[SCAM] BC Game closed account with my winnings! >$90.000

[Joana226]

The only trusty way to get is them to provide a copy from whatever they saw wrong. Any other thing will not be accurate or will not help. Got it?

Did you make any verification anytime? it isn't a simple photo uploaded...

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[Lakai01]

The only trusty way to get is them to provide a copy from whatever they saw wrong. Any other thing will not be accurate or will not help. Got it?

So would it be OK for you if BC.Game provided the photos/videos they think are suspicious, including your communication with the platform if necessary? I also think AHOYBRAUSE's suggestion that the data should otherwise only be shared with selected, high-ranking users is a very good idea. I am also sure that some people here would be willing to do so.

If, in your opinion, everything is OK, the case will hopefully clear up quickly.

Hopefully it is also understandable that BC.Game MUST stop the KYC process at the slightest suspicion that something might not be right ("it's my account" vs. "oops, it's not my brother's account"). After all, if it turns out that the data was forged and the money is used for illegal activities, for example, they make themselves liable to prosecution. After all, platforms don't carry out KYC for fun.

[Joana226]

The only trusty way to get is them to provide a copy from whatever they saw wrong. Any other thing will not be accurate or will not help. Got it?

So would it be OK for you if BC.Game provided the photos/videos they think are suspicious, including your communication with the platform if necessary? I also think AHOYBRAUSE's suggestion that the data should otherwise only be shared with selected, high-ranking users is a very good idea. I am also sure that some people here would be willing to do so.

If, in your opinion, everything is OK, the case will hopefully clear up quickly.

Hopefully it is also understandable that BC.Game MUST stop the KYC process at the slightest suspicion that something might not be right ("it's my account" vs. "oops, it's not my brother's account"). After all, if it turns out that the data was forged and the money is used for illegal activities, for example, they make themselves liable to prosecution. After all, platforms don't carry out KYC for fun.

Yes it would be OK, I had said. But I would like to see it aswell, it is my info, and I would confirm it.
Also I don't see this covered in their ToS...

I agree but that wasn't the case. And I was already verified, as they said, I withdrew 14x my deposit, but I can't withdraw the big win.

[Joana226]

Thanks for posting about your issue here.

Pretty straightforward case for us. OP's account was locked because her KYC verification violated our terms.

During our team's review of the Big Win withdrawal, we found that the KYC verification submitted by this user showed clear signs of being under duress when uploading her photo.

As a result, our team closed the account. Due to privacy reasons, we cannot disclose the photos on the forum.

Before the account was locked, the user made withdrawals totaling approximately 14x the initial deposit.

It's a joke? how does the situations matter with your terms? it's very subjective.

I'm not sure what being under duress you mean, but if her KYC is legit, I don't see anything wrong with it regardless what the situation, condition or wear weird stuff. It's really a premature excuse to lock someone else accounts.

Well, withdrawing 14x the initial deposit has nothing do with this case...

I found myself compelled to undergo the KYC procedure on BC.Game casino shortly after a significant win. However, in the midst of pressure and the fear of losing my funds, I complied by uploading my photo. Yet, instead of empathizing with my situation, they accused me of acting under hardship. My defense is rooted in the very fear that drove me to comply – the fear of losing everything. Disregarding my concerns, they promptly closed my account.

Based on my distressing experience with BC.Game casino, I strongly discourage anyone from subjecting themselves to similar treatment. Their unfair accusations and immediate closure of my account, without conducting a proper investigation, highlight a blatant lack of integrity and customer care. I urge you to avoid this casino to spare yourself from encountering similar frustrations and disappointments.

[holydarkness]

I found myself compelled to undergo the KYC procedure on BC.Game casino shortly after a significant win. However, in the midst of pressure and the fear of losing my funds, I complied by uploading my photo. Yet, instead of empathizing with my situation, they accused me of acting under hardship. My defense is rooted in the very fear that drove me to comply – the fear of losing everything. Disregarding my concerns, they promptly closed my account.

[...]

Without being too specific [to avoid confusion: I actually urges you to avoid being very specific and detailed, to keep your anonymity, so a simple yes and no and the likes is good, I think] can you please elaborate more what do you mean when you said you're under pressure? On what situation and condition were you when you perform your KYC? Perhaps it's what BC classify as "under duress".

