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Author Topic: RoyalStarsCasino.com | Crypto Fastest Growing Casino | Best No Wagering of 375%  (Read 908 times)
RoyalStarsCasino (OP)
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March 17, 2023, 03:22:47 PM
Merited by suzanne5223 (2)
 #1



















We are happy to be introduced to the Bitcointalk community RoyalStarCasino

1. A rising star no-wagering casino in the gambling industry that has proven itself with many positive reviews globally.

2. We offer the best selection of casino games coupled with professional and courteous customer service.

3. We got awarded the Best New Casino of the Month of February 2023 on CasinosLists

4. Have at least 8 cryptocurrencies available and offer a fair minimum deposit.

5. Players above the age of 18 and who reside in countries where gambling is legal are allowed to play on Royalstarscasino.com

6. We are always ready to provide help and support to players through our Online Chat Support

Thank you for choosing Royal Stars Casino as your preferred choice of online gaming.



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March 17, 2023, 03:54:19 PM
 #2

Welcome in the forum!
The site looks good with a lot of crypto options, is this fast deposit and withdrawal?
What about KYC, will you ask this before the registration or later on since it is stated there that our information will be put on a safety place.
Though I'm curious if this is an affiliate link or what.
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March 17, 2023, 04:07:04 PM
 #3

Hi, welcome to the forum!

What about KYC, will you ask this before the registration or later on since it is stated there that our information will be put on a safety place.
On the their KYC policy page: https://www.royalstarscasino.com/en/info/kyc-policy

It says that there's no exact process whether it will be asked during the registration or before the withdrawal.

Curacao license does not specify an exact process for account verification, leaving it up to the operators to create one to ensure that the customer’s player’s identities can be verified.

Though I'm curious if this is an affiliate link or what.
I think that their link is specific for forum visitors. It's like a tracking link on how much traffic they get from the clicks here.

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March 17, 2023, 04:17:14 PM
 #4

The site looks good with a lot of crypto options, is this fast deposit and withdrawal?
You can read this which answers your question: https://www.royalstarscasino.com/en/info/payment-methods

The processing should be fast but depends on the transaction fee.

On the their KYC policy page: https://www.royalstarscasino.com/en/info/kyc-policy

It says that there's no exact process whether it will be asked during the registration or before the withdrawal.
It is a centralized gambling site which is usual today with almost all crypto gambling sites. It only means they can force their customers to do KYC at anytime for no reason.

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March 17, 2023, 04:19:30 PM
 #5

Welcome to the forum! The website is professionally done and very attractive. When I browse on your promotion page, I’m sure that I saw the banner you are using on the high roller promotion somewhere on our campaign manager telegram channel.

By any chance, Are you already planning signature campaign in the forum? How long have you been on gambling industry because it show on your copyright that you are just recently registered your website this year.

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March 17, 2023, 04:28:52 PM
 #6

What about KYC, will you ask this before the registration or later on since it is stated there that our information will be put on a safety place.
On the their KYC policy page: https://www.royalstarscasino.com/en/info/kyc-policy

It says that there's no exact process whether it will be asked during the registration or before the withdrawal.

They explained the process of KYC verification in the following sentence.

The player has to provide documents in 48h after requesting the payout, and the merchant will review them in 48 hours.

This means that they will ask for players' documents after the withdrawal request. According to their KYC policy, the current requirements involves three elements of verification; ID verification, proof of address & proof of payment.


BTW, a warm welcome to the forum, @RoyalStarsCasino!

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March 17, 2023, 04:33:37 PM
 #7

RoyalStarsCasino, just to let you know, affiliate links are not allowed according to the forum rule. Since you are the official of the casino, I don't think it's necessary. Most of the times, affiliate people spam the forum with their referral link which looks odd.

Here is the topic from officials: https://bitcointalk.org/index.php?topic=703657.0
Quote
4. No referral code (ref link) spam.

Welcome to the forum.

1. Nice work on the ANN which means you have done your homework well.
2. I loaded the site on TOR connected firefox, it worked fine.
3. We are almost used to see banner at the top to advertise promotions and things, but your one seems have none there. You can promote your promotions using the top banner space of the site.

Lastly, since you are here, if you need a campaign manager then feel free to check my service page. You have many competitions and a lot of them are successful in the industry. It requires good marketing plan. If you want then I can help you out. Feel free to reach me.

Cheers,

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March 17, 2023, 05:28:41 PM
 #8

Welcome to the bitcointalk platform mate. It is nice having you here. You got a catchy UI and your website is good with a touch of excellence.
It is nice you already have a license to operate but where is your casino operating from because there have been a case where a casino got a Curacao license and was operating from Canada.  I did go through your kyc policy is it that you do not have specific amount of withdrawal that would attract kyc for gamblers or any withdrawal would require gamblers to do kyc as I am curious to know that. It does not augur well with gamblers.
As a matter of fact you would have strong competitors to contend with here and for that being said, advertisement and publicity is the option which you can contact @Royse777 for a promotional campaign which he has the capability and reputation to handle onboard this platform.
Once again, you are welcome onboard.
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March 17, 2023, 07:02:09 PM
 #9

What does it mean when you say in your Terms & Conditions that the no-wagering welcome bonus is not withdrawable and remains sticky? When the player requests a withdrawal, the bonus will be forfeited. I am talking about point 2.5 of your Bonus T&C.
As an example: I deposit $100, claim the no-wagering bonus and have a total of $475. I wager my deposits 5x (or whatever you deem fit), and then when I want to withdraw, you remove the matched bonus ($375) from my account. Can you explain this in more details?

If I understood correctly, you can apply any wagering requirement you feel like for any deposits to the casino? That seems a bit weird.
Quote
we reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount at our sole discretion
https://www.royalstarscasino.com/en/info/bonus-terms

If it's "at least 5 times", then what is the standard norm?

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March 17, 2023, 07:08:12 PM
 #10

375% deposit bonus is very tempting while it has no wagering requirement. But I strongly believe that RoyalStars Casino will request for KYC verification during the withdrawal. Their terms page says this

We reserve the right to carry out security reviews for any withdrawals you make and will always carry out identity verification procedures for withdrawals exceeding the equivalent of 100 € or such other maximum amount as may be set from time to time, and to any withdrawals of funds not used for wagering.

Seems like they will ask for KYC documents on any withdrawal. Even we are required to fill basic information (level 1 KYC details) in our profile page to enable the deposit system.


~snip~
Well, that's funny. I didn't check the full terms.

R


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March 17, 2023, 07:13:54 PM
 #11


Quote
we reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount at our sole discretion
https://www.royalstarscasino.com/en/info/bonus-terms

If it's "at least 5 times", then what is the standard norm?
This casino have a lot of conditions that make it very impossible for a gambler to get the desired freedom like other casinos around here, and with the above mentioned  role it makes no sense to play here as a regular player since the player can figure out what terms he will face on his next deposits or winnings.
Wagering as high as 5x on players' deposits is not fair for a new casino that is looking out to build a community of loyal clients, and since this royalstarcasino is a new gambling platform I suggest they're following more other casino terms to make their system flexible for players with good bonuses and not drive them away with uncertainties in wagering requirements.

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March 17, 2023, 07:24:55 PM
 #12

RoyalStarsCasino, just to let you know, affiliate links are not allowed according to the forum rule. Since you are the official of the casino, I don't think it's necessary. Most of the times, affiliate people spam the forum with their referral link which looks odd.

Here is the topic from officials: https://bitcointalk.org/index.php?topic=703657.0
Quote
4. No referral code (ref link) spam.

I disagree with your interpretation of the forum rule. The rule explicitly refers to "spam", and I don't believe that any moderator would classify an official announcement (ANN) topic for a casino as spam, even if it includes a referral code (i.e. tracking link) to monitor site traffic.




RoyalStarsCasino, you can freely ignore his comment and leave the tracking link in your post. This is allowed on the forum.
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March 17, 2023, 07:34:28 PM
 #13

Welcome to the forum.
I have clicked and navigated around to get a feel of how the casino looks although I don't stay long and I commend the design of the casino, it has a cool feeling to the eyes. But I don't know why I can't see the minimum withdrawal without having to first make a deposit, it makes me feel that I'm going to encounter an issue when I'm about to place a withdrawal request.

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March 17, 2023, 07:36:33 PM
 #14

Wagering as high as 5x on players' deposits is not fair for a new casino...
It's not as high as 5x. That makes it sound that the rollover requirements are up to 5x with 5 being the maximum. 5x is the minimum, meaning it's at least five and can be 6, 10, 20, or what the casino deems appropriate.

Here is the thing though. Their main T&C mention that the wagering requirements are 1x.
Quote
Please note that you have to wager deposited funds in a 1:1 ratio.
https://www.royalstarscasino.com/en/info/terms-and-conditions

But a few sentences later, they say the same thing as in their Bonus T&C.
Quote
We reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount at our sole discretion...

I would like to know why that is and what it depends on? And how can I trust a casino that has a 1x wagering requirement, but has every right to say, sorry Pmalek, you are gonna have to wager your coins 5 more times because we feel like it?

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March 17, 2023, 07:40:55 PM
 #15

1. A rising star no-wagering casino in the gambling industry that has proven itself with many positive reviews globally.

Isn't contradiction to your own below terms:
Quote
Money deposited must be wagered before a withdrawal can be made
We reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount at our sole discretion as per AML policy before making withdrawal.

But I don't know why I can't see the minimum withdrawal without having to first make a deposit, it makes me feel that I'm going to encounter an issue when I'm about to place a withdrawal request.

I guess you have not visited the website, as you have done it a bit then you should have found the information about what you are looking for because it has its own specific page.  https://www.royalstarscasino.com/en/info/payment-methods


@Pmalek: Their terms about the wagering requirement for the deposit is quite confusing, hope they can clarify about this.

