Rollbit.com | Crypto's Most Rewarding Casino 👑

[konstantin92]

I also have an unresolved issue with rollbit for over a month. They haven't responded to me for over a month, although I sent them everything they asked for. At first they blamed me for having several accounts on their site, then they started saying that I was marked by the provider of the line for sports events, but they don't say what my fault is, they just ignore me for a long time. I have more than 8000 dollars on my account. But withdrawals are not available, deposits are not available, sports betting is not available and the casino is not available. I am simply ignored. What is my fault? I bet on top sports events and everything was fine until my balance was 8000 dollars, then the casino does not withdraw my money and does not answer me!

[Wind_FURY]

I don't know, that's not for me to answer. Ask the casino. But the point is, what's really happening? Because there might be a serious situation that we don't know.

A massive KYC approval of fake documents that were made using A.I. perhaps? Are nefarious entities starting to use casinos to obfuscate transactions?

That should have been easy for them to post on CG and have the case dismissed, but they didn't, which means their support is either not doing the job well or they are just playing hide and seek

You're right, it should have been "easy". But they didn't do it. That doesn't mean that they're actually scamming their users, no? Which was the main point I was making.

Because it's not the actual WHOLE story ser. It's simply NOT.

If selective blindness is what you choose to use, then so be it. I can't keep going back and forth here trying to show you how to interpret a full sentence.

 

Do you have the actual information why RollBit actually locked those users' withdrawals? Because that would COMPLETE the STORY and make it WHOLE.

[Haunebu]

Do you have the actual information why RollBit actually locked those users' withdrawals? Because that would COMPLETE the STORY and make it WHOLE.

You keep going on and on about these stories when it's pretty damn evident that Rollbit isn't willing to complete this so called story which is precisely why this particular drama keeps dragging on and on screwing their reputation little by little.

This is the same site that imposed harsh KYC on some of their gamblers sometime back and we had the full stories back then.

[ultrloa]

Do you have the actual information why RollBit actually locked those users' withdrawals? Because that would COMPLETE the STORY and make it WHOLE.

You keep going on and on about these stories when it's pretty damn evident that Rollbit isn't willing to complete this so called story which is precisely why this particular drama keeps dragging on and on screwing their reputation little by little.

This is the same site that imposed harsh KYC on some of their gamblers sometime back and we had the full stories back then.

This type of discussion will not go anywhere and it seems like this is heading to heated argument if both parties would insist their positions towards the issue happened.

But I think they should find a good mediator so that they can move this case and provably we can see some good resolution on this case. Since its like the management is firm with their decision to make the affected user to comply first on what they ask before they do something in his case.

Looking forward for the best resolution in this case so we can move up on more better discussion.

[Wind_FURY]

Do you have the actual information why RollBit actually locked those users' withdrawals? Because that would COMPLETE the STORY and make it WHOLE.

You keep going on and on about these stories when it's pretty damn evident that Rollbit isn't willing to complete this so called story which is precisely why this particular drama keeps dragging on and on screwing their reputation little by little.

This is the same site that imposed harsh KYC on some of their gamblers sometime back and we had the full stories back then.

But it's the truth. We DON'T know the WHOLE story behind the situation. We could complain, or give the service many negative reviews, and they will probably deserve it, BUT saying that the service is locking withdrawals without any good reasons and because they are scamming their own users is simply, NOT right.

Simple.

  ¯\_(ツ)_/¯

Am I defending the service? No. I'm merely stating a FACT.

[Veselin10]

Worst site ever, scamming people all the time, and they say “list your other accounts on RollBit”

[gerasim88]

They have 17 unresolved complaints about casino.guru. It is difficult for them to single out 1 person who would solve problems with complaints. Or do you seriously think that they just do not see these complaints? I personally sent them a link to my complaint and asked for an answer. They just ignore everything. It is already clear to everyone that this casino is a scam. They are not going to solve anything.

[JiiBs]

But it's the truth. We DON'T know the WHOLE story behind the situation. We could complain, or give the service many negative reviews, and they will probably deserve it, BUT saying that the service is locking withdrawals without any good reasons and because they are scamming their own users is simply, NOT right.

