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Author Topic: Bitcoinica - Advanced Bitcoin Trading Platform  (Read 47045 times)
Bigpiggy01
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March 13, 2012, 11:16:26 PM
 #501

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Hi,

We just experienced a system error that caused a few bad ticks. Everything is back to normal.

We are deciding on the compensations for affected customers. Compensation will be in the form of cash credits. So feel free to re-establish your positions if you're affected.

We apologize for the error and we will get back to you shortly. Thanks for understanding!

Could we have an exact eta on this.

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Bigpiggy01
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March 13, 2012, 11:29:59 PM
 #502

Zhoutong,

The cash deposit received on my account in no way covers the losses my current position has taken from this error. You need to check your numbers as this is in no way even close to satisfactory or even better reverse the trades.


zhoutong
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March 13, 2012, 11:31:01 PM
 #503

RESOLUTION

We have already compensated customers whose long positions that have been liquidated in error. The compensation amount is $0.8 per BTC.

If you have a stop order that was executed wrongly and you were not compensated, please contact us at support@bitcoinica.com.

Thank you for your co-operation in this matter.

Founder of NameTerrific (https://www.nameterrific.com/). Co-founder of CoinJar (https://coinjar.io/)

Donations for my future Bitcoin projects: 19Uk3tiD5XkBcmHyQYhJxp9QHoub7RosVb
Hannah
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March 13, 2012, 11:32:29 PM
 #504

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Hi,

We just experienced a system error that caused a few bad ticks. Everything is back to normal.

We are deciding on the compensations for affected customers. Compensation will be in the form of cash credits. So feel free to re-establish your positions if you're affected.

We apologize for the error and we will get back to you shortly. Thanks for understanding!

Could we have an exact eta on this.

+1

"cash credits" means what exactly? $ or BTC or both, my BTC were false force liquidated & I expect them back in BTC, you then put me in to a 250 BTC short position due to this mistake, more losses - all of which I expect to be made good to me including the profit my position would have earned if this error had not happened

good to see you posting again - kindly confirm, thanks

1HannahHJJe2b7TGw9MLb5BSPCEUDsTG4p
zhoutong
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March 13, 2012, 11:33:33 PM
 #505

Zhoutong,

The cash deposit received on my account in no way covers the losses my current position has taken from this error. You need to check your numbers as this is in no way even close to satisfactory or even better reverse the trades.



You're one of the customers with stop orders. And we couldn't locate your stop orders accurately when we process the compensations.

Now it's fixed, please check again. Thank you!

Founder of NameTerrific (https://www.nameterrific.com/). Co-founder of CoinJar (https://coinjar.io/)

Donations for my future Bitcoin projects: 19Uk3tiD5XkBcmHyQYhJxp9QHoub7RosVb
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March 13, 2012, 11:36:36 PM
 #506

Also, it's worth pointing out that less than 1% of customers were affected at all. We've never experienced similar problems in the past either.

We have already taken appropriate actions to prevent this from happening again. Everything is back to normal now.

Founder of NameTerrific (https://www.nameterrific.com/). Co-founder of CoinJar (https://coinjar.io/)

Donations for my future Bitcoin projects: 19Uk3tiD5XkBcmHyQYhJxp9QHoub7RosVb
Hannah
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March 13, 2012, 11:41:32 PM
 #507

Also, it's worth pointing out that less than 1% of customers were affected at all. We've never experienced similar problems in the past either.

We have already taken appropriate actions to prevent this from happening again. Everything is back to normal now.

well except for my account balance atm, you credited me with $600 & I don't want $ - I want my BTC back & there's way more that needs adjusting to get this so I'm not being ripped off, will add figures latter

edit: well thanks for the $600 at least, I just need to take a break now from all this crazyness - I will look at it again after a night sleeping on it, I don't think that it's back to fair yet but am too tired & confused by it all to unravel it atm, anyway thanks for moving toward getting this fairly solved for all you clients hopefully

1HannahHJJe2b7TGw9MLb5BSPCEUDsTG4p
zhoutong
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March 13, 2012, 11:47:23 PM
 #508

Also, it's worth pointing out that less than 1% of customers were affected at all. We've never experienced similar problems in the past either.

