Rollbit.com | Crypto's Most Rewarding Casino 👑

[littleBTC]

Hey,

thank you very much for ur quick answer.

I am already since 2 days in the chat with the rollbit team, also with "Rollbit Razer"...but it seems we cant move on somehow :/

I also just send them this thread here via the livechat...and asked them if its okey to send the full conversation in screenshots here.

If it is okey for them, I will provide all info here before anywhere else and try to solve it

Thanks a lot!

[littleBTC]

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/

[Helena Yu]

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

It's already clear the representative is active and want to look into your case, but you're not telling the truth if you're using a multiple accounts to play in Rollbit. Multiple accounts usage in this casino isn't allowed if your intention are want to abuse the casino.

More and more there are many abusers in Rollbit, what a shame.

[abel1337]

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

It's already clear the representative is active and want to look into your case, but you're not telling the truth if you're using a multiple accounts to play in Rollbit. Multiple accounts usage in this casino isn't allowed if your intention are want to abuse the casino.

More and more there are many abusers in Rollbit, what a shame.

From what I'm seeing in the screenshot that the accuser posted. It seems that for me he is being force to say that he has many accounts and indicate those clearly in the chat. We readers won't know the truth unless Rollbit itself show some proofs that he has created other accounts. I'm sure that rollbit can detect their customer IP and devices that is used for log in and sign ups. I don't like how rollbit support assess the situation because the support mentioned about being honest with the multiple account. It's easier to say that they detect the accuser of having a multiple account than making their customer indicate it themselves. It's like a trap for me to be honest.

[Volgastallion]

Mmmmm strange scenario, i dont know if OP its lying or if Rollbit its making a bad move here, the only thing i can say to OP to make its to open an acussation in the regulator so Rolllbit show the proves against you.

[aysg76]

Mmmmm strange scenario, i dont know if OP its lying or if Rollbit its making a bad move here, the only thing i can say to OP to make its to open an acussation in the regulator so Rolllbit show the proves against you.

Just want to point out that you are referring to the wrong person through OP because it means original poster in the forum context which is Rollbit Razer account only so make corrections on that part.

Although if he has valid proofs and team isn't helping out he's free to open a scam accusations thread but the sulo team will be solving the issue but if he has violated any of the rule like multi accounts then he has to face consequences and team verify it all which takes time so don't become impatient for it.They will surely respond to it.

[littleBTC]

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

It's already clear the representative is active and want to look into your case, but you're not telling the truth if you're using a multiple accounts to play in Rollbit. Multiple accounts usage in this casino isn't allowed if your intention are want to abuse the casino.

More and more there are many abusers in Rollbit, what a shame.

Hey,

thank you very much, but I did not abuse anything on the casino, nor will I.

No bonus, no rakeback deal or anything. Not even any referral code.

It was just literally random sports bets on all kind of different games and endings.

How can you say, that I am not telling the truth? I just asked them following:
"I would like to know the reason, why my withdrawal is still pending and also why i can not bet anymore?
it seems i can still do other stuff tho on rollbit"

Until today, I do not know, what the issue is with my account.

[littleBTC]

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

It's already clear the representative is active and want to look into your case, but you're not telling the truth if you're using a multiple accounts to play in Rollbit. Multiple accounts usage in this casino isn't allowed if your intention are want to abuse the casino.

More and more there are many abusers in Rollbit, what a shame.

From what I'm seeing in the screenshot that the accuser posted. It seems that for me he is being force to say that he has many accounts and indicate those clearly in the chat. We readers won't know the truth unless Rollbit itself show some proofs that he has created other accounts. I'm sure that rollbit can detect their customer IP and devices that is used for log in and sign ups. I don't like how rollbit support assess the situation because the support mentioned about being honest with the multiple account. It's easier to say that they detect the accuser of having a multiple account than making their customer indicate it themselves. It's like a trap for me to be honest.

Hey,

also thank you very much!

Yeah I still do not know, what exactly is going on or wrong with my account? I have asked them multiple times, but never got any clear answer yet.

Instead, they keep asking me the same question, where I told them already the answer to it...if they tell me what the issue is, I am more than happy to help and assist this asap together with them to finally solve this for good.

I will keep u guys updated here, thank you very much also again!

[littleBTC]

Mmmmm strange scenario, i dont know if OP its lying or if Rollbit its making a bad move here, the only thing i can say to OP to make its to open an acussation in the regulator so Rolllbit show the proves against you.

Hey,

also thank you for ur reply.