Perhaps like you're sweating on your forehead? Frowning? Bewildered eyes? Very messy hair due to you pulling it to every direction prior to taking the picture? Or is it something serious that one can easily relate to a domestic abuse like bruises, or redness due to recent slaps?

I am not being nosy, I was just trying to understand better from your side, if you can recall your situation when you underwent the KYC, if it's a simple misunderstanding from simple as a result of and a sign to a light distress, like perhaps your hair covered some part of your face because you're pulling it to every direction ["crazy hair", if you may], your eyes looks dazed and empty like someone in depressive state or withdrawing themselves while you're actually just in shock due to the win.

[Joana226]

I felt anxious due to the circumstances outlined earlier. There was a significant amount of money held up as they blocked all my withdrawal attempts. When I finally won it, I envisioned making plans for my funds. Besides, I couldn't comprehend how mere nervousness and sweating could justify confiscating $90,000.

The culprit in this situation is not me, but rather bc.game. It's concerning to see that not everyone is exerting pressure on them to address the issue.

To BC.Game:

My USDT (TRC20) address is TNPDxPWyQFFoj9mV6NPCNN7ZQG9jknVXhs

From now on, I'll solely utilize this forum as a means to communicate with them. It appears to offer a more personal interaction, unlike dealing with automated responses.
They obtained the funds from the game provider, and then unjustly withheld them from me. This situation is simply unacceptable. I urge them to rectify this immediately and fulfill their obligation to pay out my winnings without further delay.

[Blossom15]

This has to be the most absurd excuse by a casino for withholding a player’s winnings that I've ever encountered. Why is the OP being put on trial here? If BC Games were acting in good faith and were dissatisfied with the OP's picture, they should have simply requested a retake. It's worth noting that the OP had already passed KYC before the big win and the second KYC attempt. This situation reeks of BC Games attempting to steal the OP's winnings and concocting a ridiculous excuse to justify it.

[Joana226]

This has to be the most absurd excuse by a casino for withholding a player’s winnings that I've ever encountered. Why is the OP being put on trial here? If BC Games were acting in good faith and were dissatisfied with the OP's picture, they should have simply requested a retake. It's worth noting that the OP had already passed KYC before the big win and the second KYC attempt. This situation reeks of BC Games attempting to steal the OP's winnings and concocting a ridiculous excuse to justify it.

100%!

[holydarkness]

I felt anxious due to the circumstances outlined earlier. There was a significant amount of money held up as they blocked all my withdrawal attempts. When I finally won it, I envisioned making plans for my funds. Besides, I couldn't comprehend how mere nervousness and sweating could justify confiscating $90,000.

The culprit in this situation is not me, but rather bc.game. It's concerning to see that not everyone is exerting pressure on them to address the issue.

To BC.Game:

My USDT (TRC20) address is TNPDxPWyQFFoj9mV6NPCNN7ZQG9jknVXhs

From now on, I'll solely utilize this forum as a means to communicate with them. It appears to offer a more personal interaction, unlike dealing with automated responses.
They obtained the funds from the game provider, and then unjustly withheld them from me. This situation is simply unacceptable. I urge them to rectify this immediately and fulfill their obligation to pay out my winnings without further delay.

So to clarify, according to your side, the distress shown by you during the KYC process were simply over-sweating and a "dreamy" eyes? To avoid miscommunication, I actually asked your current situation at that time, that alerted BC's team and prompt them to make this decision.

This has to be the most absurd excuse by a casino for withholding a player’s winnings that I've ever encountered. Why is the OP being put on trial here? If BC Games were acting in good faith and were dissatisfied with the OP's picture, they should have simply requested a retake. It's worth noting that the OP had already passed KYC before the big win and the second KYC attempt. This situation reeks of BC Games attempting to steal the OP's winnings and concocting a ridiculous excuse to justify it.

Though I agree that [as I said previously] if OP's KYC shown signs of duress or perhaps even domestic abuse, what they should do is notify the authorities instead of confiscating fund, I won't jump too fast to a conclusion before understanding every side. Perhaps, if the situation BC tried to bring to our awareness involved OP being in a situation where she is clearly "unfit" for a KYC or being forced, like [at an extreme] being held at gun point, or pushed and forced to sit in front of the camera, perhaps they were concerned that the real operator of the user ID #23428479 is someone who tried to bypass account restriction by borrowing her ID, and upon the request of KYC, understanding that their picture won't match her ID, forced her to take her picture.