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March 17, 2023, 07:48:30 PM
 #16

RoyalStarsCasino, you can freely ignore his comment and leave the tracking link in your post. This is allowed on the forum.
In case, just in case the account get ban then you will be responsible for it :-D
When there is a doubt, it's better to avoid it before it makes a damage. I am always with the safe side.

If it was a tracking link then it was not a problem but this is a referral URL under the banner. I could be an issue or may be it's will not as you are interpreting. But choosing the safe side for a startup is very important. They don't want to go though a ban or any punishment when they have a lot of others things to take care of.

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March 17, 2023, 08:01:22 PM
 #17

This means that they will ask for players' documents after the withdrawal request. According to their KYC policy, the current requirements involves three elements of verification; ID verification, proof of address & proof of payment.


BTW, a warm welcome to the forum, @RoyalStarsCasino!

Exactly, our finance dep. asks for the KYC after a withdrawal request has been made.

Thanks for the warm welcome!

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March 17, 2023, 08:03:03 PM
 #18

This means that they will ask for players' documents after the withdrawal request. According to their KYC policy, the current requirements involves three elements of verification; ID verification, proof of address & proof of payment.

So I'm still confused whether large withdrawal requests will be processed for KYC with a third party or indeed small withdrawals won't go through this step?
I see withdrawals in crypto are quite large which is 60 EUR minimum .

I guess you have not visited the website, as you have done it a bit then you should have found the information about what you are looking for because it has its own specific page.  https://www.royalstarscasino.com/en/info/payment-methods

The minimum bitcoin withdrawal is 100 EUR, this is too high in my opinion while for other coins there are those below, for example USDT 60 EUR and for me this is too big for the middle and lower class who like to gamble, in my opinion the best is between 10- 20 EUR maybe with that is not that big.

I have to display the minimum withdrawal image.


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March 17, 2023, 08:09:29 PM
 #19

RoyalStarsCasino, you can freely ignore his comment and leave the tracking link in your post. This is allowed on the forum.
In case, just in case the account get ban then you will be responsible for it :-D
When there is a doubt, it's better to avoid it before it makes a damage. I am always with the safe side.

If it was a tracking link then it was not a problem but this is a referral URL under the banner. I could be an issue or may be it's will not as you are interpreting. But choosing the safe side for a startup is very important. They don't want to go though a ban or any punishment when they have a lot of others things to take care of.

Yes, it's good to be on the safe side, but don't spread misinformation and scare them that their account can be banned, if you're not sure about it. Can you give one example where someone got banned because of a tracking link under the banner in their ANN?

And, to prove my point, I suggest you take a look at the following topics:
Stake.com ANN
Roobet.com ANN
Crashino.com ANN
Punt.com ANN
TrustDice ANN

These are just a few threads from the first page of the Gambling board, there are probably many more.
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March 17, 2023, 08:12:20 PM
 #20

I did go through your kyc policy is it that you do not have specific amount of withdrawal that would attract kyc for gamblers or any withdrawal would require gamblers to do kyc as I am curious to know that. It does not augur well with gamblers.

Once again, you are welcome onboard.

Hey @CryptSafe, yes - a KYC is required once before a player can withdraw the winnings.

Thank you, it's great to be here!

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March 17, 2023, 08:12:58 PM
 #21

This means that they will ask for players' documents after the withdrawal request. According to their KYC policy, the current requirements involves three elements of verification; ID verification, proof of address & proof of payment.

So I'm still confused whether large withdrawal requests will be processed for KYC with a third party or indeed small withdrawals won't go through this step?
I see withdrawals in crypto are quite large which is 60 EUR minimum .

I guess you have not visited the website, as you have done it a bit then you should have found the information about what you are looking for because it has its own specific page.  https://www.royalstarscasino.com/en/info/payment-methods

The minimum bitcoin withdrawal is 100 EUR, this is too high in my opinion while for other coins there are those below, for example USDT 60 EUR and for me this is too big for the middle and lower class who like to gamble, in my opinion the best is between 10- 20 EUR maybe with that is not that big.

I have to display the minimum withdrawal image.



they do have to review their amount of withdrawals. as a new casino launched in the forum, they should attract even small time rollers and the min withdrawals will stop them from trying out the site. they can raise the amount once they established their reputation and have relatively significant amount of players. it may be understandable if you are withdrawing fiat but if it is in crypto like btc, you need to lower the min withdrawal. hope the team will look into this matter and rectify it as soon as possible so small rollers will check this casino out.

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March 17, 2023, 08:18:27 PM
 #22

I did go through your kyc policy is it that you do not have specific amount of withdrawal that would attract kyc for gamblers or any withdrawal would require gamblers to do kyc as I am curious to know that. It does not augur well with gamblers.

Once again, you are welcome onboard.

Hey @CryptSafe, yes - a KYC is required once before a player can withdraw the winnings.

Thank you, it's great to be here!

What's stopping you from explaining us the "no wager deposit bonus"?
If I deposit $100, I'll get $475 in my account?
If so, and if I wish to withdraw the bonus, is there any term that I need to fulfil or the bonus is for forfeiture only, when we withdraw?
Let's assume I lose $100 in a single bet or in a combined way after making many bets or gambling in the casino, will the bonus still remain there for me to recover my loss or is the loss considered as 'loss of my deposit' only and the bonus will be removed?
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March 17, 2023, 08:21:31 PM
 #23

I did go through your kyc policy is it that you do not have specific amount of withdrawal that would attract kyc for gamblers or any withdrawal would require gamblers to do kyc as I am curious to know that. It does not augur well with gamblers.

Once again, you are welcome onboard.

Hey @CryptSafe, yes - a KYC is required once before a player can withdraw the winnings.

Thank you, it's great to be here!

Why not implement KYC before a player can deposit to the site?  Since KYC is mandatory for a player to withdraw the fund, why not implement KYC on the registration?  This way players who don't want to submit KYC won't be trapped or forced to submit KYC in order to withdraw their winnings or funds.  It also saves the two party from a future problem, IMO.

Anyway, welcom to the forum

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March 17, 2023, 08:22:55 PM
 #24


If I understood correctly, you can apply any wagering requirement you feel like for any deposits to the casino? That seems a bit weird.
Quote
we reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount at our sole discretion
https://www.royalstarscasino.com/en/info/bonus-terms

If it's "at least 5 times", then what is the standard norm?

Hey @Pmalek, thanks for your question!

No,, 5x is the wager that needs to be fullfilled due to money laundering rules. Therefore, this wager (5x) applies also to wager-free bonuses.
There are other (wagered) bonuses like the High-Roller Bonus. For them, additional wager requirements apply like 30-40x.

That's why the term "at least" is added to this sentence in the Bonus T&Cs. However, for the wager-free bonuses, as I said, the wager is 5x.
For all other bonuses, the wager requirement can be found in the Bonus T&Cs.

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March 17, 2023, 08:31:18 PM
 #25

RoyalStarsCasino I welcome you to the number one cryptocurrency forum where you will explore your long short and long term goals and achieve them. You ANN thread design is much more attractive than the main website. On the website there is a blank vacuum and read more.

Exactly, our finance dep. asks for the KYC after a withdrawal request has been made.

Thanks for the warm welcome!
KYC will be an issue to many gamblers because that has been an issue in the casino space. Not that KYC is bad, in fact it is the best but some casinos is using it to defraud gamblers win. So I will advise you to be fair with the KYC verification. If possible it should be asked on the registration process to avoid delay at the end.









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March 17, 2023, 08:35:42 PM
Merited by decodx (1)
 #26

And, to prove my point, I suggest you take a look at the following topics:
Stake.com ANN
Roobet.com ANN
Crashino.com ANN
Punt.com ANN
TrustDice ANN

These are just a few threads from the first page of the Gambling board, there are probably many more.

Good job finding the reference, they can be safe now.

Quote
Yes, it's good to be on the safe side, but don't spread misinformation and scare them that their account can be banned, if you're not sure about it. Can you give one example where someone got banned because of a tracking link under the banner in their ANN?
I did not mean to scare anyone. You got wrong idea of the aggressive approach. It's not necessary. I already stated it was meant to play the safe side. Don't convert it to scarcity.

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March 17, 2023, 08:47:45 PM
 #27

Welcome in the forum!
The site looks good with a lot of crypto options, is this fast deposit and withdrawal?
What about KYC, will you ask this before the registration or later on since it is stated there that our information will be put on a safety place.
Though I'm curious if this is an affiliate link or what.

KYC DOCUMENTATION
Curacao license does not specify an exact process for account verification, leaving it up to the operators to create one to ensure that the customer’s player’s identities can be verified. The process we have in place to verify a player’s account involves three elements of verification; ID verification, proof of address & proof of payment. The player has to provide documents in 48h after requesting the payout, and the merchant will review them in 48 hours.

Source: https://www.royalstarscasino.com/en/info/kyc-policy

Dont know if this one is mandatory since its not been cleared up if these things would be asked out when you do commit on something but to understand on whats stated.
Its been said that once you do make out some withdrawal then you should need to pass up that KYC first which is a huge turn off.


Btw, Welcome into this forum  RoyalStarsCasino.com!

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March 17, 2023, 08:59:09 PM
 #28

Good job finding the reference, they can be safe now.

Quote
Yes, it's good to be on the safe side, but don't spread misinformation and scare them that their account can be banned, if you're not sure about it. Can you give one example where someone got banned because of a tracking link under the banner in their ANN?
I did not mean to scare anyone. You got wrong idea of the aggressive approach. It's not necessary. I already stated it was meant to play the safe side. Don't convert it to scarcity.

