[SCAM] BC Game closed account with my winnings! >$90.000

[Joana226]

OP, the “why” is that they don’t want to pay you, so they're doing everything possible not to pay. Five months is a really long time and nothing justifies it. However, they’re offering a solution now because the forum is watching. And even though they don't have video calls in their terms, and it's unusual, I'd encourage you to do it and brush it off as a minor inconvenience. Only a stupid person would deposit and play here after reading about your ordeal.

That's why I aimed to cease this issue of private matters. I'm curious about how many more days I'll have to wait to receive a meeting invite. Furthermore, it's utterly futile considering I was a registered and verified user. It's absurd to witness BC.Game acting with impunity, evading any accountability or repercussions.

They will never address the issue with my photo or provide any evidence because they operate deceitfully and have no grounds to justify their actions.

I'm not afraid of them anymore. I'll keep exposing it as long as I live, and I'll keep this thread alive to remember everyone to be aware of this scammers.

BC.Game, you possess my information, my details, my photos, my funds, and my wallet address. The ball is in your court.

[holydarkness]

[...]

Don't expect any reply contacting CIL - their license holder. I'm gonna open a Scam accusation about it on next week if I still don't hear from them.

I somehow missed this one. To clarify, you want to raise a scam accusation against CIL? Because they didn't reply you within... few days?

Ok, I actually have typed a reply to your post on your thread, of which part of it contain a topic about CIL. I am not posting it yet because I accepted your invitation to contact the support myself and inquire about the matter. But apparently I am not as lucky as you, I still can't reach them up to this second because I can't sit in front of my monitor the entire day and diligently wait for their reply, and that they close ticket after a short period of silence from us [I am fair here, I take no side, so I say what actually happens] though their response time to our ticket is hugely disproportionate to the time they gave us to respond to it. I covered about it on the other thread, that they're currently clogged, but that's why my long silence on your thread, and perhaps I better posted it right now and made an addition about that so called "policy" after I can get in touch with them.

[...]Can you clarify and specify to everyone what is wrong with my actual KYC?[...]

Can you?

I've asked you numerous times to describe the nature of that photo according to your version, yet you keep evading the inquiry and insistent on being allowed to see it. It just strengthen the possibility of Blo-Johan-and-Joana theory, that you're clueless about the photo, how it even looks like.

And now that you're reluctant to do video verification KYC...

They gets pressured by you and other users, that's why they choose to handle the case instead of being silent/ignore it. I understand you want them to tell the actual reason why they did it to you, but I guess they won't give it because other people will try to abuse it i.e. double edged sword. Just like in other casinos, most of them won't give the actual reason.

It's better for you to follow what they ask, you might get your coins.

It's not that easy. If you give this whole thread a read, I think you'll come to a situation where you question OP's sincerity and her story, and that BC tries to find the best approach to tackle the case, in regards to the possible situation behind that KYC photo.

If I were BC, I will actually refrain from performing that video call until OP can at least give a hint that she roughly knows what the photo looks like, to prove that it is indeed herself who perform the KYC and the account is owned and operated by her. I somewhat find it kinda suspicious if someone can't describe [and deflecting the question over and over] what she looked like during her KYC.

Well, OP, can you at least tell us something, anything about the photo? The color of your clothes? What background you were in? A blank white wall of your living room? Blue wall as you're in your bedroom? A cafe?

[Joana226]

I'm waiting for BC email with the invitation to have the video meeting.

I'll keep you posted with anything new from it.

BC Support, can you update it after sending the invite?

[ScamViruS]

~~~

Some weeks ago, I contacted you regarding this matter in order to resolve everything accordingly. However, my attempts were ignored, as you may be aware. Despite completing my KYC process and providing all the necessary evidence as requested, my account was closed without any satisfactory explanation or evidence provided, and all my funds were confiscated.

I no longer have confidence in your services and will not engage in any further verification processes directly with you. In the meantime, I will retain my winnings while pursuing alternative avenues for complaint, including your gaming licensing authority.

Moving forward, all communications pertaining to this issue will be conducted through a third party, as I no longer trust BC.Game.

You already possess all the necessary information from me; this appears to be yet another pretext to avoid fulfilling your obligations.

When BC.Game has concluded to solve your problem and they have found a way to clear their doubts about your KYC, then you should not have any problem to verify on video call, if you actually used real documents. During KYC verification. Why would you want to give up your winnings if you don't have any serious problems? Your activity now looks suspicious, is BC.Game's finding against you correct? Can you clear why you are not interested in video call verification?

[Joana226]

~~~

Some weeks ago, I contacted you regarding this matter in order to resolve everything accordingly. However, my attempts were ignored, as you may be aware. Despite completing my KYC process and providing all the necessary evidence as requested, my account was closed without any satisfactory explanation or evidence provided, and all my funds were confiscated.

