zidanw
Sr. Member
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1xbit.com
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December 12, 2020, 02:41:32 PM |
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The sweet chat is a good solution. Most sites also have a live chat, not everyone. Ultimately, it is about getting good help. I hope there is not a long queue. Are there specific times that the live chat is open?
I think they're 24/7 since whenever I sent a message to them they respond immediately to my concern but we're not quite about it since we might not know the support and I were have the same timezone that's why they are able to answer with my support chat.
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ShowOff
Legendary
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Activity: 2716
Merit: 1192
Play Poker on Telegram
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December 12, 2020, 05:25:51 PM |
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-snip-
Thank you for your kind initiative, while I will contact the website directly on telegram. Luckily I don't have a balance on the site, so I don't really risk losing my account. So for all those who have activated GA, hopefully you will be careful with the application if you don't have a backup, especially if you use a android.
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BitcoinAccepted
Legendary
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Merit: 1009
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December 12, 2020, 05:43:55 PM |
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The sweet chat is a good solution. Most sites also have a live chat, not everyone. Ultimately, it is about getting good help. I hope there is not a long queue. Are there specific times that the live chat is open?
I think they're 24/7 since whenever I sent a message to them they respond immediately to my concern but we're not quite about it since we might not know the support and I were have the same timezone that's why they are able to answer with my support chat. There are also times of the day when fewer people work at a site. Then it may take longer before you receive an answer via Email. Then the Livechat is pre-eminently a very good integration. I just don't know whether live chat employees have all the powers to request all information from a customer.
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betnomi (OP)
Copper Member
Sr. Member
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Bookmaker focused on cryptocurrency
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December 12, 2020, 08:13:42 PM |
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The sweet chat is a good solution. Most sites also have a live chat, not everyone. Ultimately, it is about getting good help. I hope there is not a long queue. Are there specific times that the live chat is open?
Kindly pm us your username or Player ID and we will assist you with the 2fa reset.
Good to see so many people trying to help out with good suggestions.
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▄████████▄▄ ████████████ ▄███▄ ████████████▀ ███████ █████████▀ ▐███████▌ ████▀▀ ▄▄▄███▄ █████████▌ ▀ ▄▄▄█████████ ▀████▀▀▀ ██████████████ ▄▄███ █████████████▌ ▄████████ ████████████ ███████████ ██████████ ▀██████████▌ ███████▀ ▀████████▌ ▀███▀ ▀▀███▀ | Betnomi | | | | | ▄█████████████▄ ▄██▀█▀█▀█▀█▀█▀█▀█▀█▀██▄ ▄▄▄ ███▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀███ ▐███ ██ ▄████ █████ ████▄ ██ ▐█ ██ █▄▄ █ █▄▄ █ █▄▄ █ ██ ▐█ ██ ██ ██ ██ ██ ██ ██ ██ ▐█ ██ ▀████ █████ ████▀ ██▀▀▀ ███▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄███ ███▄█▄█▄█▄█▄█▄█▄█▄█▄███ ▄████▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀████▄ █████ ▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀ █████ ██████████▀█▀█▀█▀██████████ ███████████████████████████ | | | | ▄▄▄███████▄▄▄ ▄▄▀▀ ▀█▀▀▀▀▀█▄▀▀▄▄ ▄▀ █ ▀▄ ▀▄ █ █ ██▄▄█ █▀▀▀▄▄▄▄██████ ▄██████ █ ██████████▄▄▄▄▀▀▀████████ █ ▐████████▀ ▀██████ █ ▐███████▀ █▀ █ █▄ ▄▀ ▀▀▄ █ █ ███ ▀▄ █ █ ▀██▄ █▄▄▄▄▄██ ▄▀ ▀▀██▀▀▀▄▄▄█████████▀▀ ▀▀▀▄▄▄████▀▀▀ | | | | | │ | | | ▄▄▄███████▄▄▄ ▄▄█████████████████▄▄ ▄███████████████████████▄ ███████▀▀ ▄▄▄▄ ▀▀███████ ██████▀ ▄▄ ██████ ▀██████ ███████▌ ████ ██▀▀▄▄▄ ▐██████ ██████ ▀█▀▀▄ ▄██████ ██████ ███████▌ ▄███▄▀█████ ▐██████ ██████▄ ▀████▌ ▀▀▀ ▄██████ ███████▄▄ ▀▀ ▄▄███████ ▀███████████████████████▀ ▀▀█████████████████▀▀ ▀▀▀▀█████████████████████▀▀▀▀ | | | | │ | | | |
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Ayiranorea
Sr. Member
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Leading Crypto Sports Betting & Casino Platform
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December 12, 2020, 11:01:26 PM |
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Getting support on any issues is now an easy task. Just look upon the previous thread, the user can get help through our forum itself. People's need is perfectly studied and changes are being made along with the periodic updation. Help through live chat is the easiest way, but if there's delay we've got our forum support. One way or another things were getting to be easier than the past days where support ticket needs to be raised through email.