You know, if a Legendary member had told me back when I was a newbie that I could get banned for something I did on the forum, I would have been really worried, if not scared.  Shocked

In any case, I'm glad we've cleared that up now. No harm was done.
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March 17, 2023, 09:05:16 PM
 #29

RoyalStarsCasino I welcome you to the number one cryptocurrency forum where you will explore your long short and long term goals and achieve them. You ANN thread design is much more attractive than the main website. On the website there is a blank vacuum and read more.

Exactly, our finance dep. asks for the KYC after a withdrawal request has been made.

Thanks for the warm welcome!
KYC will be an issue to many gamblers because that has been an issue in the casino space. Not that KYC is bad, in fact it is the best but some casinos is using it to defraud gamblers win. So I will advise you to be fair with the KYC verification. If possible it should be asked on the registration process to avoid delay at the end.

Hey @Mate2237, thanks for your message.

I understand your point but actually, most players prefer to only make that effort when they know it's needed (when they won).
This especially applies to the players that play with some of our (exclusive) No-Deposit-Bonuses. If we would apply your procedure, our offer would be less attractive for these players.

However, we try to cover both needs. So when a player prefers to do the KYC earlier, he/she can do it right after the registration.
For the other players, it is fine when they just do the KYC when they know it's needed.

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♦      UPTO 150% BONUS FOR CRYPTO FIRST DEPOSIT      ♦     UPTO 375% WAGERING WELCOME     ♦
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March 17, 2023, 09:13:10 PM
 #30

This means that they will ask for players' documents after the withdrawal request. According to their KYC policy, the current requirements involves three elements of verification; ID verification, proof of address & proof of payment.


BTW, a warm welcome to the forum, @RoyalStarsCasino!

Exactly, our finance dep. asks for the KYC after a withdrawal request has been made.

Thanks for the warm welcome!
This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.
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March 17, 2023, 09:20:10 PM
 #31


If I understood correctly, you can apply any wagering requirement you feel like for any deposits to the casino? That seems a bit weird.
Quote
we reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount at our sole discretion
https://www.royalstarscasino.com/en/info/bonus-terms

If it's "at least 5 times", then what is the standard norm?

Hey @Pmalek, thanks for your question!

No,, 5x is the wager that needs to be fullfilled due to money laundering rules. Therefore, this wager (5x) applies also to wager-free bonuses.
There are other (wagered) bonuses like the High-Roller Bonus. For them, additional wager requirements apply like 30-40x.

That's why the term "at least" is added to this sentence in the Bonus T&Cs. However, for the wager-free bonuses, as I said, the wager is 5x.
For all other bonuses, the wager requirement can be found in the Bonus T&Cs.

So there is no wager free at all since no matter how we twist the words, the requirement to be able to withdraw the bonuses still needs 5x wagering requirement.  Somehow, this kind of things is a turn off for me since it fall under the category of make-belief but in reality there is really a wagering requirement on all bonuses.  why not say it straight, stating a wager-free bonuses and still required 5x wagering is somehow fall under deceit.  Pls. don't get offended I am just citing my point of view as a player.

This means that they will ask for players' documents after the withdrawal request. According to their KYC policy, the current requirements involves three elements of verification; ID verification, proof of address & proof of payment.


BTW, a warm welcome to the forum, @RoyalStarsCasino!

Exactly, our finance dep. asks for the KYC after a withdrawal request has been made.

Thanks for the warm welcome!
This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.

True, and their competitors allow withdrawal without undergoing KYC as long as it is under the certain amount or is the player is not suspicious of money laundering or cheating.
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March 17, 2023, 09:22:23 PM
 #32

I have to display the minimum withdrawal image.


in my opinion it seems that this casino is in the wrong place, they are definitely in the wrong place, I read their TOS and in the deposit part it only talks about credit cards, it doesn't talk about cryptocurrencies, it looks like these guys didn't do research about this market of crypto casinos before coming here to the forum, just see these high withdrawal values, this is a way for customers to make deposits of amounts smaller than 50$ and never manage to withdraw anything at the casino and with that the casino will win a lot , for example: someone deposits 50$ and plays until he loses 40$ and keeps 10$, that person will never be able to withdraw the 10$ and will stop using the casino and will leave the 10$ in the casino, most casinos scam the past used this type of scheme

Royal Stars Casino is a holder of a gaming license in Curacao, an Official Degree of the Central Government of the Netherlands Antilles No 8048/JAZ. This license covers the Sportsbook, Casino, Games and Live casino.

 Huh

I want to understand:

do you also have a license from the netherlands? can you show proof?

This means that they will ask for players' documents after the withdrawal request. According to their KYC policy, the current requirements involves three elements of verification; ID verification, proof of address & proof of payment.


BTW, a warm welcome to the forum, @RoyalStarsCasino!

Exactly, our finance dep. asks for the KYC after a withdrawal request has been made.

Thanks for the warm welcome!
This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.

this casino is new, doing KYC in a new and unreputable casino is a serious mistake, it also doesn't make much sense that they commit KYC just when people want to make withdrawals, but allow people to make deposits and play. laws are clear and I don't believe curacao told them to do this, I want them to show documents from curacao that requires them to charge KYC on withdrawal but allow deposits without asking for KYC

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March 17, 2023, 09:28:05 PM
 #33

This means that they will ask for players' documents after the withdrawal request. According to their KYC policy, the current requirements involves three elements of verification; ID verification, proof of address & proof of payment.


BTW, a warm welcome to the forum, @RoyalStarsCasino!

Exactly, our finance dep. asks for the KYC after a withdrawal request has been made.

Thanks for the warm welcome!
This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.

True, and their competitors allow withdrawal without undergoing KYC as long as it is under the certain amount or is the player is not suspicious of money laundering or cheating.
Doing your own KYC policy might be an issue with this site because it is not consistent and not clear, better to change it and requires it upon registration so gamblers can know right away that this site will ask for KYC. There are site that allows you to withdraw at certain amount as long as it is not suspicious, KYC is a big issue in this market many are too allergic for this. Since this is just a new site, maybe it can still be change.

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March 17, 2023, 09:45:12 PM
 #34

I hope ops will keep being active on this thread as to answer all questions and also take recommendations from the forum members, I am sure with the high rate of comments on this thread it a pointer to how accomodating members of the forum are and from the various suggestion and constructive criticism you will know what their expectations are.

-I just hope your team will be willing to make some amends and implementing some key features that will allow for inclusiveness and more decentralization of the casino systems.
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March 17, 2023, 09:58:44 PM
 #35

I want to understand:

do you also have a license from the netherlands? can you show proof?

Just to clarify, they didn't say the Netherlands, but the Netherlands Antilles. Although I am not intimately familiar with the geography and politics of the region, to my understanding, the island of Curacao is located in the southern Caribbean Sea as a part of the Dutch Caribbean area, and is a constituent country of the Kingdom of the Netherlands. The common name for the group of neighboring islands is the Netherlands Antilles.

reference: https://en.wikipedia.org/wiki/Curacao
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March 18, 2023, 07:51:49 AM
 #36

Exactly, our finance dep. asks for the KYC after a withdrawal request has been made.

Thanks for the warm welcome!
KYC will be an issue to many gamblers because that has been an issue in the casino space. Not that KYC is bad, in fact it is the best but some casinos is using it to defraud gamblers win. So I will advise you to be fair with the KYC verification. If possible it should be asked on the registration process to avoid delay at the end.
That is just it, but only few casinos will make KYC mandatory when registering, infact I do not think I have seen that before on any gambling site. I did not remember when I opened bet365 account, all I remember was that I knew KYC would be required if I want to withdraw, I made sure I got verified even before I deposited on the gambling sites.

The truth is that gambling sites like that. They make deposit to be simple and easy, but withdrawal to be hard in a way that would be when they will ask for KYC, many gamblers are falling for this, they will use VPN to access such gambling site from a restricted country, during withdrawal, the gambling site will know that they are from a restricted country and their money would be seized.

I will just say that gamblers should be wise, but I have seen many newbies falling for this, even some may not have the right documents, making withdrawal to be impossible for them.

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March 18, 2023, 08:03:43 AM
 #37

No, 5x is the wager that needs to be fullfilled due to money laundering rules. Therefore, this wager (5x) applies also to wager-free bonuses.
Understood, however, other online casinos also follow money laundering rules and their playthrough requirements are between 1-2x. What makes your site unique to require a 5x wagering requirement?

That's why the term "at least" is added to this sentence in the Bonus T&Cs. However, for the wager-free bonuses, as I said, the wager is 5x.
Maybe what you are saying is true and maybe that's how the casino will do it, but your T&C say that the casino reserves the right to apply a rollover requirement of AT LEAST 5x. The terms nullify anything you, me, or anyone else says that might be interpreted differently. The T&C have priority.

So there is no wager free at all since no matter how we twist the words, the requirement to be able to withdraw the bonuses still needs 5x wagering requirement.  Somehow, this kind of things is a turn off for me since it fall under the category of make-belief
No casino will give you a no-wagering bonus that you can simply withdraw and put in your pockets. They would go bankrupt in a week. You have to wager your deposits, so it's normal. No-wagering and no-deposit bonuses are usually small, up to a few dollars, like $10 on signup. With bonuses that aren't wager-free, you also have to wager your winnings. That's not the case here. I am still concerned with the overall wagering requirements though because according to their rules it's 1x, but it can also be 5x or higher if the casino deems it fit.   

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March 18, 2023, 08:14:01 AM
Merited by SquirrelJulietGarden (1)
 #38

I did go through your kyc policy is it that you do not have specific amount of withdrawal that would attract kyc for gamblers or any withdrawal would require gamblers to do kyc as I am curious to know that. It does not augur well with gamblers.

