BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control

[AHOYBRAUSE]

Those conversation above aside, I am curious about one thing, I asked something that brushed the topic, but I think I didn't get specific and thus we didn't get a chance to talk about it.

Why does bonus matter to you? You're about to self-exclude yourself from the casino, and hopefully from any other casino. You ideally will not use that bonus to place another bet, so why is it so crucial for you? And, to clarify, it's USD 200?

Bonus is balance, balance that I can withdraw without placing bets from it. It is a small reward for the previous losses, so asking if I'm interested in receiving part of it? yes I'm and I believe everyone would be interested.

The tricky part is that it seems BC doesn't allow deposit or activity restrictions besides having the acc closed - so the bonus would be gone.

And, to clarify, it's USD 200?

In total I believe it is over $700 (but I don't understand very well about the monthly bonus) so I would say minimum $650

And that's the point , YOU DON'T UNDERSTAND.

There is no loss back bonus at bc.game. Its all calculated in the weekly and monthly bonus as well as recharge.
Monthly bonus is easily calculated because it's 0.30$ for every 1000$ wagered. He has 70k wager, that makes 21$ monthly bonus. Only an fool would think he gets more because these are the numbers written on the site. Normal weekly bonus was paid last Friday and paid him MAX 70$ if ALL of his 70k wager kam this week (which didn't).

Weekly sports bonus was paid today (Saturday) and gave him a MAX 150$ for his sports action. These numbers are all wide open on the site. There is nothing to argue about these.

Why does it eve matter if past bonus is gone. The account balance is 0 now because you lost all your money. If they cancel any bonus for whatever reason the balance is stlll 0 and you have nothing to withdraw.


This guy just wants a 2nd handout, that's it. It worked once and he is trying it again.

Don't you see that his story suddenly changed once he realised his 2nd ridiculous claim won't have success? All of the sudden he is only talking about his addiction again. Even if they would give him anything back he would lose it within some hours. And then he would come back with yet another story before we can see a new scam accusation thread against a new site some weeks later. This guys doesn't deserve a bit of your attention @holydarkness .

[ghostingura2]

Those conversation above aside, I am curious about one thing, I asked something that brushed the topic, but I think I didn't get specific and thus we didn't get a chance to talk about it.

Why does bonus matter to you? You're about to self-exclude yourself from the casino, and hopefully from any other casino. You ideally will not use that bonus to place another bet, so why is it so crucial for you? And, to clarify, it's USD 200?

Bonus is balance, balance that I can withdraw without placing bets from it. It is a small reward for the previous losses, so asking if I'm interested in receiving part of it? yes I'm and I believe everyone would be interested.

The tricky part is that it seems BC doesn't allow deposit or activity restrictions besides having the acc closed - so the bonus would be gone.

And, to clarify, it's USD 200?

In total I believe it is over $700 (but I don't understand very well about the monthly bonus) so I would say minimum $650

And that's the point , YOU DON'T UNDERSTAND.

There is no loss back bonus at bc.game. Its all calculated in the weekly and monthly bonus as well as recharge.
Monthly bonus is easily calculated because it's 0.30$ for every 1000$ wagered. He has 70k wager, that makes 21$ monthly bonus. Only an fool would think he gets more because these are the numbers written on the site. Normal weekly bonus was paid last Friday and paid him MAX 70$ if ALL of his 70k wager kam this week (which didn't).

Weekly sports bonus was paid today (Saturday) and gave him a MAX 150$ for his sports action. These numbers are all wide open on the site. There is nothing to argue about these.

Why does it eve matter if past bonus is gone. The account balance is 0 now because you lost all your money. If they cancel any bonus for whatever reason the balance is stlll 0 and you have nothing to withdraw.


This guy just wants a 2nd handout, that's it. It worked once and he is trying it again.

Don't you see that his story suddenly changed once he realised his 2nd ridiculous claim won't have success? All of the sudden he is only talking about his addiction again. Even if they would give him anything back he would lose it within some hours. And then he would come back with yet another story before we can see a new scam accusation thread against a new site some weeks later. This guys doesn't deserve a bit of your attention @holydarkness .

Look who returned. You can't live anymore without me. Can you?

Don't you see that his story suddenly changed once he realised his 2nd ridiculous claim won't have success?

Once again Sherlock you are wrong. I'm not showing you anything more this time, but you are wrong.
On the other day I sent you that I had received over 490 in bonus. And I didn't use anyone's codes as you suggested. Sorry about not being so pro as you knowing the bonus amounts.

If 150 dollars means nothing to you I accept donation.

So now answer some questions please:
1- once you got surprised I told them multiple times I was addicted and even their system knew it already - do you find normal not blocking my actions earlier?
2- is fine to you having stuff in their terms that do not exists? Like deposit limit?
3- OK I know that 200 or 500 usd is nothing to you. But it were 20.000, would you wait until the bonus? Or still closing your account losing it forever?


update: Today my account is closed - I'm trying to figure out what changed since the first day I assumed my health condition to now to them - since two weeks passed.