We have already taken appropriate actions to prevent this from happening again. Everything is back to normal now.

well except for my account balance atm, you credited me with $600 & I don't want $ - I want my BTC back & there's way more that needs adjusting to get this so I'm not being ripped off, will add figures latter

You can use the Exchange feature to exchange it to BTC yourself. With our zero-spread promotion, you don't have to pay anything extra to convert your currency.

Founder of NameTerrific (https://www.nameterrific.com/). Co-founder of CoinJar (https://coinjar.io/)

Donations for my future Bitcoin projects: 19Uk3tiD5XkBcmHyQYhJxp9QHoub7RosVb
Hannah
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March 13, 2012, 11:49:32 PM
 #509

see edit above, too tired now, too crazy stuff to try & follow it all

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Hannah
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March 14, 2012, 12:09:49 AM
 #510

Also, it's worth pointing out that less than 1% of customers were affected at all. We've never experienced similar problems in the past either.

We have already taken appropriate actions to prevent this from happening again. Everything is back to normal now.

well except for my account balance atm, you credited me with $600 & I don't want $ - I want my BTC back & there's way more that needs adjusting to get this so I'm not being ripped off, will add figures latter

You can use the Exchange feature to exchange it to BTC yourself. With our zero-spread promotion, you don't have to pay anything extra to convert your currency.

tried that & the newly credited $s don't work, just gives a circle with a line through it symbol in the BTC amount when try to exchange to coins, like a no entry sign so I'm forcibly stuck with $ & now must sleep, current Gox rate $5.26 - I expect you to honour this if it goes up, which it will

thanks

edit - too tired, found that one has to press 'calculate' to see, so it does work with these - but leaving now till tomorrow

1HannahHJJe2b7TGw9MLb5BSPCEUDsTG4p
randomguy7
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March 14, 2012, 12:21:11 AM
 #511

How is the fixing of the non working deposits going? My BTC deposit from days ago still isn't showing up.
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March 14, 2012, 10:08:27 AM
 #512

Hello Zhoutong!

Ok. Thank you for the compensation!

BUT

1)
200 BTC w/ leverage of 5 = 40 BTC = 40 * 5,35$ = 214$
214$ - compensation of 160$ = 54$ missing

2)
Missed profits: Bought @ ~4,75, ~0,60$ price increase = 0,60$ * 40 * 5 = 120$

So what about these 174$ (120$ + 54$) ?

Maybe my calculation is not 100% correct but it sure points in the right direction.

I don't think it is fair that you hold the users responsible for errors in your code.
I would like to have my long position restored with 200 BTC 5:1 Leverage. Buy price ~4,75$.

Regards,
Fydel
Bigpiggy01
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March 14, 2012, 02:32:15 PM
 #513

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Hello Zhoutong!

Ok. Thank you for the compensation!

BUT

1)
200 BTC w/ leverage of 5 = 40 BTC = 40 * 5,35$ = 214$
214$ - compensation of 160$ = 54$ missing

2)
Missed profits: Bought @ ~4,75, ~0,60$ price increase = 0,60$ * 40 * 5 = 120$

So what about these 174$ (120$ + 54$) ?

Maybe my calculation is not 100% correct but it sure points in the right direction.

I don't think it is fair that you hold the users responsible for errors in your code.
I would like to have my long position restored with 200 BTC 5:1 Leverage. Buy price ~4,75$.

Regards,
Fydel

I'm in a situation very similar to this as the compensation received on my weirdly executing stops IN NO WAY COVERS THE DAMAGE DONE TO MY POSITION.

I expect settlement in full.

zhoutong
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March 14, 2012, 03:17:40 PM
 #514

Hello Zhoutong!

Ok. Thank you for the compensation!

BUT

1)
200 BTC w/ leverage of 5 = 40 BTC = 40 * 5,35$ = 214$
214$ - compensation of 160$ = 54$ missing

2)
Missed profits: Bought @ ~4,75, ~0,60$ price increase = 0,60$ * 40 * 5 = 120$

So what about these 174$ (120$ + 54$) ?

Maybe my calculation is not 100% correct but it sure points in the right direction.

