Chips.gg | CASINO & SPORTSBOOK | 200% DEPOSIT BONUS | 3000+ GAMES

[notocactus]

Are you serious? I don't protect Chips.gg but this is a forum called Bitointalk, it's not Chip's forum, nor is it their duty to solve problems here and I'll even say they shouldn't be using Bitcointalk for solving problems directly on this platform. They have a support chat and people should use that chat to solve problems. It's definitely okay and normal to post issues here if someone doesn't get their problem solved because posting here is a good reminder for the casino to solve the case and prioritize it but the further communication happens via email.

Each platform has their own home to handle things, issues, supports for their customers. No company will share details of their customer support here, in the Bitcoin forum. Additionally, they have terms in their ToS to protect information of customers privately too, and they will resolve issues with customers in their customer support lines like chat assistance first, then support ticket.

If they want, they can share kind of limited information here, and other third party sites like CasinoGuru, but not in full details. Other casinos behave the same too, and it's not big deal if they don't want to share information publicly here.

[chipsgg]

We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.

We do not offer support through BitcoinTalk. You need to reach out to our live support directly for any sort of assistance.

We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.

Well, well, hold on please. I believe you are not the same guy who was handling the account before. Chipsgg used to write well detailed explanation to users when they ask questions. I understand you do not offer support through BitcoinTalk, but you can always talk to the person who is responsible for that. Every casino representative provides answer to the questions by the players. Now you are denying that you do not offer support through BitcoinTalk. Why? What is wrong? This is not how casinos expand their business in forum. They maintain their reputation by helping users.

I think answering question here is different from solving issues of their gamblers. If they want all issues raised on their site thru their support I guess this is more better option they could do so that they can placed everything in single place.

Compare if they take care on multiple platforms then maybe they may experience more delay especially that not every time they are here answering every question made by people.

So I guess best solution for gamblers if they encounter an issue is to follow what their representative recommend to do and they should raise their issue if many days or weeks past but still their issue has not handled well by their support.

Hello,

This is exactly why we forward all requests to our internal support. We want all customers to be able to reach us directly and ensure any questions are resolved. Posting to other platforms may cause the situation to be missed or misunderstood, this causes much confusion for everyone. It's always best to reach our support team directly.

Thanks,
Chips

[modric007]

https://talkimg.com/images/2024/11/26/bOyZm.png
Another day has passed. No information.

[RockBell]

We do not offer support through BitcoinTalk. The player needs to reach out to our live support directly for any sort of assistance.

We do not offer support through BitcoinTalk. You need to reach out to our live support directly for any sort of assistance.

We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.

Well, well, hold on please. I believe you are not the same guy who was handling the account before. Chipsgg used to write well detailed explanation to users when they ask questions. I understand you do not offer support through BitcoinTalk, but you can always talk to the person who is responsible for that. Every casino representative provides answer to the questions by the players. Now you are denying that you do not offer support through BitcoinTalk. Why? What is wrong? This is not how casinos expand their business in forum. They maintain their reputation by helping users.

Are you serious? I don't protect Chips.gg but this is a forum called Bitointalk, it's not Chip's forum, nor is it their duty to solve problems here and I'll even say they shouldn't be using Bitcointalk for solving problems directly on this platform. They have a support chat and people should use that chat to solve problems. It's definitely okay and normal to post issues here if someone doesn't get their problem solved because posting here is a good reminder for the casino to solve the case and prioritize it but the further communication happens via email.

And I don't even understand if they have a problem they should contact chipps on their customer service bringing any issue most are just chasing attention because the polite thing to do when their is a problem contact the customer service if even the representative in forum instead of dragging chipps and claiming they are supporting chipps we all know the right thing to do why prolong the issue. And am sure that no matter what the issue moght be it might take long to resolve but they will definitely fix it, because they won't want anything that will affect their own reputation that's for sure.

[joniboini]

And I don't even understand if they have a problem they should contact chipps on their customer service bringing any issue most are just chasing attention because the polite thing to do when their is a problem contact the customer service

To be fair to them some customer service responds slowly, so they feel the need to bring more attention to their issues so they get solved faster. I think it's fine for people to post their issues on this forum even if they get told that they need to reach out for support. At the very least they can bring the attention to the campaign manager or any reputable members who have experience with Chips.

[ryzaadit]

-snip-

@joniboini already stated for the response, I have some experience dealing with the Live support. They didn't even reach me back after they told me to wait for the answer within several weeks. Plus, some cases could be controversial and need third parties or moderated to evaluate the case (It's the case problem on user side or casino). If you contacted in Live-chats or customer service casino (Even the casino was wrong, they will protect the casino cause is their platform).


BTW, nothings problem for bringing the case cause customer have some rights about it, and also part of customer service from casino are required attention. Not everything is always bad, just take a bright side. If "CHIPS" can solved or process every case are being opened in here doesn't mean CHIPS are a good platform ? They're responding and process the case.