Regarding to their erroneous Terms and Conditions, regarding to deposit limits they say this:

"Our team has already informed our team about this issue for correction. Our platform does not have a set deposit limit. However, we do have a minimum betting amount in place. This is to ensure that our users have the option to place smaller bets if they choose to do so. They can also choose to increase their bet amount at their discretion."

Can't they realize that a minimum betting amount doesn't help anyone? a Maximum does?

[moderator's note: consecutive posts merged]

[BitcoinGirl.Club]

I tried to limit my deposits and my stakes many times in case you don't know, but BC simply can't limit an account. If I request my account to be permanently closed I'll lose +- $500 in bonus (weekly and monthly bonus) considering my waggered amounts. So considering that, I'm not interested in closing my account.
Perhaps if they had closed my account in that day I wouldn't find such bugs in their system.

I have been with many addicts and saw how they lose everything. You are thinking of losing +-$500 in bonus but you have no guarantee that by chasing it you may find yourself losing more hard cash. BC did fair with you in the first deal [when you lost the bet but still they decided to refund your stake because of the glitch of their system or whatever it is]. But because you are an addict [learning it from Holy's posts] you continued and lost. Now whatever the case is, I suggest you really need to stop chasing.

If you get anything then withdraw and forget about the account for many coming months.

[ghostingura2]

I tried to limit my deposits and my stakes many times in case you don't know, but BC simply can't limit an account. If I request my account to be permanently closed I'll lose +- $500 in bonus (weekly and monthly bonus) considering my waggered amounts. So considering that, I'm not interested in closing my account.
Perhaps if they had closed my account in that day I wouldn't find such bugs in their system.

I have been with many addicts and saw how they lose everything. You are thinking of losing +-$500 in bonus but you have no guarantee that by chasing it you may find yourself losing more hard cash. BC did fair with you in the first deal [when you lost the bet but still they decided to refund your stake because of the glitch of their system or whatever it is]. But because you are an addict [learning it from Holy's posts] you continued and lost. Now whatever the case is, I suggest you really need to stop chasing.

If you get anything then withdraw and forget about the account for many coming months.

Thanks for helping! I was looking to have my account limited in stake or deposits for same reason. I just intended to withdraw their bonus, once I already had loss on it... But unfortunately they don't have any limit available so yeah I got into the trap.

I'll talk tomorrow with my psychologist about it aswell. I wonder why isnt a blacklist for gamblers, where people could self exclude once and couldn't get into it anymore.

[ghostingura2]

Since yesterday, all the times I try to get in touch with their support they only tell me this ( https://i.imgur.com/NweTjUD.png || https://i.imgur.com/noxzG1F.png ):

Kindly send an e-mail to support@bc.game together with the following information:
**Subject: Account at Risk request for unlock**
1. BCGame Username
2. Registered Email Address
3. One Deposit Transaction (TXID)
4. Commonly used IP Address
5. Commonly used device
​
Note - the email must be sent from the email address registered to your BCGame account
​
Please be patient, it could take up to 1 Week for the email team to respond. Thank you!

So far nothing said about the wrong Terms and Conditions by @BC.Game Support  user.
I'm still wondering why they closed my account yesterday - I didn't ask to be closed - and they realized my health condition way before than yesterday.
Without answers, I'll continue searching for the truth.

Also, after 5 days after reporting their ToS errors, they are still there. BC continues to advertise protections for players that it does not actually provide.

So regarding to my last sportsbook claim of 1456,74 it seems to be rejected. Recently BC.Game Support user made me an offer that seems to be expired because I continued arguing about my issues.
Also, they decided to close my account so my pending bonuses are gone I suppose, and everytime I ask why did they close my account it seems a secret chamber.

BC knew I suffered from addiction since 18th February, on this Forum holydarkness even reminded them of it on 24 February here:

[...]
On the other hand though, OP is kind of weird. Posting the same story with multiple accounts and with his 2nd account he also made a scam accusation against rollbit that they didn't enforce self exclusion on him because of his "gambling addictions.
I summarized this here:

https://bitcointalk.org/index.php?topic=5088875.msg63707686#msg63707686
https://bitcointalk.org/index.php?topic=5394559.msg63707696#msg63707696

So I am not sure if helping this guy isn't a waste of your time @holydarkness.

BC.Game Support, I believe you can get his BC ID from his bets and ticket number? If not, I believe this screenshot will help, it's partial, but I think you can zeroing into the account by matching it with other details provided by OP.



Do you mind to consider to place him in an exclusion as part of the Gamble Aware regulation? I believe he admit from other casino that he has problem with gambling addiction from his other account, as unearthed by AHOYBRAUSE and confirmed by OP himself from his deleted post, recalled archive below,

Is it illegal to have 2 accounts in bitcointalk.org? Can you focus on the claim itself? Obviously not because you might be sucking some bonus to make such useless posts. As you can see rollbit gave me reason before aswell. Is that why you are mad?

Maybe I'm addicted, maybe my English is not the best but I'm not spending my time here if I hadn't reason. I already provided a lot of evidences here.

And OP, you haven't respond to my previous question: how is this not a good thing that they didn't cancel your bet and prevent you from losing more? Given your bet is a losing bet.