Once again, you are welcome onboard.

Hey @CryptSafe, yes - a KYC is required once before a player can withdraw the winnings.

Thank you, it's great to be here!

Welcome to the forum.
After browsing the online casino site, I didn't find any links to your social networks anywhere, maybe of course I searched badly, but really you don't even have a Twitter account, which is quite strange for a domain that will soon turn one year old or are you just at the beginning of your marketing?
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March 18, 2023, 08:50:22 AM
 #39

-snip

The minimum bitcoin withdrawal is 100 EUR, this is too high in my opinion while for other coins there are those below, for example USDT 60 EUR and for me this is too big for the middle and lower class who like to gamble, in my opinion the best is between 10- 20 EUR maybe with that is not that big.

I have to display the minimum withdrawal image.
well that's what I was thinking, very high minimum withdrawal makes customers think again before registering and betting in this casino. or maybe this casino is specifically for big gamblers or rich gamblers.

another problem that makes some people confused before registering here is the bonus system which is against the T&C and makes people ask questions about all of that.

at first I was interested in this casino but after reading some of the comments from everyone here and some of the opposition that made me a little hesitant to try.

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March 18, 2023, 09:09:30 AM
 #40

After browsing the online casino site, I didn't find any links to your social networks anywhere, maybe of course I searched badly, but really you don't even have a Twitter account, which is quite strange for a domain that will soon turn one year old or are you just at the beginning of your marketing?
I did not find links to social media networks on the landing page and on Contact us page. To Contact the team, the only information is available at the website is their email address.

I agree with you that having Twitter account is necessary for any platform that accept cryptocurrency to have better exposure to the cryptocurrency community and advertisement. Nowadays it is not hard to get Twitter Blue like in the past, after big changes from Elon Musk and his team months ago.

I'd love to see Royalstarscasino supports many payment methods and give users Instant withdrawal according to https://www.royalstarscasino.com/en/info/payment-methods

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March 18, 2023, 09:37:02 AM
 #41

-I just hope your team will be willing to make some amends and implementing some key features that will allow for inclusiveness and more decentralization of the casino systems.
What you're talking about? this is not a Web 3.0 casino where you can play by just connecting your wallet, you're must to create a new account to play and they have a KYC rule, now what's the decentralization system you mean? Tongue

However just a little improvement for the casino, I think you need to add all of the currency of each country because there are only 8 currencies we can pick while there's a lot countries listed.

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March 18, 2023, 10:02:02 AM
 #42

After browsing the online casino site, I didn't find any links to your social networks anywhere, maybe of course I searched badly, but really you don't even have a Twitter account, which is quite strange for a domain that will soon turn one year old or are you just at the beginning of your marketing?
I did not find links to social media networks on the landing page and on Contact us page. To Contact the team, the only information is available at the website is their email address.

I agree with you that having Twitter account is necessary for any platform that accept cryptocurrency to have better exposure to the cryptocurrency community and advertisement. Nowadays it is not hard to get Twitter Blue like in the past, after big changes from Elon Musk and his team months ago.

I'd love to see Royalstarscasino supports many payment methods and give users Instant withdrawal according to https://www.royalstarscasino.com/en/info/payment-methods

Well, they still have a live chat where you can ask a question, but you need to register to get an answer. I tried to ask there if the casino has a twitter account, to which I was asked why I need their twitter account and later I got the answer that they don't have a twitter account. When asked if the casino is located on the territory where Twitter is banned, Elli replied to me that they are a licensed casino whose license data can be seen on the front page

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March 18, 2023, 10:13:51 AM
 #43

Well, they still have a live chat where you can ask a question, but you need to register to get an answer. I tried to ask there if the casino has a twitter account, to which I was asked why I need their twitter account and later I got the answer that they don't have a twitter account. When asked if the casino is located on the territory where Twitter is banned, Elli replied to me that they are a licensed casino whose license data can be seen on the front page
First it is good to see you get quick responses from their live chat. It means their live chat is actually live, not dead.
Second it's good to have confirmation that they did not have Twitter account yet. From their website, likely they did not have any account on any social media platform. I don't mind about Facebook or Discord but Twitter is good for them to go.

If they don't want to buy Twitter Blue that is not expensive for a casino budget, they can create a normal Twitter account. However with Twitter Blue, their account will look more legit and it's better for their business.

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March 18, 2023, 10:31:30 AM
 #44

However just a little improvement for the casino, I think you need to add all of the currency of each country because there are only 8 currencies we can pick while there's a lot countries listed.
What do you mean by adding more currency used by each country?
Don't you understand that they use cryptocurrency instead of fiat so there is no need to add the currency used by each country?
In the board that is made it is clear that they have 8 cryptocurrencies available so we can choose one of the crypto types provided by RoyalStarsKasino to play there.
I think you need to understand and read details about a casino first before giving an opinion, you can also enter their site and see the features or read the existing TOS so that you are not mistaken in giving suggestions or feedback here.

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March 18, 2023, 10:43:18 AM
 #45

Glad you guys got introduced to this forum and I seize this opportunity to welcome you guys.
It is actually my first time coming across RoyalStarCasino and would definitely like to try out some games on this platform, I would like to know if there are or is any form(s) of bonus to entirely new gamblers who sign up and deposit on the casino, Maybe a deposit bonus to attract new gamblers or something similar?.

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March 18, 2023, 12:57:09 PM
 #46

Welcome to the forum.
After browsing the online casino site, I didn't find any links to your social networks anywhere, maybe of course I searched badly, but really you don't even have a Twitter account, which is quite strange for a domain that will soon turn one year old or are you just at the beginning of your marketing?

Hey @Daltonik, you are correct. We are currently building up our social network accounts, our brand went live three months ago in 12/2022.

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March 18, 2023, 12:59:22 PM
 #47

Welcome to the forum! I have checked your site; it's pretty relaxed and exciting. However, I don't have any experience with this site. So it would be great if someone could share their personal experiences with us through this forum, as it would benefit many of us. Good luck with your site.
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March 18, 2023, 01:14:49 PM
 #48


well that's what I was thinking, very high minimum withdrawal makes customers think again before registering and betting in this casino. or maybe this casino is specifically for big gamblers or rich gamblers.

another problem that makes some people confused before registering here is the bonus system which is against the T&C and makes people ask questions about all of that.

at first I was interested in this casino but after reading some of the comments from everyone here and some of the opposition that made me a little hesitant to try.

Hi @leno1, it's sad to hear that you got some concerns based on the comments in the forum. We take them very seriously and try to answer them one after the other. Since there are a lot of comments coming in, it might take a bit and I hope you give us that time.

Just to give you another perspective in the meantime, we are also listed on the top online casino review pages (AskGamblers, casinoguru, etc.). There you can see our ratings and user reviews. In both of them, we are listed as one of the best rated new casinos (e.g. https://www.askgamblers.com/online-casinos/new). Especially with casino.guru, we worked a lot on our terms over the last weeks to make them more clear for players. They are now considered as very fair (https://casino.guru/royal-stars-casino-review).
However, I got the points from the users in the forum here and we try to clarify them.

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March 18, 2023, 01:24:23 PM
 #49

Glad you guys got introduced to this forum and I seize this opportunity to welcome you guys.
It is actually my first time coming across RoyalStarCasino and would definitely like to try out some games on this platform, I would like to know if there are or is any form(s) of bonus to entirely new gamblers who sign up and deposit on the casino, Maybe a deposit bonus to attract new gamblers or something similar?.

Hi @Fivestar4everMVP, absolutely. Yes, we have a lot of bonuses available but I think the most relevant for this forum is the crpyto first deposit bonus (https://www.royalstarscasino.com/en/promotions/crypto-first-deposit). You get 150% on top to the deposited amount + 50 FS, min deposit is 20€ - this bonus is also wager-free (5x wager due to AML policy is still required). The cool thing with this bonus is that you can continue with the standard welcome package bonuses afterwards (https://www.royalstarscasino.com/en/promotions/welcome-bonus), meaning you can claim the 2nd, 3rd and 4th Deposit Bonus from your preferred welcome package if you like.


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March 18, 2023, 02:04:04 PM
 #50

Glad you guys got introduced to this forum and I seize this opportunity to welcome you guys.
It is actually my first time coming across RoyalStarCasino and would definitely like to try out some games on this platform, I would like to know if there are or is any form(s) of bonus to entirely new gamblers who sign up and deposit on the casino, Maybe a deposit bonus to attract new gamblers or something similar?.

Hi @Fivestar4everMVP, absolutely. Yes, we have a lot of bonuses available but I think the most relevant for this forum is the crpyto first deposit bonus (https://www.royalstarscasino.com/en/promotions/crypto-first-deposit). You get 150% on top to the deposited amount + 50 FS, min deposit is 20€ - this bonus is also wager-free (5x wager due to AML policy is still required). The cool thing with this bonus is that you can continue with the standard welcome package bonuses afterwards (https://www.royalstarscasino.com/en/promotions/welcome-bonus), meaning you can claim the 2nd, 3rd and 4th Deposit Bonus from your preferred welcome package if you like.
This is simply amazing. thank you for the quick response.

And yes, this is a crypto forum and courtesy demands that every casino that is listed here must accept crypto deposits and withdrawals, but then, even with this in mind, most of us are still very much interested in bonuses too  Grin, and I am glad you guys got some of the best of it, I will sign up and try out some games later on, and to conclude, your casino's design looks good though.