[Shishir99]

Are you serious? I don't protect Chips.gg but this is a forum called Bitointalk, it's not Chip's forum, nor is it their duty to solve problems here and I'll even say they shouldn't be using Bitcointalk for solving problems directly on this platform. They have a support chat and people should use that chat to solve problems. It's definitely okay and normal to post issues here if someone doesn't get their problem solved because posting here is a good reminder for the casino to solve the case and prioritize it but the further communication happens via email.

Yes I am. When I did I say that they have to solve problems in the forum? You should know, that a user does not come to the forum directly. At first, then contact the live support, and then they came to the forum. If live support does not help, then asking questions in the forum is not surprising at all. What I expected from the chipsgg rep is, they could at least forward the case to the team and ask them to review, which all other casino representatives do. So, what did you see wrong here?

The casino representative posted three reply to that user and all of them are same. Their response could be better. I am wearing chips.gg signature does not mean I will defend them by default. I appreciated their previous actions when they answered to questions, and I won't hesitate to criticize them if I see they are not doing something good.

[modric007]

https://talkimg.com/images/2024/11/28/p2TrP.png

They haven't withdrawn money for a week. And they don't say anything at all. I'm already nervous. Is this a common practice?

[Potato Chips]

[img]

They haven't withdrawn money for a week. And they don't say anything at all. I'm already nervous. Is this a common practice?

If your account is flagged, the investigation could indeed take several days or more, sadly. I've seen it in other casinos. From a user-standpoint, the whole thing can be very jarring the longer it takes, no matter which angle you look at.

But if it's any consolation, chipp.gg has a good repu in the forum and cares about it. They probably just need to run their usual checks. Otherwise, you have the option to open a scam accusation thread and seek help from a reputed mediator.

[modric007]

https://talkimg.com/images/2024/12/01/pSaEa.png

This is simply unbearable.

[notocactus]

This is simply unbearable.

I see they answered you in the screenshot, and told you to wait. The Customer Staff who answered you in the chat is not a person from Compliance team of their company so make sure you understand it that your case is investigated by their Compliance Team, and maybe more related team. When they finish their investigation on your account, they will give you a final answer, that will not be in the chat, but in your Support Ticket and / or email.

You only need to be panic if they answer you in the chat as "Your case is close, and your account is banned permanently, no more withdrawal will be approved". In fact, so far they did not answer you anything similar to this, so don't feel too panic. Let's wait!

[Zwei]

This is simply unbearable.

I see they answered you in the screenshot, and told you to wait. The Customer Staff who answered you in the chat is not a person from Compliance team of their company so make sure you understand it that your case is investigated by their Compliance Team, and maybe more related team. When they finish their investigation on your account, they will give you a final answer, that will not be in the chat, but in your Support Ticket and / or email.

You only need to be panic if they answer you in the chat as "Your case is close, and your account is banned permanently, no more withdrawal will be approved". In fact, so far they did not answer you anything similar to this, so don't feel too panic. Let's wait!

yes, but how long does he need to wait?
they are not even providing him an ETA on how long this review will take. the chat support is obviously just doing their job, but it's the same answer they have been giving him for days.
i understand his frustration, especially if he's legit and did not abuse thier sportsbook or have multi accounts.

@modric007 if this take longer, feel free to open a scam accusation here: https://bitcointalk.org/index.php?board=83.0

[STT]

I'm not sure of the specifics but any kind of red tape deal can be beyond frustrating.    I wont say its normal because I dont know the detail but its not unheard of to have delays, I wouldn't worry purely on that reason alone.   

   I had involvement with a mainstream company who for years accepted crypto because it all used to be way more light touch at that point.   Then one day wanted to verify details with me and I already given them all my actual photo id and it was a similar sort of wait process.   For my specific case with large figures it took months, some of that was early pandemic era but still it was kinda ridiculous & just because it was a new process for them to deal with crypto paperwork I think.

  What was the problem I never found out but no doubt they had new instructions from some regulator.   Part of why I had to verify I guess is just because prices went up, it was about the price of gold in that case not just crypto but inflation has not been small over the years so its unsurprising prices rise of many assets go way up & not my fault that I trigger some limit for whatever causes bigger checks.   Anyway happily it was resolved in the end just the delay was a pain to deal with.

This year my bank did some similar thing where it tags activity,  they needed me to confirm my name at another bank is also just me rotating cash between accounts.  The computer cant figure that out apparently and that took some weeks.

[modric007]

They paid!


We sincerely apologize for any inconvenience caused by the temporary unavailability of withdrawals. We understand the importance of seamless transactions and deeply regret any frustration this may have caused.
The good news is that withdrawals are now back online, and we appreciate your incredible patience while we addressed the matter.

[RockBell]

They paid!


We sincerely apologize for any inconvenience caused by the temporary unavailability of withdrawals. We understand the importance of seamless transactions and deeply regret any frustration this may have caused.
The good news is that withdrawals are now back online, and we appreciate your incredible patience while we addressed the matter.