I'm creating acusations on CG and a few other places I can find. BG.Game has to be responsible for their terms and conditions failures, and if they closed my account due to addiction, then they should have done that on the moment they detected that, not 2 weeks later - otherwise it is inconsistent.

[AHOYBRAUSE]

Maybe they closed your account because you are not only an addict but also a scam artist that doesn't get enough . I mean your history in this forum speaks for itself. First cludbet, then we had rollbit and now bc (twice).

The TOS situation has 0 influence on what you are doing to yourself.
And as I stated before, by registering and playing at the site you agree to these terms. So if you played without reading them, that's on you.

But anyway, I am glad your account is closed now. You only miss 21$ monthly bonus, that's a not a big loss. You will get over it, I am sure.
I am curious which site you are blaming for YOUR PROBLEMS next.
Guess we will find out soon enough. I boubt you have learned anything in the past 2 weeks. Just keep lying to yourself and others, always chasing the big win that never comes. 

[ghostingura2]

Maybe they closed your account because you are not only an addict but also a scam artist that doesn't get enough . I mean your history in this forum speaks for itself. First cludbet, then we had rollbit and now bc (twice).

The TOS situation has 0 influence on what you are doing to yourself.
And as I stated before, by registering and playing at the site you agree to these terms. So if you played without reading them, that's on you.

But anyway, I am glad your account is closed now. You only miss 21$ monthly bonus, that's a not a big loss. You will get over it, I am sure.
I am curious which site you are blaming for YOUR PROBLEMS next.
Guess we will find out soon enough. I boubt you have learned anything in the past 2 weeks. Just keep lying to yourself and others, always chasing the big win that never comes.  

thanks for comming up, I was missing you already <3

a scam artist that doesn't get enough

who is the scammer who does anything to lose money? I'm losing lol review your dictionary

The TOS situation has 0 influence on what you are doing to yourself.

surely not

And as I stated before, by registering and playing at the site you agree to these terms.

You are not getting. I'll try to repeat. Their terms say ONE thing, they do OTHER thing.

Your love for BC.Game casino is so blind that you ignore everything else. You remind me of their little dog, always barking

I cannot proof I stated I was gambling addicted on 18 February but you can see it was 2 weeks ago - definetly not yesterday for sure - also their algorithms might have detected it before my statement:
https://streamable.com/o9np4s

So I request BC to at least stick with bitcointalk forum appeal from holydarkness on February 24, 2024, 05:49:02 PM

[holydarkness]

update: Today my account is closed - I'm trying to figure out what changed since the first day I assumed my health condition to now to them - since two weeks passed.

[...]

I can't be 100% certain about this, but if I may ventured a guess, it's probably [and hopefully] coming from me reaching one of their staff and informed him about your situation and ask them to put you in an exclusion. For your own sake, I hope the account closure is permanent and they will process whatever amount dued from your account, if there's any.

[...]

I cannot proof I stated I was gambling addicted on 18 February but you can see it was 2 weeks ago - definetly not yesterday for sure - also their algorithms might have detected it before my statement:
https://streamable.com/o9np4s

So I request BC to at least stick with bitcointalk forum appeal from holydarkness on February 24, 2024, 05:49:02 PM

Regarding this matter, do I understand correctly that you state that condition of yours [I took a screenshot of the part of the conversation I am referring to] right after you made a deposit?

[ghostingura2]

update: Today my account is closed - I'm trying to figure out what changed since the first day I assumed my health condition to now to them - since two weeks passed.

[...]

I can't be 100% certain about this, but if I may ventured a guess, it's probably [and hopefully] coming from me reaching one of their staff and informed him about your situation and ask them to put you in an exclusion. For your own sake, I hope the account closure is permanent and they will process whatever amount dued from your account, if there's any.

[...]

I cannot proof I stated I was gambling addicted on 18 February but you can see it was 2 weeks ago - definetly not yesterday for sure - also their algorithms might have detected it before my statement:
https://streamable.com/o9np4s

So I request BC to at least stick with bitcointalk forum appeal from holydarkness on February 24, 2024, 05:49:02 PM

Regarding this matter, do I understand correctly that you state that condition of yours [I took a screenshot of the part of the conversation I am referring to] right after you made a deposit?

It was after I had some nice wins! I wanted to Withdraw and I couldn't until the KYC was finished (I understood)
They knew my condition for two weeks, so in my opinion they should rollback everything to that moment, and refund the remaning funds.
Apart of that they should fix their ToS or implementing the missing protection features to prevent issues like this.