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March 18, 2023, 02:24:06 PM
 #51

Previously I said welcome to the forum, I just saw this casino it looks like it's new or I missed something, lots of promotions and bonuses this site provides, I want to try to create an account there maybe I'll add a little review about the site later  Wink

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decodx
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March 18, 2023, 02:46:16 PM
 #52

Welcome to the forum! I have checked your site; it's pretty relaxed and exciting. However, I don't have any experience with this site. So it would be great if someone could share their personal experiences with us through this forum, as it would benefit many of us. Good luck with your site.


They're a new casino. This discussion thread was created only yesterday, so it's unlikely that any members of this forum have had the opportunity to share their personal experiences with them yet. But hopefully, we'll get some helpful feedback soon.
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March 18, 2023, 02:52:22 PM
 #53

Previously I said welcome to the forum, I just saw this casino it looks like it's new or I missed something, lots of promotions and bonuses on this site provides, I want to try to create an account there maybe I'll add a little review about the site later  Wink
Ok we will be expecting your personal reviews about this site and for sure the casino is a new one and there is a need for intensive marketing so if the team are willing to build the reputation needed in the industry by giving the best player-oriented bonuses with low wagering requirements.

Quite alright this is a new casino that offers good bonuses but with some rules that are not favourable to low wagerers.

R


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March 18, 2023, 03:01:02 PM
 #54

I suppose you're very busy and that's why you didn't answer what I asked, but that's okay because I'm going to repeat my questions:

- Do you have a license from Netherlands? in case your answer is that you have a license from the netherlands, can you show us proof? in case you don't have a license from holland then you have to tell us why your website has holland and curacao?

- why do you have high withdrawal amount but very low deposit amount? can you explain this?

- Can you show us in your license in Curacao where the regulators in Curacao oblige you to allow people to deposit in your casino, play but when withdrawing you ask them to do KYC? I ask you to post your license document that requires you to do this with customers

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March 18, 2023, 03:08:15 PM
 #55

<snip>
Not impressed with the UI/UX but it's not bad.
How long have you been operating? Is this a newly launched casino?
I wonder why you use a tagline that's already been taken and been using by popular casino... Would it be better if you come up with an original concept instead?

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March 18, 2023, 04:35:56 PM
 #56

I suppose you're very busy and that's why you didn't answer what I asked, but that's okay because I'm going to repeat my questions:

- Do you have a license from Netherlands? in case your answer is that you have a license from the netherlands, can you show us proof? in case you don't have a license from holland then you have to tell us why your website has holland and curacao?

- why do you have high withdrawal amount but very low deposit amount? can you explain this?

- Can you show us in your license in Curacao where the regulators in Curacao oblige you to allow people to deposit in your casino, play but when withdrawing you ask them to do KYC? I ask you to post your license document that requires you to do this with customers

Hi @Slow death, your first and last question can be answered when you check the footer of our website. There is stated that we operate with a Curacao License and you can find the link to the license when you click the badge as usual (https://validator.antillephone.com/validate?domain=www.royalstarscasino.com&seal_id=76f913530c18c72b1acd3e95c774b6a098688f0d70f8119cf221f813d90316eb79460e81cefbcf606598cfba2a933675&stamp=12d62297fd3afa573b2e61f234708eb2)

I'm sad to hear that you are not satisfied with the WD/DEP limits.
Actually, there are options (e.g. USDT) where you can start playing with a 1€ Deposit and you can cash it out when you have 60€ on your balance. On the other side, you can pay out up to 20k per month. In comparison to other casinos and based on the reviews we got, these limits are perceived as very positive.
However, I guess you are especially not satisfied with the BTC limit of 100€ for a WD. Let me check with our payment department if we can decrease it to 60€ as well.

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March 18, 2023, 04:43:38 PM
 #57

Not impressed with the UI/UX but it's not bad.
How long have you been operating? Is this a newly launched casino?
I wonder why you use a tagline that's already been taken and been using by popular casino... Would it be better if you come up with an original concept instead?

Hey @Eureka, we launched three months ago in Dec 2022. Could you let me know to which tagline you are referring to?

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March 18, 2023, 04:48:29 PM
 #58



Welcome to bitcountalk forum and as a matter of fact, you have done well by answering all inquiries and takin-feedbacks and suggestions, I know for sure you guys will strive in the market but one thing I like you to know is that making comments in a roll without spacing is against the forum rule.

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March 18, 2023, 08:23:19 PM
 #59

- why do you have high withdrawal amount but very low deposit amount? can you explain this?

Short update on this: We have just changed the min withdrawal amount for bitcoin to 60€ too.

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March 18, 2023, 08:56:51 PM
 #60

Welcome to the forum! I have checked your site; it's pretty relaxed and exciting. However, I don't have any experience with this site. So it would be great if someone could share their personal experiences with us through this forum, as it would benefit many of us. Good luck with your site.
Since you have a positive impression and you are already there, why won't you just try it out? I check the sign up page and it wasn't that hard. It seems there is no KYC on it but IDK, maybe they will ask it only once we are at the withdrawal page.

We need to read the TOS or ask them directly in regards to this matter if we are unsure. To be honest, what got my attention about this site is their no wagering bonus. 375% also looks kinda big. Pretty sure that I will check them later once I got home and let everyone know if what I think about it and their other feature. I hope this wasn't like the others out there which made me disappointed afterwards.

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March 18, 2023, 09:03:34 PM
 #61

Not impressed with the UI/UX but it's not bad.
How long have you been operating? Is this a newly launched casino?
I wonder why you use a tagline that's already been taken and been using by popular casino... Would it be better if you come up with an original concept instead?

Hey @Eureka, we launched three months ago in Dec 2022. Could you let me know to which tagline you are referring to?

It's possible that what he's referring to is the phrase "Crypto Fastest Growing Casino" that you've used in the title. This tagline bears a strong resemblance to Roobet's "Crypto's Fastest Growing Casino". But I personally don't see a big problem with that.
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March 18, 2023, 09:04:13 PM
 #62

Welcome to the forum! I have checked your site; it's pretty relaxed and exciting. However, I don't have any experience with this site. So it would be great if someone could share their personal experiences with us through this forum, as it would benefit many of us. Good luck with your site.
Since you have a positive impression and you are already there, why won't you just try it out? I check the sign up page and it wasn't that hard. It seems there is no KYC on it but IDK, maybe they will ask it only once we are at the withdrawal page.

We need to read the TOS or ask them directly in regards to this matter if we are unsure. To be honest, what got my attention about this site is their no wagering bonus. 375% also looks kinda big. Pretty sure that I will check them later once I got home and let everyone know if what I think about it and their other feature. I hope this wasn't like the others out there which made me disappointed afterwards.

If you will read their KYC policy here - https://www.royalstarscasino.com/en/info/kyc-policy.
They do require to submit KYC docs with 3 elements of verification - ID, proof of address and proof of payment.
It states that the player should submit within 48 hours after requesting payout.
So yes, they will require KYC before you can make any withdrawal. Need to read the docs they need for each verification.
Do take note also that when you submit these docs, use the email ad that you used for your registration, otherwise, they won't accept and your funds are screwed.
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March 18, 2023, 09:28:04 PM
 #63

What about KYC, will you ask this before the registration or later on since it is stated there that our information will be put on a safety place.
On the their KYC policy page: https://www.royalstarscasino.com/en/info/kyc-policy

It says that there's no exact process whether it will be asked during the registration or before the withdrawal.

They explained the process of KYC verification in the following sentence.

The player has to provide documents in 48h after requesting the payout, and the merchant will review them in 48 hours.
Thanks man, I've missed that part and only rely on what they've said at the start and it's still possible that they can ask that anytime though.

On the their KYC policy page: https://www.royalstarscasino.com/en/info/kyc-policy

It says that there's no exact process whether it will be asked during the registration or before the withdrawal.
It is a centralized gambling site which is usual today with almost all crypto gambling sites. It only means they can force their customers to do KYC at anytime for no reason.
Yes, anytime they can ask that but as mentioned. If someone tries to withdraw and he's subject to kyc, he has to provide that before the expiration of 2 days which is like a normal period of time for most casinos given that they asks for their customer's verification.

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March 18, 2023, 10:13:51 PM
 #64

People should read and check on their TOS if their country is restricted they have a long list of countries that are restricted, my country is on the list but when checking their registration page they are not restricting me to register they detect my country, be aware of this, other casinos will block your access if your location is part of their restricted countries but RoyalStarsCasino.com will not.
There's a penalty if you break this rule.

Quote
“Any player that is physically present in any of these countries, at the moment when an acceptance of the contract is concluded, is strictly prohibited from using the online gaming services. If a player is found in breach of this and provides misleading details on their location, all deposits and withdrawals will be null and void”.

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March 19, 2023, 02:41:14 AM
 #65

I suppose you're very busy and that's why you didn't answer what I asked, but that's okay because I'm going to repeat my questions:

- Do you have a license from Netherlands? in case your answer is that you have a license from the netherlands, can you show us proof? in case you don't have a license from holland then you have to tell us why your website has holland and curacao?

- why do you have high withdrawal amount but very low deposit amount? can you explain this?

