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I've accessed my account for 3 several days without having to enter 2 auth info.

Clearly their 2 auth doesn't work so well if you have auth'd your account and don't hit the logout button to force your account to be logged out.

Clear security flaw on the casino's part.

-Sean

Hoping support can help me here. I sent an email regarding VIP status. And I have yet to receive any response from support. I am trying to find out my total points I have. If you could be as kind to pm me on here with my current report or get back to my email I would like this very much.

Quote from: cesurasean on May 13, 2016, 07:00:05 PM

Let me start by saying this;

DO NOT EVER ASK FOR REFUNDS FROM THIS CASINO!

I have played over 200+ btc with them, and they can't even refund 1btc that is missing from my account after my account has somehow been compromised.

Also, they claim to send you VIP gifts, and "amazon says it was delivered", but nothing comes in the mail.

Seems this casino is/was nothing but a sham.

-Sean
user: cesurasean

Quote from: cesurasean on May 15, 2016, 06:27:53 PM

Since my last post, Andrea from the casino says she has shipped me out another amazon gift.

"Your gift was shipped

Thank you, your order has been placed.
An email confirmation has been sent to you.

Order Number: 113-0448722-2981046
Xbox One Wireless Controller will be shipped to Sean Brady by Amazon.com.
Guaranteed delivery: May 17, 2016"

We'll see if I get it this time. I have gotten gifts in the past from them.

-Sean

LOL! Dude, sounds you're just trying to fish for some extra funds after fuming. First you say you've never gotten a gift and that they're scamming, then you go on talking about your gift in every other post, then you go on to say that you have actually gotten gifts in the past from them.

I mean.....really?

Hi cesurasean,

We have now completed a full security review of your account after your allegation of your account being compromised / hacked.

As stated to our support team, you alleged that your account was compromised to our support team on May 13th at 16:29 GMT and subsequently reported on this forum on May 13 at 19:32 GMT:

--------------

13-May 16:29, support chat:
alleged hack 500 mbtc gone "I just step away from the computer and for some reason my coins were being spun, I didn't click anything. I just left the game up and now they're are gone"

--------------

According to our security logs your account has logins, deposits game play and withdrawals from the same location, which means the account was only accessed both before and after the alleged hack, from the same location.

You enabled Google authenticator on May 13 after speaking with our support team at 16:33 GMT.

On May 13th at 17:16 GMT you made a deposit (from the same cluster of bitcoin addresses as previous deposits), had a winning session on the games and then subsequently lost these winnings and deposit at 18:07 GMT.

You also had 6 other deposits on this day from 12:28 to 16:17 and on the same day at 10:46 and at 10:57 you made 2 withdrawals.

On Sunday 15th of May, a deposit was made yet again from the same location, played with these funds and lost them.

Therefore we can conclude that the deposits and games played, both before the alleged hack and after the alleged hack, were done from the same location. Deposits and game play from the same location also happened before and after gauth was enabled. There was no remote or foreign logins / deposits / gameplay / withdrawals on your account during this period.

We recommend that you always log out of your account, when you have finished your gaming session, else the cookie will be present to remember your login the next time you play. However to be clear, the purpose of 2 factor authentication is not to secure your own device / computer, but rather to stop unauthorized access from a remote location / computer. Therefore a hacker would need to know your username / password and a one time code from your smart phone, which means your account can not be compromised from a remote location.

If you have concerns about someone else logging into the site from your own computer in your own home, we recommend that you log out after each session. To be super safe, you can withdraw your current balance after each session. In 2015, we processed withdrawals with an average of 2.5 minutes, so we have no problems with you withdrawing from your account after each session.

We have also checked with our VIP team in regard to the missing shipment from amazon (which amazon confirmed was delivered), that even though we paid and sent the gift, we allowed you to reuse all those points and put towards a new gift, so you did not lose out on anything.

On checking your previous chats with our support team too, we would like to note, that this is not the first time you have brought up similar issues at our casino to get refunds on your losses by threatening to post “on all forums”.

If you wish to close your account, please let us know. As part of our responsible gaming policy and gaming license, we will immediately do so, and set a time period (if requested), whereby it can not be reopened until that time period is up or can be closed permanently if requested.