@BC Support - can you please share your license holder contact? it seems it isn't available anywhere

[ghostingura2]

I updated the 1st post with resumed information so it will be easier to understand:

EDIT #2 28/02/2024 - My claim #2 is still unresolved - BC make my bet disappeared doubting of myself and couldn't counter bet other running bets lost $1,456.74 on that period
About this case BC support offered a $500 compensation for this trouble, which I didn't accept in time, and it seems to be gone now, because I didn't saw their proposal before I continued messaging on thread. In my opinion the bets during those technical issue should be voided. The total amount is $1456.74 during that period.
Evidence here: https://imgur.com/a/r4PVgZR

EDIT #3 02/03/2024 - My claim #3 is still unresolved - BC doesn't comply with their own terms. They do not offer any account limitation. I have to choose between closing my account permanently and losing all the calendar bonus I was awarded, or keep my account open without any deposit or bet limitation
Solving this issue, would solve all the other pending issues because it happened before problem #1 and #2

As proved I stated my condition two weeks ago (it was on 18th february) - https://streamable.com/o9np4s and @holydarkness mentioned it here: https://i.imgur.com/ABx5BFQ.png
So, if my account was closed due to my addiction, they should stick with the date they noticed it - 18 February or 24 February - voiding all transactions made after that.
Once again, I requested my account to be limited because I couldn't have it closed otherwise I would lose their calendar bonus.
Regarding to their terms here: https://bc.game/help/responsible-gambling ( https://i.imgur.com/CuZNRmp.png ) I should be able to have my account limited refrain from depositing or lowering the maximum stakes.
BC.Game decided for themselfs to close my account and make me lose all the remaining calendar bonus.

It has some news, regarding to $500 that BC.Game offered to help on claim#2, but to get it I should be muted here, and I wasn't.

[holydarkness]

Regarding this matter, do I understand correctly that you state that condition of yours [I took a screenshot of the part of the conversation I am referring to] right after you made a deposit?

[image snip]

It was after I had some nice wins! I wanted to Withdraw and I couldn't until the KYC was finished (I understood)
They knew my condition for two weeks, so in my opinion they should rollback everything to that moment, and refund the remaning funds.
Apart of that they should fix their ToS or implementing the missing protection features to prevent issues like this.

Actually, I don't think it was after you had some nice wins. I decided to spend some time to go frame by frame and captured each of them [I believe I missed one frame, but it didn't change much of the context and I was too lazy to get back to freezing each second just to get it], and you asked for it right after your deposit, given they ask you to fulfill wager requirement in accordance to their AML policy.






Unless I understand it wrongly, even after your nice wins, you still have not meet the 1x wager requirement at the time when you asked for withdrawal, so even when you said that you're an addict and thus asked to withdraw everything and then lock your account, they can't comply to it [with "it" referring to withdrawing everything, not the exclusion] due to the AML policy.

Tricky situation, I know, but they can't grant a full withdrawal that is yet to meet the AML policy simply because someone said he's an addict. Otherwise, someone can just cheat the system, depositing a large sum of money, proclaimed that they're an addict and asked for total withdrawal to bypass the AML requirement.

Suppose you ask to withdraw everything after the AML policy fulfilled, or you ask for self exclusion and tell them to return the fund to the originating address [thus, the money laundering possibility can be minimized], I somewhat believe they'll comply.

One thing that I can't help but notice, though, is that you complained about a missing bet in an earlier chat with Doris and the bet ID. It's 2370640190927671368, is it? For reference, the missing bet ID in full that made you reopen the case and brought us to this point was 2374266505778049437



Though I am not their staff and know the exact way their betting ID system works, I think it is safe to assume it works like usual tickets do, where the number gets greater with each bet someone placed. So... you previously already have an issue with missing bet which later re-appear, you know about this, and know it's just a matter of time before they shown and settled. So why protesting about it much later, with #...9437 and not when you had the #...1368 issue, which I shall boldly assume happened before or around the time of your first complain about the changing odds?

I'll appreciate if you can give us more insight regarding this. We'll hopefully get a better context with it and proceed further from your explanation.

@BC Support - can you please share your license holder contact? it seems it isn't available anywhere

It's there at the bottom of their page, they're sub-licensed under CIL. Clicking the logo will bring you to the file issued by CIL for the sub-licensee. Note that unlike other master license holders, CIL does not provide a verification page. Instead, they issued a certificate [such as the one shown on BC's] to the casinos operating under them.



Yes, it made it quite easy to be forged. I guess if you want to verify their authenticity, you're free to contact CIL and ask whether they have BC [BlockDance B.V.] under them.

I updated the 1st post with resumed information so it will be easier to understand:

[...]

It has some news, regarding to $500 that BC.Game offered to help on claim#2, but to get it I should be muted here, and I wasn't.

Regarding this, I tried to see it from as neutral position as I can, and I think it's a situation of poorly worded proposal. I know for a fact that the staff currently handling BC.Game Support account is a new staff, a different staff from the one that managed to clear a pile of cases against them in matter of days, so he probably couldn't convey the message from the marketing team nicely yet.

I can't see it as a bribe attempt, or the likes, given they actually doesn't have to buy your silence, the delay in the bet's settlement was coming from the provider, not them. I think it is more of a good gesture, which later become voided as they think you refuses and kept on provoking them [I believe a miscommunication plays a big role on this].

While for edit #3, voiding all of your bets from the date of you made it clear about your situation... that's the exact same ground you use with the case of Rollbit, is it not?

[ghostingura2]

Actually, I don't think it was after you had some nice wins. I decided to spend some time to go frame by frame and captured each of them [I believe I missed one frame, but it didn't change much of the context and I was too lazy to get back to freezing each second just to get it], and you asked for it right after your deposit, given they ask you to fulfill wager requirement in accordance to their AML policy.