- Can you show us in your license in Curacao where the regulators in Curacao oblige you to allow people to deposit in your casino, play but when withdrawing you ask them to do KYC? I ask you to post your license document that requires you to do this with customers

Hi @Slow death, your first and last question can be answered when you check the footer of our website. There is stated that we operate with a Curacao License and you can find the link to the license when you click the badge as usual (https://validator.antillephone.com/validate?domain=www.royalstarscasino.com&seal_id=76f913530c18c72b1acd3e95c774b6a098688f0d70f8119cf221f813d90316eb79460e81cefbcf606598cfba2a933675&stamp=12d62297fd3afa573b2e61f234708eb2)

I'm sad to hear that you are not satisfied with the WD/DEP limits.
Actually, there are options (e.g. USDT) where you can start playing with a 1€ Deposit and you can cash it out when you have 60€ on your balance. On the other side, you can pay out up to 20k per month. In comparison to other casinos and based on the reviews we got, these limits are perceived as very positive.
However, I guess you are especially not satisfied with the BTC limit of 100€ for a WD. Let me check with our payment department if we can decrease it to 60€ as well.

in the license link you provided it does not mention anything about obligation to only charge KYC at the time of withdrawal, so I can only think that your site is the one that created such a rule, but this rule is not fair, it is a very dangerous rule, if you want everyone to comply with KYC so do KYC as soon as they create an account before even making deposits, now allow everyone to make deposits, then play and when withdrawing ask for KYC, this really sounds like scammers ideas, sorry but I don't have another name to give.

if your casino in the TOS said that they will only ask for KYC in case the account has suspicious movements, then it would make sense that people would create an account, deposit and play, because they will withdraw their money without KYC, and they would only be asked for KYC on any given day Suspicious activity detected on the account. and as if this were not already a big red flag, there is still the deposit and withdrawal issue, where the withdrawal amount is very high, I hope that people before using your casino read your TOS well and do not regret it later.

People should read and check on their TOS if their country is restricted they have a long list of countries that are restricted, my country is on the list but when checking their registration page they are not restricting me to register they detect my country, be aware of this, other casinos will block your access if your location is part of their restricted countries but RoyalStarsCasino.com will not.
There's a penalty if you break this rule.

Quote
“Any player that is physically present in any of these countries, at the moment when an acceptance of the contract is concluded, is strictly prohibited from using the online gaming services. If a player is found in breach of this and provides misleading details on their location, all deposits and withdrawals will be null and void”.

if people pay close attention to this casino and their TOS they will see that there are a lot of things in it that are red flags, but unfortunately all people know to do is look and that's it.


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March 19, 2023, 07:06:13 AM
Merited by Slow death (1)
 #66

If you will read their KYC policy here - https://www.royalstarscasino.com/en/info/kyc-policy.
They do require to submit KYC docs with 3 elements of verification - ID, proof of address and proof of payment.
With Proof of payment, it is no longer a pure KYC procedure. It turns to become a mixture of KYC and AML procedure. Honestly I am hesitating to submit documents for KYC because of many reasons that make me fearful myself.

The platform can be a scam one and they can close their service anytime and at the end, my KYC will be sent to a scam team that can use it for many illegal purposes like selling it on dark markets.

The platform can have data leak or a third-party company was hired to verify KYC can have its data leak. At the end, users will bear personal identity loss.

If I decide to do KYC, it means I trust the platform but it's about KYC. If it continues to ask for proof of payment, I would skip it and never submit KYC at beginning. I think the requirement should be for big deposit and big withdrawal request only.

What is a big amount to trigger the AML requirement with Proof of Payment should be written in Terms of Services and KYC policy.
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March 19, 2023, 09:24:45 AM
Last edit: March 19, 2023, 11:44:20 AM by RoyalStarsCasino
 #67

Hey @ Slow death
in the license link you provided it does not mention anything about obligation to only charge KYC at the time of withdrawal, so I can only think that your site is the one that created such a rule, but this rule is not fair, it is a very dangerous rule, if you want everyone to comply with KYC so do KYC as soon as they create an account before even making deposits, now allow everyone to make deposits, then play and when withdrawing ask for KYC, this really sounds like scammers ideas, sorry but I don't have another name to give.
There is no rule that KYC can be only done at the time of withdrawal (please share with me the part in our terms where you got that information from). You can do it whenever you want. This has been answered here already:
However, we try to cover both needs. So when a player prefers to do the KYC earlier, he/she can do it right after the registration.
For the other players, it is fine when they just do the KYC when they know it's needed.


Regarding your second concern:
if your casino in the TOS said that they will only ask for KYC in case the account has suspicious movements, then it would make sense that people would create an account, deposit and play, because they will withdraw their money without KYC, and they would only be asked for KYC on any given day Suspicious activity detected on the account. and as if this were not already a big red flag, there is still the deposit and withdrawal issue, where the withdrawal amount is very high, I hope that people before using your casino read your TOS well and do not regret it later.
When you click on our KYC policy (https://www.royalstarscasino.com/en/info/kyc-policy) and read the first two sentences, it clearly explains the applied procedure (identity verification is up to the operator / we have the common verification in place).

"Curacao license does not specify an exact process for account verification, leaving it up to the operators to create one to ensure that the customer’s player’s identities can be verified. The process we have in place to verify a player’s account involves three elements of verification; ID verification, proof of address & proof of payment."

It would be great if you can share with me the part in our terms where you found the information that KYC is only required in case of suspicious movements. Thanks!

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March 19, 2023, 10:11:28 AM
 #68



if people pay close attention to this casino and their TOS they will see that there are a lot of things in it that are red flags, but unfortunately all people know to do is look and that's it.



They are of the few casinos that have long terms of service and all of them are favoring their platform
one that really hurts is this one

Quote
Suspension and termination

We will determine, at our discretion, whether there has been a breach of these terms of use of the website. When a breach has occurred, we may take such action as we deem appropriate, including all or any of the following:
...
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

- Further legal action against you.

- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

Other casinos will just disable your account or forfeit your winning but based on this they will charge you and even go to the extent of relaying information to law enforcement, this is something that gamblers should be aware of, getting charged and I'm not comfortable playing on a site that will be poised serious threat to you given that so many casinos will accuse their players wrongly.

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March 19, 2023, 05:45:52 PM
 #69

There is no rule that KYC can be only done at the time of withdrawal (please share with me the part in our terms where you got that information from). You can do it whenever you want.

You seem to not want to understand what I'm talking about, on your site it is not possible for a person to create an account, make a deposit, play and withdraw without making KYC. it's in your TOS:

The player has to provide documents in 48h after requesting the payout,

That's why I asked you why you are putting this rule, if in your casino all customers are required to do KYC then tell your customers that they must do KYC before making any deposits, you shouldn't allow people to make deposits without first doing KYC, the way you put your TOS and as if you wanted to withhold people's money

another thing without much sense is that your KYC has PAYMENT METHODS there, your casino is a crypto casino and when you ask everyone to do KYC with these obligations I just wish you luck in getting many customers

about the high withdrawal amounts, it seems to me that you didn't research the competition before and neither did the customers, many people play with 10$ and you put a high withdrawal amount, good luck with that



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March 19, 2023, 09:33:33 PM
Last edit: March 19, 2023, 09:54:05 PM by CryptSafe
 #70

OP I am yet to get this clear with your casino terms and conditions under withdrawal option. I found this very funny though and would need some clarity or clarification based on your withdrawal procedures. Does it mean one must wait for that lengthy time before getting their funds for which they requested for withdrawal for as captured in your website
Quote
"We will remit funds standing to the credit of your account no later than three working days, if practicable, after receipt of your withdrawal request, although there may be delays due to any security reviews which we decide to undertake".

What aspect of the security check are you conducting on withdrawals because from what I know, one can withdraw after winnings as result of game or games played and why will or they withdraw back there deposit as the case maybe but atleast you have a kyc policy for withdrawals which should expedite the process why again would your casino want to delay all in the name of security check after accepting funds.
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March 20, 2023, 07:28:19 AM
 #71

The player has to provide documents in 48h after requesting the payout,

That's why I asked you why you are putting this rule, if in your casino all customers are required to do KYC then tell your customers that they must do KYC before making any deposits, you shouldn't allow people to make deposits without first doing KYC, the way you put your TOS and as if you wanted to withhold people's money

Made me wonder what happens to the customer account if the player doesn't read these rules and he thinks about delaying fulfilling KYC because he is one of those people who don't like KYC, because the time limit given will definitely have an impact on the user's account. If not, then why give a time limit for users. I agree with you that it is better for the casino to notify you directly that there will be KYC obligations that must be met if you want to make a withdrawal.

another thing without much sense is that your KYC has PAYMENT METHODS there, your casino is a crypto casino and when you ask everyone to do KYC with these obligations I just wish you luck in getting many customers

So far, if I have to do KYC, the documents requested are only limited to national ID and if there is financial data such as bank data that must be included, I would prefer not to play.

about the high withdrawal amounts, it seems to me that you didn't research the competition before and neither did the customers, many people play with 10$ and you put a high withdrawal amount, good luck with that
Actually apart from the minimum withdrawal which is quite high but what will also make players reluctant to play here, especially high rollers, is that the maximum limit for withdrawal is only around 1000 UER per transaction, although it can be done several times a day for those who withdraw with crypto the money will decrease because have to pay fee several times too.

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March 20, 2023, 07:56:16 AM
 #72

There is no rule that KYC can be only done at the time of withdrawal (please share with me the part in our terms where you got that information from). You can do it whenever you want.

You seem to not want to understand what I'm talking about, on your site it is not possible for a person to create an account, make a deposit, play and withdraw without making KYC. it's in your TOS:

The player has to provide documents in 48h after requesting the payout,

That's why I asked you why you are putting this rule, if in your casino all customers are required to do KYC then tell your customers that they must do KYC before making any deposits, you shouldn't allow people to make deposits without first doing KYC, the way you put your TOS and as if you wanted to withhold people's money

Agree with this suggestion, if KYC is mandatory then it should be asked even before players make their first deposit. Although there is a term that KYC will be asked during withdrawal but players are rarely read the terms completely. Adding a notification under the deposit menu will be a good alternative, a notification to tell players that they need to verify their document first before able to make deposit, or even better if deposit is set by default to be disabled until the players provide their documents.
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March 21, 2023, 03:56:39 PM
 #73

This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.
Why would it be a turn-off about the site? About 97% of all crypto gambling sites now integrated KYC and it is all because they cannot provide service outside the rules and regulations created by their Master License holder. Casinos cant ignore the rules they ought to follow just to satisfy my needs and yours. This is a new casino trying out the forum but most of all the message seen here is about guys making things hard for them.
The more we try to understand how crypto gambling provides their services the more we understand the reason for their action.

