My Recent Experience at a Land-Based Casino

[Slow death]

the worker did well, in many countries governments control this part of the casinos having to ban addicted players or prohibit people who have bad financial management from getting involved with gambling and the employee is right to have fired this person who always loses money. because the casino could have problems with the government, of course he was also helping someone he knows, but he acted well

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[Doell]

In business sometimes we have to be firm so don't suffered a financial setbacks, but as an manager I have to be closer to the worker so that the worker are more loyal. I will not fire him and (if it repeats) maybe consider it will move him to another branch so that such an incident does't happen again in the future, the message that worker conveys is also good at reminding family, so not really matter because if fire him it will probably be a drama for all workers.

[Baofeng]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I thought that the casino worker is not related to the man, so I guess he/she is just concern because of the story behind.

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

[AmoreJaz]

I thought that the casino worker is not related to the man, so I guess he/she is just concern because of the story behind.

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

if the casino will be considerate with the welfare of the gambler's family, they may ban this player to their casino. in physical casinos, some people really know each other. so they know their life's stories and such. i don't think the casino will fire the casino worker. if they will learn the story, they will be more on banning the gambler. that is, if the casino do care, not only to get their business' profits.

[agustina2]

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

A casino worker can't just ask the casino manager to exclude that person from entering the casino. Why should a casino do that if that's their customer? The person involved is not even doing some illegal things or having a bad attitude toward that casino. It's just that an alarming thing happened because the worker yelled at that person that caught the attention of anybody.

A suspension should be done but not to the point they will fire the worker. Next time, this worker needs to find another way to stop his relative from continuously gambling and won't do it inside the casino where different gamblers are there.

[aioc]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I will do both no staff should turn away a customer openly be it his uncle or father, he should have talked to him in private if I'm a casino operator and knows the situation and if there is a policy implemented by regulators and imposed on my casino I will bar him from entering the casino, but people are free to do or bet you don't bar them from playing this is discrimination if you cannot show proof that the man is a compulsive gambler and cannot keep up with his losses.

[harizen]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

It's a big violation committed by the employee. There are lots of people there and it created an alarm and scandal. There also might be some gamblers there focusing seriously on their gaming slots and machines and that yelling resulted in a distraction. It's frustrating for those gamblers.

Since you are there so what's happened next? What happened to the worker? Still, continue to do his work after that yelling incident? What happened to his relative? Did the nephew successfully manage to push his relative out of the casino?

[Saisher]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

The employer must have hated the casino he is working or just carried away by his feeling by shouting like that to one player if I were the casino manager I will talk to the staff and after finding this out I will suspend him and re-educated him about his duties and about his uncle I will also talk to him and see if I can urge him to minimize his playing time and the amount he allocates.
I can't stop him from playing if he wants it's his right to play, you don't stop players from playing because he is losing the player might accuse you of stopping you from trying to regain his losses.

[Darker45]

I wouldn't fire the casino worker. His action wasn't about his job as a casino worker. It was his responsibility as a nephew of the serial loser. But I think I would talk to him and tell him to handle domestic issues privately next time. Yelling inside the casino is, after all, not a good behavior.

I guess it doesn't also hurt if the casino would approach the gambler. It's probably not intrusion in his private life if the casino would ask him if he's doing all right. After all, casinos are also partly responsible of their clients. Many of them might even have a support system for those who are already gambling beyond reason.

[bitzizzix]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Honestly I support her niece but she was wrong, I mean she should be able to talk about it properly and not have to shout in public because it's for the good of her family who needs money because she has just given birth which in my opinion is a lot of necessities that money must buy, let alone have twins.
and if i'm the boss i will give a warning not to repeat it because i see the reality with my heart not with my eyes, and even though it's a business i have to pay attention and care about the condition of the customer and i also don't want his family to suffer. And it's okay to lose one customer, because there are many other customers and I also don't want to be greedy if it's for the truth.

[alegotardo]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I think you need to find a middle ground in this story. I understand the nephew's concern in trying to help his uncle to have a little conscience in such a delicate time, but it is also necessary to understand the situation of the casino that can have its reputation damaged by this action.

I think the most appropriate thing in this situation would be for the employee to have called the player privately to talk about it without the need for other players to know about the situation.

[noormcs5]

There’s a so called responsible gambling, and if casinos really care about this most probably they will stop that gambler from continuing and might put on a ban so he wont become a total mess. Though a dealer should not be the one to stop the gambler, i guess this is the job of the manager and yelling to gambler might not be the right way. You can talk to the gambler on a more professional way, there’s a lot of ways to prevent that guy from playing and I think that’s the best thing to do.

I don't understand how this is responsible gambling? In casinos, most of the players lose and if casinos start banning every user who loses a lot of money, then how will the casino business will run?