You are wrong. That ticket toke over 1h15. It was my first experience on BC.Game, and I betted on esports 3rd map that was ending and I doubled the stake. unfortunatly I couldn't withdraw because I didn't bet the decimal places from my deposits, so the wagger was more than 99.99% concluded. I don't remember exactly but I think my first bet was on SAW (CS2) match to win it, with odd over 2.00 so I got over 1200$ from it in earnings.

You can see here the times: let me know if you  need a video or broadcast. https://imgur.com/a/YXzrndJ

they can't comply to it [with "it" referring to withdrawing everything, not the exclusion] due to the AML policy

Ok on that moment I agree. What about next?

One thing that I can't help but notice, though, is that you complained about a missing bet in an earlier chat with Doris and the bet ID. It's 2370640190927671368, is it? For reference, the missing bet ID in full that made you reopen the case and brought us to this point was 2374266505778049437

Those are two separate cases. The one I reported on live chat, then I realized was because I was looking at wrong Coin on the top of the page as it was placed using USDT and I had other coin selected - I got it. The bet that I reported on this forum thread was days later< and it was really gone/disappeared as BC.Game support realized.

It's there at the bottom of their page, they're sub-licensed under CIL. Clicking the logo will bring you to the file issued by CIL for the sub-licensee. Note that unlike other master license holders, CIL does not provide a verification page. Instead, they issued a certificate [such as the one shown on BC's] to the casinos operating under them.

I know that CIL is their license holder, but my question is different. I can't find a working email to talk to CIL. Maybe you can help me or BC.Game... because the only email I can find in internet is info@curacaolicensing.com.
I even tried to call but it doesn't even ring on +5999 7341000.
Anything wrong about I question what is the correct way to contact their License Holder? I can't find a better/working contact.

If anyone could help me on this I appreciate.

[I believe a miscommunication plays a big role on this].

Maybe you are right, but since I got no positive reply from them anymore as they stated they wouldn't fullfill it anymore, I'm complaining about that case.

the delay in the bet's settlement was coming from the provider, not them

What?? No. The delay of hours was caused by their release/update on site it seems. Not for any provider source. Where did you get that idea? That isn't even their words.

"I just confirmed with the sportsbook team, and the delay was caused by their release"

While for edit #3, voiding all of your bets from the date of you made it clear about your situation... that's the exact same ground you use with the case of Rollbit, is it not?

Rollbit closed my account immedialty after I stated the gambling addiction.
Their only failure was leaving the secundary account opened (as I had two accounts with KYC done there). They found that error and they apologized for that and yes they reimbursed those bets - and yes I still had losses on Rollbit. Also, they sent the calendar bonus after 30 days.

Rollbit words:
After reviewing this case I can see we failed to lock the second account when we had enough information on hand to do so.


This case is different. I stated my condition and I requested they to limit my deposits and they don't do anything. I request to limit my stakes and they don't do anything. Even if BC.Game fullfill my request to rollback it to the moment they realized my addiction, I would lose money for them. So don't think I'm getting any profit from it.

As you can see I can't even have a clearly message from them stating "we closed your account on XX because we noticed you are addicted 2 weeks before". NOTHING. They just frozen the account with some dollars in it and calendar bonus to receive. I got no answers and here I'm.

Also I noticed you didn't answer yet or I missed it, do you find normal they say in their terms that they are able to limit deposits, when they can't afterall? Is it correct?
bc.game/help/responsible-gambling < they realized it is wrong and two weeks later it is still there! unbelievable
Thanks once again for the interest on it. Please let me know if you need any extra evidence of any point.
 

[holydarkness]

Actually, I don't think it was after you had some nice wins. I decided to spend some time to go frame by frame and captured each of them [I believe I missed one frame, but it didn't change much of the context and I was too lazy to get back to freezing each second just to get it], and you asked for it right after your deposit, given they ask you to fulfill wager requirement in accordance to their AML policy.

You are wrong. That ticket toke over 1h15. It was my first experience on BC.Game, and I betted on esports 3rd map that was ending and I doubled the stake. unfortunatly I couldn't withdraw because I didn't bet the decimal places from my deposits, so the wagger was more than 99.99% concluded. I don't remember exactly but I think my first bet was on SAW (CS2) match to win it, with odd over 2.00 so I got over 1200$ from it in earnings.

You can see here the times: let me know if you  need a video or broadcast. https://imgur.com/a/YXzrndJ

Ahh, sorry for being a bit unclear. By "right after" I didn't mean in time-related manner, but in wager requirement in regards to AML policy. As I am sure you're well familiar, given you have account on many casinos, every casino has a wager requirement for deposits in order to comply with AML/ATF regulation.

I understand that the situation involved in your case was, you've wagered 99.99% of your deposit? Thus, despite what's left is a decimal point from the amount you deposited, you still haven't meet the AML wagering requirement, and thus, they can't allow you to withdraw?

they can't comply to it [with "it" referring to withdrawing everything, not the exclusion] due to the AML policy

Ok on that moment I agree. What about next?

"Next" as in the next time you're playing on their site and they did not restrict you although you've stated on the referred conversation that you're a gambling addict?

