Super frustrated with this site atm.
Took me almost a year before my first withdraw attempt, finally do and they ask for dox.
Hate giving my dox I know its not required by anyone they just looking for excuse not to pay and give you chance to loose it all back. I even ask them to leave my withdraw pending so I cant lose it, they just ignore me and they wont give me time frame. Still though I send all my dox right away.
so now obviously the next day I lose most of my winnings like an idiot and I know its my own fault but I'm writing this out now to make myself not gamble away the last .317 bitcoin like an idiot while security enjoys a cup of coffee or something while laughing
https://i.gyazo.com/39ee9ac1e775ec83e8ba547808a65398.png Kaarel Sun, 10/16/16 01:37:11 am America/Montreal
Hi Client! How can I help?
Client 01:37:28 am
please stop reversing my withdraw
i sent the documents
when you get a chance to look at them, you can send me my money 01:38:10 am
Kaarel 01:38:17 am
Please be informed that the documents must first be confirmed by the security department before any withrawals can be made
Client 01:38:26 am
thats fine
why am i able to bet at all if im unable to withdraw?
pretty messed up
just process it when you can 01:39:59 am
Kaarel 01:40:31 am
You will receive a notification from the security department once it's done
why are the funds in my account right now instead of pending withdraw
you just want me to play and not cashout
will it be done by tomorrow night? 01:55:08 am
Kaarel 01:55:28 am
I'm sorry i can't make any promises
Client 01:55:53 am
does the guy who can looks at my documents work tomorrow?
Kaarel 01:56:41 am
i'm sorry i'm not sure about their schedules
Client 01:57:01 am
have you ever seen a security review get completed on a sunday?
Kaarel 01:58:56 am
Generally not
Client 01:59:10 am
have you ever seen one get completed on a monday?
Kaarel 01:59:30 am
Yes
Kaarel 02:02:23 am
They will get back to you whenever it is done, could be today could be tomorrow
Client 02:03:35 am
could be a week?
Kaarel 02:05:09 am
I'm sorry my shift is ending, I will now transfer the chat.
Valentijn
3:57 am
Hi Client! How can I help?
Client
Can you please stop rejecting my withdraws?
Valentijn
They will be rejected until the Security Department has cleared your account
Client
Why?
Valentijn
Thank you for your understanding
Client
I dont understand
Please explain why they can't remain pending untill sent
Valentijn
Please be informed this issue cannot be discussed via LiveChat, please await the answer from the Security Department
Client
it's a general question
why caqn't you just leave a cashou pending untill it's processed
Valentijn
We do not leave withdrawals pending, we either confirm or decline them
Client
I'm asking you to take the money out of my account
so I can't play with it
why can't you do that
Read
Valentijn
Sorry I cannot discuss this issue via LiveChat, only email please
Client
They wont respond
Delivered