Yeah, to be honest, I really like the design and odds on rollbitt.com and had no problems the first days, even with my withdrawals until now :/

I would like to solve this quick and fairly together with the rollbit team either in our livechat or happily here with all support, before making some scam acussation, because I am sure we can solve this here really quick.

Thanks!

PS: I can still use all services on rollbit.com, besides withdrawals and sportsbooks.

[Rollbit Razer]

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/

Hey there,

Thanks for posting this and giving us a chance to reply publicly.

As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.

On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.

For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.

We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.

We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.

Thanks,
Razer

[Volgastallion]

Mmmmm strange scenario, i dont know if OP its lying or if Rollbit its making a bad move here, the only thing i can say to OP to make its to open an acussation in the regulator so Rolllbit show the proves against you.

Just want to point out that you are referring to the wrong person through OP because it means original poster in the forum context which is Rollbit Razer account only so make corrections on that part.

Although if he has valid proofs and team isn't helping out he's free to open a scam accusations thread but the sulo team will be solving the issue but if he has violated any of the rule like multi accounts then he has to face consequences and team verify it all which takes time so don't become impatient for it.They will surely respond to it.

Man, that was quite obvious, but if you like to reclarify its ok.


Well nice to see OP (ROLLBIT) coming to the thread to manage the case.

[littleBTC]

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/

Hey there,

Thanks for posting this and giving us a chance to reply publicly.

As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.

On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.

For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.

We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.

We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.

Thanks,
Razer

Hey Razer,

first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.

As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.

For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.

Thanks!

[LUCKMCFLY]

There are many casinos that have that particularity, usually I have seen some that are casino Reviewers looking to have some free Advertising on the forum and when I review them they have platforms that seem to be incredible, but upon simple inspection you can see clearly that it can turn out to be a fraudulent casino or that it seems to be one, Especially those casinos that are played for free and that you win and when you try to withdraw money they Tell you that you have to enter a deposit,and when they do they keep asking for more, that is the typical fraudulent casino.

I think those are the worst, it is not really a good idea to have something like that without knowing where you are gambling. The problem is on the player a bit there too, surely the scamming casinos are the worst and it is their fault and they are bad, but gamblers should be aware where they are gambling and shouldn't risk anything, if they are doing that then they are doing something to themselves a bit as well so it is not going to be that much different.

I hope that they get better senses and pick right places. Rollbit is a decent one, we have seen some complaints but I can see their point, so if people checked the rules, we could have prevented all of this happening as well, they clearly state everything at least, so that should be a fine situation legally speaking.

Things that have to do with the best casinos, Sometimes as I said , this type of users who call Themselves Experienced Reviewers and who Show these types of Casinos can sometimes confuse users or new players. because the names of the casinos that are sometimes Fraudulent tend to attract attention and particularly have a Very Pleasant, simple environment , it is easy for them to win until they get the player to make a deposit, the bad thing is that those who make that Deposit and they Scam them there is nothing to do ,the best thing here is to Check each casino ,that they Have their Thread Ann.

[worle1bm]

PS: I can still use all services on rollbit.com, besides withdrawals and sportsbooks.

As they have already clarified that account were limited and you can't withdraw till the time matter is resolved so you need to provide them all the details with full transparency if you want funds back.But if they have found any multiple accounts linked with you they will not let it go so hope the matter is resolved soon.

[aysg76]

Now as the team has responded to the matter we should wait for next clarification on the matter but if team has accused you of having alt account then it must be connected with some valid proofs to them.You are saying amount is too big for you but you should also have taken a look at T&C which tells about these issues and what action team can take on it.But now get in touch with them through support ticket and try to resolve the matter and if there's any update provide it here.See how this is resolved.

[Fivestar4everMVP]

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/

Hey there,

Thanks for posting this and giving us a chance to reply publicly.

As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.

On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.

For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.

We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.

We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.

Thanks,
Razer

Hey Razer,

first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.

As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.

For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.

Thanks!

If Rollbit is saying you have multiple accounts, then I believe they must have some credible evidence to back that claim up, and if they are also saying that acceptance of the fact that you have multiple account is what it will take for the issue to be resolved amicably, then I suggest you just accept, apologize and make them understand how it's a mistake, and promise never to operate their casino with multiple account again, I trust that doing this will put this issue behind and you can withdraw your money like you've always done before, there is no need arguing and prolonging matters, Rollbit is a reputable casino, and they have spent years building their reputation, they wouldnt want to jeopardize their hand work and business for such a tiny amount of money.

[treekronorwin]

Hello to all,

I must write here another unpleasant experience with Rollbit.

