsbook frontend, for both desktop and mobile. An upgrade to our backoffice is not necessarily seen by our players immediately, but it means fewer mistakes, fewer problems, and faster response times. Also, our infrastructure is being upgraded to dynamically scale so that we are not affected by sudden large influxes of new players or betting activity.
2. The withdrawal manual threshold size changes often as it depends on the contents of our hot wallet and transaction volume. Also, we cannot divulge this as if we do it becomes open to abuse. When our hot wallet runs out, it is always refilled within hours.
3. All deposits have been instant for quite some time now, and all withdrawals are instant unless either a) they are very large, or b) our hot wallet is empty. In either case, they will be processed within 24 hours. At least 95+% of player withdrawals are 100% instant. It would be helpful if some players could post reports with their experiences. It seems to be only problems or issues that are posted
4. We sometimes experience situations whereby players will post in forums with a problem, and not contact our support team. Our support team see emails much sooner so please make it a point to send us an email rather than just making a post here.
You will see major changes in coming weeks and months - just wait and see
We appreciate any feedback so please keep sending it in.
Cheers,
Cloudbet
