Sherbet.com - $1,000 USD + 20 FS Welcome Package - 24/7 Support - Weekly Race 🤑

[panjul07]

-snip-

For fast response, you can try the live chat support, the OP here is not active so I doubt you will get fast help here.
Or maybe you can tag someone in the global chat room with username ryhs or sajad if there is no live chat support available when you try.
Its been 2weeks for you, have you contacted them through live support or by email?
If you have tried it, what was their response related to your verification problem?

[AB de Royse777]

Greetings to you O.P, please I really do need your attention regarding my Sherbet account verification which has been denied several times even after I tried using my two different National Identity Cards (Voters card and Nigerian NIN), and I thought I should bring this to your notice if there could be anyway you could be of help to facilitate my account verification process, because it's actually been 2 weeks+ now, and I will be very glad if my request is granted due consideration. Thanks

Account username: Cryptoheadline

   


Secondly, please if there is any Nigerian here who was able to successfully verify there accounts, I will be very glad if you can assist me on how you did yours. Thanks.

Although they (the management team not the customer support) are not in contact with me for long time, I assume they are away. I have forwarded the URL of you post. Hopefully they will give a feedback on this sooner or later.

[CryptoHeadlineNews]

For fast response, you can try the live chat support, the OP here is not active so I doubt you will get fast help here.
Or maybe you can tag someone in the global chat room with username ryhs or sajad if there is no live chat support available when you try.
Its been 2weeks for you, have you contacted them through live support or by email?
If you have tried it, what was their response related to your verification problem?

Thank you for your piece of advise, @ "panjul07" as I look forward to applying the above suggestions you just made, because since I saw that the chat box needed a wagered requirement of $36 just to unlucky it, I then thought the easiest means will be this forum and Gmail, which I just sent a mail to the customer support team and hoping for a positive response. But I'm few bucks "$" away from unlocking my chat box

Although they (the management team not the customer support) are not in contact with me for long time, I assume they are away. I have forwarded the URL of you post. Hopefully they will give a feedback on this sooner or later.

Thank you Boss for forwarding the link of my complaint to the management team, 🙏🙏, I'm looking forward to a positive response.

[serjent05]

Thank you for your piece of advise, @ "panjul07" as I look forward to applying the above suggestions you just made, because since I saw that the chat box needed a wagered requirement of $36 just to unlucky it, I then thought the easiest means will be this forum and Gmail, which I just sent a mail to the customer support team and hoping for a positive response. But I'm few bucks "$" away from unlocking my chat box

I believe live chatbox is different from live support.  Anyone can access the live support by simply clicking the support on the upper right corner (near the sign in text) of the page.  You do not need to meet certain wager to access it.  There are a couple of questions to be answered that are guided by a bot, and after answering the question, the bot will direct you to available support staff.

[xLays]

Thank you for your piece of advise, @ "panjul07" as I look forward to applying the above suggestions you just made, because since I saw that the chat box needed a wagered requirement of $36 just to unlucky it, I then thought the easiest means will be this forum and Gmail, which I just sent a mail to the customer support team and hoping for a positive response. But I'm few bucks "$" away from unlocking my chat box

I believe live chatbox is different from live support.  Anyone can access the live support by simply clicking the support on the upper right corner (near the sign in text) of the page.  You do not need to meet certain wager to access it.  There are a couple of questions to be answered that are guided by a bot, and after answering the question, the bot will direct you to available support staff.

https://talkimg.com/images/2024/02/03/vHRdC.png

Yeah chat support and in-game chat are totally different, but the one who responds from live chat support is also same person in the game chat. The chat moderator and live support representative are similar I mean, they're also active in the game chat, not just in live support. And I think they're more active in the game chat compared to live chat support. This is based on my experience with this casino.

[AB de Royse777]

Although they (the management team not the customer support) are not in contact with me for long time, I assume they are away. I have forwarded the URL of you post. Hopefully they will give a feedback on this sooner or later.

Thank you Boss for forwarding the link of my complaint to the management team, 🙏🙏, I'm looking forward to a positive response.

I was traveling whole evening. While I was on the road trip, I had a chat with the management and they said they will solve it soon. If they already did then let me know.

Cheers,

[panjul07]

Yeah chat support and in-game chat are totally different, but the one who responds from live chat support is also same person in the game chat. The chat moderator and live support representative are similar I mean, they're also active in the game chat, not just in live support. And I think they're more active in the game chat compared to live chat support. This is based on my experience with this casino.

I experienced the same thing when I tried the live chat support, the bot comes most of the time and real support is rare to come.
Not really sure about how is it going recently as my last experience was on early January but I hope it is improved a lot so any player who needs help from real support get faster responses.
There is actually one more possible trick to get faster response, add those admins as our friend so we can send private message but of course our friend request should be accepted first in order to sent private message.