All that was needed is a little patience we know how anoyying situations like this can be so it is better to try and solve it without to much argument, chipps won't go anywhere and all they need is for their users to get one of the best services and the issue of withdrawal wss just tempora and it is actually good that they were able to restore back the withdrawal, next time it is better that you choose chipps, and aside that no casino will want to cheat you because everyone have a reputation to protect, and as far the customer service is contacted they will see what they can do about it.  Once again congratulations on your ability to be able to withdraw, everyone in your shoe should be happy.

[hd49728]

They paid!

If you are legit, did not cheat their system, they will pay you. Congrats.

All that was needed is a little patience we know how anoyying situations like this can be so it is better to try and solve it without to much argument, chipps won't go anywhere and all they need is for their users to get one of the best services

Give them time for investigation that will decide your withdrawal is approved or disapproved. Chips.gg have good reputation and they won't treat their users bad, if their users are legit and didn't cheat their platform.

Sometimes withdrawal request can be approved quickly but other times when their bot triggered suspicious signals, they will have to do manual investigation and approval process will take longer time.

[Synchronice]

They paid!


We sincerely apologize for any inconvenience caused by the temporary unavailability of withdrawals. We understand the importance of seamless transactions and deeply regret any frustration this may have caused.
The good news is that withdrawals are now back online, and we appreciate your incredible patience while we addressed the matter.

If there is everything alright from your side, Chips.gg will pay. Chips is a customer oriented casino and I got sure about that when a customer had a problem with them and Chips solved it. The problem was that customer was from Germany and registered on Chips because in ToS, Germany wasn't in the list of restricted countries. Chips later banned the customer, then customer came here and complained, then with the help of the community, the problem got solved and Chips paid him, updated ToS page and told him to not gamble because of a regional restriction.

And here is the good news! Chips.GG's $100 000 Christmas Wager races has just started!

[DaNNy001]

They paid!


We sincerely apologize for any inconvenience caused by the temporary unavailability of withdrawals. We understand the importance of seamless transactions and deeply regret any frustration this may have caused.
The good news is that withdrawals are now back online, and we appreciate your incredible patience while we addressed the matter.

If there is everything alright from your side, Chips.gg will pay. Chips is a customer oriented casino and I got sure about that when a customer had a problem with them and Chips solved it. The problem was that customer was from Germany and registered on Chips because in ToS, Germany wasn't in the list of restricted countries. Chips later banned the customer, then customer came here and complained, then with the help of the community, the problem got solved and Chips paid him, updated ToS page and told him to not gamble because of a regional restriction.

And here is the good news! Chips.GG's $100 000 Christmas Wager races has just started!

Atleast the issue of pending withdrawal have been sorted out, I think the complainer was just on edge and couldn't exercise which to some extent is quite understandable knowing your funds is pending 😃 but seeing that chips resolved the issue as said shows the casino is all but customer friendly if it's rules are not violated.

As for the X Christmas promotion, am actively engaged and Mr chips already gave me 5$ bonus and am hoping I can win another bonus offer this festive season. Guy do well to engage too on X, there are lots of offers and prizes to win as well.

[chipsgg]

They paid!


We sincerely apologize for any inconvenience caused by the temporary unavailability of withdrawals. We understand the importance of seamless transactions and deeply regret any frustration this may have caused.
The good news is that withdrawals are now back online, and we appreciate your incredible patience while we addressed the matter.

If there is everything alright from your side, Chips.gg will pay. Chips is a customer oriented casino and I got sure about that when a customer had a problem with them and Chips solved it. The problem was that customer was from Germany and registered on Chips because in ToS, Germany wasn't in the list of restricted countries. Chips later banned the customer, then customer came here and complained, then with the help of the community, the problem got solved and Chips paid him, updated ToS page and told him to not gamble because of a regional restriction.

And here is the good news! Chips.GG's $100 000 Christmas Wager races has just started!

Atleast the issue of pending withdrawal have been sorted out, I think the complainer was just on edge and couldn't exercise which to some extent is quite understandable knowing your funds is pending 😃 but seeing that chips resolved the issue as said shows the casino is all but customer friendly if it's rules are not violated.

As for the X Christmas promotion, am actively engaged and Mr chips already gave me 5$ bonus and am hoping I can win another bonus offer this festive season. Guy do well to engage too on X, there are lots of offers and prizes to win as well.

Hello,

It’s great to hear that the pending withdrawal issue has been resolved!

Best of luck with our december promotions! Be sure to check your email or our social media to stay informed of our ongoing promotions.

Thanks,
Chips

[joniboini]

Good to hear that the case has been solved. However, I wonder if it's really impossible to give details on why the withdrawal is pending for that user in the first place. As a customer, I'd love to know the reason why my account is being investigated instead of a generic reason such as a suspended withdrawal. If the user is impatient they'll probably leave the service asap. I stopped using an exchange because of a similar reason. I think this is one feature that could be improved. CMIIW.