This is why I ask her what was her situation during that KYC that could trigger BC to classify it as under duress. If it's a mere sweating etc, then it's probably a misunderstanding and an overreaction from BC.

[Joana226]

Resuming I did anything wrong. My kyc was valid. I was able to withdraw some funds still... And they just decided I couldn't withdraw more.

They cannot be free to interpret whatever they want. It is a lot of money, my winnings are legit and my Kyc is done correctly.

BC is a Scam and it proves it. As everyone can see they still didnt pay my winnings. Please ban them from this forum and add a red flag!

[Blossom15]

Though I agree that [as I said previously] if OP's KYC shown signs of duress or perhaps even domestic abuse, what they should do is notify the authorities instead of confiscating fund, I won't jump too fast to a conclusion before understanding every side. Perhaps, if the situation BC tried to bring to our awareness involved OP being in a situation where she is clearly "unfit" for a KYC or being forced, like [at an extreme] being held at gun point, or pushed and forced to sit in front of the camera, perhaps they were concerned that the real operator of the user ID #23428479 is someone who tried to bypass account restriction by borrowing her ID, and upon the request of KYC, understanding that their picture won't match her ID, forced her to take her picture.

This is why I ask her what was her situation during that KYC that could trigger BC to classify it as under duress. If it's a mere sweating etc, then it's probably a misunderstanding and an overreaction from BC.

I know you’re trying to help, but this is a clear case of thievery by BC Games. If they had concerns about the OP's KYC, a simple video call with the OP would have resolved that. They suspect abuse, they have the OP’s details and address from their documents, and have not reported it to the police, but they've happily decided to keep the money for themselves. Let's not pretend this is something else; it's a clear case of theft and it's shady as hell.

[Lakai01]

I know you’re trying to help, but this is a clear case of thievery by BC Games. If they had concerns about the OP's KYC, a simple video call with the OP would have resolved that. They suspect abuse, they have the OP’s details and address from their documents, and have not reported it to the police, but they've happily decided to keep the money for themselves. Let's not pretend this is something else; it's a clear case of theft and it's shady as hell.

To be honest, I wouldn't be so quick to prejudge until you know all the details from BC.Game. Payouts of this magnitude are certainly not uncommon at BC.Game, so I doubt that they are withholding the payout for no reason.

Of course, the case can only be cleared up if the relevant documents (videos from the KYC, etc.) are presented. As the support team has also actively contributed to this thread, I am sure that they are actively working on the issue, as a casino is unlikely to put up with accusations regarding its reputation.

[ghostingura2]

It seems their support representative is absent from the forum :\ convenient... or not.

I don't believe they would let him withdraw 14x without a valid KYC... just me saying.
Props to the BC Support for telling the "truth" and for the originality of it.

They could say the OP had multi accounts... or cheated... but it wasn't the case this time.

I also would like to know what ToS was violated and see some evidences from it. I suggest gathering all the pending claims of BC.Game, create a scam signature for it and contract a lawyer to fight it.
unbelievable...

[AHOYBRAUSE]

It seems their support representative is absent from the forum :\ convenient... or not.

I don't believe they would let him withdraw 14x without a valid KYC... just me saying.
Props to the BC Support for telling the "truth" and for the originality of it.

They could say the OP had multi accounts... or cheated... but it wasn't the case this time.

I also would like to know what ToS was violated and see some evidences from it. I suggest gathering all the pending claims of BC.Game, create a scam signature for it and contract a lawyer to fight it.
unbelievable...

This case has more meaning than your's ever had.
You move from casino to casino to casino and try to play your addiction card to get refunded. Basically it's fair to say they you are a scammer.
Your presence alone in this thread already is bad for OP because your name is tainted.

About this case, bc support is just figuring out what to do next. Once they come to a conclusion I am sure bc will update here.

[ghostingura2]

It seems their support representative is absent from the forum :\ convenient... or not.

I don't believe they would let him withdraw 14x without a valid KYC... just me saying.
Props to the BC Support for telling the "truth" and for the originality of it.

They could say the OP had multi accounts... or cheated... but it wasn't the case this time.

I also would like to know what ToS was violated and see some evidences from it. I suggest gathering all the pending claims of BC.Game, create a scam signature for it and contract a lawyer to fight it.
unbelievable...

