Rollbit.com | Crypto's Most Rewarding Casino 👑

[mosqueeto]

It's been 2 days already, and in general it's very unprofessional, telling me to "list other accounts that I have", and after I reply that I don't have any, I get a followup email "as mentioned before, list your other accounts", implying that I am lying or something, just dismissive and basically just abusing being in the position of power while holding all the cards (my money).
Then live chat is telling me same thing, "as already mentioned, list your other accounts", and literally just ignoring every message.

If I had broken some rule I wouldn't even bother fighting, but I 100% know I don't have any accounts here even by mistake because I only heard about this site like a week ago.

I have seen similar scenarios play out before and if you believe you are innocent then I suggest you stand your ground and must also be persistent. Everything eventually gets resolved. I am not suggesting that you spam their Email but every time you receive a reply, you kindly ask them to look into your issue agai.

I know this is very inconveniencing especially when you want to withdraw your money but there is not much choice you are left with at this moment.

I sent an email to their compliance, week later I send another one, and of course there has been no reply, not even "we are working on your case", this is how you know it's one of those fraudulent bookmakers that will just take your money and block you.
If they at least replied to me and reaffirmed anything that the case is being worked on, then at least there is some hope, but when it's dead silence then you know they aren't just gonna appear out of nowhere and say here is your money lol.
It's important for me to tell others what is gonna happen if they deposit money here, only do it if you 100% know you aren't withdrawing it.
They aren't even replying to the thousands of 1-star reviews on trustpilot, this thread should just be removed to protect anyone who thought about playing here.

[Mummy OS]

"Prove it to them" how exactly am I supposed to prove that I don't have other accounts? Request years of ISP logs to prove I've never visited their website before last week?

I don't know how serious this could be but you need to check yourself. Check if you are not connected to a random Wi-Fi at the mall or during your visits to other locations. You can't blame Rollbit for doing their work to protect their users and also preventing users that are breaking their terms.
You can check the Rollbit terms for their users to comprehend how they operate.

My point is that I wouldn't waste my time going around forums complaining if I had actually done something wrong. I'm here because I don't want other people to make the same mistake of depositing their money there.

You don't really need to make ineffective complain, chat the support for inquiries about information concerning your account.

[mosqueeto]

"Prove it to them" how exactly am I supposed to prove that I don't have other accounts? Request years of ISP logs to prove I've never visited their website before last week?

I don't know how serious this could be but you need to check yourself. Check if you are not connected to a random Wi-Fi at the mall or during your visits to other locations. You can't blame Rollbit for doing their work to protect their users and also preventing users that are breaking their terms.
You can check the Rollbit terms for their users to comprehend how they operate.

My point is that I wouldn't waste my time going around forums complaining if I had actually done something wrong. I'm here because I don't want other people to make the same mistake of depositing their money there.

You don't really need to make ineffective complain, chat the support for inquiries about information concerning your account.

Yes I thought of everything, obviously I didn't login from some random Wi-Fi, not even a VPN, that's how I know they 100% can't even "invent" a reason to justify this "multiple accounts" nonsense, so of course they will just ignore me and go silent.

And as I mentioned already the live chat is ignoring me, so does their email support, I literally cannot chat with them, trust me I tried many times, they simply just ignore.

Trust me they are only protecting themselves from winning players, because they only banned me when I tried to withdraw lol.

I mean just think for a second, if any of what they claim had even a spec of truth, they could very easily prove it to me, and they choose to just go radio silent.