I no longer have confidence in your services and will not engage in any further verification processes directly with you. In the meantime, I will retain my winnings while pursuing alternative avenues for complaint, including your gaming licensing authority.

Moving forward, all communications pertaining to this issue will be conducted through a third party, as I no longer trust BC.Game.

You already possess all the necessary information from me; this appears to be yet another pretext to avoid fulfilling your obligations.

When BC.Game has concluded to solve your problem and they have found a way to clear their doubts about your KYC, then you should not have any problem to verify on video call, if you actually used real documents. During KYC verification. Why would you want to give up your winnings if you don't have any serious problems? Your activity now looks suspicious, is BC.Game's finding against you correct? Can you clear why you are not interested in video call verification?

It is just another pretext from them to keep saving my funds. I'm not against it anymore as I mentioned. I requested them to send me a meeting to do the video call through email. What else do I need to do now?

[Joana226]

For over five months now, I've been denied access to my rightful profits on bc.game casino. This prolonged withholding of funds begs the question: if this isn't a clear-cut example of a scam, then what exactly constitutes one? It's baffling and deeply concerning that despite fulfilling all requirements and expectations, my earnings remain unjustly withheld.

[holydarkness]

For over five months now, I've been denied access to my rightful profits on bc.game casino. This prolonged withholding of funds begs the question: if this isn't a clear-cut example of a scam, then what exactly constitutes one? It's baffling and deeply concerning that despite fulfilling all requirements and expectations, my earnings remain unjustly withheld.

I'm... confused. Is this you saying that you finally managed to be on a video call verification with them and they denied you or were you saying you're still waiting for their link? If it's the later, I can try to reach them through PM and urge them to clear this headache. If it's the former... well, I'll ask you to kindly elaborate more on what happened during that call.

[Joana226]

2nd option.

I'm keep waiting for a meeting invite.
Over 5 months passed. So far I can say I was scammed. That's what I'm gonna say to everyone until it is solved.

[holydarkness]

2nd option.

I'm keep waiting for a meeting invite.
Over 5 months passed. So far I can say I was scammed. That's what I'm gonna say to everyone until it is solved.

BC.Game Support, do you mind to pick a date of the video call, tell OP here, and create a Team's meeting to get this resolved? Or, if you prefer other service to conduct your video verification, please propose to OP. As OP said, she can't reach you through TG, so the link will probably be best to be delivered through OP's registered email address, just as she proposed.

[Jawhead999]

It's not that easy. If you give this whole thread a read, I think you'll come to a situation where you question OP's sincerity and her story, and that BC tries to find the best approach to tackle the case, in regards to the possible situation behind that KYC photo.

If I were BC, I will actually refrain from performing that video call until OP can at least give a hint that she roughly knows what the photo looks like, to prove that it is indeed herself who perform the KYC and the account is owned and operated by her. I somewhat find it kinda suspicious if someone can't describe [and deflecting the question over and over] what she looked like during her KYC.

It's always been like that when both of the parties try to act like a victim and refrain to post more evidence, no one know which one is right and which one is wrong, I could be wrong to support @OP's, but no one know the truths. 

I understand it's weird @OP didn't want to publicize his KYC when he was saying it's fine for Bc.game to post it here, at the same time it's not make sense how a picture under threat violates their terms. Now it's Bc.game turn that didn't post the meeting invite, or it could @OP is lying here.

[BC.Game Support]

I'm keep waiting for a meeting invite.

Based on our private message confirmation yesterday, we scheduled a video call for today and provided the available time slots. I sent you a PM a few hours ago with the details of the time and link. The scheduled video call has begun, but we haven't seen you online yet. To ensure you haven't missed my previous message, we both have availability in the next 4 to 6 hours, and you can join the call at any time.

[Joana226]

I'm keep waiting for a meeting invite.