1. First of all I created account via VPS Kamatera (probably most known WINDOWS VPS provider) for security to have virtual machine for Metamask wallet and Rollbit account - as I have been hacked before on my PC and I think this is standard security now for any crypto bookie when withdrawals can go to any wallet.  And they were ok with using VPN and so clearly anyway.

My friend told me about Rollbit to me and other friend and  we created accounts same day  me and one friend . He also used Kamatera. I told this to support also. My friends account is OK he was able to make withdrawal and can play there. They were not going after him just me - which is strange but OK.

I did anticipated some problems here that they can ask for KYC. And was prepared for it. I played at  many other casinos and bookies so i pretty much know what they can ask and what is within reason. I also did read their terms and also I am familiar with Curacao gambling KYC or AML.

I also was ok doing KYC because rollbit - anonymous bookie used third party provider for this which is licensed so it was not like some random, anonymous guys will be handling my documents.


2. So i made account and placed 1 bet and won around 22.5k minus deposit  I can provide screenshots later. I made withdrawal of 19k - profit and logged out- withdrawal went through. Then after this my account was flagged for KYC which I anticipated. So I did KYC through 3rd party right away and my account was good to go. So I tried and asked for withdrawal. Then it was flagged under contact customer support - but ok. I contacted and after some time they wrote me back they processed my withdrawal of 5k. But it never arrived and was still stucked. OK i asked whats the problem and waited long time till they told me they need additional AML check.

Which is strange right here - because i did 1 deposit and made it right through Binance. You need to be already verified to use and make binance withdrawals anyway so its joke right here, but ok.

3. After this they told me they want to call me and they will be recording it - right this is strange. But sure i got no problem with call but i told them i got problem with recording it. And that i won't be showing any sensitive info.

Anyway they got no right to this according to their license as well. Because under their license they got pretty much stated what they can ask and they got written it also on their site in terms in part of AML/KYC - i can provide screenshot later. Also I told them that I am EU citizen and would like to know if they are licensed to handle GDPR documents. And also told them that i want to open dispute as well with their license giver so if they will open ticket with complaint department or asked them to give me ADR. I asked several times without response but ok.

4. So they ignored all my questions but as said I was ok with going on the call and see what they want. It was scheduled and some community manager Smokey Lisa (UK citizen i think according to accent)  was there. So we were calling I told them that I am not ok with recording it and asked about ADR several times - which he told me he will answer via live chat about it later. So he asked me to start my video as well not only audio. I said OK to that if he will start his as well and I will know who is verifying me and if he got contract with Rollbit. He refused to start his video so i refused as well mine. It's easy. This is pretty much not standard and breaking at least EU laws as well.

I told him I got no problem with video call if I will know who is verifying me if he is member of compliance team or what and start video as well. I knew already its unlawful but I was ready to go under these conditions. I also wonder why they are so eager about video call when - they got no license handling KYC that are under GDRP unless their third party provider is leaking them the info. So they couldnt be possible to tell and verify who is person calling with them. Unless.... - they stated also several times on discord they got no access to KYC and its done by 3rd party. So whats the point of the video call even? Unless.... But about this later - this is also asking for very big fine and lawsuit from EU organs. But about this later.

So pretty much we are stucked here. They are unwilling to close my account and send me withdrawal. They are unwilling to video call and identify themselves. They are asking for something their license giving them no right to do. And they pretty much know it and I pretty much know it as well.

They are unwilling to contact curacao gaming complaint department. They are unwilling to contact ADR. I told them to contact department of EU Commission for customer protection. No response.

5. Even when I got problem with this call. I am willing to attend it unless they will turn their video as well and identify themselves. But clearly i wont show my documents to random,anonymous people/person claiming is community manger. This is joke.

So. I am ok with losing 5k. Just want to tell you people about this. I read they asked this call from more people. And I didnt read about anyone that passed.

They are giving big bonuses maybe some people are abusing it and now they are paranoid about it and taking the money from all the people they got some suspection on. Stating multi-accounting, AML and whatever. If they got proofs - just point third party ADR and they will resolve it what is the problem? But back to my case.

6. Lastly About GDPR and KYC provider. If they want to do AML and call OK. But do it according to law. I will be contacting also friend's partner law firm specializing on gambling law so they will recheck with their license giver and start formal process with them.


To all - if  bookie isnt willing to disclose ADR or any third party for resolving disputes its a big red flag.

Even famous Tony from 5dimes was not this ridiculous like these guys.


