Chips.gg | CASINO & SPORTSBOOK | 200% DEPOSIT BONUS | 3000+ GAMES

[Coin_trader]

@chips.gg, can you verify whether this user doesn’t use VPN or some sort of tool to bypass country restrictions? Because as some user pointed out, Your full list of restricted country is not written on the ToS but rather on separate article which will cause assumption that their country is not restricted since most user refers only in the general ToS.

@elro123 realistically speaking, The chance of getting your original profit is slim if Germany is really listed on restricted country despite it was hidden that’s what the license/law dictates. Also it’s just odd that other user with same country as your get a prompt warning when they access the casino while in your case it doesn’t have.

I have checked on this user's screenshot. He claimed he does not own an account at the casino but posts a screenshot that shows a Session ID, IP and Device - details that can only originate from an active session. It is probably not from the actual site, I asked 2 friends if they get this Pop-Up, neither of them does.
If you check his profile, you can see he is an affiliate of the casino and benefits financially from them blossoming.

Hence I created a seperate thread: https://bitcointalk.org/index.php?topic=5511521.0

To clarify everything about the affiliate link, they are not personally advertising the affiliate but rather they are just part of signature campaign of this casino. Their opinion is based on their personal thoughts maybe there’s some bias on their opinion but they are just posting on their own without any personal gain.

Now if you can provide proof about other user experiencing the same then this is a valid case for Chips.gg to update their casino restrictions since a restricted country can still access their casino.

This part of their ToS says everything about the intent of this casino:

You are aware that the right to access and use the website and any products there offered, may be considered illegal in certain countries. We are not able to verify the legality of service in each and every jurisdiction, consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the United States of America (and her dependencies, military bases and territories), Australia, United Kingdom, Estonia, Netherlands or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time. By using the Website you confirm you are not a resident in a Restricted Jurisdiction.

But even there they don't list Germany, they call it "other restricted jurisdictions" that they "communicate from time to time".

This is always the tricky that’s why you should do due diligence or even ask the support just to double check to avoid problem since an opportunity of winning huge amount is very rare to happened. Let’s just wait for chips if they will give you consideration.

[elro123]

@chips.gg, can you verify whether this user doesn’t use VPN or some sort of tool to bypass country restrictions? Because as some user pointed out, Your full list of restricted country is not written on the ToS but rather on separate article which will cause assumption that their country is not restricted since most user refers only in the general ToS.

@elro123 realistically speaking, The chance of getting your original profit is slim if Germany is really listed on restricted country despite it was hidden that’s what the license/law dictates. Also it’s just odd that other user with same country as your get a prompt warning when they access the casino while in your case it doesn’t have.

I have checked on this user's screenshot. He claimed he does not own an account at the casino but posts a screenshot that shows a Session ID, IP and Device - details that can only originate from an active session. It is probably not from the actual site, I asked 2 friends if they get this Pop-Up, neither of them does.
If you check his profile, you can see he is an affiliate of the casino and benefits financially from them blossoming.

Hence I created a seperate thread: https://bitcointalk.org/index.php?topic=5511521.0

To clarify everything about the affiliate link, they are not personally advertising the affiliate but rather they are just part of signature campaign of this casino. Their opinion is based on their personal thoughts maybe there’s some bias on their opinion but they are just posting on their own without any personal gain.

Now if you can provide proof about other user experiencing the same then this is a valid case for Chips.gg to update their casino restrictions since a restricted country can still access their casino.

This part of their ToS says everything about the intent of this casino:

You are aware that the right to access and use the website and any products there offered, may be considered illegal in certain countries. We are not able to verify the legality of service in each and every jurisdiction, consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the United States of America (and her dependencies, military bases and territories), Australia, United Kingdom, Estonia, Netherlands or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time. By using the Website you confirm you are not a resident in a Restricted Jurisdiction.

But even there they don't list Germany, they call it "other restricted jurisdictions" that they "communicate from time to time".

This is always the tricky that’s why you should do due diligence or even ask the support just to double check to avoid problem since an opportunity of winning huge amount is very rare to happened. Let’s just wait for chips if they will give you consideration.