I don't think it is fair that you hold the users responsible for errors in your code.
I would like to have my long position restored with 200 BTC 5:1 Leverage. Buy price ~4,75$.

Regards,
Fydel

There's no "missed profits" because we have compensated the difference between the liquidation price and the current price (which was less than $0.Cool. It's like a forced liquidation at the price point of AT LEAST $5.27, so you're free to re-establish your positions without losing anything.

Founder of NameTerrific (https://www.nameterrific.com/). Co-founder of CoinJar (https://coinjar.io/)

Donations for my future Bitcoin projects: 19Uk3tiD5XkBcmHyQYhJxp9QHoub7RosVb
Bigpiggy01
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March 14, 2012, 03:44:18 PM
 #515

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I'm in a situation very similar to this as the compensation received on my weirdly executing stops IN NO WAY COVERS THE DAMAGE DONE TO MY POSITION.

I expect settlement in full.

EDIT A SECOND PORTION SHOWED UP SO I AM NOW FULLY COVERED.

Thanks for getting this fixed Smiley

fydel
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March 14, 2012, 04:06:15 PM
 #516

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There's no "missed profits" because we have compensated the difference between the liquidation price and the current price (which was less than $0.Cool. It's like a forced liquidation at the price point of AT LEAST $5.27, so you're free to re-establish your positions without losing anything.

Sorry, but that makes no sense at all. I only got 160$ compensation (40$ less than I should have gotten) and nothing else as it was a FORCED LIQUDATION. Take a look at my account please (fidel). I am still missing 40 BTC then (and the missed profit).

Please explain the calculation in detail how "its a forced liquidation at the price point of AT LEAST $5.27". And please explain in detail how I did not make a 174$ loss.
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March 14, 2012, 08:54:36 PM
 #517

Hello!

I would like to remind everybody that we are offering USA cash deposits to Bitcoinica @ 3.75% rate for any amount. Deposits are also processed in less than an hour.

Right now, we have a promotion going where we pay you 1 FREE BITCOIN for trying our cash deposit service! Even if you only deposit the minimum ($10).

If you are a newbie, you can participate here:
https://bitcointalk.org/index.php?topic=67919

If you are an established member of the forum, you can participate here:
https://bitcointalk.org/index.php?topic=67917.0

You can also of course fund your Bitcoinica account with any of the methods we accept:

- SEPA transfers within the EU: within 1 business day.
- International USD wire transfers: within 1 to 2 business days
- International GBP wire transfers: within 1 to 2 business days.
- Instant deposits through Liberty Reserve.
- Instant deposits through MtGox vouchers.
- Instant deposits through PerfectMoney.
- Instant deposits through Pecunix.
- Instant deposits through CosmicPay USD.
- Instant deposits through CosmicPay EUR.
- Instant deposits through C-Gold.

You can also withdraw from your account using the following:

- SEPA transfers within the EU: within 1 business days
- International USD wire transfers: within 1 to 2 business days.
- International GBP wire transfers: within 1 to 2 business days.
- Instant withdrawals through Liberty Reserve.
- Instant withdrawals through MtGox vouchers.
- Instant withdrawals through PerfectMoney.
- Instant withdrawals through Pecunix.
- Instant withdrawals through CosmicPay USD.
- Instant withdrawals through CosmicPay EUR.
- Instant withdrawals through C-Gold.
- AURUMXCHANGE MASTERCARD: Customers can INSTANTLY transfer their Bitcoinica codes into the card and withdraw their funds at more than one million ATMs worldwide, as well as make purchases anywhere MasterCard is accepted.

If you have any questions, please let me know.

Thank you!
Roberto
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March 14, 2012, 10:55:41 PM
 #518

My account still not fixed.
fydel
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March 15, 2012, 10:01:00 AM
 #519

Me neither.

I think its rather unfriendly to rub it in our faces by saying "...so you're free to re-establish your positions without losing anything".
To make fun of us as we lost hundreds of bucks is not a very nice move.

Remember that "the bad ticks" were caused by errors in your code.
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March 15, 2012, 02:43:28 PM
 #520

I think zhoutong is not honest with us. We need to take actions.
A lot of defrauded traders.
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