Simple.

  ¯\_(ツ)_/¯

Am I defending the service? No. I'm merely stating a FACT.

Getting a clear narrative to these often comes with some difficulty. Sometimes, accounts that gets flagged are not always willing to accept the reasons to have been enough, even when they agree that such did transpire, they find it hard to accept it to be enough reason. While at the other end, the casino at times feels obligated to not share their means to coming to terms with a flag. It’s more like, not having to reveal your secrete to an abused so they don’t get to find means around it. They are more than happy to relate it with a mediator though, saw that on some other complaints. However, it’s a little unsettling when you find this happening over and over without the full story being laid bare and every complaints is always a new account on the forum.

[Wind_FURY]

But it's the truth. We DON'T know the WHOLE story behind the situation. We could complain, or give the service many negative reviews, and they will probably deserve it, BUT saying that the service is locking withdrawals without any good reasons and because they are scamming their own users is simply, NOT right.

Simple.

  ¯\_(ツ)_/¯

Am I defending the service? No. I'm merely stating a FACT.

Getting a clear narrative to these often comes with some difficulty. Sometimes, accounts that gets flagged are not always willing to accept the reasons to have been enough, even when they agree that such did transpire, they find it hard to accept it to be enough reason. While at the other end, the casino at times feels obligated to not share their means to coming to terms with a flag. It’s more like, not having to reveal your secrete to an abused so they don’t get to find means around it. They are more than happy to relate it with a mediator though, saw that on some other complaints. However, it’s a little unsettling when you find this happening over and over without the full story being laid bare and every complaints is always a new account on the forum.

I believe that there are users in BitcoinTalk who probably have worked with casinos in the past. It would be helpful if they enter the discussion and give us a little information about this matter from the viewpoint of the casino, and tell us actually WHY casinos don't share the means in how the flag was made.

Those users also perhaps have an idea what the WHOLE story actually looks like, no?

[JiiBs]

I believe that there are users in BitcoinTalk who probably have worked with casinos in the past. It would be helpful if they enter the discussion and give us a little information about this matter from the viewpoint of the casino, and tell us actually WHY casinos don't share the means in how the flag was made.

Those users also perhaps have an idea what the WHOLE story actually looks like, no?

True, I actually did come across one of those complaints where holydarkness whom seem to have a good correspondence with some of the casinos support team or perhaps just one casino, can’t really place my fingers on that but yeah. In one of those complaints where he had to intervene, the user holydarkness did highlight that after reaching out to support and asked some specific questions, the response they gave was valid and didn’t differ from what the complainant narrated though pointed out the flaws in clear terms which was narrated to the complainant but, we weren’t let in on.

I’ve used the search function to look for that thread but, just couldn’t find it. It would have made more sense on that thread.

[Wind_FURY]

I believe that there are users in BitcoinTalk who probably have worked with casinos in the past. It would be helpful if they enter the discussion and give us a little information about this matter from the viewpoint of the casino, and tell us actually WHY casinos don't share the means in how the flag was made.

Those users also perhaps have an idea what the WHOLE story actually looks like, no?

True, I actually did come across one of those complaints where holydarkness whom seem to have a good correspondence with some of the casinos support team or perhaps just one casino, can’t really place my fingers on that but yeah. In one of those complaints where he had to intervene, the user holydarkness did highlight that after reaching out to support and asked some specific questions, the response they gave was valid and didn’t differ from what the complainant narrated though pointed out the flaws in clear terms which was narrated to the complainant but, we weren’t let in on.

I’ve used the search function to look for that thread but, just couldn’t find it. It would have made more sense on that thread.

Where is he/she, more probably a he, today? He might have some information about how the casinos actually think about the different issues in private and how they come to a decision to block a user/lock the account, and WHY the admins will not expose the reason for the block/lock.

Was he in BitcoinTalk's most popular mixer/tumbler campaign before it was closed?