You can try accessing it with a VPN on German IP - there won't be any pop-up.
As per my screenshots in the Scam Accusations Thread I've mentioned (https://bitcointalk.org/index.php?topic=5511521.0) you can see that I told the VIP Manager (who invited me to the platform) that im from Germany and asked if any KYC problems would arise. Because I know from experience that all the major EU countries are restricted in many casinos.

[Coin_trader]

You can try accessing it with a VPN on German IP - there won't be any pop-up.
As per my screenshots in the Scam Accusations Thread I've mentioned (https://bitcointalk.org/index.php?topic=5511521.0) you can see that I told the VIP Manager (who invited me to the platform) that im from Germany and asked if any KYC problems would arise. Because I know from experience that all the major EU countries are restricted in many casinos.

Tried already accessing the casino with German IP with the use of VPN and you’re right that user with German IP can access it without any pop-up message however I’m not really sure in case of user that using German IP without VPN since there’s a case casino doesn’t restrict an IP from VPN but this is pretty rare.

I also read the screenshot of your conversation with the support. Can you point out to me where is the screenshot of the conversation when you disclosed that you are from Germany during their invitation?

[elro123]

You can try accessing it with a VPN on German IP - there won't be any pop-up.
As per my screenshots in the Scam Accusations Thread I've mentioned (https://bitcointalk.org/index.php?topic=5511521.0) you can see that I told the VIP Manager (who invited me to the platform) that im from Germany and asked if any KYC problems would arise. Because I know from experience that all the major EU countries are restricted in many casinos.

Tried already accessing the casino with German IP with the use of VPN and you’re right that user with German IP can access it without any pop-up message however I’m not really sure in case of user that using German IP without VPN since there’s a case casino doesn’t restrict an IP from VPN but this is pretty rare.

I also read the screenshot of your conversation with the support. Can you point out to me where is the screenshot of the conversation when you disclosed that you are from Germany during their invitation?

It's here (middle of the screenshot): https://gyazo.com/7166997bda86c14c9e2e99af3934326a

[Fivestar4everMVP]

You can try accessing it with a VPN on German IP - there won't be any pop-up.
As per my screenshots in the Scam Accusations Thread I've mentioned (https://bitcointalk.org/index.php?topic=5511521.0) you can see that I told the VIP Manager (who invited me to the platform) that im from Germany and asked if any KYC problems would arise. Because I know from experience that all the major EU countries are restricted in many casinos.

Tried already accessing the casino with German IP with the use of VPN and you’re right that user with German IP can access it without any pop-up message however I’m not really sure in case of user that using German IP without VPN since there’s a case casino doesn’t restrict an IP from VPN but this is pretty rare.

From my experience, the IP address is that obtained from VPN works in no different way like the normal IP address of a user in any country. So you tried access chips.gg from a German IP with a help of a VPN, and there was no notice proferred to you that you are accessing the casino from a restricted area or country, rest assured that that's exactly how it also will be or is if you are visiting the casino under or with a German IP address without the use of VPN.

And let me say that I also did the same thing, i did tried visiting the casino with my premium VPN, which offers a dedicated IP address, on like the free ones that offer shared IP, and the result is exactly the same thing, there was no pop up indicating or warning me that I am visiting from a restricted country.

[tranthidung]

For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the United States of America (and her dependencies, military bases and territories), Australia, United Kingdom, Estonia, Netherlands or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time. By using the Website you confirm you are not a resident in a Restricted Jurisdiction.

But even there they don't list Germany, they call it "other restricted jurisdictions" that they "communicate from time to time" - which is basically a placeholder to ban any player at any given time of their liking.

You have to accept it before using, it's part of their business and all business will write their Terms of Service like this.

If their platform detects you are from Germany, and block you immediately, it's good because they don't allow you to use their platform. If you're wondering what is reason, you can ask them and perhaps they will say, Germany is in other restricted jurisdictions.

Additionally, restricted areas can be changed with time because geopolitical problems change with time too. Like before 2022, it's hard to believe that Russia will be sanctioned almost worldwide.

[Synchronice]

I have checked on this user's screenshot. He claimed he does not own an account at the casino but posts a screenshot that shows a Session ID, IP and Device - details that can only originate from an active session. It is probably not from the actual site, I asked 2 friends if they get this Pop-Up, neither of them does.
If you check his profile, you can see he is an affiliate of the casino and benefits financially from them blossoming.