[Ever-young]

@PlaySherbet and the entire Sherbet team, I just want to ask a question regarding the paused signature campaign. It's been over a month and 3 weeks (if my calculation is accurate) since the campaign was officially paused by the campaign manager due to a lack of funds to cover up the campaign payment.
 
I was part of the campaign and it was a good time working with you guys, so my question here now is: has the team forgotten they have an uncleared debt for the signature participants or that the payment is not yet in their budget? I have not seen any statement in respect to that for a very long time now, which looks as if it's not a big concern to you guys at all.

[CryptoHeadlineNews]

Although they (the management team not the customer support) are not in contact with me for long time, I assume they are away. I have forwarded the URL of you post. Hopefully they will give a feedback on this sooner or later.

Thank you Boss for forwarding the link of my complaint to the management team, 🙏🙏, I'm looking forward to a positive response.

I was traveling whole evening. While I was on the road trip, I had a chat with the management and they said they will solve it soon. If they already did then let me know.

Cheers,

UPDATE: I wish to use this medium to thank you for reaching out to the management team on my behalf regarding this issue, but I'm sorry to report back to you Sir that nothing has been done over it, as the casino keeps telling me "Contact customer support team", and it's already 13 days I made this complaints and sent both Mail to the customer support team and O.P, and I'm yet to get a response from any of them.

Note: I noticed that the O.P who happens to be a co-owner of Sherbet was online today, and im yet to hear a word from him.

So, I will be very glad if you can help me reach out to the management team once again Sir.

[panjul07]

UPDATE: I wish to use this medium to thank you for reaching out to the management team on my behalf regarding this issue, but I'm sorry to report back to you Sir that nothing has been done over it, as the casino keeps telling me "Contact customer support team", and it's already 13 days I made this complaints and sent both Mail to the customer support team and O.P, and I'm yet to get a response from any of them.

Note: I noticed that the O.P who happens to be a co-owner of Sherbet was online today, and im yet to hear a word from him.

So, I will be very glad if you can help me reach out to the management team once again Sir.

The users who I mentioned previously are very active in chat and both of them usually ask players to contact live support when players experience an issue.
You should try harder to get in touch with the live support if you want to get faster responses for them.
If you are waiting only without trying to remind them about your case, it may take longer as maybe they get many emails on their support system so your issue might be missed.

[AB de Royse777]

UPDATE: I wish to use this medium to thank you for reaching out to the management team on my behalf regarding this issue, but I'm sorry to report back to you Sir that nothing has been done over it, as the casino keeps telling me "Contact customer support team", and it's already 13 days I made this complaints and sent both Mail to the customer support team and O.P, and I'm yet to get a response from any of them.

Note: I noticed that the O.P who happens to be a co-owner of Sherbet was online today, and im yet to hear a word from him.

So, I will be very glad if you can help me reach out to the management team once again Sir.

I have not received any response from them since February 5th. I knocked them today as well. Let's be patience, I think that's the best we can do. I am sorry for any inconvenience.

[letteredhub]

@PlaySherbet and the entire Sherbet team, I just want to ask a question regarding the paused signature campaign. It's been over a month and 3 weeks (if my calculation is accurate) since the campaign was officially paused by the campaign manager due to a lack of funds to cover up the campaign payment.
 
I was part of the campaign and it was a good time working with you guys, so my question here now is: has the team forgotten they have an uncleared debt for the signature participants or that the payment is not yet in their budget? I have not seen any statement in respect to that for a very long time now, which looks as if it's not a big concern to you guys at all.

I was also a part of the Sherbet signature campaign before it was closed and as a participant it has been a thing if suspense to me as to when the debt owed us would be cleared by the Sherbet team as we are not getting any information from them regarding to that. At least a reply patterning to this questions raised by @ever-young could serve as a succor to all the participants owed instead of leaving us in the dark to our fate.  Right from 23rd of December 2023 till date is necessary enough to inquire to know what's the plan of the Sherbet team about our payment.

[CryptoHeadlineNews]

The users who I mentioned previously are very active in chat and both of them usually ask players to contact live support when players experience an issue.
You should try harder to get in touch with the live support if you want to get faster responses for them.
If you are waiting only without trying to remind them about your case, it may take longer as maybe they get many emails on their support system so your issue might be missed.

Thank you for all your healthy suggestions my friend geared towards helping me to successfully verify my account, because as of today, I was able to once again try live support, and luckily I think I got a response from a real human who told me to wait 24hrs, as team will review my case and get back to me in 24hrs. And as such, I think all I could do is just get patience and wait a little while just as been told. But however, I promise to keep updating you guys on how my entire process goes.

I have not received any response from them since February 5th. I knocked them today as well.
Let's be patience, I think that's the best we can do. I am sorry for any inconvenience.

Thanks for your concern Sir. Just waiting for the next 24 hrs to get a response from the Live Support team I chatted up with earlier on, as shown in the image above