[holydarkness]

I believe that there are users in BitcoinTalk who probably have worked with casinos in the past. It would be helpful if they enter the discussion and give us a little information about this matter from the viewpoint of the casino, and tell us actually WHY casinos don't share the means in how the flag was made.

Those users also perhaps have an idea what the WHOLE story actually looks like, no?

True, I actually did come across one of those complaints where holydarkness whom seem to have a good correspondence with some of the casinos support team or perhaps just one casino, can’t really place my fingers on that but yeah. In one of those complaints where he had to intervene, the user holydarkness did highlight that after reaching out to support and asked some specific questions, the response they gave was valid and didn’t differ from what the complainant narrated though pointed out the flaws in clear terms which was narrated to the complainant but, we weren’t let in on.

I’ve used the search function to look for that thread but, just couldn’t find it. It would have made more sense on that thread.

I do a rough count and I have ten casino representatives within reach of direct contact. Three were not that actively in touch, but reachable with a  simple nudge if needed. I am also in active communication with [from the top of my head] three or four more through PM.

I don't follow the exact flow of the discussion that lead to me being mentioned here, but a quick glance tell me it's about how sportsbook [in general, not just Rollbit] flagged a user? Well, I ask five different casinos representatives, with two doesn't even have any issue current with their provider and I ask for "a favor" to help me get a better insight for neighboring casino.

They all came to same point, although different wordings: the sportbetting section has their own risk-management team. It's a "separate entity" that has power to call and make decision, where the casino can't overturn. One casino even try to intervene this by creating a second risk-assessment team to reevaluate that team's findings.

Where is he/she, more probably a he, today?

He was busy yesterday updating his list and adding new feature, that took hours. Earlier today he was busy with IRL matters and can only address matters on the forum around this time [as always].

He might have some information about how the casinos actually think about the different issues in private and how they come to a decision to block a user/lock the account, and WHY the admins will not expose the reason for the block/lock.

Is this a talk about why casino doesn't explain in details for cases in general or is this specific about Rollbit and their latest approach? If it's the latter, I just from other thread addressing it to one of the player who got impacted by this approach. I can quote it here if needed, otherwise, it's this one.

Was he in BitcoinTalk's most popular mixer/tumbler campaign before it was closed?

The dark-green with pirate flag? Yes. Why do this brought to attention and how does it relate to the discussion?

[JiiBs]

He might have some information about how the casinos actually think about the different issues in private and how they come to a decision to block a user/lock the account, and WHY the admins will not expose the reason for the block/lock.

Is this a talk about why casino doesn't explain in details for cases in general or is this specific about Rollbit and their latest approach?

You’ve got this right as, most times; gamblers are left confused while others just might pretend to be confuse to see how long they could stretch the matter if they could hope to get something out of it while, the rest of us just look forward to some kind of resolution or understanding to what’s at play with many curious questions on our minds.

Was he in BitcoinTalk's most popular mixer/tumbler campaign before it was closed?

The dark-green with pirate flag? Yes. Why do this brought to attention and how does it relate to the discussion?

I figure Wind_Fury would have known you from some place in the forum since, you aren’t hiding away but then, I mentioned you haven’t seen you home in between several of the complaints on here to offer possible solutions and soliciting if need be, you seem to be good at it.

[Wind_FURY]

I believe that there are users in BitcoinTalk who probably have worked with casinos in the past. It would be helpful if they enter the discussion and give us a little information about this matter from the viewpoint of the casino, and tell us actually WHY casinos don't share the means in how the flag was made.

Those users also perhaps have an idea what the WHOLE story actually looks like, no?

True, I actually did come across one of those complaints where holydarkness whom seem to have a good correspondence with some of the casinos support team or perhaps just one casino, can’t really place my fingers on that but yeah. In one of those complaints where he had to intervene, the user holydarkness did highlight that after reaching out to support and asked some specific questions, the response they gave was valid and didn’t differ from what the complainant narrated though pointed out the flaws in clear terms which was narrated to the complainant but, we weren’t let in on.