I forgot that I was using VPN during a session and was connected to a different country (I always use it). Now I visited Chips.gg without a VPN and can confirm that I didn't receive a pop-up message. elro123 says truth. Even with German VPN too, which I tested the second time, there was no pop-up for me.

If you check his profile, you can see he is an affiliate of the casino and benefits financially from them blossoming.

Mate, I am not affiliated. I am a regular user who rents a signature space. I am always on the side of truth. Please, do not speak about me that way because I haven't done anything wrong or dishonest.

I personally think that Chips.gg has to include the list of restricted countries in their ToS. As an user, I can say that there is no popup if you visit a website from Germany, also, Germany isn't listed in ToS as a restricted country, there is also no url in ToS that directs you into a bigger list of restricted countries. Overall, it's very hard to find the information about restricted countries. If I am wrong, please, anyone, correct me.

I hope that everything will go smoothly between you and Chips.gg

[blue Snow]

but, Just be careful, it could be draw when I look at how they always nervous when meet the big team like PSG

Arsenal will look like an average team when competing in European tournaments, even if I'm not mistaken, during their heyday with Arsene Wenger, nothing good happened in European tournaments. However, it could be different this season, with a different competition format it will give Arsenal the opportunity to do more and against PSG I think Arsenal will win but the score will be very close 1-0, because of their nervousness when they are ahead they will start to play more defensively to maintain their lead.

Yeah, I guessed the wrong prediction for this time also, Arsenal won 2 different goals two days ago. But even I tell it draw, I bet on Arsenal on that time, and just won a small bet also. And, congrats to tvplus006 who just won Chips.gg | UCL Score Prediction He guessed a correct prediction score 2-0 for arsenal. but there are no people guess the correct total corner (6 corners) during the match. It looks both played carefully to throw away the ball (same like inter vs red star). It's different when i look how Barcelona vs Young boy played which has 12 totals corner kick.

[Shishir99]

Hello, we clearly list all restricted countries here:

https://help.chips.gg/en/articles/9509593-restricted-countries

Sorry, I missed this response somehow. As a promoter of chips.gg, we defend for chips.gg by default. But when some users have valid point against the platform, we cannot deny that. There are some rooms for chips.gg to improve. Honestly, I haven't seen a casino write an Article about restricted region instead of mentioning them all in their TOS page. So, my suggestion would be please modify your TOS page and add the list of the restricted countries/regions.

However, when I click on sign up, the first thing Chips.gg is asking is where I am from. I mean I have to select my country. It seems the restricted countries are available to select as well. If chips.gg does not allow players from those countries, why do you even allow to pick their country name? Let's say they selected Germany, why don't you ban their account right after they sign up? I hope these points make sense and Chips.gg will work on those things.

[tranthidung]

Sorry, I missed this response somehow. As a promoter of chips.gg, we defend for chips.gg by default. But when some users have valid point against the platform, we cannot deny that. There are some rooms for chips.gg to improve. Honestly, I haven't seen a casino write an Article about restricted region instead of mentioning them all in their TOS page. So, my suggestion would be please modify your TOS page and add the list of the restricted countries/regions.

I agree that it needs to be written in ToS, the official place for important terms of any platform and its services, and articles are only supplementary places for users, but should never be the original place for these important information. Articles can take information from ToS, and it's fine.

I agree with your suggestion.

However, when I click on sign up, the first thing Chips.gg is asking is where I am from. I mean I have to select my country. It seems the restricted countries are available to select as well. If chips.gg does not allow players from those countries, why do you even allow to pick their country name? Let's say they selected Germany, why don't you ban their account right after they sign up? I hope these points make sense and Chips.gg will work on those things.

From your description on how an account registration at Chips.gg is, I think it's fine if they ban a new registered user immediately after they detect the IP address is from a restricted location or the user select a country from restricted countries.

It's only bad if they don't ban users from restricted countries, even they know that, and let users betting, then pull the ban card after a big win and big withdrawal request.

[Findingnemo]

From your description on how an account registration at Chips.gg is, I think it's fine if they ban a new registered user immediately after they detect the IP address is from a restricted location or the user select a country from restricted countries.

