What is the best thing to do if this happens

[Odusko]

Assuming you gamble on a mid to high-rated gambling website and you won big but they refuse to pay up, what and what are the legal ways to make sure that the platform pays up your money?

Get your evidence and initiate a scam accusation thread on any casino you experience abuse of your right on, and members here will help with suggestions and advice on ways to go about getting your money, but mind you aside from the fact that, forum members can only help with the suggestion, there is nothing more that could be done from this forum you may have to take another legal process to recover your funds.

[traderethereum]

therefore we gamblers need to stay at a casino that is already trusted. don't care about new casinos that usually give big bonuses.
but sometimes, errors also occur to users who do not know the rules of the casino, such as using a VPN, or other mistakes gamblers often make.
however, mistakes can occur on both sides.

The error occurred due to the negligence of the gambler, who did not read the rules in every casino.
It's our job to ensure that we don't try to break any of its rules, including using VPNs that are already banned in most casinos.

this is the problem most of the time that gamblers only deals in depositing and withdrawing without thinking or looking at the TOC , with that issue sometimes violations does not intended or intentional .

Actually, I also can't understand why it can happen over and over again because we see this has been happening for a long time now.
And in the end, they were forced to do KYC to be able to make withdrawals.

But VPN use is still allowed in some casinos, although maybe they need something else to allow us to use a VPN.

But VPN users are mostly the account that being tracked or being accused of cheating  or violating other rules.

That's a different problem because those who use VPNs have different purposes, but we often see users using it to create multiple accounts or commit other violations.
But I guess there are still VPN users because they want to hide their activities from tracking other parties.
And for the use of this VPN, they should first ask the casino in question so that there are no problems in the future, especially the problem of withdrawing money.

But if the casinos don't pay us for reasons they don't want to tell us, I guess it's going to be hard for us to ask for justice because it's going to cost more to get it done.
And in that case, maybe we shouldn't ask the casino for more and just leave it.

and we have some sites here that Hides in their privacy secrecy and that is being abused by scam sites.

We must be able to choose a casino that can really provide comfort in playing gambling so that we will not have problems.
And we already have those casinos for reference.

[Betwrong]

Telling the truth about what happened to you is very important, and you should definitely do it, even though it might seem pointless, especially after many unsuccessful attempts to communicate with the customers support of the scammers.

I would recommend this place, bitcointalk, as a platform where your message will be heard and discussed, unlike many places where no one will actually see it.

If you know that you didn't comply with the casino's terms or you don't have a solid case with enough proofs then better remain silent otherwise it will backfire on you.
We witnessed many cases where gamblers accuse casinos of scamming but we quickly realize that the customer is in fact the real scammer or a abuser.
The good thing about this forum is that most of its members are unbiased and most of the times they will take the side of the customer and do their best to help him.

This is what I like about this forum too. If there's a legit accusation, a gambling site can lose its reputation in a matter of days, the reputation that has been earned for years. And it doesn't matter whether the accuser is a known forum member or a newbie. What matters is the proof he's providing.

And yeah, many scammers, or frustrated gambling addicts are coming here and accusing various sites in something that hasn't happened, but they are easily spotted by the community.

[danadc]

Assuming you gamble on a mid to high-rated gambling website and you won big but they refuse to pay up, what and what are the legal ways to make sure that the platform pays up your money?

Get your evidence and initiate a scam accusation thread on any casino you experience abuse of your right on, and members here will help with suggestions and advice on ways to go about getting your money, but mind you aside from the fact that, forum members can only help with the suggestion, there is nothing more that could be done from this forum you may have to take another legal process to recover your funds.

This is following the protocols, but if it happens that they do not pay attention to this and continue to operate, because there are many accusations of scam here in the forum for a site 1xbit, 1xbet and a neighbor showed me that she had registered on this site called 1xbet , I told her not to get any money because that site is classified as scammers, and that lady is not in the forum, it is most likely that if she had not told me anything, they would have stolen her, so it is difficult protect people who are not in the forum and from what I have seen there are many people who do not know much, I think I felt like an ambassador of bitcointalk there, I liked avoiding being scammed.

[MainIbem]

Then lastly I think he needs to patient with them you can't just raise a ticket and expect immediately response from them no service care center works like, maybe after going through some questioning and lastly you responded it might take another working days or so to get fixed and I believe those reputable gambling site always have a representative from Bitcointalk forum so the best is deal with them directly from here for fast tracking and response.

[boyptc]

And yeah, many scammers, or frustrated gambling addicts are coming here and accusing various sites in something that hasn't happened, but they are easily spotted by the community.

True!