If so, as I am quite sure you're familiar from your case with Rollbit, live support handles a lot of tickets on daily basis. Don't you agree that there is a very huge and likely possibility that they can't remember the details of every case and user? That this user is a gambling addict and that user is a fraud and those group of users is a multi-acc abuser, and so on.

If they restrict your account right away when you state that you have an addiction, with your account having 99.99% wager requirement that still made it impossible to withdraw, won't it be unfair for them? Unless you asked them to return them to the originating address and lock your account right away, which unfortunately you didn't.

So, if you ask me about the next time, it might help to know --to be sure we're standing on a neutral ground and seeing it from unbiased position-- if you have ever mentioned this situation you have to any other support staff, to remind them about it, prior to me notifying them about your problem?

One thing that I can't help but notice, though, is that you complained about a missing bet in an earlier chat with Doris and the bet ID. It's 2370640190927671368, is it? For reference, the missing bet ID in full that made you reopen the case and brought us to this point was 2374266505778049437

Those are two separate cases. The one I reported on live chat, then I realized was because I was looking at wrong Coin on the top of the page as it was placed using USDT and I had other coin selected - I got it. The bet that I reported on this forum thread was days later< and it was really gone/disappeared as BC.Game support realized.

Oh, noted.

It's there at the bottom of their page, they're sub-licensed under CIL. Clicking the logo will bring you to the file issued by CIL for the sub-licensee. Note that unlike other master license holders, CIL does not provide a verification page. Instead, they issued a certificate [such as the one shown on BC's] to the casinos operating under them.

I know that CIL is their license holder, but my question is different. I can't find a working email to talk to CIL. Maybe you can help me or BC.Game... because the only email I can find in internet is info@curacaolicensing.com.
I even tried to call but it doesn't even ring on +5999 7341000.
Anything wrong about I question what is the correct way to contact their License Holder? I can't find a better/working contact.

If anyone could help me on this I appreciate.

Have you tried helpdesk@curacaolicensing.com?

Do you mind telling us why you try to reach CIL? If you want to raise a dispute, I think their policy is much like other master-licensor, that you have exhausted every other possible way of mediation prior to escalating the issue to them. Thus, I recommend you to try this forum first and/or to a mediator like CG, AG, Pogg, and the likes.

[I believe a miscommunication plays a big role on this].

Maybe you are right, but since I got no positive reply from them anymore as they stated they wouldn't fullfill it anymore, I'm complaining about that case.

Though I am very much sure it is not their intention to buy your silence or do anything "abnormal", let me try to get to the bottom of this and get a better, more whole, picture of the situation. If you don't mind clarifying "no positive reply from them", you mean you responded to that offer once it is voided, trying to renegotiate a term and regain the offer, and they did not comply to it? What's your response to their PM, exactly?

I think we can agree that due to the nature of this situation [to clarify that it is not a bribery attempt or anything shady], the PM can be shared and does not necessarily violate the term "private", as well as quite sure that BC.Game Support doesn't mind to give their permission, for the sake of transparency.

If you feel quite reluctant to do so in concern that you violated their privacy by sharing an exchange of private conversation with you, you can just give your permission to let them share your response to their PM, and let them share it on your behalf.

the delay in the bet's settlement was coming from the provider, not them

What?? No. The delay of hours was caused by their release/update on site it seems. Not for any provider source. Where did you get that idea? That isn't even their words.

"I just confirmed with the sportsbook team, and the delay was caused by their release"

Unless I understand it wrongly, by "sportsbook team", they actually referring to the sportsbook provider, not their internal team. There's probably a technical issue from the provider, they probably need to verify bets, etc., providers hold bets and winnings from time to time for investigation.

While for edit #3, voiding all of your bets from the date of you made it clear about your situation... that's the exact same ground you use with the case of Rollbit, is it not?

Rollbit closed my account immedialty after I stated the gambling addiction.
Their only failure was leaving the secundary account opened (as I had two accounts with KYC done there). They found that error and they apologized for that and yes they reimbursed those bets - and yes I still had losses on Rollbit. Also, they sent the calendar bonus after 30 days.

Rollbit words:
After reviewing this case I can see we failed to lock the second account when we had enough information on hand to do so.


This case is different. I stated my condition and I requested they to limit my deposits and they don't do anything. I request to limit my stakes and they don't do anything. Even if BC.Game fullfill my request to rollback it to the moment they realized my addiction, I would lose money for them. So don't think I'm getting any profit from it.

As you can see I can't even have a clearly message from them stating "we closed your account on XX because we noticed you are addicted 2 weeks before". NOTHING. They just frozen the account with some dollars in it and calendar bonus to receive. I got no answers and here I'm.

Allow me to ask again what I asked on the earlier part of this post: have you ask for self-exclusion or made them aware of your addiction after that communication with "Doris" on the 18th of February?

Also I noticed you didn't answer yet or I missed it, do you find normal they say in their terms that they are able to limit deposits, when they can't afterall? Is it correct?
bc.game/help/responsible-gambling < they realized it is wrong and two weeks later it is still there! unbelievable
Thanks once again for the interest on it. Please let me know if you need any extra evidence of any point.
 

I will be inquiring about this and get to know more.