I’ve used the search function to look for that thread but, just couldn’t find it. It would have made more sense on that thread.

I do a rough count and I have ten casino representatives within reach of direct contact. Three were not that actively in touch, but reachable with a  simple nudge if needed. I am also in active communication with [from the top of my head] three or four more through PM.

I don't follow the exact flow of the discussion that lead to me being mentioned here, but a quick glance tell me it's about how sportsbook [in general, not just Rollbit] flagged a user? Well, I ask five different casinos representatives, with two doesn't even have any issue current with their provider and I ask for "a favor" to help me get a better insight for neighboring casino.

They all came to same point, although different wordings: the sportbetting section has their own risk-management team. It's a "separate entity" that has power to call and make decision, where the casino can't overturn. One casino even try to intervene this by creating a second risk-assessment team to reevaluate that team's findings.

OK, but can we make a presumption that if an account is flagged, is it always high-probability that the user actually did something wrong, or is there high-probability for multi-account cases for false-positives?

Where is he/she, more probably a he, today?

He was busy yesterday updating his list and adding new feature, that took hours. Earlier today he was busy with IRL matters and can only address matters on the forum around this time [as always].

He might have some information about how the casinos actually think about the different issues in private and how they come to a decision to block a user/lock the account, and WHY the admins will not expose the reason for the block/lock.

Is this a talk about why casino doesn't explain in details for cases in general or is this specific about Rollbit and their latest approach? If it's the latter, I just from other thread addressing it to one of the player who got impacted by this approach. I can quote it here if needed, otherwise, it's this one.

Was he in BitcoinTalk's most popular mixer/tumbler campaign before it was closed?

The dark-green with pirate flag? Yes. Why do this brought to attention and how does it relate to the discussion?

No, it was the "CM" campaign. I don't mean anything offensive from it. It's merely how I remembered your name because it was the most popular signature campaigns in BitcoinTalk. The people who wore that signature were the smartest people in the forum.

[holydarkness]

[...]
They all came to same point, although different wordings: the sportbetting section has their own risk-management team. It's a "separate entity" that has power to call and make decision, where the casino can't overturn. One casino even try to intervene this by creating a second risk-assessment team to reevaluate that team's findings.

OK, but can we make a presumption that if an account is flagged, is it always high-probability that the user actually did something wrong, or is there high-probability for multi-account cases for false-positives?
[...]

It's actually two separate things, if not multiple separate things. Being flagged does not always for having high-probability of multi-acc. The "something wrong" here can be for many reasons. Bonus abuse, KYC falsification, accessing from restricted jurisdiction, bot-using. That's why cases on SA are treated on case-by-case basis, each case is unique and has their own elements. And that's what we do in SA, to prove or disprove the accusation and counter-accusation, to get to the bottom of each cases.

But, speaking globally across casinos about the flag made by the casinos and taking the recent situations with Betby out from equation, as well as Rollbit's recent approach of hitting every "offender" with blanket statement of "name your other account" [which... I believe, become the root of this situation where I am being summoned], related to multi-acc, yes, the possibility of false positive is somewhat minimal, if not 0%.

Of course, by "casinos" here, we are referring to reputable casinos and not those newly created that we barely know will stand for how long or will rug-pull their members.

I've been "privileged" [it's more or a burden, really] to verify some case of multi-acc, and the glimpse of what they show me to prove beyond my doubt that the accounts are being connected are... things that are not even crossing my mind. And it's just a portion from the other factors they use to cross-reference multi-acc abusers. They do invest hefty amount to these algorithm.

Now, if we stretch this further and take it to the realm of "presumption" that when an account is flagged then the user actually did something wrong, the probability is not 100% [rather, I dare not to say it's 100%] but it will still be in the higher-end of the percentage, as casinos "communicate" with each other for violators. I believe one or two casino reps openly made this statements.

In terms of sportsbetting abusers, the "communication" are carried in form of record on the sportsbook provider's database [again, taking Betby's recent situation out of equation]. The sportsbook provider is the one that made the flag. A flag raised for an offense made by a player on a sportbetting carries on and tied to the person and follow them even when they move casinos.