In conclusion, we do not believe your account was compromised due to the facts that:

- Your account was only accessed from the same location both before and after the alleged hack.
- Your account was only accessed from the same location both before and after the Google authenticator was enabled.
- No money was withdrawn from your account during the alleged hack (only played and lost).
- This is not the first time you have tried to coerce our VIP and support department into giving you refunds.

We never like to bring security issues onto the forum, however, when we presented you with all the facts over the weekend, you were not prepared to change your allegations on the forum posts, so this leaves us no choice but to post our “security review” response on here.

Bitcasino Security Team

Quote from: crazyearner on May 15, 2016, 09:28:17 PM

Hi crazyearner,

Thank you for getting in touch! Unfortunately we haven't received any of your recent emails but our VIP hostess has now contacted you directly about your personal rewards and your gift is currently being organized.

All the best,
Bitcasino.IO team

Joke of the day

"There was something strange when the withdrawal of the prize, such as a joke and unfair for the winner and the users who participated in, I do not think this site is deceiving but we know bitcasino is a great site"

I withdraw bitcoin, but they refuse withdrawals
username: Bits

Quote from: bitcasino.io on May 16, 2016, 12:27:41 PM

Quote from: crazyearner on May 15, 2016, 09:28:17 PM

Thanks for information got the email and responded back to it. Now I know where am upto on this as am sure coming months will be active once again

Quote from: Ris88 on May 16, 2016, 01:15:32 PM

Hi Bits,

As we wrote to you directly, you told jokes from multiple accounts attempting to claim multiple prizes, which goes against the spirit of the promotion. That's why we decline to pay out your promotion winnings.

Regards,
Bitcasino Team

Quote from: bitcasino.io on May 16, 2016, 07:26:15 PM

Quote from: Ris88 on May 16, 2016, 01:15:32 PM

Why did u let him win? You should disqualify his tickets

Quote from: joksim299 on May 16, 2016, 07:51:08 PM

Quote from: bitcasino.io on May 16, 2016, 07:26:15 PM

Quote from: Ris88 on May 16, 2016, 01:15:32 PM

Why did u let him win? You should disqualify his tickets

+1

Gotta draw another name.

Quote from: TwitchySeal on May 16, 2016, 08:08:33 PM

Quote from: joksim299 on May 16, 2016, 07:51:08 PM

Quote from: bitcasino.io on May 16, 2016, 07:26:15 PM

Quote from: Ris88 on May 16, 2016, 01:15:32 PM

Why did u let him win? You should disqualify his tickets

+1

Gotta draw another name.

+2

Something similar happened with a previous draw (maybe valentine day's one ...not sue tough but everuthing is wrote in this thread) in which some players had multiple winnings but disclaimer of that draw had announced that one ticket per person policy.
That time also new names weren't drew; hope this time you will do the right thing.

Hey guys! We just made a re-draw and removed funds from players who used multiple accounts within this lottery (we had 4 winners from this group). So new winners are:

FanEa****
crohn****
Isos****
realj****

Best regards,

BitCasino Team

Quote from: bitcasino.io on May 17, 2016, 07:22:25 AM

What was your method of checking possibility of double casino accounts? With proper VPN it is not likely that you will find multiboxing accounts.
I guess you can only check IP - which is fine on basic level, but insignificant when there is someone willing to go all in. But it is good that you try to minimize this type of dealings.

Within our security department we are using different methods of identifying fraud activity. We are not sharing this information in public.

Quote from: bitcasino.io on May 17, 2016, 07:22:25 AM

Good move, really appreciate your way of dealing with this issue....oh by the way, am not one of this four latter winners

This casino says they will square everything away, and contact me the next day, and doesn't. They're more concerned with shoving down my face the fact they claim to have sent me a vip gift in the mail more than anything, when that has NOTHING to do with my missing funds.

-Sean

Quote from: cesurasean on May 17, 2016, 02:23:55 PM

Please refer to this statement: https://bitcointalk.org/index.php?topic=395617.msg14865167#msg14865167

Quote from: Snorek on May 17, 2016, 07:28:34 AM

I guess you can only check IP

That is just one way (the most obvious) to find an alt account.

Still no response from Andrea who said she would contact me two days in a row. They claim she has a "cold/flu" and is out. How come someone else can't take her spot and contact me as promised?

-Sean

I can't seem to connect to live chat anymore to ask them what's going on with my account! Crazy!

Is it me, or is this casino playing games with me?!!!

-Sean