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[MusaMohamed]

I’m stepping back from the heat to give credit where it’s due. I previously criticized Toshi.bet here, but I must praise the recent improvements. Since yesterday, they finally blocked the 'one-click' registration for new accounts from restricted areas, a much-needed layer of protection for players like me.

It’s just a shame I wasn’t 'lucky' enough to use the platform only after these safety measures were implemented. My only major criticism now is the lack of direct communication; they still ignore my emails and chat, leaving me entirely dependent on third-party mediation to get a response.

Your post seems like you want to register another account or try to test their system one more time without need of actual register a new account. If your intention is the first one, it's bad that you wanted to have self-exclusion but still want to register new account and repeat your mistake again.

If I understand well, self-exclusion is between the casino and the user, it has nothing relaed to the casino's restricted areas at all. You likely misunderstood the diference between user self-exclusion and a casino restriction area list. Self exclusion is for people and users who are from allowed areas (not restricted areas) but no longer want to use the casino with reasons like gambling addiction.

[SmartGold01]

If I am not mistakenly I have told you before to stick to their scam accusation thread and never to keep bugging their Ann thread as that is the only way where you would keep drawing their attention and not here.

You are wrong. Victims would post their problem on an announcement thread; this is also the purpose of an announcement thread where gamblers will engage to improve the gambling platform and share issues as well.

For your sake I also quoted holydarkness to make sure that user intervene in your case, and I also read clearly from his post were said that you should be that patient and desist from cause fud here on their ANN thread as it makes no sense. Even their representatives has clearly stated it to you that everything has been resolves and you still come ahead making post here disrupting things.

This isn't FUD at all; he made a mistake and wants to solve it with the support team. Once people don't get enough support, then people come on the forum. It's true he should be patient since it's his mistakes that make a deposit on self-excluded accounts.

Again, after knowing that you are seeking for self-exclusion what makes you on Earth you went ahead to make addition deposit knowing too well that you have requested for a closure of your gambling account?

Yes, this would be debatable. Victims ignoring his responsibilities and blaming the platform. Doesn't mean he couldn't make a post here about his problem. If Toshibet terms don't allow making deposits on self-excluded accounts, then they could ignore the deposit according to the terms. From humanity, I would advise refunding the deposited amount to the sender.

What if the account in question has been disabled and op do no longer have access to the account anymore?
This shows how impatient He could be. To be frank, I wouldn't advised anyone to go request for Self-Exclusion at same time making deposit to the gambling site. However, I am not against him lodging his complaint here but he should be that patient waiting for the team to get him responses before posting again. At least it would be fine when they respond before posting more as they are no longer responding to him.

[Kelvinid]

I’m stepping back from the heat to give credit where it’s due. I previously criticized Toshi.bet here, but I must praise the recent improvements. Since yesterday, they finally blocked the 'one-click' registration for new accounts from restricted areas, a much-needed layer of protection for players like me.

It’s just a shame I wasn’t 'lucky' enough to use the platform only after these safety measures were implemented. My only major criticism now is the lack of direct communication; they still ignore my emails and chat, leaving me entirely dependent on third-party mediation to get a response.

Your post seems like you want to register another account or try to test their system one more time without need of actual register a new account. If your intention is the first one, it's bad that you wanted to have self-exclusion but still want to register new account and repeat your mistake again.

Now this person is telling the truth, but then, he still blames the casinos for not getting his money. Sad to say, but some people want to abuse the system despite knowing that it is wrong. I think it is enough. It is too much that we need to destroy the reputation of the casino for our own personal gain. I hope everyone should bear responsibility for their actions and accept the consequences rather than throwing it away and making the casino suffer for their mistakes.

[MusaMohamed]

Now this person is telling the truth, but then, he still blames the casinos for not getting his money. Sad to say, but some people want to abuse the system despite knowing that it is wrong. I think it is enough. It is too much that we need to destroy the reputation of the casino for our own personal gain. I hope everyone should bear responsibility for their actions and accept the consequences rather than throwing it away and making the casino suffer for their mistakes.

His post, with me, is like finalizing his case and I will no longer reply him about that. With me, it's clear enough and shows me that Toshi did good moderation on that case, nothing wrong from Toshi side.

I guess the user will continue complaining about it, not likely to get his money - it's actually what he bet and loss, not responsibility of Toshi to refund him. Another reason that is likely his main reason, is making noise as he believes that it is like his revenge for attempt of damaging Toshi's reputation. It's his wrong belief while in fact he was wrong with his bet actions, and Toshi was right so their reputation will remain intact.