Impossible KYC Requirements - Stake.com - Withholding $6000 USD

[Broadanbig]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

Possibly OP must have used VPN to bypass protocol when at the earliest stage of luck and possibly used it to be constantly logging into his account and likely to have forgotten himself logging in as well wiyhivon which triggered this actions from the casino. I think OP brought this up on himself if it really was what happened because I see no reason a casino would be bent on getting the physical bill stamped by the office as mentioned by OP. Otherwise while would they lock OP account a d not allowing OP to access his funds.

[Fivestar4everMVP]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

Possibly OP must have used VPN to bypass protocol when at the earliest stage of luck and possibly used it to be constantly logging into his account and likely to have forgotten himself logging in as well wiyhivon which triggered this actions from the casino. I think OP brought this up on himself if it really was what happened because I see no reason a casino would be bent on getting the physical bill stamped by the office as mentioned by OP. Otherwise while would they lock OP account a d not allowing OP to access his funds.

"possibly" means being unsure of something..
While "certain" is something we are very sure of..

In this ops case, possibly is not the right word, but certain is the  right word to use, Op said if himself in the op that he used VPN to access stake while he was over seas, that is outside thailand, so clearly, he brought the problem upon himself, but like I've said previously, I am still wishing and hoping that Stake allow him to atleast, access his initial deposit, I believe that will he fair, and also act as a warning to him and many others reading.

[darkangel11]

You guys are mentioning VPN as the reason KYC was triggered, but OP isn't even denying that. This is not the problem in this whole thing.
The problem is that despite sending the utility bills, they were denied for various reasons.
Why don't we drop the matter of why he was asked to do KYC for a moment and focus on 2 important things:
1. Would any of you be able to pass the requirements (a paper form utility bill, issued in your name, in English, stamped, not older than 1 month)?
2. If he finally gets verified, should he be allowed to withdraw, or not. Because if they have not banned him and started KYC procedure, it was not meant to verify and ban him, but to verify and allow him to withdraw. At least that's how I see it. If they eventually plan to take his money, why make him go through KYC first?

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

[xLays]

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

[Fivestar4everMVP]

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..

I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.

[AHOYBRAUSE]

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..

I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.

Sorry but did you actually read the opening post?

He sent EVERY document they asked for and they always came up with something new. As far as I can see he did everything in his power to verify his address. You don't need 25 documents to verify something like that, 1 should be enough. On every site I ever did a verification I sent 1 document and it was enough.

About the "broke the rules" situation, they write something about VPN in the TOS, that's true. Eddie on stream says VPN are no problem, he should know, he is the boss. You cannot say 1 thing and enforce the total opposite.

By the way, with my account I used VPN for years and never had any problem. Now I don't for whatever reason.
Also, I have a German address registered, live in Asia for the past 7 years, never any problem about the IP.

[Fivestar4everMVP]

To me it feels like they're doing it on purpose, hoping he decides he can't win and gives up.

I'm surprised that until now, no one from stake support or any representative has answered this thread. They have addressed many issues here on bitcointalk, but it seems like they are disregarding this one. This topic is also mentioned here; (ANN Thread) https://bitcointalk.org/index.php?topic=2072589.0;topicseen and still no one from stake discuss it.

Don't take it that I am siding stake here maybe because I wear their signature, na na, If I wasnt wearing this signature, I did say exactly same thing still..

I don't think stake is disregarding anything here, from all that op have shared so far, it's clear that he(op) has had an extensive discussion with stakes customer support before bringing this complaint here, and from everything already shared, this is not a complicated case, it's not the type of case where we need to hear or read from both parties involved to know who's at fault, in such a case as this, it's clear stake has the upper hand, they have the liberty to either respond on keep quiet..
OP broke a rule, and to be given a second chance, he was asked to provide a document which he's not been able to, the document requested is not impossible to get, but it's clear op doesn't have the connection needed to acquire the document, and I believe stake wouldn't have requested such a document from him if he had kept to the rules of the casino.

Sorry but did you actually read the opening post?