It's only bad if they don't ban users from restricted countries, even they know that, and let users betting, then pull the ban card after a big win and big withdrawal request.

Asking for country at the time of registration looks new to me, no other casinos asks such information at the time of registration itself but it's good or bad depends on how they utilize it and instead of banning the user, they should not be able to register in the first place so if things change in the future in their country (by any miracle) then the user can able to access the platform which is win win for both the parties.

But having restricted countries list in the ToS page is kind of mandatory though.

[chipsgg]

From your description on how an account registration at Chips.gg is, I think it's fine if they ban a new registered user immediately after they detect the IP address is from a restricted location or the user select a country from restricted countries.

It's only bad if they don't ban users from restricted countries, even they know that, and let users betting, then pull the ban card after a big win and big withdrawal request.

Asking for country at the time of registration looks new to me, no other casinos asks such information at the time of registration itself but it's good or bad depends on how they utilize it and instead of banning the user, they should not be able to register in the first place so if things change in the future in their country (by any miracle) then the user can able to access the platform which is win win for both the parties.

But having restricted countries list in the ToS page is kind of mandatory though.

Germany is a banned region on nearly every casino, this is a well known fact. It is also listed by clicking the license seal at the bottom of the website.

Our terms clearly state the player has the obligation to ensure he is not playing from a restricted region. We provide many resources for this including our help desk. If they have any doubt they are free to reach out to our 24/7 live support with any questions.

Lastly, we have additionally listed these countries in our terms for ease of access.

Thank you all for your feedback.

[Shishir99]

Germany is a banned region on nearly every casino, this is a well known fact. It is also listed by clicking the license seal at the bottom of the website.

Our terms clearly state the player has the obligation to ensure he is not playing from a restricted region. We provide many resources for this including our help desk. If they have any doubt they are free to reach out to our 24/7 live support with any questions.

Lastly, we have additionally listed these countries in our terms for ease of access.

Thank you all for your feedback.

The good practice is not to mention what other casinos does but to mention what we do. That should be the main thing to point out. I am happy that you have heard the community and listed the additional countries. I believe this will prevent further drama because users won't be able to say that they did not see their country list on your TOS page. Thank you for positive response and making the change.

Do you have any plan to making changes on banning a user as soon as you detect that they are from banned countries? I guess it would be a good idea if you can ban user right after they sign up because you already know where they are from. It's not important because the banned country list already available on TOS page which was most important thing to do.

[FortuneFollower]

Germany is a banned region on nearly every casino, this is a well known fact. It is also listed by clicking the license seal at the bottom of the website.

Our terms clearly state the player has the obligation to ensure he is not playing from a restricted region. We provide many resources for this including our help desk. If they have any doubt they are free to reach out to our 24/7 live support with any questions.

Lastly, we have additionally listed these countries in our terms for ease of access.

Thank you all for your feedback.

The good practice is not to mention what other casinos does but to mention what we do. That should be the main thing to point out. I am happy that you have heard the community and listed the additional countries. I believe this will prevent further drama because users won't be able to say that they did not see their country list on your TOS page. Thank you for positive response and making the change.

Do you have any plan to making changes on banning a user as soon as you detect that they are from banned countries? I guess it would be a good idea if you can ban user right after they sign up because you already know where they are from. It's not important because the banned country list already available on TOS page which was most important thing to do.

Yeah, or maybe there would be a warning in place, a big one so that there would be no situations like that to resolve in the first place. Some people won't dig too deep into the TOS.

[Fivestar4everMVP]

From your description on how an account registration at Chips.gg is, I think it's fine if they ban a new registered user immediately after they detect the IP address is from a restricted location or the user select a country from restricted countries.

It's only bad if they don't ban users from restricted countries, even they know that, and let users betting, then pull the ban card after a big win and big withdrawal request.

Asking for country at the time of registration looks new to me, no other casinos asks such information at the time of registration itself but it's good or bad depends on how they utilize it and instead of banning the user, they should not be able to register in the first place so if things change in the future in their country (by any miracle) then the user can able to access the platform which is win win for both the parties.

But having restricted countries list in the ToS page is kind of mandatory though.