For reference, have you tried to get ahold into those limitation prior to this recent development of your addiction, i.e. from 18th of February to the day I made my post notifying them about your situation, or were you trying it only recently?

[ghostingura2]

Sorry I haven't much time for now to answer you point by point. BC.Game is ignoring my case, so I assume it is done for them. Am I wrong? I'll answer any pending question later.

I understand that the situation involved in your case was, you've wagered 99.99% of your deposit? Thus, despite what's left is a decimal point from the amount you deposited, you still haven't meet the AML wagering requirement, and thus, they can't allow you to withdraw?

Ok, but they should had sinalize it. Also I had conversation during many days with more than 5 different operators. I asked to have my account limited. I requested to limit my deposits, then to limit my stakes... and they couldn't do any.
The only way out was self-exclusion - but I would lose the calendar bonus that way.

Have you tried helpdesk@curacaolicensing.com?
Do you mind telling us why you try to reach CIL? If you want to raise a dispute, I think their policy is much like other master-licensor, that you have exhausted every other possible way of mediation prior to escalating the issue to them. Thus, I recommend you to try this forum first and/or to a mediator like CG, AG, Pogg, and the likes.

It passed over 1 week since bc.game answered me... I believe they are ignoring it 100% so I need to start looking other ways. No I didn't tried to contact that email.
I'm trying this forum and CG... I try to speak to them but I got no answers as stated before so it is anoying being ignored.

If you don't mind clarifying "no positive reply from them", you mean you responded to that offer once it is voided, trying to renegotiate a term and regain the offer, and they did not comply to it? What's your response to their PM, exactly?

https://imgur.com/a/jDDSUwE no positive reply, I mean they discarded that $500 bonus and they didn't answer anymore.

If you feel quite reluctant to do so in concern that you violated their privacy by sharing an exchange of private conversation with you, you can just give your permission to let them share your response to their PM, and let them share it on your behalf.

I shared because Im being ignored so it seems they dont care anymore. I allow them to share everything from me.

Unless I understand it wrongly, by "sportsbook team", they actually referring to the sportsbook provider, not their internal team. There's probably a technical issue from the provider, they probably need to verify bets, etc., providers hold bets and winnings from time to time for investigation.

I didn't understand that way, because they made a new release on the site that morning - they alerted some hours before and it was not working if I remember correcty, so that maintenance is the "release".

Allow me to ask again what I asked on the earlier part of this post: have you ask for self-exclusion or made them aware of your addiction after that communication with "Doris" on the 18th of February?

I never asked for self-exclusion as I wanted to keep receiving the calendar bonus. But I stated my addiction many times after that. You can find some here on a previous post:
https://imgur.com/a/mBAYNw6
https://i.imgur.com/YDzTWzp.png

I will be inquiring about this and get to know more.

Thanks! They state their terms are incorrect and that they are working on it... but it is still like that.

For reference, have you tried to get ahold into those limitation prior to this recent development of your addiction, i.e. from 18th of February to the day I made my post notifying them about your situation, or were you trying it only recently?

I have been trying along the time through email and chats since 18th Feb.

[AHOYBRAUSE]

BC is doing the only right thing ignoring this scam artist.
What do you think why he didn't ask for self exclusion, even though they told him to when he mentioned his addiction.
He wanted to keep his opportunities open to blackmail them because he knows it worked at a different site as well.

He is a con artist with serious issues, that's all there is to say.
His 1st case maybe but his second should have never gotten any attention here. He complains he didn't get paid on time so he couldn't use the money to bet on something else.
Next time he would complain that there is a downtime for maintenance and because of that he could bet on game XY which WOULD have won, hahaha. That's exactly the same.

He blames the site for his own wrong moves. Betting the wrong side, then complain and blaming the site.
Having  a gambling addition (for a long time) -> blaming the site.
Issues with their TOS even though he himself agreed to them by making an account and play -> blaming the site.

This guy deserves no help or attention whatsoever.

[rohang]

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Same thing happened to me last year, bet 400$ odds moved up and it still went through at lower odds.

Nobody helped me that time, vip host as well as support

Can u help me too?

[ghostingura2]

BC is doing the only right thing ignoring this scam artist.
What do you think why he didn't ask for self exclusion, even though they told him to when he mentioned his addiction.
He wanted to keep his opportunities open to blackmail them because he knows it worked at a different site as well.

He is a con artist with serious issues, that's all there is to say.
His 1st case maybe but his second should have never gotten any attention here. He complains he didn't get paid on time so he couldn't use the money to bet on something else.
Next time he would complain that there is a downtime for maintenance and because of that he could bet on game XY which WOULD have won, hahaha. That's exactly the same.

He blames the site for his own wrong moves. Betting the wrong side, then complain and blaming the site.
Having  a gambling addition (for a long time) -> blaming the site.
Issues with their TOS even though he himself agreed to them by making an account and play -> blaming the site.

This guy deserves no help or attention whatsoever.