When someone feels innocent and thought of that he's been refused to get paid by the casino with his assumed "winnings". On the other side, he's just a frustrated gambler that wants to take back his loses.

But eventually, everyone from the community finds out that he's in no position to accused the casino because everything went well and according to the process and the thing is that, he just lost.

[btc78]

And yeah, many scammers, or frustrated gambling addicts are coming here and accusing various sites in something that hasn't happened, but they are easily spotted by the community.

True!

When someone feels innocent and thought of that he's been refused to get paid by the casino with his assumed "winnings". On the other side, he's just a frustrated gambler that wants to take back his loses.

actually it is not frustrations instead that is worth a claim? because when you literally knew that you are fair and legit gambler and being accused  cheating or denied being paid then all we wanted is to sue that site for our money and that is reality of action.

But eventually, everyone from the community finds out that he's in no position to accused the casino because everything went well and according to the process and the thing is that, he just lost.

and that is another story to tell , because we have seen so much of this kind in the past and still now that those cheaters are trying to bring the site reputation with their lies because they knew that casino mostly does not want to reveal their proofs for privacy purposes .

[Reatim]

Then lastly I think he needs to patient with them you can't just raise a ticket and expect immediately response from them no service care center works like, maybe after going through some questioning

at least the site needs to respond to the issue or let the complainant learn what would be the process and how long this will take?

because as gamblers we are most concern in our money , as we deposit with trust and of course expect to withdraw with trust as well.

and lastly you responded it might take another working days or so to get fixed and I believe those reputable gambling site always have a representative from Bitcointalk forum so the best is deal with them directly from here for fast tracking and response.

but do not expect those representative to be online 24/7 , they are also human, so I assume that the perfect way to raise our problem is thru ticket and support.

[Eureka_07]

<snip>
at least the site needs to respond to the issue or let the complainant learn what would be the process and how long this will take?

It is the duty of their live chat support representative. They have to provide the process, especially if the customer asks for its details. Otherwise, suspicions will start to arise.
So for casinos here, please let your clients be aware of this kind of process.

<snip>
but do not expect those representative to be online 24/7 , they are also human, so I assume that the perfect way to raise our problem is thru ticket and support.

Depending on the support system of the casino, if they are online 24/7 they should be able to respond to the customer as soon as possible. If not, it is understandable that it will take some time compared to the live chat support system which is online 24/7.

[judeafante]

And yeah, many scammers, or frustrated gambling addicts are coming here and accusing various sites in something that hasn't happened, but they are easily spotted by the community.

True!

When someone feels innocent and thought of that he's been refused to get paid by the casino with his assumed "winnings". On the other side, he's just a frustrated gambler that wants to take back his loses.

But eventually, everyone from the community finds out that he's in no position to accused the casino because everything went well and according to the process and the thing is that, he just lost.

If he can show proof that he is clean and he is unjustly accused of cheating then he has a case, there are instances or cases where the accused is innocent its the casino's fault, everything depends on the proof, but if you have a good case it's better that you have it against a casino with a good reputation because they are more than willing to correct their mistakes, gives the money back and even compensate the complainant.

[Slow death]

And yeah, many scammers, or frustrated gambling addicts are coming here and accusing various sites in something that hasn't happened, but they are easily spotted by the community.

True!

When someone feels innocent and thought of that he's been refused to get paid by the casino with his assumed "winnings". On the other side, he's just a frustrated gambler that wants to take back his loses.

But eventually, everyone from the community finds out that he's in no position to accused the casino because everything went well and according to the process and the thing is that, he just lost.

If he can show proof that he is clean and he is unjustly accused of cheating then he has a case, there are instances or cases where the accused is innocent its the casino's fault, everything depends on the proof, but if you have a good case it's better that you have it against a casino with a good reputation because they are more than willing to correct their mistakes, gives the money back and even compensate the complainant.

the problem is that it is impossible for the customer to prove innocence, the casino's security system is something that only the employees of the casino's security department have access to, so when the casino accuses a given customer of having too many accounts there is no one outside the casino that can prove the customer's innocence, in short: the casino's TOS has a great power that makes the casino something that has the power to do anything including stealing customers' money, without being penalized or accused of being scammers, has an example right here on the forum, where this casino every day is stealing money from customers and always uses TOS

[boyptc]

And yeah, many scammers, or frustrated gambling addicts are coming here and accusing various sites in something that hasn't happened, but they are easily spotted by the community.

True!

When someone feels innocent and thought of that he's been refused to get paid by the casino with his assumed "winnings". On the other side, he's just a frustrated gambler that wants to take back his loses.