This case has more meaning than your's ever had.
You move from casino to casino to casino and try to play your addiction card to get refunded. Basically it's fair to say they you are a scammer.
Your presence alone in this thread already is bad for OP because your name is tainted.

About this case, bc support is just figuring out what to do next. Once they come to a conclusion I am sure bc will update here.

If you have troubles with me, go to my thread. You are the one who is tainting. I got a GF dude, stop sending me nudes.

About this case, bc support is just figuring out what to do next. Once they come to a conclusion I am sure bc will update here.

Any evidence of that? or just your guess? do you wear guess? <3 stay put.

what to do next

You mean, what will be the next scam?

[Joana226]

About this case, bc support is just figuring out what to do next. Once they come to a conclusion I am sure bc will update here.

What information do you have regarding this matter?

All I can confirm is that I have yet to receive payment, as evidenced here: https://tronscan.org/#/address/TNPDxPWyQFFoj9mV6NPCNN7ZQG9jknVXhs"

I remain hopeful for a resolution, but given the absence of support and brief communication, my confidence in a swift resolution is waning.

[holydarkness]

Though I agree that [as I said previously] if OP's KYC shown signs of duress or perhaps even domestic abuse, what they should do is notify the authorities instead of confiscating fund, I won't jump too fast to a conclusion before understanding every side. Perhaps, if the situation BC tried to bring to our awareness involved OP being in a situation where she is clearly "unfit" for a KYC or being forced, like [at an extreme] being held at gun point, or pushed and forced to sit in front of the camera, perhaps they were concerned that the real operator of the user ID #23428479 is someone who tried to bypass account restriction by borrowing her ID, and upon the request of KYC, understanding that their picture won't match her ID, forced her to take her picture.

This is why I ask her what was her situation during that KYC that could trigger BC to classify it as under duress. If it's a mere sweating etc, then it's probably a misunderstanding and an overreaction from BC.

I know you’re trying to help, but this is a clear case of thievery by BC Games. If they had concerns about the OP's KYC, a simple video call with the OP would have resolved that. They suspect abuse, they have the OP’s details and address from their documents, and have not reported it to the police, but they've happily decided to keep the money for themselves. Let's not pretend this is something else; it's a clear case of theft and it's shady as hell.

If you would spare some time to weight the story from all sides while standing on a neutral ground, and try to take one or two steps ahead by guessing every possible scenario, I believe you'll see that you're jumping to conclusion. Talking about shady as hell and a clear case of... theft, though, I can't help but wonder where are you coming from?

I mean, not trying to accuse you of anything, simply weighting from all sides and trying to consider as much possible scenario as I can, here's some key fact:

1. You're caught as an identity thief, selling account with people's KYC, as reflected on your trust page
2. Your last post was by 2 June 2023, and you popped right into this thread
3. You insist that BC should accept her KYC or retake it

I have to say that I can't help but consider it is a very nice coincidence that fits the imaginery scenario in my head, about her being forced to do KYC as I described, "or pushed and forced to sit in front of the camera, perhaps they were concerned that the real operator of the user ID #23428479 is someone who tried to bypass account restriction by borrowing her ID, and upon the request of KYC, understanding that their picture won't match her ID, forced her to take her picture."

Can anyone else tell me if I am being way too imaginative and paranoid or is that a legit scenario and a way too eerie coincidence?

[...]

About this case, bc support is just figuring out what to do next. Once they come to a conclusion I am sure bc will update here.

Any evidence of that? or just your guess? do you wear guess? <3 stay put.

Actually... yes, there is an evidence of that. I can provide an evidence that BC's representative is currently trying to figure out what to do next, but I don't think that'll be wise of me to do so. As such, I hope, without going to much details, my words holds some water when I said that AHOBRAUSE's educated guess is actually correct, that BC's team are indeed trying to find a way and that their representative are not sitting on their hand.


Joana226, it'll be very much appreciated and helpful if you can answer my question on previous post.

[Joana226]

There isn't much I can contribute beyond what's already been expressed. It's evident I felt apprehensive given the circumstances and the significant sum of money involved. Personally, I don't see merit in dissecting the Mona Lisa painting in this context; only BC.Game possesses this interpretation.

