duelbits.com (solved)

[sasky1993]

Hi everyone i want tell you my story with that casino duelbits.com . My account with them since 2020 my username sasky1994 . but before 17 days after they see my account have good green profit they asked me for my KYC i sent to them the KYC and i waiting them 6 days after that they told me they done the KYC but your account under investigation they delete my all balance and i waiting them 16 days every day i ask them about my case they told me please be patient is that fair? This my last big win in screenshot
https://pasteboard.co/kzKvibwbG7jR.jpg
https://pasteboard.co/brLy3HHLkyLt.jpg
https://pasteboard.co/iXFB0PCPLevo.jpg
https://pasteboard.co/wcqcxCBa4y93.jpg
https://pasteboard.co/BcJG8a1zO1tW.jpg
https://pasteboard.co/j1LnExDe9fJW.jpg

And this conversation between me and support
https://pasteboard.co/TsYIMGQbAbgU.jpg
https://pasteboard.co/GwXfLOKK9VBy.jpg

[Jawhead999]

https://pasteboard.co/j1LnExDe9fJW.jpg

Does this mean you're have successfully withdraw multiple times, but your $2,740 withdrawals since June 27 are still processing until now? the rest $13K which on your account has been wiped by them? they must be have explanation behind that.

Well, no doubt Duelbits flagged your accounts since you're won big money and exceed your deposit amount, I think they're currently do a whole investigation to see if your account have did suspicious or breaking their TOS.

AFAICS the accusation is legit and we're need to wait Duelbits's response this accusation.

Edit:
You should add your conversation with them.

[Maus0728]

If they told you to wait for your withdrawal to be processed? Just wait. Perhaps, it has something to do with frequent large withdrawal in which they deemed suspicious.

Duelbits have been operating a for a few years now with lots of promotional campaigns, games and bonuses, so I think they won't sacrifice their reputation just for this one. Plus, it would be a good idea if you can include the conversion between you and support. Don't forget to follow up your issues with them.

[sasky1993]

https://pasteboard.co/j1LnExDe9fJW.jpg

Does this mean you're have successfully withdraw multiple times, but your $2,740 withdrawals since June 27 are still processing until now? the rest $13K which on your account has been wiped by them? they must be have explanation behind that.

Well, no doubt Duelbits flagged your accounts since you're won big money and exceed your deposit amount, I think they're currently do a whole investigation to see if your account have did suspicious or breaking their TOS.

AFAICS the accusation is legit and we're need to wait Duelbits's response this accusation.

Edit:
You should add your conversation with them.

Hi bro this my conversation with them
https://pasteboard.co/GwXfLOKK9VBy.jpg
https://pasteboard.co/TsYIMGQbAbgU.jpg
And yes as you said but this 16 days bro this not easy and what kind of case take 16 days ? Put yourself in this situation are you can wait 16 days and you know you nothing do just play and everyone in chat now my play i win so much in live games i was get even 3100X on crazy coin flip

[sasky1993]

If they told you to wait for your withdrawal to be processed? Just wait. Perhaps, it has something to do with frequent large withdrawal in which they deemed suspicious.

Duelbits have been operating a for a few years now with lots of promotional campaigns, games and bonuses, so I think they won't sacrifice their reputation just for this one. Plus, it would be a good idea if you can include the conversion between you and support. Don't forget to follow up your issues with them.

I add the conversation bro and that 16 days so much bro :-)

[alterra57]

They're up to no good if they deleted the logs of your accounts.

[Maus0728]

They're up to no good if they deleted the logs of your accounts.

As far as I'm aware, if a player requests a withdrawal while the process is still in progress and before the request is broadcasted to the network, casinos automatically deduct the requested amount from the player's wallet balance.

So I guess this is normal.

[alterra57]

They're up to no good if they deleted the logs of your accounts.

As far as I'm aware, if a player requests a withdrawal while the process is still in progress and before the request is broadcasted to the network, casinos automatically deduct the requested amount from the player's wallet balance.

So I guess this is normal.

There's no reason for them to delete the logs. If a player makes a withdraw request it should still show up as "Pending" or "Rejected" or "Sent".

[Maus0728]

There's no reason for them to delete the logs. If a player makes a withdraw request it should still show up as "Pending" or "Rejected" or "Sent".

Take a look at the screenshots OP has posted, it clearly says that his withdrawal is still "processing..." in which most casino do this often on their platform not just Duelbits.

There is no some sort of "deleting logs" because that would be a surefire recipe for a disaster especially for complaints like this one.

[acroman08]

try posting this on their ANN thread to hopefully get the attention of their representative faster. as Maus0728 has said, Duelbits have been operating for a couple of years and has gained a good reputation(at least I think so) here in the forum and I doubt they'd ruin their reputation. that being said, I would love to here their response to this.