It might take time for a sportsbook provider to realize that username "holy" on Rollbit is the same person as username "darkness" in, let's say, BetPanda, and UID 12345678 on BC. But eventually algorithm will caught them, and thus, even without offense on Shuffle or BC or BetCoin or DuckDice or other casino who share same provider, the "presumption" [or rather... judgment] will eventually fall to "darkness" and "UID 12345678" in form of either ban-hammer or being limited.

[Wind_FURY]

SER holydarkness, THANK YOU for giving us a little glimpse in what the WHOLE story might, or COULD, look like when such issues/complaints are being posted in these topics by newbies/brand new accounts again. I have never doubted the casinos, although I was also giving the user some benefit of the doubt. But as I debated who do we actually believe in such situations if we didn't have the WHOLE story?

I would personally start doubting the casino if its campaign manager in BitcoinTalk closes the signature campaign prematurely.

[holydarkness]

SER holydarkness, THANK YOU for giving us a little glimpse in what the WHOLE story might, or COULD, look like when such issues/complaints are being posted in these topics by newbies/brand new accounts again. I have never doubted the casinos, although I was also giving the user some benefit of the doubt. But as I debated who do we actually believe in such situations if we didn't have the WHOLE story?

I would personally start doubting the casino if its campaign manager in BitcoinTalk closes the signature campaign prematurely.

A little correction, above is an explanation related to multi-acc [and taking out Rollbit's recent blanket statement of "name your other account" from equation] cases. SA are filled with cases that's not just about multi-acc, as I previously brushed. Each cases has their own elements and should be treated as case-by-case basis, namely we can't exactly see them as equal.

And about who to believe, I tend to approach cases with believing no side. I approach cases by questioning the sincerity of both sides. Thus I ask for the narrative from both.

Some members and mudslingers questioning why I "only" questions the players [the newbies who raise dispute]. Well, I actually questions the casinos too about the nature of the cases, only simply, it happens through direct contact and not in form of forum posts. I used to strive and encourage both parties to bring discussion to public, so others can follow the development too, but as things and time goes and trust built, more likely than not, it is more feasible [and practical] to discuss things with the representative of the casinos through direct contact as the discussion happens seamlessly, not to mention that they can share what otherwise can't be shared publicly [as they slowly gained trust on me].

Some said that the discussion that happen behind the forum screen as me coaching the representatives, though. LOL.

If you have some time to kill and happen to have a need or urgency to give yourself some torture, go visit SA, it's a source of endless headache.

[JiiBs]

In terms of sportsbetting abusers, the "communication" are carried in form of record on the sportsbook provider's database [again, taking Betby's recent situation out of equation]. The sportsbook provider is the one that made the flag. A flag raised for an offense made by a player on a sportbetting carries on and tied to the person and follow them even when they move casinos.

It might take time for a sportsbook provider to realize that username "holy" on Rollbit is the same person as username "darkness" in, let's say, BetPanda, and UID 12345678 on BC. But eventually algorithm will caught them, and thus, even without offense on Shuffle or BC or BetCoin or DuckDice or other casino who share same provider, the "presumption" [or rather... judgment] will eventually fall to "darkness" and "UID 12345678" in form of either ban-hammer or being limited.

Oh wow! This last two statements speaks a lot of what could be the probable on the series of cases we see here. Especially given the fact that, these game providers do some of these flashings themselves and are responsible for a lot of casinos. It finally explains why, though certain game offerings being accessed by VPN and won, could actually result in the winner being denied withdrawal due to a flag.

Could that be the case for some gamblers really?
Because, at the point of a won bet, it would have just notified the before and focuses be made on the later since, the casino operates within the jurisdiction of the gambler but certain game offerings are accessed using VPN and here, I’m just speculating.

[Wind_FURY]

SER holydarkness, THANK YOU for giving us a little glimpse in what the WHOLE story might, or COULD, look like when such issues/complaints are being posted in these topics by newbies/brand new accounts again. I have never doubted the casinos, although I was also giving the user some benefit of the doubt. But as I debated who do we actually believe in such situations if we didn't have the WHOLE story?