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March 29, 2023, 02:22:45 AM
 #74

Welcome to the forum

I like the casino and especially its name, I also see that they have a wide variety of slots that are quite exciting, I can't deny that I love the ones about Greek gods, it also seems to me that it is a casino that has started with all the irons, they have a good atmosphere, I also see that they have a lot of influx asking about the kyc criteria, which is always a question for all members of the forum, anonymity and privacy are always sought, for some this is the only thing that is most sought after, they have Have you thought about your marketing plan yet? It would be nice if they did something good with it so they get more traffic.


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March 29, 2023, 02:29:37 AM
 #75

Welcome to the forum.
There is something specific which has caught my attention  in this thread your opened to your casino: the fact you are advertising to accept Monero (the most important privacy alt coin so far in the market).

How come a licensed and centralized casino can possibly offer Monero as an option?
I thought regulators would not allow such thing to happen, for obvious reasons.

If this casino has managed to get properly license and yet continue to support Monero in the future, It would be something remarkable.


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March 29, 2023, 04:54:30 AM
 #76

Welcome to the forum

I like the casino and especially its name, I also see that they have a wide variety of slots that are quite exciting, I can't deny that I love the ones about Greek gods, it also seems to me that it is a casino that has started with all the irons, they have a good atmosphere, I also see that they have a lot of influx asking about the kyc criteria, which is always a question for all members of the forum, anonymity and privacy are always sought, for some this is the only thing that is most sought after, they have Have you thought about your marketing plan yet? It would be nice if they did something good with it so they get more traffic.


I've tried playing there and unfortunately I really have to verify the account before making a deposit because a few days I saw they were quite convincing so I finished the verification and started the first deposit with not too much amount.
The first game I tried was a slot with a pragmatic provider but it seemed the same as other casinos, there weren't too many differences, it's just that I like them because as a new casino, they already have pretty good features and there are lots of game choices to choose from.
So far there haven't been any problems but either tomorrow or the day after tomorrow because I've only played there about 5 times and hopefully there won't be any problems.

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March 29, 2023, 07:58:42 AM
 #77

Previously I said welcome to the forum, I just saw this casino it looks like it's new or I missed something, lots of promotions and bonuses on this site provides, I want to try to create an account there maybe I'll add a little review about the site later  Wink
Ok we will be expecting your personal reviews about this site and for sure the casino is a new one and there is a need for intensive marketing so if the team are willing to build the reputation needed in the industry by giving the best player-oriented bonuses with low wagering requirements.

Quite alright this is a new casino that offers good bonuses but with some rules that are not favourable to low wagerers.
unfortunately I can't review when I access the site there is a warning "restricted access!" it looks like the casino is blocking ip from my country, but it doesn't matter it's casino's decision to limit it, so i hope this casino can become famous in forum by holding lots of bonus also forum campaign to attract lots of new users in casino   Wink

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March 29, 2023, 08:50:21 AM
 #78

Welcome to the forum and I tried loading your site and I was pleased with the interface and graphics simplicity.
You guys also have alot of cryptocurrency options and that is also very great and welcoming and hope the deposit and withdrawal will be free without any stress and hassle.
Great to have you on the forum and I also want to let you know that there are several casinos present in the forum and I also want to remind you that the gambling industry is a very competitive one and at such, you have to do your best to stay relevant and also know that transparency is one major key that will help you stand out among your counterparts and since you're here, imwill also advice tat you trying running a very active signature campaign as that will also go Avery long way to help market your company and there are list of trusted managers you could hire to help her your marketing done.
Good luck.
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March 29, 2023, 10:15:27 AM
 #79

This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.
Why would it be a turn-off about the site? About 97% of all crypto gambling sites now integrated KYC and it is all because they cannot provide service outside the rules and regulations created by their Master License holder. Casinos cant ignore the rules they ought to follow just to satisfy my needs and yours. This is a new casino trying out the forum but most of all the message seen here is about guys making things hard for them.
The more we try to understand how crypto gambling provides their services the more we understand the reason for their action.

you are not understanding the seriousness of things, there is a big difference between:

1 - casino that asks for KYC in case they detect suspicious activity on the account

2 - casino that requires KYC

the difference in these two casinos is in the following:

1 - in the casino they ask for KYC in case of any suspicious activity, the customer has no problem making a deposit and playing and withdrawing, as long as he does not do any suspicious activity he has no problem using the casino

2 - in the case that everyone is obliged to do KYC, it makes no sense to let people create an account, play and only when they withdraw their money will the casino retain the money them because they need to go through KYC. for example: you have 1000$, you create account in this casino, you play and lose all 1000$, you will not be asked for KYC, you played and lost everything and the casino made profit of 1000$ and they didn't care about KYC because the money went into the their casino and stayed there because you lost everything. next day you take 1000$ and you go to play in this casino, you win and you keep 1500$ and you decide to withdraw, then they ask you for KYC you spend a long time fighting with KYC.

the point is that when you lose everything they don't care about KYC, when you want to withdraw they care about KYC. since KYC is mandatory on their website, so why do they let people deposit and play without KYC? they should ask for KYC as soon as people create an account and only after they go through KYC and people can deposit

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March 29, 2023, 10:34:27 AM
 #80

why is this site so slow in the browser that i use, it takes about 10 seconds to open it.

[1] https://www.royalstarscasino.com/en/info/payment-methods
the cheapest withdrawal for cryptocurrency is at least 60euro, i think this will be a burden for registrants.  for those who prioritize privacy (don't like KYC) this site may not seem so friendly to you.

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March 29, 2023, 11:12:41 AM
 #81

There is no rule that KYC can be only done at the time of withdrawal (please share with me the part in our terms where you got that information from). You can do it whenever you want. This has been answered here already:
However, we try to cover both needs. So when a player prefers to do the KYC earlier, he/she can do it right after the registration.
For the other players, it is fine when they just do the KYC when they know it's needed.

I understand your point here you explained to other users. I also understand your concern about forcing players to submit KYC when they make a deposit. People may not deposit if they see this platform asking them to submit KYC. But, believe or not. People don't care about what was written on TOS, and they sign up without reading the TOS. It's not the casino's fault. But people do it. If the Casino Triggers for KYC once a user makes a withdrawal request and the player does not know he has to submit the KYC (because he did not read the TOS), he will blame the casino.

I know it's not your fault. But, you can avoid such cases by giving a warning to players when they make a deposit. If you don't want to force them to submit KYC when they deposit, At least you can give a Pop up Warning that they Have to Submit KYC before they withdraw their Winnings. This is Bitcointalk forum and people here hate KYC.

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March 29, 2023, 01:31:05 PM
 #82

I understand your point here you explained to other users. I also understand your concern about forcing players to submit KYC when they make a deposit. People may not deposit if they see this platform asking them to submit KYC. But, believe or not. People don't care about what was written on TOS, and they sign up without reading the TOS. It's not the casino's fault. But people do it. If the Casino Triggers for KYC once a user makes a withdrawal request and the player does not know he has to submit the KYC (because he did not read the TOS), he will blame the casino.

I know it's not your fault. But, you can avoid such cases by giving a warning to players when they make a deposit. If you don't want to force them to submit KYC when they deposit, At least you can give a Pop up Warning that they Have to Submit KYC before they withdraw their Winnings. This is Bitcointalk forum and people here hate KYC.
What's your point then? if I'm not mistaken many users are prefer with a casino which ask KYC before make a deposit because it's too avoid getting asked to provide KYC when they want to withdraw their winnings.

But now you're asking them to ask KYC only for suspicious activity or during withdrawal?

KYC or not KYC it depends on the gambler, when someone don't want to play in KYC casino, they can avoid it and choose the other alternative.

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March 29, 2023, 01:40:59 PM
 #83

I understand your point here you explained to other users. I also understand your concern about forcing players to submit KYC when they make a deposit. People may not deposit if they see this platform asking them to submit KYC. But, believe or not. People don't care about what was written on TOS, and they sign up without reading the TOS. It's not the casino's fault. But people do it. If the Casino Triggers for KYC once a user makes a withdrawal request and the player does not know he has to submit the KYC (because he did not read the TOS), he will blame the casino.

I know it's not your fault. But, you can avoid such cases by giving a warning to players when they make a deposit. If you don't want to force them to submit KYC when they deposit, At least you can give a Pop up Warning that they Have to Submit KYC before they withdraw their Winnings. This is Bitcointalk forum and people here hate KYC.
What's your point then? if I'm not mistaken many users are prefer with a casino which ask KYC before make a deposit because it's too avoid getting asked to provide KYC when they want to withdraw their winnings.

But now you're asking them to ask KYC only for suspicious activity or during withdrawal?

KYC or not KYC it depends on the gambler, when someone don't want to play in KYC casino, they can avoid it and choose the other alternative.
Topics like this https://bitcointalk.org/index.php?topic=5446677.msg61994526#msg61994526 are the reasons why I most times get discouraged in anything about KYC. I have no doubt about peoples identity being stolen and traded without their consent. There have been series of identity breach and leakage from third parties which most times they are aware but will come publicly to deny it and claim it to be hack from hackers to stealing members identity. It's better casinos stop asking for kyc and beef up their security systems against hack so as to protect their members identity from being stolen from their data base.
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March 29, 2023, 03:44:07 PM
 #84

What's your point then? if I'm not mistaken many users are prefer with a casino which ask KYC before make a deposit because it's too avoid getting asked to provide KYC when they want to withdraw their winnings.