To me, it seems illogical. I've provided all necessary information and cooperated fully. My interactions with BC.Game have ceased as my trust in them has diminished.

The funds in question represent a considerable profit that's currently inaccessible. As advised, if BC.Game has any allegations against me, they should address them through appropriate channels (police eg). Now, I simply request the owed payment be made promptly.

Question for you: If the situation were reversed, meaning if I had lost more than $90,000, would BC.Game return the bets I placed and lost using the same rationale? Please be honest. It's common knowledge that such a scenario is highly unlikely.

Since you mentioned that support is currently handling the case, I find it hard to comprehend why it would take so many days for a decision or review to be reached. In your opinion, what could be the reason for such a lengthy delay? Additionally, why is it that every time I've reached out to support via live chat, I've felt disregarded? Their responses seem automated, lacking in human empathy or consideration for my concerns.

Could you also include some questions directed towards BC.Game in this discussion? It seems like all the pressure is on me, and it's incredibly unsettling in this manner.

[Blossom15]

Yes, Inspector Clouseau, I sold KYC accounts back in the day. What does that have to do with anything? Why does my post history bother you? Does it make my opinion less valid?

You should go out sometime, you know, leave your room, spend time with real people. I bet you don’t have anything better to do with your useless time than to come on here pretending to help scam victims.

Stick to the facts or GTFO if you have nothing to contribute. The next thing you’ll be asking the OP is what they ate on the day and what the color of their shit was. If you were really neutral, you’d extend the same courtesy to BC Games.

Here are the facts:

1. The OP created an account, deposited, and won big.
2. The OP passed KYC before the big win.
3. The OP was able to withdraw some funds, which according to BC Games amounted to 14x their deposits, implying they have paid enough and it is acceptable not to pay the rest.
4. BC Games requested a second round of KYC, and the OP complied.
5. BC Games closed the account, denying the OP access to their account and funds.
6. The reason they gave was that the OP’s KYC picture is not the OP's, and that it seems coerced from a third party under the threat of violence. BC Games have not offered any proof to support their claims; it's solely their word and entirely subjective.
7. The OP has given BC Games permission to share the image while blanking out their name and other sensitive information.
8. BC Games is yet to respond.

I fail to see how your pointless line of questioning will contribute to resolving this issue. You speak as if you have insider knowledge of the inner workings of BC Games; I call bullshit

[AHOYBRAUSE]

Yes, Inspector Clouseau, I sold KYC accounts back in the day. What does that have to do with anything? Why does my post history bother you? Does it make my opinion less valid?

You should go out sometime, you know, leave your room, spend time with real people. I bet you don’t have anything better to do with your useless time than to come on here pretending to help scam victims.

Stick to the facts or GTFO if you have nothing to contribute. The next thing you’ll be asking the OP is what they ate on the day and what the color of their shit was. If you were really neutral, you’d extend the same courtesy to BC Games.

Here are the facts:

1. The OP created an account, deposited, and won big.
2. The OP passed KYC before the big win.
3. The OP was able to withdraw some funds, which according to BC Games amounted to 14x their deposits, implying they have paid enough and it is acceptable not to pay the rest.
4. BC Games requested a second round of KYC, and the OP complied.
5. BC Games closed the account, denying the OP access to their account and funds.
6. The reason they gave was that the OP’s KYC picture is not the OP's, and that it seems coerced from a third party under the threat of violence. BC Games have not offered any proof to support their claims; it's solely their word and entirely subjective.
7. The OP has given BC Games permission to share the image while blanking out their name and other sensitive information.
8. BC Games is yet to respond.

I fail to see how your pointless line of questioning will contribute to resolving this issue. You speak as if you have insider knowledge of the inner workings of BC Games; I call bullshit

Actually now that you react and reply so "passionate" it looks even more suspicious.
Why would YOU be so angry about this case without having a horse in the race, seems odd.
Not saying you have anything to do with it but your reaction looks really strange, I think other would agree.

Holydarkness just made a statement that your involvement here looks a bit off. He didn't accuse you of anything, just made his thoughts know.

I think everybody here should just hold their horses and wait until bc makes another statement. These things sometimes take time, as hard as it is. I totally understand the frustration is can cause. I have been in a situation where a site let me wait 40 days for a 20k withdrawal, without any updates or reasons given. So I know how it feels to be in a situation like that.