And do you think casino's are happy if any gambler wins a lot of money? No

Casino owner wants that people lose money because that all those money lost by the gamblers is infact the income for casino owners.

[LogitechMouse]

~
If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Nope. It's called empathy.

The worker is just aware on what is happening on the gambler thus, he is helping him to prevent losing even more money. Maybe it's still ok to gamble despite losing so much as long as you aren't affecting anybody but in this case, it's his wife and the twins that are affected. The money that is supposedly to be used for the newborn twins are going to the casino.

The question is kinda subjective in a way because not all managers are different. Some managers might see this as a bad thing because it affects the revenue of the casino but on the other hand, some managers have a good heart. Banning the gambler? I don't think so if I'm the manager but maybe I will just continue to give some advice to him especially in his current situation that he has 2 babies.

[davis196]

That's an interesting question.
Maybe I would ban the gambler, since he is having two small babies. Maybe the gambler is a rich guy, who has enough money to waste on a casino, but his nephew probably knows his financial situation and that's why he is forcing him to leave.
Why would I fire the casino worker? Maybe because yelling at a customer in front of other customers is unacceptable. This makes sense, but the guy cares about his relative. Perhaps, if the gambler wasn't his relative, he wouldn't care at all about how much money the gambler spends on that casino. There's no "good vs. bad" here type of situation here, the right thing to do is to talk with both the gambler and the casino worker and settle the problem between them.

[GiftedMAN]

the worker did well, in many countries governments control this part of the casinos having to ban addicted players or prohibit people who have bad financial management from getting involved with gambling and the employee is right to have fired this person who always loses money. because the casino could have problems with the government, of course he was also helping someone he knows, but he acted well

I don't think the worker did the right thing by asking the gambler to leave, speaking based on what I see every day in my country, there are restricted orders generally given to people below the age of 18 years from gambling, so if an adult is addicted to gambling, it shouldn't be the problem of the casino shop or the owner because he established his business to make a profit.


I guess the employee fired the gambler because maybe he has no money to play with or he is scared of being arrested that's if his country doesn't allow addicted gamblers to continue gambling, but that's not the best thing to do know too well that he can easily go somewhere else to continue his gambling.

[rahmad2nd]

the employee has violated the company rules in this case the casino, he ignored the rules not to be friendly to casino visitors (gamblers) obviously this action is not justifiable because it forces someone to leave, this refers to expulsion. It is possible that this employee will be given a firm sanction or reprimand by the manager. on the other hand, this employee performs actions that can be justified by family relations. Seeing his relatives who have gambling problems especially in this case he recently had a baby which of course has an extra priority especially in terms of his financial needs. 

This case is like a double edged sword, it is difficult for me to judge as objectively as possible in this case if I am a manager.

[oHnK]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

He already do what is the right thing as a human but it's not professional for him to do that while he is working. He has alot of other time to tell that guy to stop going to a casino but he choose to do it on the casino itself while working so I don't think he will be fired but disciplinary action needed for him

[Welsh]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

No. Although, I don't think my moral compass would allow me to even operate a casino in the first place. At the end of the day, casinos claim to care about their customers, and that's why you see all  these adverts about being responsible, and having features which limit the amount you can spend, but the thing is they're too easily removed, it usually only takes 24 hours.

They don't actually care all that much about the customer, they care about looking ethical, and basically use it as a PR trick. Now, I'm not saying every casino is like this, because they clearly aren't. However, the vast majority, and particularly physical location ones, literally pray on their customers by offering them suites, and benefits if they gamble over a certain amount, and most importantly lose.

I can tell you now, if it was someone I cared about, throwing their money, and their life away, I'd absolutely be willing to lose my job over it. Family is more important. Even, if it wasn't family like the example given, if I heard they had a new child, a wife, and all of that malarkey I'd absolutely have a talk with them. There's more important things in life, than profit. 

[Jemzx00]

the worker did well, in many countries governments control this part of the casinos having to ban addicted players or prohibit people who have bad financial management from getting involved with gambling and the employee is right to have fired this person who always loses money. because the casino could have problems with the government, of course he was also helping someone he knows, but he acted well

I beg to disagree, The casino employee acted based on the conflict of interest and they cannot just kick out players especially regulars just because they keep on losing. Based on the story stated by OP, the casino worker did not ask out the gambler from the casino due to some illicit activity. Still, instead, he pities him due to his financial decision and as he was part of his family or his nephew.

The employee might receive some kind of warning and possibly receive some sort of penalty due to conflict of interest and possibly be re-assigned to another position.

[P2PECS]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I see a conflict of interest here. The story didn't add up for me until you said the employee is his nephew.

Casinos make a lot of money on people who lose money, so kicking them out because they lose a lot doesn't seem to be in their line.

If I were the casino owner I wouldn't kick the employee out knowing he is his nephew, but I guess I couldn't be a casino owner either.