He sent EVERY document they asked for and they always came up with something new. As far as I can see he did everything in his power to verify his address. You don't need 25 documents to verify something like that, 1 should be enough. On every site I ever did a verification I sent 1 document and it was enough.

About the "broke the rules" situation, they write something about VPN in the TOS, that's true. Eddie on stream says VPN are no problem, he should know, he is the boss. You cannot say 1 thing and enforce the total opposite.

By the way, with my account I used VPN for years and never had any problem. Now I don't for whatever reason.
Also, I have a German address registered, live in Asia for the past 7 years, never any problem about the IP.

Well, I read the entire opening post, and even read the extra if there is any..
And I've commented on the issue of stake requesting one document after another before, maybe you missed it, and I can't remember the page, else, I would have pulled the link for you.

Based on my understanding of the situation stake requested a utility bill which op provided, but was first rejected by stake because it wasnt a recent utility bill, op then provided another utility bill a month later that is recent, but written in Thai, stake rejected the utility bill again because it wasn't written in English, op then provided a digital utility bill written in English and recent, stake rejected again because it's a digital utility bill.

Then op asked stake the exact kind of utility bill they want, stake told op to provide a physical utility bill that is recent, written in English, signed and stamped.. Now op said it's impossible for him to find recent utility bill that is signed and stamped, written in English and also on physical form..

I hope this is understandable

[3kpk3]

Based on my understanding of the situation stake requested a utility bill which op provided, but was first rejected by stake because it wasnt a recent utility bill, op then provided another utility bill a month later that is recent, but written in Thai, stake rejected the utility bill again because it wasn't written in English, op then provided a digital utility bill written in English and recent, stake rejected again because it's a digital utility bill.

Then op asked stake the exact kind of utility bill they want, stake told op to provide a physical utility bill that is recent, written in English, signed and stamped.. Now op said it's impossible for him to find recent utility bill that is signed and stamped, written in English and also on physical form..

I hope this is understandable

You do realise that whatever you stated actually gives op the upper hand over Stake, don't you? Think! He literally submitted so many documents, but they kept changing their words again and again.

It's pretty damn clear that Stake is at fault here even though op did complicate things by using a VPN. They need to respond here to provide clarity.

[Apocollapse]

You do realise that whatever you stated actually gives op the upper hand over Stake, don't you? Think! He literally submitted so many documents, but they kept changing their words again and again.

It's pretty damn clear that Stake is at fault here even though op did complicate things by using a VPN. They need to respond here to provide clarity.

It's simple, when someone wear the casino's signature, they will keep to blame the gamblers and favor on the casino even though the accusation is legit. If you want to read the honest review, pay attention with high ranked user who's not wear Stake signature, avatar or personal text.

Currently they only accuse the @OP for VPN usage, don't be surprised you will read someone accuse of multiple account usage, fixed match, and anything that stated on the casino's terms.

[decodx]

I just noticed that Stuna made a comeback today after months of inactivity! He actually responded to several discussions about the accusations against Stake casino. Maybe he missed this particular topic.

Honestly, it'd be great to hear what he has to say and get an official statement from Stake on this whole case. His input could shed some light on things.

[pixie85]

I just noticed that Stuna made a comeback today after months of inactivity! He actually responded to several discussions about the accusations against Stake casino. Maybe he missed this particular topic.

Honestly, it'd be great to hear what he has to say and get an official statement from Stake on this whole case. His input could shed some light on things.

Maybe it had something to do with these accusations piling up?
I feel like this is a serious topic that shouldn't be ignored.

Imagine that you wager a million dollars and have a few hundred thousand on your account and get denied withdrawal because you happened to use a VPN one time.
Topics like this one could keep wealthy players away from the casino.

[3kpk3]

I just noticed that Stuna made a comeback today after months of inactivity! He actually responded to several discussions about the accusations against Stake casino. Maybe he missed this particular topic.

Honestly, it'd be great to hear what he has to say and get an official statement from Stake on this whole case. His input could shed some light on things.