But eventually, everyone from the community finds out that he's in no position to accused the casino because everything went well and according to the process and the thing is that, he just lost.

If he can show proof that he is clean and he is unjustly accused of cheating then he has a case, there are instances or cases where the accused is innocent its the casino's fault, everything depends on the proof, but if you have a good case it's better that you have it against a casino with a good reputation because they are more than willing to correct their mistakes, gives the money back and even compensate the complainant.

It's in general.

There are gamblers that would play victim and try to discredit the casinos that they're playing with but, the reality is distorted by them and they're making it look how bad they are.

actually it is not frustrations instead that is worth a claim? because when you literally knew that you are fair and legit gambler and being accused  cheating or denied being paid then all we wanted is to sue that site for our money and that is reality of action.

That's for another case that's really happening in the community, I've seen bunch of them posting here and getting the sympathy of the community but then, they're found to be at wrong.

[Hamphser]

Then lastly I think he needs to patient with them you can't just raise a ticket and expect immediately response from them no service care center works like, maybe after going through some questioning

at least the site needs to respond to the issue or let the complainant learn what would be the process and how long this will take?

because as gamblers we are most concern in our money , as we deposit with trust and of course expect to withdraw with trust as well.

and lastly you responded it might take another working days or so to get fixed and I believe those reputable gambling site always have a representative from Bitcointalk forum so the best is deal with them directly from here for fast tracking and response.

but do not expect those representative to be online 24/7 , they are also human, so I assume that the perfect way to raise our problem is thru ticket and support.

This is why its always been important on choosing up the best site or the popular ones which it is unlikely you would be experiencing off these things but we know that probabilities or chances would really be there.

This is why we should really be that mindful when it comes on choosing which platform or site that we do tend to get involved into.When it comes to locked up funds or winnings hadnt been given yet.

Then the best approach would be talking first on the team, if things turns out to be unhandled then this is where you do consider out on getting some words from the community.
Legal actions made up if there are no choice but making this as a last resort.

[Vaskiy]

And yeah, many scammers, or frustrated gambling addicts are coming here and accusing various sites in something that hasn't happened, but they are easily spotted by the community.

True!

When someone feels innocent and thought of that he's been refused to get paid by the casino with his assumed "winnings". On the other side, he's just a frustrated gambler that wants to take back his loses.

But eventually, everyone from the community finds out that he's in no position to accused the casino because everything went well and according to the process and the thing is that, he just lost.

If he can show proof that he is clean and he is unjustly accused of cheating then he has a case, there are instances or cases where the accused is innocent its the casino's fault, everything depends on the proof, but if you have a good case it's better that you have it against a casino with a good reputation because they are more than willing to correct their mistakes, gives the money back and even compensate the complainant.

Even at such situation Casino could deny to pay the winning amount. If he have spend his money on reputed platform, somehow he can get support through the forum and receive his winning. Apart from this, the only way possible is to create a scam accusation. I don't think filing a complaint to the cyber crime portal or something similar will help in such incidents.

[Mr. Magkaisa]

Assuming you gamble on a mid to high-rated gambling website and you won big but they refuse to pay up, what and what are the legal way to make sure that the platform pays up your money?

If that will happen then it's better to contact their customers service and ask why isn't his happening why you can not withdraw your funds and most and for all if this casino has an Announcement threads here, then you can comment in that thread And also  you need to remember that when you play in a casino don't try to cheat or make a suspecios moves to avoid this kind of scenario. Play fair in trusted casino.

  - Everyone knows that committing fraud on any gambling site platform will not bring good results in the end. That's why if anyone enters a casino here with cryptocurrency and anyone tries to create multiple accounts for sure in the end there will be problems when it comes to the withdrawal transaction especially if it is a large amount.

The main thing that the management of the casino will do immediately is they will first carefully investigate their users to see if they have not violated any policies and rules in their gambling.

[adzino]

Assuming you gamble on a mid to high-rated gambling website and you won big but they refuse to pay up, what and what are the legal way to make sure that the platform pays up your money?

If it is a licensed casino, then you maybe able to take legal steps. Contact their license provide and file a complaint. If the amount is significant and you don't receive any positive response from the license provider or the casino, then contact your local law enforcement team, they will be able to help you with something or provide you with some guidance. If it is a non licensed casino, you likely won't be able to do anything. But in both cases, make sure to open disputes on various gambling related forum. If the casino cares about their reputation, they will likely return your winnings and funds (if you won without breaking any ToS).

[blockman]

The main thing that the management of the casino will do immediately is they will first carefully investigate their users to see if they have not violated any policies and rules in their gambling.