You must be very ignorant to do not understand one thing:
1- I registered as I agreed with their terms;
2- IN THEIR TERMS THEY SAY THEY CAN LIMIT DEPOSITS
3- but...they can't

So I agreeded with something that doesn't work? is it my fault dude? lol you need therapy aswell. How many posts do you need this week to receive your weekly signature bonus? take some vacations \o bye

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Same thing happened to me last year, bet 400$ odds moved up and it still went through at lower odds.

Nobody helped me that time, vip host as well as support

Can u help me too?

Open a Scam Thread, it is the only way I suppose...

[moderator's note: consecutive posts merged]

[holydarkness]

[...]

If you don't mind clarifying "no positive reply from them", you mean you responded to that offer once it is voided, trying to renegotiate a term and regain the offer, and they did not comply to it? What's your response to their PM, exactly?

https://imgur.com/a/jDDSUwE no positive reply, I mean they discarded that $500 bonus and they didn't answer anymore.

[...]

I am tabling other points for the moment and focusing on this part. I'm reuploading the part of your reply to their PM to talkimg so everybody can see it easier:




Let me get this straight, you're threatening them that if they didn't re-offer their attempt of good gesture, you'll pursue for an even higher amount, the total bets you lost due to your addiction, arguing that they should limit you for it? An extortion?

[ghostingura2]

[...]

If you don't mind clarifying "no positive reply from them", you mean you responded to that offer once it is voided, trying to renegotiate a term and regain the offer, and they did not comply to it? What's your response to their PM, exactly?

https://imgur.com/a/jDDSUwE no positive reply, I mean they discarded that $500 bonus and they didn't answer anymore.

[...]

I am tabling other points for the moment and focusing on this part. I'm reuploading the part of your reply to their PM to talkimg so everybody can see it easier:




Let me get this straight, you're threatening them that if they didn't re-offer their attempt of good gesture, you'll pursue for an even higher amount, the total bets you lost due to your addiction, arguing that they should limit you for it? An extortion?

Threatning? no. I did exactly the same they did. They offered $500 if I kept muted right? Otherwise it would be $0. If you consider that an extortion aswell...

How can you state I'm threatning them, and not the opposite? English is not my main language, but I just wanted to respond the same way they did.

[holydarkness]

I am tabling other points for the moment and focusing on this part. I'm reuploading the part of your reply to their PM to talkimg so everybody can see it easier:

[image snip]

Let me get this straight, you're threatening them that if they didn't re-offer their attempt of good gesture, you'll pursue for an even higher amount, the total bets you lost due to your addiction, arguing that they should limit you for it? An extortion?

Threatning? no. I did exactly the same they did. They offered $500 if I kept muted right? Otherwise it would be $0. If you consider that an extortion aswell...

How can you state I'm threatning them, and not the opposite? English is not my main language, but I just wanted to respond the same way they did.

Sorry for the bits of delay, I deliberately took one full day from your case, re-reading the exchange of PM over and over to consider things from different perspective, to be sure I am not biased when I serve my argument.

I believe what differentiate your "offer" and theirs is the intent.

First of all, I'll bring it to your awareness [and everyone else's reading this] that we are entering the realm of my pure assumption from the next sentence going forward.

And on we go.

Giving you both a benefit of doubts, that you both simply poorly wording your words, from their side, the intent is most likely benign; It's been brought to our awareness that the delay on the bet settlement was from the sportsbook provider's end, not theirs. They are actually not obligated to refund your loss. As such, the offer is most likely a show of good gesture, they even probably put your addiction into their mind when they offer the USD 500 and the [poorly worded] cease to reply from the thread.

In one of their PM, they said that they detected you're having a problem with gambling and strongly recommending you to take a self-exclusion, so I probably wrong when I said they locked you account due to me notifying them. They noticed that you need help, recommending you to voluntarily take action, and when you didn't do that, they take things into their own hand by limiting you. May I know when exactly your account got limited, just to be sure my theory is correct?

Probably, what they tried to achieve when they say to cease discussion is for you to stop discussing and having your mind on gambling right away, to minimize your involvement with gambling world [i.e. your "poison"] as much as they can help, as well as to keep you unprovoked, taking the slower and more peaceful approach to handle your situation; lest you experienced a frustration and express it by placing bets on other betting platform or perhaps even theirs [it is a known cases where gamblers with addiction take the comfort in going back to gambling when they're under pressure].

Suppose you get in time and replied to their PM, agreeing to stop yourself from getting involved in this case anymore, they'll probably "trap" you with a second agreement where once you get the USD 500 and withdraw it, you'll get your account locked and excluded. Thus, effectively handling your addiction with you thinking you're at the win as you got some compensation, they lose because they have to pay you on top of the bet being settled, while they actually fulfill their side of Gamble Aware regulation.

Noticing that their attempt of good-will was for naught, i.e. you kept troubling and frustrating yourself on this situation, and probably even gambled once or twice to get away from the stress it caused, they withdraw their offer altogether and get to a direct approach by going strict and tell you to apply for self-exclusion, and when you didn't, they lock you out.

Meanwhile, from your side, why I previously said it's an extortion, your reply to them can be simplified into: "pay me or I will make a lot of trouble and chase for a way higher number. So, you can pay me that USD 500 now and we settle things for good, or you'll lose way more than that."

To straighten things, can you tell us what you actually tried to convey with your PM?