I would personally start doubting the casino if its campaign manager in BitcoinTalk closes the signature campaign prematurely.

A little correction, above is an explanation related to multi-acc [and taking out Rollbit's recent blanket statement of "name your other account" from equation] cases. SA are filled with cases that's not just about multi-acc, as I previously brushed. Each cases has their own elements and should be treated as case-by-case basis, namely we can't exactly see them as equal.

And about who to believe, I tend to approach cases with believing no side. I approach cases by questioning the sincerity of both sides. Thus I ask for the narrative from both.

Some members and mudslingers questioning why I "only" questions the players [the newbies who raise dispute]. Well, I actually questions the casinos too about the nature of the cases, only simply, it happens through direct contact and not in form of forum posts. I used to strive and encourage both parties to bring discussion to public, so others can follow the development too, but as things and time goes and trust built, more likely than not, it is more feasible [and practical] to discuss things with the representative of the casinos through direct contact as the discussion happens seamlessly, not to mention that they can share what otherwise can't be shared publicly [as they slowly gained trust on me].

Some said that the discussion that happen behind the forum screen as me coaching the representatives, though. LOL.

If you have some time to kill and happen to have a need or urgency to give yourself some torture, go visit SA, it's a source of endless headache.

It's understandable if you try to be in the viewpoint of both the individual, giving the presumption that his/her issue is a false-positive, AND the casino, WITH the presumption that the admins have no choice but to take action on the issue BECAUSE there was a flag.

In terms of sportsbetting abusers, the "communication" are carried in form of record on the sportsbook provider's database [again, taking Betby's recent situation out of equation]. The sportsbook provider is the one that made the flag. A flag raised for an offense made by a player on a sportbetting carries on and tied to the person and follow them even when they move casinos.

It might take time for a sportsbook provider to realize that username "holy" on Rollbit is the same person as username "darkness" in, let's say, BetPanda, and UID 12345678 on BC. But eventually algorithm will caught them, and thus, even without offense on Shuffle or BC or BetCoin or DuckDice or other casino who share same provider, the "presumption" [or rather... judgment] will eventually fall to "darkness" and "UID 12345678" in form of either ban-hammer or being limited.

Oh wow! This last two statements speaks a lot of what could be the probable on the series of cases we see here. Especially given the fact that, these game providers do some of these flashings themselves and are responsible for a lot of casinos. It finally explains why, though certain game offerings being accessed by VPN and won, could actually result in the winner being denied withdrawal due to a flag.

Could that be the case for some gamblers really?
Because, at the point of a won bet, it would have just notified the before and focuses be made on the later since, the casino operates within the jurisdiction of the gambler but certain game offerings are accessed using VPN and here, I’m just speculating.

In some case with multi-accounting as the reason why some users are flagged, there we one user who said that the reason why him and his brother were playing in the same casino, using the same I.P. Address.

I believe casino should make it VERY OBVIOUS that multiple players under one household is NOT allowed. This is an issue if the user uses his/her relatives' I.D. to KYC another account.

[Haunebu]

It might take time for a sportsbook provider to realize that username "holy" on Rollbit is the same person as username "darkness" in, let's say, BetPanda, and UID 12345678 on BC. But eventually algorithm will caught them, and thus, even without offense on Shuffle or BC or BetCoin or DuckDice or other casino who share same provider, the "presumption" [or rather... judgment] will eventually fall to "darkness" and "UID 12345678" in form of either ban-hammer or being limited.

Makes sense, but they should make it clear to the gamblers in question instead of asking them to specify their other accounts. This is usually how arbers get caught across sportsbooks with a common provider.

And about who to believe, I tend to approach cases with believing no side. I approach cases by questioning the sincerity of both sides. Thus I ask for the narrative from both.

Have observed this neutral side of you for a long time now in various situations and cases which is why I feel that you are quite possibly the best mediatior between casinos and gamblers in this forum currently.