[sasky1993]

try posting this on their ANN thread to hopefully get the attention of their representative faster. as Maus0728 has said, Duelbits have been operating for a couple of years and has gained a good reputation(at least I think so) here in the forum and I doubt they'd ruin their reputation. that being said, I would love to here their response to this.

I know them also i was with them since 2020 BTW  i have stupid question 😅where can i see the ANN theard please

[vv181]

i have stupid question 😅where can i see the ANN theard please

Duelbits.com | Casino & Sportsbook | Earn up to 50% rakeback | VIP |

[keyscore44]

..

If your account is under investigation, this is a procedure that is simply listed in the rules of casino. With bigger wins, casinos always look for an excuse not to withdraw the jackpot. I'm sure it will take a long time because they are just testing your patience. Keep all the screenshots and I'm sure sooner or later they'll have to agree with you.

[Stalker22]

I know them also i was with them since 2020 BTW  i have stupid question 😅where can i see the ANN theard please

You can see the Duelbits ANN thread here:
Duelbits.com | Casino & Sportsbook | Earn up to 50% rakeback | VIP |

There's no reason for them to delete the logs. If a player makes a withdraw request it should still show up as "Pending" or "Rejected" or "Sent".

Who said Duelbits deleted all the logs? You can see from the screenshots that this is not true.
Please read more carefully before posting comments on this topic.

[alterra57]

I know them also i was with them since 2020 BTW  i have stupid question 😅where can i see the ANN theard please

You can see the Duelbits ANN thread here:
Duelbits.com | Casino & Sportsbook | Earn up to 50% rakeback | VIP |

There's no reason for them to delete the logs. If a player makes a withdraw request it should still show up as "Pending" or "Rejected" or "Sent".

Who said Duelbits deleted all the logs? You can see from the screenshots that this is not true.
Please read more carefully before posting comments on this topic.

He said they deleted his balance.

[Stalker22]

~
He said they deleted his balance.

The words "balance" and "logs" have very different meanings. Moreover, as you can see from the screenshots of the conversation with the support, they did not delete his balance but put it "on hold" until the case is resolved. This is a normal procedure in almost all casinos.

As I said before, please read more carefully before posting.

[sasky1993]

..

If your account is under investigation, this is a procedure that is simply listed in the rules of casino. With bigger wins, casinos always look for an excuse not to withdraw the jackpot. I'm sure it will take a long time because they are just testing your patience. Keep all the screenshots and I'm sure sooner or later they'll have to agree with you.

Ok bro you are right but it this mean i should wait another 16 days or what you suggest? Because this also 16 days bro if you admin of casino and take just 10 minutes for case its enough for 6-7 days not 16 😅

[goaldigger]

~
He said they deleted his balance.

The words "balance" and "logs" have very different meanings. Moreover, as you can see from the screenshots of the conversation with the support, they did not delete his balance but put it "on hold" until the case is resolved. This is a normal procedure in almost all casinos.

As I said before, please read more carefully before posting.

This is the normal process and the site should ensure that the gambler understand this process, because if they don't this will be the result, the gambler will panic and probably will spread the news right away to ask for some help. There's a clear proof that the site is cooperating with OP, so let's wait for the final explanation of Duelbits and I believe if proven wrong, the site should compensate the waiting time, imagine the stress that this gambler feel, if the site see the irregularities they should say it right away.

[fiulpro]

I went through all the information here that you have provided here, there are many things to consider first of all, his funds are actually on hold and it's been more than 3 days, which means that the company is investigating on how the guy won this big and they are trying to find a loophole somehow so that they might not have to pay upfront.

I do think that for a processing even if worst comes to worst you don't have to wait for more than 3 days, therefore right now I do believe that duelbits needs to either consider his case, make sure they pay him up or legally provide an argument so as why they are not doing that already.

[Eureka_07]

..

If your account is under investigation, this is a procedure that is simply listed in the rules of casino. With bigger wins, casinos always look for an excuse not to withdraw the jackpot. I'm sure it will take a long time because they are just testing your patience. Keep all the screenshots and I'm sure sooner or later they'll have to agree with you.

Ok bro you are right but it this mean i should wait another 16 days or what you suggest? Because this also 16 days bro if you admin of casino and take just 10 minutes for case its enough for 6-7 days not 16 😅

This seems to be a serious issue. It is a good thing that you brought you it up here since Duelbits is active here, I hope they resolve it very soon since you have been waiting for more than 2 weeks now. It's not good if you'll ask me. But keep being patient and wait for them. 16 days is a long time frame IMO, perhaps Duelbits can share some overview about your case (what is the account's issue and so on) so we'll also be enlightened about this one.

As per my experience, I have no bad experience depositing, playing, and withdrawing with Duelbits. I also been there since 2020, but I'm a smaller gambler compared to you OP.
Goodluck