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█▀▀▀▀▀ █ █ █ █ █ █ █ █ █ █ █ █▄▄▄▄▄ | | . Stake.com | | ▀▀▀▀▀█ █ █ █ █ █ █ █ █ █ █ █ ▄▄▄▄▄█ | | | ▄████████████████████████████████████▄ ██ ▄▄▄▄▄▄▄▄▄▄ ▄▄▄▄▄▄▄▄▄▄ ██ ▄████▄ ██ ▀▀▀▀▀▀▀▀▀▀ ██████████ ▀▀▀▀▀▀▀▀▀▀ ██ ██████ ██ ██████████ ██ ██ ██████████ ██ ▀██▀ ██ ██ ██ ██████ ██ ██ ██ ██ ██ ██ ██████ ██ █████ ███ ██████ ██ ████▄ ██ ██ █████ ███ ████ ████ █████ ███ ████████ ██ ████ ████ ██████████ ████ ████ ████▀ ██ ██████████ ▄▄▄▄▄▄▄▄▄▄ ██████████ ██ ██ ▀▀▀▀▀▀▀▀▀▀ ██ ▀█████████▀ ▄████████████▄ ▀█████████▀ ▄▄▄▄▄▄▄▄▄▄▄▄███ ██ ██ ███▄▄▄▄▄▄▄▄▄▄▄▄ ██████████████████████████████████████████ | | | | | | ▄▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▄ █ ▄▀▄ █▀▀█▀▄▄ █ █▀█ █ ▐ ▐▌ █ ▄██▄ █ ▌ █ █ ▄██████▄ █ ▌ ▐▌ █ ██████████ █ ▐ █ █ ▐██████████▌ █ ▐ ▐▌ █ ▀▀██████▀▀ █ ▌ █ █ ▄▄▄██▄▄▄ █ ▌▐▌ █ █▐ █ █ █▐▐▌ █ █▐█ ▀▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▀█ | | | | | | ▄▄█████████▄▄ ▄██▀▀▀▀█████▀▀▀▀██▄ ▄█▀ ▐█▌ ▀█▄ ██ ▐█▌ ██ ████▄ ▄█████▄ ▄████ ████████▄███████████▄████████ ███▀ █████████████ ▀███ ██ ███████████ ██ ▀█▄ █████████ ▄█▀ ▀█▄ ▄██▀▀▀▀▀▀▀██▄ ▄▄▄█▀ ▀███████ ███████▀ ▀█████▄ ▄█████▀ ▀▀▀███▄▄▄███▀▀▀ | | | █▀▀▀▀▀ █ █ █ █ █ █ █ █ █ █ █ █▄▄▄▄▄ | | . PLAY NOW | | ▀▀▀▀▀█ █ █ █ █ █ █ █ █ █ █ █ ▄▄▄▄▄█ |
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figmentofmyass
Legendary
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Activity: 1652
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December 14, 2020, 08:17:33 AM |
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@betnomi i created an account and made a small deposit earlier today to test out the site and play in the bitcointalk private series next week. after 30 confirmations, this is what my account looks like: ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2FWFs6rvc.png&t=665&c=0X7wfIcJ-J0NfQ) ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2FcsvHXmw.png&t=665&c=khlhx4SvmaVPnA) so it shows up in my balance history but isn't available to register in tournaments: ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2F0icwUeH.png&t=665&c=rtlaOzRgrOcGng) thanks for looking into this for me!
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Csmiami
Copper Member
Legendary
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Activity: 1638
Merit: 1325
I'm sometimes known as "miniadmin"
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---
Not associated with betnomi, but taking a wild guess, you used the Casino Welcome Bonus promo, which you have to wager 35 times before it's credited as "real" money, and Poker is not a game that qualifies in the "casino games"
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figmentofmyass
Legendary
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December 14, 2020, 10:46:00 AM |
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---
Not associated with betnomi, but taking a wild guess, you used the Casino Welcome Bonus promo, which you have to wager 35 times before it's credited as "real" money, and Poker is not a game that qualifies in the "casino games" thanks for the info. that's pretty weak. i signed up through someone's referral link---didn't realize it was gonna get my money locked up. why can't they just not pay out the bonus if you don't play it through, like other sites? at least it was just a small deposit, because now it's just a donation to betnomi.