Based on our private message confirmation yesterday, we scheduled a video call for today and provided the available time slots. I sent you a PM a few hours ago with the details of the time and link. The scheduled video call has begun, but we haven't seen you online yet. To ensure you haven't missed my previous message, we both have availability in the next 4 to 6 hours, and you can join the call at any time.

Can you please share the invite through email?

[BC.Game Support]

I'm keep waiting for a meeting invite.

Based on our private message confirmation yesterday, we scheduled a video call for today and provided the available time slots. I sent you a PM a few hours ago with the details of the time and link. The scheduled video call has begun, but we haven't seen you online yet. To ensure you haven't missed my previous message, we both have availability in the next 4 to 6 hours, and you can join the call at any time.

Can you please share the invite through email?

Please check PM

[Coin_trader]

I'm keep waiting for a meeting invite.

Based on our private message confirmation yesterday, we scheduled a video call for today and provided the available time slots. I sent you a PM a few hours ago with the details of the time and link. The scheduled video call has begun, but we haven't seen you online yet. To ensure you haven't missed my previous message, we both have availability in the next 4 to 6 hours, and you can join the call at any time.

To be fair, Does this user really have a questionable activity about her winnings that makes you investigate and hold her fund for this long period of time? I’m not questioning your integrity but I’m curious on what is the real reason for flagging his account after winning that amount?

This issue seems like being prolonged due to the KYC which shouldn’t be not the main focus of holding his funds if he play the game in fair way without any evidence from you of malicious practice. Because it looks like winning in your casino a jackpot will cause a delay a withdrawal if you can’t provide a valid reason for the investigation aside from the winning amount.

[AHOYBRAUSE]

I'm keep waiting for a meeting invite.

Based on our private message confirmation yesterday, we scheduled a video call for today and provided the available time slots. I sent you a PM a few hours ago with the details of the time and link. The scheduled video call has begun, but we haven't seen you online yet. To ensure you haven't missed my previous message, we both have availability in the next 4 to 6 hours, and you can join the call at any time.

Can you please share the invite through email?

He sent you a message and you had a conversation. Why is it so hard to follow the link they provided? You always request fast replies but when there is a solution on the table you are stalling, that doesn't make any sense honestly.

I wonder why this must be so hard.

[Joana226]

To be fair, Does this user really have a questionable activity about her winnings that makes you investigate and hold her fund for this long period of time? I’m not questioning your integrity but I’m curious on what is the real reason for flagging his account after winning that amount?

This issue seems like being prolonged due to the KYC which shouldn’t be not the main focus of holding his funds if he play the game in fair way without any evidence from you of malicious practice. Because it looks like winning in your casino a jackpot will cause a delay a withdrawal if you can’t provide a valid reason for the investigation aside from the winning amount.

They told the issue here is that they reviewd again my KYC after my Big Win, and they found that I was being under threat. Doing that they stopped helping me through email and chat spamming always the same answer.

Please check PM

He sent you a message and you had a conversation. Why is it so hard to follow the link they provided? You always request fast replies but when there is a solution on the table you are stalling, that doesn't make any sense honestly.

I wonder why this must be so hard.

I now have the support and guidance of Roelof Bijkerk in this matter. He has experience in litigating against BC.Game in similar cases in Curacao.

All I need is an official communication from BC.Game's official email to my registered email address. While it may not seem significant to you, it holds legal importance to the case.

[Coin_trader]

To be fair, Does this user really have a questionable activity about her winnings that makes you investigate and hold her fund for this long period of time? I’m not questioning your integrity but I’m curious on what is the real reason for flagging his account after winning that amount?

This issue seems like being prolonged due to the KYC which shouldn’t be not the main focus of holding his funds if he play the game in fair way without any evidence from you of malicious practice. Because it looks like winning in your casino a jackpot will cause a delay a withdrawal if you can’t provide a valid reason for the investigation aside from the winning amount.

They told the issue here is that they reviewd again my KYC after my Big Win, and they found that I was being under threat. Doing that they stopped helping me through email and chat spamming always the same answer.

Under threat of what? If the problem is only your ID then why this matter needs to be this long. Do you have no problem providing valid ID? I have this same issue on Livecasino and Duelbits but the error is on my side since I didn’t notice that my ID was already expired but I solve my problem immediately after I provide valid ID. Take note I won huge amount too but not as huge as yours.

I now have the support and guidance of Roelof Bijkerk in this matter. He has experience in litigating against BC.Game in similar cases in Curacao.

