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[cheskor511nor]

hi hopenotlate,

Quite simply, cheskor511nor has been caught and associated with double spending fraud on many occasions. If someone is going to try and fraud us (and as per our gaming license regulations, as well as terms and conditions), we want to know exactly who we are dealing with.

Cheers,

bitcasino team

Are You kiddin' me ? I have made ONE deposit and never done something like double spending fraud which I have googled now and have no idea how to do this. You can check my deposit history.
I have requested refund of my deposit and refused to send my private documents.
Waiting for support reply.

[bitcasino.io]

As per our gaming platform security department, your account was found guilty in abusing the deposit feature with false transactions within the network. And as per violating our casino terms and conditions (https://bitcasino.io/terms) we require you to provide requested documents for your account verification.

[cryptosmoker]

hi hopenotlate,

Quite simply, cheskor511nor has been caught and associated with double spending fraud on many occasions. If someone is going to try and fraud us (and as per our gaming license regulations, as well as terms and conditions), we want to know exactly who we are dealing with.

Cheers,

bitcasino team

If he cheated by some double spend exploit, how could a drivers license, utility and SS of IP address prove whether he should be paid or not?

 

[cheskor511nor]

This is so frustrating..... I have never done anything like this but let's say I did
1) I will send my documents then You pay me? do You promise? why will You do this when You say I made something against T&C so You shouldn't pay me... ?
2) I have never put even name on the registration (only e-mail) so how You verify me? I can send any documents I find over the internet... do You pay me then?
FUNNY THING!

[bitcasino.io]

 
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[cesurasean]

Let me start by saying this;


DO NOT EVER ASK FOR REFUNDS FROM THIS CASINO!


I have played over 200+ btc with them, and they can't even refund 1btc that is missing from my account after my account has somehow been compromised.

Also, they claim to send you VIP gifts, and "amazon says it was delivered", but nothing comes in the mail.


Seems this casino is/was nothing but a sham.



-Sean
user: cesurasean

[cesurasean]

I'm asking that bitcasinio refund my last deposits for the last 24 hours due to account being compromised. I doubt they will refund ANYTHING, as they haven't ever refunded me in the 2+ years ive played with them, but I have contacted their 'security department' to see if this will happen today. I don't seem to have these issues with the other casinos I play at ( cloudbet.com and betchain.com ).


-Sean

[cesurasean]

Please return my deposits from last 24 hours to a bitcoin address I give, then delete/close my account! Before you would never allow me to delete my account when problems occurred and you wouldn't refund me! In hopes I'd keep playing and get scammed more!


-Sean

[cesurasean]

I have since been informed that bitcasino's 'security team' will not be at work/available to answer my problem until tomorrow. Makes you wonder if they even have a security team watching over the funds in your account. This would clearly explain the reason for my account being compromised last night!


-Sean

[BoXXoB]

Let me start by saying this;


DO NOT EVER ASK FOR REFUNDS FROM THIS CASINO!


I have played over 200+ btc with them, and they can't even refund 1btc that is missing from my account after my account has somehow been compromised.

Also, they claim to send you VIP gifts, and "amazon says it was delivered", but nothing comes in the mail.


Seems this casino is/was nothing but a sham.



-Sean
user: cesurasean

To me seems like you have fallen for some phishing scam. Did you click some links in email and login to BitCasino through those? Considering you talk about some gifts ("Also, they claim to send you VIP gifts, and "amazon says it was delivered", but nothing comes in the mail.") would suggest you have received some kind of phishing emails or something similar.

It clearly seems like your account has indeed been compromised. The casino isn't supposed to refund if your account has been compromised because you haven't been careful enough. The BitCasino I have dealt with wouldn't just steal funds.

[cesurasean]

This is after their livechat crew already contacted the security dept about 30 minutes ago to see if any logins into my account were not authorized. Funny how they get up and leave work while I'm trying to find a solution to the problem they have caused me!

What casino in the world doesn't have a security team working on a Friday, anyways? Craziness. This explains how my account got compromised so easily by someone!