Good catch. I checked that thread out and it does seem like total nonsense. Weird thing is that he responded to that shady stuff, but he didn't respond to this legit accusation. He might have missed it as you mentioned.

Let's see if he or someone else from the Stake team properly clarifies their side of the story in this particular thread.

[Questat]

I believe this thread should be noticed by a representative from Stake in the forum. The OP has clearly outlined all the steps they took to comply with the withdrawal requirements from Stake. We are aware that Stake is a multimillion-dollar gambling business, so the withheld amount is not something they would be tempted to run away with, considering their reputation is worth much more.

One of the purposes of having an ANN thread here in the forum is to provide a platform for responses and clarification regarding this accusation. Hopefully, as more members become aware of this thread, representatives from Stake will visit and provide their side of the story on this matter.

[fullhdpixel]

To be clear here and fair to stake, I am not totally without fault.

I did VPN from outside my place of residence for a short period of time. I've been honest on that point, perhaps to my detriment, from the start of this thread.
The account was made in Thailand, was used for a period of time in Thailand, and my primary place of residence is still the one I showed when I first created the account. In thailand. I might even be able to show plane tickets if that helps.

If Stake said, you goofed up because you connected in from outside your area so I am taking your money. I would strongly disagree (and all of you using VPN should be concerned at that verdict) but at least I would be put out of my misery.

However, the initial email I received from Stake suggested they were concerned about multi accounts. I can prove that not to be the case. I can prove i am me. haha.
But it feels like they have decided the verdict from the very start regardless of what I send them in showing otherwise. Which is why 3+ months later. I am in this KYC loop hell.

I'm not really sure myself but if I remember correctly, I've heard this a few times that Stake is actually VPN friendly and they wouldn't ban your account or put you in trouble only because you have used a VPN, but if they are doing this for that, they obviously aren't VPN friendly, and I don't see how using a VPN shows that one is using multiple accounts, it should only be the verdict if two accounts are being operated from the same location and not one account being used from multiple locations.

I feel sorry for you, OP, and I believe that there should at least be some transparency from their end about what actually is the matter, they should make it clear about why they are not verifying your identity and holding your funds when you have done almost everything you could to prove that it's you and it was always been you behind that account.

[Alphie12]

Stake hasn't ever penalized someone for using a VPN so that can't be the problem or it would be a first.

[Willowbitcoin]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

[Crypt0Gore]

All I have experienced about online casinos is if you have one time did something unusual using the platform it will come back to you when you least expected, I have a smartphone that runs two sim card at once and there was a time when I switch my data connection to SIM-2 which is a different internet provider and the casino noticed that I use a new location plus a new IP address, the funny thing was that they don't block me at that moment, it was after few weeks that I am ready to withdraw some money off the casino that they claimed that I need to prove that I own the account.

I was just luck that the amount on the casino is very small as I don't always gamble with large amount of money and that's the third won on the casino, I end up forgetting about the money and leave, since then I have learned to never change operating location and even up address.

This shouldn't be an issue at all but the casinos can make an issue out of those little things we believed shouldn't be a problem, it's like they always find something to use as an excuse against their customers.

[3kpk3]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

Am really disappointed in how Stake is handling your particular case. They should explain their side of the story and deliver a proper verdict instead of dragging this case on and on for months.

Personally, I gamble on Stake now and then, but I will stick to small amounts for now.

[coinerer]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

I have been using stake.com for several years without any KYC verification and it has been working very well for me and has not caused any problems. This is not a problem for me as I have not exceeded the maximum withdrawal limit without their kyc verification. I don't gamble regularly and don't have a record of huge winnings that exceed the $6000 limit.  But a regular gambler must have kyc verification account. Because they can have a big winning anytime they fail to withdraw their money.

[Willowbitcoin]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

Am really disappointed in how Stake is handling your particular case. They should explain their side of the story and deliver a proper verdict instead of dragging this case on and on for months.

Personally, I gamble on Stake now and then, but I will stick to small amounts for now.

Thanks.... I appreciate your support. Its been going on for months like this. ;/