That's the first thing that they'll do before they release the money to the gambler and that will come into a long investigation if they suspect that the user won that by surprise. They're always suspecting their winners if that's big money to be withdrawn.
The battle will be long into the courts if the winner don't have a lot of money to pay for all of the cost of those trials and the casino might have just to settle it for a lower amount but it's up to the petitioner/gambler if he'll agree on that deal.

[dezoel]

When someone feels innocent and thought of that he's been refused to get paid by the casino with his assumed "winnings". On the other side, he's just a frustrated gambler that wants to take back his loses.

But eventually, everyone from the community finds out that he's in no position to accused the casino because everything went well and according to the process and the thing is that, he just lost.

If he can show proof that he is clean and he is unjustly accused of cheating then he has a case, there are instances or cases where the accused is innocent its the casino's fault, everything depends on the proof, but if you have a good case it's better that you have it against a casino with a good reputation because they are more than willing to correct their mistakes, gives the money back and even compensate the complainant.

Even at such situation Casino could deny to pay the winning amount. If he have spend his money on reputed platform, somehow he can get support through the forum and receive his winning. Apart from this, the only way possible is to create a scam accusation. I don't think filing a complaint to the cyber crime portal or something similar will help in such incidents.

I think cybercrime portal only deals with larger amounts but if they think you are complaining about a small winning then you will hardly get a response from them as they think it was only a waste of time and they can not get a bribe for solving your case but this act sounds inappropriate. They could be reported for this because they are not doing their duties well.

Our forum is only a crypto forum and not some kind of a helping platform but it's amazing how scam cases can be solve most of the times on here. Do some members here voluntary help contacting those who are in charge of the platform? Or their representatives are the ones who saw the complaint on here?

[Mate2237]

The main thing that the management of the casino will do immediately is they will first carefully investigate their users to see if they have not violated any policies and rules in their gambling.

That's the first thing that they'll do before they release the money to the gambler and that will come into a long investigation if they suspect that the user won that by surprise. They're always suspecting their winners if that's big money to be withdrawn.
The battle will be long into the courts if the winner don't have a lot of money to pay for all of the cost of those trials and the casino might have just to settle it for a lower amount but it's up to the petitioner/gambler if he'll agree on that deal.

But one thing we have to know is that every gambler is to win big so casino companies, management and customer care service agents should also know that so that when a gambler wins big, it should be a surprise to them, Because that the normal norm for all gamblers. Now the question says,

Assuming you gamble on a mid to high-rated gambling website and you won big but they refuse to pay up, what and what are the legal way to make sure that the platform pays up your money?

The legal ways as it is said before, the first thing is that you the gambler did not violated the rules and the company refused to pay you because you win big, sue them in the court of law and present all the necessary documents and stake analysis, The date of the stake, amount used in betting and amount won. The site domain and the statements made by the company base on the refusal of payment. Everything communication between you and the company must be presented to your lawyer

[serjent05]

When someone feels innocent and thought of that he's been refused to get paid by the casino with his assumed "winnings". On the other side, he's just a frustrated gambler that wants to take back his loses.

But eventually, everyone from the community finds out that he's in no position to accused the casino because everything went well and according to the process and the thing is that, he just lost.

If he can show proof that he is clean and he is unjustly accused of cheating then he has a case, there are instances or cases where the accused is innocent its the casino's fault, everything depends on the proof, but if you have a good case it's better that you have it against a casino with a good reputation because they are more than willing to correct their mistakes, gives the money back and even compensate the complainant.

Even at such situation Casino could deny to pay the winning amount. If he have spend his money on reputed platform, somehow he can get support through the forum and receive his winning. Apart from this, the only way possible is to create a scam accusation. I don't think filing a complaint to the cyber crime portal or something similar will help in such incidents.

I think cybercrime portal only deals with larger amounts but if they think you are complaining about a small winning then you will hardly get a response from them as they think it was only a waste of time and they can not get a bribe for solving your case but this act sounds inappropriate. They could be reported for this because they are not doing their duties well.

I disagree, I think they will also attend to the crime no matter how much the amount is.  It is that people who where cheated with small amount doesn't bother at all.

Our forum is only a crypto forum and not some kind of a helping platform but it's amazing how scam cases can be solve most of the times on here. Do some members here voluntary help contacting those who are in charge of the platform? Or their representatives are the ones who saw the complaint on here?

The forum is popular, especially with crypto enthusiasts.  So people even those not registered in this forum are lurking around looking for beneficial information that can help them gain profit from their trades.   Aside from that, this forum is knowledge-rich with crypto information, even crypto opinions from different walks of life.  So basically, if someone posted a scam accusation here, it will be greatly known outside the forum.