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betnomi (OP)
Copper Member
Sr. Member
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Offline
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Bookmaker focused on cryptocurrency
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
December 14, 2020, 12:35:01 PM |
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@betnomi i created an account and made a small deposit earlier today to test out the site and play in the bitcointalk private series next week. after 30 confirmations, this is what my account looks like: ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2FWFs6rvc.png&t=665&c=0X7wfIcJ-J0NfQ) ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2FcsvHXmw.png&t=665&c=khlhx4SvmaVPnA) so it shows up in my balance history but isn't available to register in tournaments: ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2F0icwUeH.png&t=665&c=rtlaOzRgrOcGng) thanks for looking into this for me! Hi figmentofmyass, I apologise for any inconvenience caused. The reason for this situation is, you claimed Casino welcome bonus. When this bonus is claimed, your funds proportional to the bonus amount is freeze up until the bonus conditions are met. You can always navigate to the Bonus Section of the website (your avatar) and cancel the bonus. The funds should return to your main balance instead of your bonus balance.
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▄████████▄▄ ████████████ ▄███▄ ████████████▀ ███████ █████████▀ ▐███████▌ ████▀▀ ▄▄▄███▄ █████████▌ ▀ ▄▄▄█████████ ▀████▀▀▀ ██████████████ ▄▄███ █████████████▌ ▄████████ ████████████ ███████████ ██████████ ▀██████████▌ ███████▀ ▀████████▌ ▀███▀ ▀▀███▀ | Betnomi | | | | | ▄█████████████▄ ▄██▀█▀█▀█▀█▀█▀█▀█▀█▀██▄ ▄▄▄ ███▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀███ ▐███ ██ ▄████ █████ ████▄ ██ ▐█ ██ █▄▄ █ █▄▄ █ █▄▄ █ ██ ▐█ ██ ██ ██ ██ ██ ██ ██ ██ ▐█ ██ ▀████ █████ ████▀ ██▀▀▀ ███▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄███ ███▄█▄█▄█▄█▄█▄█▄█▄█▄███ ▄████▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀████▄ █████ ▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀ █████ ██████████▀█▀█▀█▀██████████ ███████████████████████████ | | | | ▄▄▄███████▄▄▄ ▄▄▀▀ ▀█▀▀▀▀▀█▄▀▀▄▄ ▄▀ █ ▀▄ ▀▄ █ █ ██▄▄█ █▀▀▀▄▄▄▄██████ ▄██████ █ ██████████▄▄▄▄▀▀▀████████ █ ▐████████▀ ▀██████ █ ▐███████▀ █▀ █ █▄ ▄▀ ▀▀▄ █ █ ███ ▀▄ █ █ ▀██▄ █▄▄▄▄▄██ ▄▀ ▀▀██▀▀▀▄▄▄█████████▀▀ ▀▀▀▄▄▄████▀▀▀ | | | | | │ | | | ▄▄▄███████▄▄▄ ▄▄█████████████████▄▄ ▄███████████████████████▄ ███████▀▀ ▄▄▄▄ ▀▀███████ ██████▀ ▄▄ ██████ ▀██████ ███████▌ ████ ██▀▀▄▄▄ ▐██████ ██████ ▀█▀▀▄ ▄██████ ██████ ███████▌ ▄███▄▀█████ ▐██████ ██████▄ ▀████▌ ▀▀▀ ▄██████ ███████▄▄ ▀▀ ▄▄███████ ▀███████████████████████▀ ▀▀█████████████████▀▀ ▀▀▀▀█████████████████████▀▀▀▀ | | | | │ | | | |
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bunglor
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
December 14, 2020, 01:39:00 PM |
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-snip-
Hi figmentofmyass, I apologise for any inconvenience caused. The reason for this situation is, you claimed Casino welcome bonus. When this bonus is claimed, your funds proportional to the bonus amount is freeze up until the bonus conditions are met. You can always navigate to the Bonus Section of the website (your avatar) and cancel the bonus. The funds should return to your main balance instead of your bonus balance. may I ask betnomi if it's always like that? I mean is there an option on where new users would not accept the welcome bonus or was it automatically added to their accounts?