-Sean

[BoXXoB]

This is after their livechat crew already contacted the security dept about 30 minutes ago to see if any logins into my account were not authorized. Funny how they get up and leave work while I'm trying to find a solution to the problem they have caused me!

What casino in the world doesn't have a security team working on a Friday, anyways? Craziness. This explains how my account got compromised so easily by someone!

-Sean

How have they caused the problem? If your PC wasn't secure or you clicked some phishing link, that's clearly your fault. Did you have 2FA in place?

[cesurasean]

Andrea from the casino says they sent out an Amazon gift to me in the postal mail. Never got it. She claims amazon won't reship, and I lost my points on that gift.


Also, I don't use this machine for checking emails, only playing at their casino. I had 2 factor auth enabled last night after I noticed something funny with my balance, and contacted their support department. Since then, my account balance was wiped out nearly to 0$.

I'm asking they refund my deposits the last 24 hours, hire a better security crew who works 24 hours, and/or delete my account from their systems.


-Sean

[BoXXoB]

Andrea from the casino says they sent out an Amazon gift to me in the postal mail. Never got it. She claims amazon won't reship, and I lost my points on that gift.


Also, I don't use this machine for checking emails, only playing at their casino. I had 2 factor auth enabled last night after I noticed something funny with my balance, and contacted their support department. Since then, my account balance was wiped out nearly to 0$.

I'm asking they refund my deposits the last 24 hours, hire a better security crew who works 24 hours, and/or delete my account from their systems.


-Sean

I actually had no idea they ship physical gifts. So is the case that your balance was withdrawn from the account by someone else but you or removed by the casino itself?

[cesurasean]

Yes, it's very well possible they caused this problem and wiped my balance themselves, I'm not really sure. yes, 2 auth is/was in place.

All I know is they told me their security department doesn't work today, which is Friday, and that's shocking to hear from a casino!

Gotta go, busy playing right now at cloudbet and betchain without any issues ever in my accounts. ( but, they have a security team who works on Friday, so that may explain it )


-Sean

[TwitchySeal]

Yes, it's very well possible they caused this problem and wiped my balance themselves, I'm not really sure. yes, 2 auth is/was in place.

All I know is they told me their security department doesn't work today, which is Friday, and that's shocking to hear from a casino!

Gotta go, busy playing right now at cloudbet and betchain without any issues ever in my accounts. ( but, they have a security team who works on Friday, so that may explain it )


-Sean

After you made your deposit, how much did you win/lose?

Did someone hack your account and lose your deposit?

If the money was lost, it's more of a gift  you're asking for than a refund.

[Pif]

Still didn't understand if that missing Btc was withdrewn or busted at casino games or.just disappeared from balance. Just check transaction history or playtrought.
Hope youve explained in details to support what went wrong with your Account otherwise it may be difficult for.them helping you.
Just try to be a little more patient and monday they will look into it deeply.

A good start would be a long detailed expanation here , with screenshots and evidence of what  you are talking about.

[cesurasean]

Still no resolution to my problem. They swear they're going to amazon me another gift via postal mail, but no mention of a refund for the stolen credits.

I've also been accused of blackmail for mentioning anything to them about my account. Crazy.

-Sean

[cesurasean]

Since my last post, Andrea from the casino says she has shipped me out another amazon gift.


"Your gift was shipped

Thank you, your order has been placed.
An email confirmation has been sent to you.

Order Number: 113-0448722-2981046
Xbox One Wireless Controller will be shipped to Sean Brady by Amazon.com.
Guaranteed delivery: May 17, 2016"


We'll see if I get it this time. I have gotten gifts in the past from them.


-Sean

[cesurasean]

with 2 auth enabled on your account, your account can still be access hours later via reopening the website on the same computer. 2 auth isn't enforced behavior on this website. you have to manually log out, and then back in for it to request 2 auth info again. clear security flaw. Bitcasino denies this behavior on their site, as well.

their site should boot a user's account after 30 minutes to 1 hour of inactivity, and force a 2 auth again, to make sure no hackers have accessed my account!


-Sean