But now you're asking them to ask KYC only for suspicious activity or during withdrawal?

I guess you didn't get my point. I did not ask them to ask for KYC only for suspicious activity or during the withdrawal. It's better if they ask for KYC before a user makes a deposit. But, if it's hard for the casinos, they may at least warn users about KYC requirements when they make a deposit. In this way, People will know they have to submit a KYC before withdrawing their funds.

I believe users never want to submit KYC until the system forces them to do it. Crypto Casinos are supposed to be anonymous and it users as well. But, KYC ruined the purpose of Crypto Gambling.

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March 29, 2023, 04:52:03 PM
 #85

What's your point then? if I'm not mistaken many users are prefer with a casino which ask KYC before make a deposit because it's too avoid getting asked to provide KYC when they want to withdraw their winnings.

But now you're asking them to ask KYC only for suspicious activity or during withdrawal?

I guess you didn't get my point. I did not ask them to ask for KYC only for suspicious activity or during the withdrawal. It's better if they ask for KYC before a user makes a deposit. But, if it's hard for the casinos, they may at least warn users about KYC requirements when they make a deposit. In this way, People will know they have to submit a KYC before withdrawing their funds.

I believe users never want to submit KYC until the system forces them to do it. Crypto Casinos are supposed to be anonymous and it users as well. But, KYC ruined the purpose of Crypto Gambling.

Actually, most reputable casinos nowadays require KYC and gamblers are now used to it. It's better to comply with the requirements that to risk with other casinos with no good reputation. I agree that they should be asking KYC right from the beginning that asking it in the midst of the withdrawal process which will cause hassle to gamblers. It is better to inform their users about their KYC conditions so gamblers would know what to expect.
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March 29, 2023, 04:54:06 PM
 #86

~snip~
You have to submit level 1 KYC details before making your first deposit in RoyalStars Casino. So, it is clear that they will ask for further verification (identity documents) in the future.

Anonymous gambling is a myth now. KYC verification has become a common thing for the regulation of Crypto casino license. In most of the cases, KYC is required to prevent the abusers and money laundering. There are only few casinos left where KYC isn't required. Check this thread if you want to know more about the KYC verification of crypto casinos: Information of Crypto Casinos License and KYC requirements

R


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suzanne5223
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March 29, 2023, 06:00:12 PM
 #87

This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.
Why would it be a turn-off about the site? About 97% of all crypto gambling sites now integrated KYC and it is all because they cannot provide service outside the rules and regulations created by their Master License holder. Casinos cant ignore the rules they ought to follow just to satisfy my needs and yours. This is a new casino trying out the forum but most of all the message seen here is about guys making things hard for them.
The more we try to understand how crypto gambling provides their services the more we understand the reason for their action.

you are not understanding the seriousness of things, there is a big difference between:

1 - casino that asks for KYC in case they detect suspicious activity on the account

2 - casino that requires KYC

the difference in these two casinos is in the following:

1 - in the casino they ask for KYC in case of any suspicious activity, the customer has no problem making a deposit and playing and withdrawing, as long as he does not do any suspicious activity he has no problem using the casino

2 - in the case that everyone is obliged to do KYC, it makes no sense to let people create an account, play and only when they withdraw their money will the casino retain the money them because they need to go through KYC. for example: you have 1000$, you create account in this casino, you play and lose all 1000$, you will not be asked for KYC, you played and lost everything and the casino made profit of 1000$ and they didn't care about KYC because the money went into the their casino and stayed there because you lost everything. next day you take 1000$ and you go to play in this casino, you win and you keep 1500$ and you decide to withdraw, then they ask you for KYC you spend a long time fighting with KYC.

the point is that when you lose everything they don't care about KYC, when you want to withdraw they care about KYC. since KYC is mandatory on their website, so why do they let people deposit and play without KYC? they should ask for KYC as soon as people create an account and only after they go through KYC and people can deposit
You have a point. Casino not asking for KYC when the user deposit but choosing to require KYC after the player want to withdraw her winning is not fair. However, have any of you guys tried to register on the casino because I did to check if everything said is true, and from what i see the casino asks for the information when a new user wants to make her first deposit which is still fair from my end. Besides, the information didn't contains anything that have to do with documents or ID, and after spending some minutes at the casino was even given 20 free rounds.

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March 30, 2023, 10:21:35 AM
 #88

What's your point then? if I'm not mistaken many users are prefer with a casino which ask KYC before make a deposit because it's too avoid getting asked to provide KYC when they want to withdraw their winnings.

But now you're asking them to ask KYC only for suspicious activity or during withdrawal?
I guess you didn't get my point. I did not ask them to ask for KYC only for suspicious activity or during the withdrawal. It's better if they ask for KYC before a user makes a deposit. But, if it's hard for the casinos, they may at least warn users about KYC requirements when they make a deposit. In this way, People will know they have to submit a KYC before withdrawing their funds.

I believe users never want to submit KYC until the system forces them to do it. Crypto Casinos are supposed to be anonymous and it users as well. But, KYC ruined the purpose of Crypto Gambling.
i don't know why many gamblers are so lazy to read your terms and conditions even though if they read it before making a deposit, they won't regret it when making a withdrawal especially if you are someone who doesn't like KYC.  here i understand what you mean, you recommend that this site can notify potential customers that this is a gambling site that requires KYC when withdrawing, but I doubt they will provide such notification because there will be many users who are afraid even though KYC is level 1.

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April 13, 2023, 03:09:25 AM
 #89

This could be the biggest turn off about the site since it is not just a KYC but collection of some documents. You know this has been the problem of other site since they are asking for KYC during the withdrawal which is not good especially if you are not aware of it in the first place, this could lead to a confusion and accusation against the site.
Why would it be a turn-off about the site? About 97% of all crypto gambling sites now integrated KYC and it is all because they cannot provide service outside the rules and regulations created by their Master License holder. Casinos cant ignore the rules they ought to follow just to satisfy my needs and yours. This is a new casino trying out the forum but most of all the message seen here is about guys making things hard for them.
The more we try to understand how crypto gambling provides their services the more we understand the reason for their action.

you are not understanding the seriousness of things, there is a big difference between:

1 - casino that asks for KYC in case they detect suspicious activity on the account

2 - casino that requires KYC

the difference in these two casinos is in the following:

1 - in the casino they ask for KYC in case of any suspicious activity, the customer has no problem making a deposit and playing and withdrawing, as long as he does not do any suspicious activity he has no problem using the casino

2 - in the case that everyone is obliged to do KYC, it makes no sense to let people create an account, play and only when they withdraw their money will the casino retain the money them because they need to go through KYC. for example: you have 1000$, you create account in this casino, you play and lose all 1000$, you will not be asked for KYC, you played and lost everything and the casino made profit of 1000$ and they didn't care about KYC because the money went into the their casino and stayed there because you lost everything. next day you take 1000$ and you go to play in this casino, you win and you keep 1500$ and you decide to withdraw, then they ask you for KYC you spend a long time fighting with KYC.

the point is that when you lose everything they don't care about KYC, when you want to withdraw they care about KYC. since KYC is mandatory on their website, so why do they let people deposit and play without KYC? they should ask for KYC as soon as people create an account and only after they go through KYC and people can deposit
You have a point. Casino not asking for KYC when the user deposit but choosing to require KYC after the player want to withdraw her winning is not fair. However, have any of you guys tried to register on the casino because I did to check if everything said is true, and from what i see the casino asks for the information when a new user wants to make her first deposit which is still fair from my end. Besides, the information didn't contains anything that have to do with documents or ID, and after spending some minutes at the casino was even given 20 free rounds.

Well, those things are what one should always know, I don't know if that appears in the T&C, but of course it's annoying because they should say that they do require it, because for many users seo is usually a great nuisance, but if the kyc is sent and they do not approve it quickly or if, on the contrary, they tell them to send the documents again and to be more demanding, with more requirements, that has happened to me and that bothers me, but in any case, if you have already made a profit, then there is no other option than to send them Because it's obvious that when things are in our favor and with money, it's time.

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April 13, 2023, 03:28:47 AM
 #90

You have a point. Casino not asking for KYC when the user deposit but choosing to require KYC after the player want to withdraw her winning is not fair. However, have any of you guys tried to register on the casino because I did to check if everything said is true, and from what i see the casino asks for the information when a new user wants to make her first deposit which is still fair from my end. Besides, the information didn't contains anything that have to do with documents or ID, and after spending some minutes at the casino was even given 20 free rounds.
This kind of thing happens very often and is always a complaint from most gamblers.
Actually, we can read the existing Tos and see if they are really non KYC or not, besides that we can also ask their support whether KYC really isn't enforced at all even though we will get a big win later.
We have to be gamblers who are a little smarter where we find out everything before using the casino so that we don't experience any problems in the future.
If you say it's fair or not, it will be difficult to say for sure because this is their rule, so we ourselves have to be one step ahead.

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April 13, 2023, 08:52:37 AM
 #91


You have a point. Casino not asking for KYC when the user deposit but choosing to require KYC after the player want to withdraw her winning is not fair. However, have any of you guys tried to register on the casino because I did to check if everything said is true, and from what i see the casino asks for the information when a new user wants to make her first deposit which is still fair from my end. Besides, the information didn't contains anything that have to do with documents or ID, and after spending some minutes at the casino was even given 20 free rounds.
It's only natural that when you want to bet at a certain casino when you want to withdraw funds you are asked to do KYC but it should be better not to need KYC when only withdrawing small amounts and there are KYC limits when you want to withdraw a certain amount.
by the way is the spin bonus given because you made the first deposit or is the spin bonus from the game itself?
Maybe I missed some information.

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