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kkaroul4
Sr. Member
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Betking.io - Best Bitcoin Casino
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December 14, 2020, 03:08:54 PM |
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-snip-
Hi figmentofmyass, I apologise for any inconvenience caused. The reason for this situation is, you claimed Casino welcome bonus. When this bonus is claimed, your funds proportional to the bonus amount is freeze up until the bonus conditions are met. You can always navigate to the Bonus Section of the website (your avatar) and cancel the bonus. The funds should return to your main balance instead of your bonus balance. may I ask betnomi if it's always like that? I mean is there an option on where new users would not accept the welcome bonus or was it automatically added to their accounts? I think it's not automatic there's an option when you register something like code I think if you put the code on it you will automatically claimed the promotion of the Betnomi.
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ronaldo40
Legendary
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December 14, 2020, 04:10:37 PM |
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sometimes it can be confusing whether someone wants a bonus or not if you deposit a large amount then it is not always nice to receive a bonus as you have to deal with rollover requirements it would be best if you could choose this
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Mahdirakib
Legendary
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Merit: 1041
In Search of Incredible
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December 14, 2020, 05:21:50 PM |
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sometimes it can be confusing whether someone wants a bonus or not if you deposit a large amount then it is not always nice to receive a bonus as you have to deal with rollover requirements it would be best if you could choose this
Maybe you haven't checked the details in bonus page. Maximum bonus amount is 100 usd. Probably you won't receive bonus if you make larger deposit than 100 usd. So nothing to worry. Moreover 'betnomi' said that users can cancel their bonus and get the deposit fund in main balance. ~snip~ You can always navigate to the Bonus Section of the website (your avatar) and cancel the bonus. The funds should return to your main balance instead of your bonus balance.
@betnomi In bonus page you have given an example. Example 1 & 2 is based on user A. Then why example 3 is based user B? Not a serious issue, but maybe it's a simple mistake. There should be written user A, Right? ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2Fhdjgju9.jpg&t=665&c=73SwYivxLVMKnQ)
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▀▀▀▀▀▀▀██████▄▄ ████████████████ ▀▀▀▀█████▀▀▀█████ ████████▌███▐████ ▄▄▄▄█████▄▄▄█████ ████████████████ ▄▄▄▄▄▄▄██████▀▀ | LLBIT | | | 4,000+ GAMES███████████████████ ██████████▀▄▀▀▀████ ████████▀▄▀██░░░███ ██████▀▄███▄▀█▄▄▄██ ███▀▀▀▀▀▀█▀▀▀▀▀▀███ ██░░░░░░░░█░░░░░░██ ██▄░░░░░░░█░░░░░▄██ ███▄░░░░▄█▄▄▄▄▄████ ▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀ | █████████ ▀████████ ░░▀██████ ░░░░▀████ ░░░░░░███ ▄░░░░░███ ▀█▄▄▄████ ░░▀▀█████ ▀▀▀▀▀▀▀▀▀ | █████████ ░░░▀▀████ ██▄▄▀░███ █░░█▄░░██ ░████▀▀██ █░░█▀░░██ ██▀▀▄░███ ░░░▄▄████ ▀▀▀▀▀▀▀▀▀ |
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Cacingkemi
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December 14, 2020, 05:49:09 PM |
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personally I also like it when there is clear explanation. It is good and nice that there are bonuses, users of course want to know how it works. You also do not always know whether a bonus is immediately added to an account or whether it remains available as a bonus balance.
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betnomi (OP)
Copper Member
Sr. Member
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Activity: 740
Merit: 337
Bookmaker focused on cryptocurrency
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December 14, 2020, 10:46:39 PM Last edit: December 15, 2020, 06:52:02 PM by betnomi |
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may I ask betnomi if it's always like that? I mean is there an option on where new users would not accept the welcome bonus or was it automatically added to their accounts?
Good question. The bonus is available to claim in two ways, first, you can go to the bonus section and claim this bonuses and they will be automatically applied once you make a deposit. Second, when you are about to make your deposit, the system will ask you if you want to accept the bonus, you can accept and decline it. Once the bonus is credited, it will be available in your bonus balance until you complete your wager requirement after that, the funds will become available in your main account balance. However, if you do not want this bonus, you can navigate to the bonus section and cancel the bonus and your funds will automatically be returned to your main account balance.
Regarding the bonus explanation, we have 6 level of deposit bonus. We will match your deposit 100% up to a 100$ First two deposit 100% each up to a 100$ Next 4 deposit, 50% each up to a 100$ So effectively, you get a 400% (Up to 600$) deposit bonus from 6 deposits.