All I need is an official communication from BC.Game's official email to my registered email address. While it may not seem significant to you, it holds legal importance to the case.

Don’t do this, Passing your case to Curacao will make your issue longer to process. BC will not be able to fix your issue here because they will deal with Curacao license which will take a lot of time and probably money from you for your lawyer expenses. BC is cooperating here in the forum, just be patient here because they will help you to solve your issue assuming that’s there’s no underlying issue aside from what you disclosed here.

[Joana226]

I'm unsure how to respond to your inquiry about 'Under threat of what?' since it was just a regular photo, and no explanation has been provided thus far.
My KYC process has been completed, including both levels, and my account has already been verified.

Do you have no problem providing valid ID?

No, that is not the case at all.

While I haven't yet escalated my case to Curacao, I've been in touch with Mr. Roelof on the advice of another user (thanks for that). Currently, I intend to follow his recommendations, which involve receiving official communication from BC via email, as this is the official method of communication recognized in court. Additionally, I plan to record the video call to serve as evidence in court if necessary.

My primary goal remains to resolve my complaint as quickly as possible. However, after enduring over five months of waiting, my approach has shifted to one of caution and deliberation rather than immediate action.

[AHOYBRAUSE]

I now have the support and guidance of Roelof Bijkerk in this matter. He has experience in litigating against BC.Game in similar cases in Curacao.

All I need is an official communication from BC.Game's official email to my registered email address. While it may not seem significant to you, it holds legal importance to the case.

So in other words, you did not attend the KYC meeting intentionally. Great work I must say.
Does make 0 sense at all to skip the meeting you were waiting for, but yet some things you do don't make any sense.

By the way, I don't believe you are in contact with a senior partner of a law firm directly. But that's a different story.

If you attended the video call and documented it you would have perfect evidence you did nothing wrong. Yet you intentionally skip this opportunity, why? It really is very strange!
I am not taking any sides here, yet your actions don't make any sense. If I had this possibility, as I have mentioned before, I would never skip it, NEVER.

[holydarkness]

To be fair, Does this user really have a questionable activity about her winnings that makes you investigate and hold her fund for this long period of time? I’m not questioning your integrity but I’m curious on what is the real reason for flagging his account after winning that amount?

As I believe you're well aware, verifying a bet prior to releasing them to the winner, to be sure that the winning is justified and does not utilizing anything malicious, is a common practice shared amongst casinos for big wins.

This issue seems like being prolonged due to the KYC which shouldn’t be not the main focus of holding his funds if he play the game in fair way without any evidence from you of malicious practice. Because it looks like winning in your casino a jackpot will cause a delay a withdrawal if you can’t provide a valid reason for the investigation aside from the winning amount.

[...] at the same time it's not make sense how a picture under threat violates their terms. [...]

I can't be 100% sure, but I believe what happened from BC's side, and why they consider the possibility of a breach to their ToS, is something that goes along what I assume and describe here [post #47], of which prompt them to investigate.

[...]
I now have the support and guidance of Roelof Bijkerk in this matter. He has experience in litigating against BC.Game in similar cases in Curacao.

All I need is an official communication from BC.Game's official email to my registered email address. While it may not seem significant to you, it holds legal importance to the case.

I don't think I understand... well, actually I think I do, but I must have understand it wrongly because it doesn't make sense. You're saying that after all of this push and pull, after all of these efforts, when BC finally agree to perform a video verification, the one that, once you passed it, and which you'll be able to pass it very easily, as you're indeed the owner of the submitted document, will probably get things resolved, you didn't come to the session [which they keep open for hours] because you decide to take it to a lawsuit? The few seconds call of video verification that --again-- can solve it, and you didn't want it anymore? And you made this decision right when they agreed and established the session, because up to yesterday, you're seemingly still open to this method.

Or was it because you think BC actually will not take the session and prove the credential. And when they do, you need to find a way to get around it? I honestly want to believe that I understand things wrongly, because here's a solution for your case, that'll probably just take less than a minute, and you won't even bother to try it and decide to take a course that'll steal you weeks, if not months?


[I made this post up to the first sentence of the part where I addressed OP, minimized my browser, and when I came back, everything is wiped clean. Not even a draft since I didn't bother hit preview because I don't think it'll wiped clean. So I have to type everything again from the beginning, and realized that some point that I wanted to raise also posted by AHOBRAUSE]