Best regards

[BitcoinPanther]

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

It's already clear the representative is active and want to look into your case, but you're not telling the truth if you're using a multiple accounts to play in Rollbit. Multiple accounts usage in this casino isn't allowed if your intention are want to abuse the casino.

More and more there are many abusers in Rollbit, what a shame.

From what I'm seeing in the screenshot that the accuser posted. It seems that for me he is being force to say that he has many accounts and indicate those clearly in the chat. We readers won't know the truth unless Rollbit itself show some proofs that he has created other accounts. I'm sure that rollbit can detect their customer IP and devices that is used for log in and sign ups. I don't like how rollbit support assess the situation because the support mentioned about being honest with the multiple account. It's easier to say that they detect the accuser of having a multiple account than making their customer indicate it themselves. It's like a trap for me to be honest.

The way conversation goes, I feel that Rollbit has a strong proof that the person has an alt account.  It is either the accuser is lying or someone got accessed to @OP's device and create an account without him knowing.  The discussion seem to go nowhere.    I know the site can record the mac address of device used to access aside from the ip address.  So it is possible that Rollbit really have a solid proof that @OP has an alt account.  But if the player is stating the truth then that alt account requirement is just a way to make the conversation stuck and go no where since the player can't really say anything if he really has no alt account.  I also think to establish the alt account issue, Rollbit should informed the player of the alt accounts he is using.

[Slow death]

[.... ]

I suggest you create thread in this section:

Scam Accusations

post all the evidence you have, because it's very strange that you went through the kyc, they allowed your withdrawal and then asked you again for kyc, I suppose that in that time when you couldn't withdraw you didn't play at the casino, if that's the case why would they ask you to do kyc again when you did kyc you were approved? would they be accusing you of having given fake documents? because I can only imagine that's it because it doesn't make much sense after they ask you to video call, anyway while you create scam accusations it would be good for you to make the video call they are asking

Why am I suggesting this to you? and because you have already provided your documents, so all your identity is already known at the casino, so it makes no sense for you to refuse a video call and they solve the problem, think about it, now when you prefer to leave your money trapped in your casino, then why would you delivered your documents at the casino to make kyc? You yourself said in this post that you are prepared to do kyc, so I see no reason to refuse what they are asking you, anyway I gave you a link to create a scam accusation against them if you think it's necessary

[treekronorwin]

[.... ]

I suggest you create thread in this section:

Scam Accusations

post all the evidence you have, because it's very strange that you went through the kyc, they allowed your withdrawal and then asked you again for kyc, I suppose that in that time when you couldn't withdraw you didn't play at the casino, if that's the case why would they ask you to do kyc again when you did kyc you were approved? would they be accusing you of having given fake documents? because I can only imagine that's it because it doesn't make much sense after they ask you to video call, anyway while you create scam accusations it would be good for you to make the video call they are asking

Why am I suggesting this to you? and because you have already provided your documents, so all your identity is already known at the casino, so it makes no sense for you to refuse a video call and they solve the problem, think about it, now when you prefer to leave your money trapped in your casino, then why would you delivered your documents at the casino to make kyc? You yourself said in this post that you are prepared to do kyc, so I see no reason to refuse what they are asking you, anyway I gave you a link to create a scam accusation against them if you think it's necessary

You are not reading correctly. I did kyc because kyc is done by third party and they told several times on discord they got no access to it. Thats why I choose to play there.  I would never did kyc with some anonymous bookie that can leak or come to me as crypto holder to raid me.They even cant do KYC themselves (thats why they point 3rd party to do it) to EU citizens as they are not holders of GDPR license. So I am asking also whats the point in video call when they cant even verify me. They got no access to GDPR protected KYC remember? They wrote this several times on discord (and it would be against the EU laws as well if you could) . And Yes my first kyc was approved thats why i could ask for withdrawal and they even told me they sent it.

And why they are so afraid to turn on their camera as well. I wont verify myself to anonymous cartoon characters. Its not even joke but also breaking EU laws.

But as said - i am ok to go to the call even when they got no right to do it- but i will go to the call only when i will know who am i speaking to and they will have turned camera on as well. So whats the problem ? I dont understand. - They got problem with ADR, they got problem with EU commission, they got problem with curacao gambling compliance procedures. It seems they got problem with doing this according to law or even my good will - as they got problem with turned camera and verifying.

I didnt play in CASINO. I made just 1 bet on sportsbook. Document is not fake. Its simple if they think I am fake lets EU commission for customer protection resolve it I would be facing years in prison if document is fake.


https://imgur.com/a/mEeamhK