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▄████████▄▄ ████████████ ▄███▄ ████████████▀ ███████ █████████▀ ▐███████▌ ████▀▀ ▄▄▄███▄ █████████▌ ▀ ▄▄▄█████████ ▀████▀▀▀ ██████████████ ▄▄███ █████████████▌ ▄████████ ████████████ ███████████ ██████████ ▀██████████▌ ███████▀ ▀████████▌ ▀███▀ ▀▀███▀ | Betnomi | | | | | ▄█████████████▄ ▄██▀█▀█▀█▀█▀█▀█▀█▀█▀██▄ ▄▄▄ ███▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀███ ▐███ ██ ▄████ █████ ████▄ ██ ▐█ ██ █▄▄ █ █▄▄ █ █▄▄ █ ██ ▐█ ██ ██ ██ ██ ██ ██ ██ ██ ▐█ ██ ▀████ █████ ████▀ ██▀▀▀ ███▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄███ ███▄█▄█▄█▄█▄█▄█▄█▄█▄███ ▄████▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀████▄ █████ ▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀ █████ ██████████▀█▀█▀█▀██████████ ███████████████████████████ | | | | ▄▄▄███████▄▄▄ ▄▄▀▀ ▀█▀▀▀▀▀█▄▀▀▄▄ ▄▀ █ ▀▄ ▀▄ █ █ ██▄▄█ █▀▀▀▄▄▄▄██████ ▄██████ █ ██████████▄▄▄▄▀▀▀████████ █ ▐████████▀ ▀██████ █ ▐███████▀ █▀ █ █▄ ▄▀ ▀▀▄ █ █ ███ ▀▄ █ █ ▀██▄ █▄▄▄▄▄██ ▄▀ ▀▀██▀▀▀▄▄▄█████████▀▀ ▀▀▀▄▄▄████▀▀▀ | | | | | │ | | | ▄▄▄███████▄▄▄ ▄▄█████████████████▄▄ ▄███████████████████████▄ ███████▀▀ ▄▄▄▄ ▀▀███████ ██████▀ ▄▄ ██████ ▀██████ ███████▌ ████ ██▀▀▄▄▄ ▐██████ ██████ ▀█▀▀▄ ▄██████ ██████ ███████▌ ▄███▄▀█████ ▐██████ ██████▄ ▀████▌ ▀▀▀ ▄██████ ███████▄▄ ▀▀ ▄▄███████ ▀███████████████████████▀ ▀▀█████████████████▀▀ ▀▀▀▀█████████████████████▀▀▀▀ | | | | │ | | | |
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bunglor
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
December 15, 2020, 06:35:43 PM |
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may I ask betnomi if it's always like that? I mean is there an option on where new users would not accept the welcome bonus or was it automatically added to their accounts?
Good question. The bonus is available to claim in two ways, first, you can go to the bonus section and claim this bonuses and they will be automatically applied once you make a deposit. Second, when you are about to make your deposit, the system will ask you if you want to accept the bonus, you can accept and decline it. Once the bonus is credited, it will be available in your bonus balance until you complete your wager requirement after that, the funds will become available in your main account balance. However, if you do not want this bonus, you can navigate to the bonus section and cancel the bonus and your funds will automatically be returned to your main account balance.
Regarding the bonus explanation, we have 6 level of deposit bonus. We will match your deposit 100% up to a 100% First two deposit 100% each Next 4 deposit, 50% each. So effectively, you get a 400% deposit bonus from 6 deposits. thank you for this clarification i hope all the users will now be clarified with this statement of yours, thanks betnomi.
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ronaldo40
Legendary
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Activity: 1554
Merit: 1014
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December 15, 2020, 06:42:24 PM |
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I also think it is good that this has now been clarified because each bonus can have different conditions and that is not always easy for a customer. it is well explained by betnomi
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Strongkored
Legendary
Offline
Activity: 2884
Merit: 1112
Vave.com - Crypto Casino
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December 16, 2020, 07:20:02 AM |
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I just joined Betnomi's new event that is Predictor, I see that there are quite a lot of prizes available for. It should be now, after that replied above those who are confuse in regards to this bonus can use the answer as reference, team provided clear answer about it and players have deposited balance can choose whether to accept or decline the offer.
Yeah, you are right, so players will not feel trapped, if they feel comfortable with the wager requirements of the bonus they can choose that, if not they can immediately cancel the bonus, simple.
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