Having restricted countries in the casino's terms of service, or terms and conditions is not kind of mandatory, IT'S MANDATORY, or else, how can people visiting the casino know get to know that the country they will be registering from is not supported by the casino? Specially when there is no form of warning to or for the potential user, simply alerting him or her that he or she is visiting the casino from a country that is not supported.

Concerning what you said about now allowing the users from an unsupported country access to the casino, the easiest way is to permanently block the ip addresses of all the unsupported countries so potential users coming from such countries do not gain access to the site, or better still, and maybe more simpler, disable/Grey out the registration and login button/link for user who visit the casino from a country that is not supported.

[tranthidung]

Having restricted countries in the casino's terms of service, or terms and conditions is not kind of mandatory, IT'S MANDATORY, or else, how can people visiting the casino know get to know that the country they will be registering from is not supported by the casino?

The discussion about it can stop right here. It's because the Chips.gg team already listened to our discussion and suggestion, then they took action in a right way. You can see their response.

Lastly, we have additionally listed these countries in our terms for ease of access.

After this change in their Terms of Service, the discussion is no longer useful, so I recommend we can stop it here, and move on to other discussions.

Thank you all for your feedback.

Thank your for your open-minded and listened to community, and your action is very necessary for users.

[chipsgg]

Having restricted countries in the casino's terms of service, or terms and conditions is not kind of mandatory, IT'S MANDATORY, or else, how can people visiting the casino know get to know that the country they will be registering from is not supported by the casino?

The discussion about it can stop right here. It's because the Chips.gg team already listened to our discussion and suggestion, then they took action in a right way. You can see their response.

Lastly, we have additionally listed these countries in our terms for ease of access.

After this change in their Terms of Service, the discussion is no longer useful, so I recommend we can stop it here, and move on to other discussions.

Thank you all for your feedback.

Thank your for your open-minded and listened to community, and your action is very necessary for users.

Thank you, much appreciated.

To mention something we are doing, you can see we have a $100,000 wager race ongoing for the month of october.

https://x.com/chipsgg/status/1841141349455728977

[Mahdirakib]

The good practice is not to mention what other casinos does but to mention what we do. That should be the main thing to point out. I am happy that you have heard the community and listed the additional countries.

Glad to see that you aren't trying to defend the mistakes of Chips.gg blindly. I respect your morality. Because I have seen some forum members to defend the casino they promote in a blind way. The casino team has now done the good thing by updating the terms. I hope their geo-blocking system will work properly too.

[Shishir99]

Glad to see that you aren't trying to defend the mistakes of Chips.gg blindly. I respect your morality. Because I have seen some forum members to defend the casino they promote in a blind way. The casino team has now done the good thing by updating the terms. I hope their geo-blocking system will work properly too.

Thank you for your words.
Actually, I think I am helping them by not defending blindly. I have seen in a BC game thread that some of their campaign participants defend them no matter what they do. BC is losing its reputation and I guess a lot of OG members are leaving their platform. Those participants should suggest their platform to look at those scam accusations and fix them. Instead, they attack the accuser without checking the facts. I don't want chips to ruin their reputation. This is a forum where reputation matters. Casinos do not get a huge number of players from the forum. But when they get one, that one high roller is better than a hundred bonus hunter. Those high rollers care about reputation. I am sure you know about that since you are far more experienced. 

[hd49728]

Actually, I think I am helping them by not defending blindly.

I don't want chips to ruin their reputation. This is a forum where reputation matters. Casinos do not get a huge number of players from the forum. But when they get one, that one high roller is better than a hundred bonus hunter. Those high rollers care about reputation. I am sure you know about that since you are far more experienced. 

Chips.gg team actually feel happy to have a community member like you who are ready to make your voice and recommendation directly to the team, for improvements of their service. No one can disagree with you that, reputation is very important for a business, and any company have to defend their reputation at all cost. Of course it must come from development, maintenance, customer support and accusation investigation, but it should not come from using power in hands to shut down community voice.

I have seen in a xxxbrand thread that some of their campaign participants defend them no matter what they do. BC is losing its reputation and I guess a lot of OG members are leaving their platform. Those participants should suggest their platform to look at those scam accusations and fix them. Instead, they attack the accuser without checking the facts.

I don't see it's relevant to mention another casino in Chips.gg's announcement thread. They are competitors and mentioning another brand here is like shilling their brand here, even you didn't intend to do this.